Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a near-credentialed analyst on the Auto Core Pricing Modernization team, you will be responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects.This position can work remotely in the continental U.S. with occasional business travel.What you'll do:<ul><li>Independently apply complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects</li><li>Select and ensure quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler.</li><li>Utilize actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Create and deliver training to teammates on mechanics of actuarial tools and processes.</li><li>Apply understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identify compliance gaps and process improvements and recommends develops solutions.</li><li>Lead unit initiatives and participates in cross-functional efforts as a technical subject matter expert.</li><li>Effectively communicate insights and solutions to all audiences, including executive leadership.</li><li>Synthesize complex and conflicting information into a clear and influential value proposition.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed.</li><li>Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Experience communicating complex solutions and analysis to both technical and nontechnical audiences.</li></ul>What sets you apart:<ul><li>Experience with Personal Lines Auto Pricing</li><li>Experience with launching a new insurance product</li><li>Experience with Earnix </li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Actuarial Analyst I (Mid-Level)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Actuarial Analyst II, you will be an experienced analyst responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Independently apply actuarial methodologies to complete structured projects (e.g.,</li><li>Build tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale).</li><li>Identify and improves existing processes utilizing actuarial, mathematical, or statistical techniques.</li><li>Proactively resolve technical issues and identifies appropriate issues for escalation.</li><li>Assists others with troubleshooting issues.</li><li>Create instructions and training materials for actuarial tools and processes.</li><li>Mentor new team members.</li><li>Apply business acumen to provide actionable insights that help solve business problems.</li><li>Effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>2 years of Actuarial or analytical business experience.</li><li>3 Casualty Actuarial Society (CAS) exams.</li><li> Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems.</li></ul>What sets you apart:<ul><li>Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders</li><li>Personal and/or specialty lines pricing experience</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation range: The salary range for this position is: $77,120 - $147,390.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuarial Analyst II

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe USAA Loss Reserving team is seeking an experienced actuary to perform Auto Material Damage loss reserving projections. The ideal candidate will have loss reserving experience and experience with the Auto line of business.This role is for a credentialed Actuary. You will leverage advanced knowledge in at least one actuarial practice area (reserving) to lead and complete broad, complex unstructured projects with countrywide product-level impact.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Apply advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.</li><li>Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Lead special actuarial projects, such as the development of new methodologies or reporting tools.</li><li>Train new team members on the theory and mechanics of relevant actuarial methodologies.</li><li>Apply deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identify and anticipate compliance gaps and process improvements; recommends and develops solutions to mitigate risk.</li><li>Represent Actuary in cross-functional efforts.</li><li>Develop written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>Associate of the Casualty Actuarial Society (ACAS) Credential.</li><li>Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>Experience in Loss Reserving </li><li>Experience with Auto line of business</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $127,310 - $243,340.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuary

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a Lead Actuary on the Small Business Insurance team at USAA, you will play a pivotal role in strengthening actuarial and analytical capabilities. You will provide essential pricing support by developing new rating structures, conducting rate indications, and collaborating closely with underwriting and product teams to deliver key insights that drive business growth. This is an exciting opportunity to make a significant impact on a new business and contribute diverse actuarial expertise across key initiativesThis dedicated credentialed Lead Actuary will leverage expert, broad actuarial knowledge in at least one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to identify, define, and design solutions for complex, thought-provoking problems that drive business results at the LOB level.This position can work remotely in the continental U.S. with occasional business travel.What you'll do:<ul><li>Apply deep and broad actuarial knowledge to identify, define, and design solutions to complex problems with ambiguous requirements (e.g., end-to-end design of rate level indications process for a new product; independently shapes and transforms all aspects of machine learning and AI for a product: (data selection, model selection, stakeholder communications, performance monitoring, etc.); independently runs catastrophe models for advanced ad-hoc analyses; provides guidance and training to peers for running and validating the catastrophe models; enhances current methodologies to tailor catastrophe model results to better represent USAA’s risk; designs and performs broad and complex actuarial analyses that produces actionable insights for company-level decision-making designs reserving methodology and technical platform for new product.</li><li>Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product, methodologies, and procedures.</li><li>Lead special actuarial projects, such as the development of new pricing methodologies or reporting tools to impact LOB-level initiatives.</li><li>Provide thought and/or technical expertise on complex topics and influences key stakeholders on business decisions.</li><li>Lead cross-functional actuarial initiatives.</li><li>Strategically partner with IT to influence the design, alignment, and implementation of technical business standards.</li><li>Manage USAA vendor relationship(s).</li><li>Assist the business unit with translating strategic objectives into tactical solutions.</li><li>Maintain current knowledge of market trends and emerging risks and proactively develops strategies, policies, and processes to address them.</li><li>Develop written communication and presentations that effectively to convey data-driven solutions to broad audiences including cross-functional executive leadership.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of Actuarial or analytical business experience + Associate of the Casualty Actuarial Society (ACAS) Credential held for 3 years; OR 6 years of Actuarial or analytical business experience + Fellow of the Casualty Actuarial Society (FCAS) Credential.</li><li>Demonstrated expertise with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to cross-functional audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Experience developing pricing strategy for new products lines</li><li>Strong technical actuarial skills and ability to drive creative analytical solutions</li><li>Experience working with small commercial insurance products</li></ul>Compensation range: The salary range for this position is: $164,780- $296,610.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuary Lead - P&C Pricing and Reserving

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six week training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.We are currently seeking dedicated professionals to work in our San Antonio office as a Customer Service Auto Claims Adjuster. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:<ul><li>Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or equivalent experience or GED</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire</li><li>Successful completion of a job-related assessment is required.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Bachelor’s degree</li></ul>Compensation range: The hiring range for this position is: $47,820 - $49,820.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Associate Auto Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:<ul><li>Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or equivalent experience or GED</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire</li><li>Successful completion of a job-related assessment is required.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Bachelor’s degree</li></ul>Compensation range: The hiring range for this position is: $47,820 - $49,820.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Auto Claims Adjuster-Entry Level

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Credit Risk Analyst II, you will use quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position.<h2></h2><h2></h2><h2></h2><h2></h2><h2>What you'll do:</h2><ul><li>Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies.</li><li>Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers.</li><li>May assist in delivering Bank credit risk strategies across lines of defense by optimally driving analytical projects through analysis of data and processes and clearly communicating insights/recommendations to key collaborators and leadership.</li><li>Develops industry knowledge and driven benchmarking to inform credit strategy development.</li><li>Applies quantitative analysis based upon internal and external data sources to solve analytical projects.</li><li>Assists with developing, managing, and communicating comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and raises the quality and direction of credit performance to appropriate levels of management.</li><li>Performs financial risk sensitivity analysis.</li><li>Crafts requirements to support the management of credit strategy infrastructure and ensures credit strategies are implemented as intended.</li><li>Applies programming and analytical techniques to analyze credit data</li><li>May assist in collaborating with key partners to guide & facilitate teams in the development and implementation of key initiatives.</li><li>Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s Degree in Business Management, Finance, Economics, Engineering, or in a Mathematical subject area; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>2 years of experience in an analytical field or work focused on leading analytical projects, sophisticated analytics, and risk assessments; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical subject area.</li><li>Developing understanding of banking regulations, risk, and compliance.</li><li>Solid presentation and social skills.</li><li>Good business sense and attention to detail and accuracy.</li><li>Solid research and investigation skills and demonstrated good judgement in problem solving.</li><li>Shown knowledge of current analytical coding languages, such as SAS, SQL, or Python.</li><li>Solid knowledge of Microsoft Office products, particularly Excel, Word, and PowerPoint.</li><li>Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE.</li></ul>What sets you apart:<ul><li>High Proficiency in SAS and SQL and familiarity with capabilities of BI tools (e.g., Tableau)</li><li>Experience analyzing credit risk associated with consumer credit card products and identifying root causes of shifts in key portfolio performance measurements</li><li>Experience recommending changes to underwriting strategies for both new originations and existing account strategies (line increases/decrease, balances transfers, payments, authorizations) to handle credit risk</li><li>Familiarity with the use of explanatory modeling techniques (difference-in-difference, fixed, and random effects models)</li><li>Experience preparing presentation materials for executive level audiences</li><li>Adaptability and willingness to learn</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $77,120 - $147,390.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Credit Risk Analyst II - Retail Banking

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Credit Risk Analyst Senior, you will use quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Owns mitigation of operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products.This position can work remotely in the continental U.S. with occasional business travel.<h2></h2><h2>What you'll do:</h2><ul><li>Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies.</li><li>Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers.</li><li>Partners to deliver Bank credit risk strategies across lines of defense by effectively developing and improving sophisticated analytical frameworks, analyzing data and processes, and clearly presenting insights/recommendations to key collaborators and leadership.</li><li>Analyzes internal and external scores/data for use in identifying first party fraud.</li><li>Applies industry knowledge and driven benchmarking to advise credit strategy development.</li><li>Uses sophisticated and multifaceted quantitative analysis based upon internal and external data sources to bring structure and transparency to ambiguous and ambitious problems.</li><li>Develops, leads, and presents comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management.</li><li>Designs and performs sophisticated financial risk sensitivity analysis.</li><li>Creates and manages credit strategy infrastructure and ensures credit strategies are implemented as intended.</li><li>Applies expert programming and analytical techniques to analyze credit data.</li><li>Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.</li><li>Collaborates with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives.</li><li>Utilizes analytically derived insights to develop strategic plans with significant impact to business results.</li><li>Coaches and mentors’ other analysts and acts as a thought leader within the analyst community.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s Degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline and 4 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data.</li><li>Experience in financial analysis activities to support risk strategy.</li><li>Strong understanding of banking regulations, risk, and/or compliance.</li><li>Advanced presentation and communication skills.</li><li>Advanced business acumen and attention to detail and accuracy.</li><li>Advanced research and investigation skills and demonstrated good judgement in problem solving.</li><li>Advanced knowledge of Microsoft Office products, particularly Excel, Word, and PowerPoint.</li><li>Advanced knowledge of data analysis tools including skills to develop analysis queries and procedures in SQL, SAS, or other business intelligence and analysis software applications for data segmentation, aggregation, and statistics (E.g., SPS or Visual Basic).</li><li>Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE.</li></ul>What sets you apart:<ul><li>Experience with Unsecured Personal Loan origination credit strategy, or valuation (NPV) model for consumer lending products.</li><li>6+ years of experience with Python, SAS, or SQL to assemble and analyze data, including aggregation from multiple sources, working with different grains of data, identifying, and resolving anomalies, and using sophisticated joins to prepare data for analysis.</li><li>6+ years of experience of credit risk management and analytical projects for consumer lending products, preferably with experience in data driven strategy creation and decision making.</li><li>Experience working with cross functional partners and key collaborators to build consensus and drive initiatives.</li><li>Strong written and verbal communication skills with ability to translate analysis results into clear insights and actions.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $127,310-$243,340.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Credit Risk Analyst Senior

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are currently seeking a talented Deposits Overdraft & Fee Income - Business Process Consultant Senior. This person will be responsible for leading and delivering the Overdraft strategy, facilitating risk management/mitigation activities across the Standard Overdraft & Overdraft Protection products. Successful candidates will have an analytic, risk-based mindset and leverage prior experience managing efficient and effective processes with deep knowledge of the regulatory environment and risk management practices.As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Engages with key stakeholders to implement sustainable strategic solutions.</li><li>Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.</li><li>Leads planning and execution efforts and coordinates activities for highly complex projects.</li><li>Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.</li><li>Provides consultation to influence and ensure process is designed to address risk across all activities.</li><li>Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.</li><li>Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.</li><li>Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of experience in business process consulting, process design and/or program/project management experience.</li><li>Advanced knowledge of bank products and processes.</li><li>Experience in implementing and sustaining change/improvements.</li><li>Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.</li><li>Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.</li><li>Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.</li><li>Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.</li></ul>What sets you apart:<ul><li>Experience with Deposits, transaction processing and/or Overdraft, including knowledge of relevant Regs that apply to Overdraft, in a medium to large sized regional or national financial services institution.</li><li>Experience with Risk & Control Self-Assessment s(RCSA) in a medium to large sized regional or national financial services institution.</li><li>Experience with Control creation in a medium to large sized regional or national financial services institution.</li><li>Experience and understanding of Core Banking transaction processing and exceptions.</li><li>Understanding of risk management principles and processes including process risk assessment, controls, issue management, building or modifying governance and oversight processes, performance reporting, and linkage to key risk indicators and risk statements.</li><li>Demonstrated experience managing multiple stakeholders, accountability for deliverables, and high-quality execution of work.</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Process Consultant Senior - Overdraft & Fee Income

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Business Support Analyst I, you will support the business by analyzing and evaluating relevant moderately complex business data, information, metrics and processes to find opportunities and solutions to business plan development and optimization of business operations. The incumbent will also be responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.What you'll do:<ul><li>Provides moderately complex operational support on current processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs.</li><li>Validates information for moderately sophisticated and collaborate with other groups to include presentations of documented findings, alternatives and recommended actions.</li><li>Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.</li><li>Develops and maintains a understanding of overall moderately complex business functions.</li><li>Captures information for moderately sophisticated processes, analyzes data and trends, identifies root causes, and develops work products.</li><li>Reviews, validates, and/or analyzes reports that function as a control to existing processes.</li><li>Assists with the documentation of new and revised departmental procedures.</li><li>Develops and analyzes additional ad-hoc reports as needed by Management.</li><li>Ensures risks associated with business activities are optimally identified, measured, mosupervisedand controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.</li><li>Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.</li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Knowledge of business analysis tools for ex:  MS Visio MS Excel, Tableau, SQL.</li></ul>What sets you apart:<ul><li>4+ years of experience with credit card and consumer loan processes, products & systems. Prior experience in more than one product is preferred.</li><li>Attention to detail with at least 3 years analytical experience supporting business functions/processes.</li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Experience creating and publishing KC procedures.</li><li>Solid understanding of process improvement, PRCI, and Bank compliance & regulatory guidelines.</li><li>Previous experience working in an Agile project management environment.</li><li>Experience supporting Bank Issue Management process.</li><li>Experience establishing management routines and process design/mapping.</li></ul>Compensation range: The salary range for this position is: $69,920 - $125,850.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Support Analyst I - Bank Operations

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Senior Capacity Planner, you will be responsible for modifying predictive models and forecasting workforce assumptions based on business intelligence to support operational workforce capacity planning and forecasting for USAA sales, service, and claims environments. Applies innovative quantitative analytical approaches for developing recommendations which resolve business problems, drive solutions and process improvements, and assess capacity impacts of operational injects. Collaborates with internal and external partners to ensure processes, procedures and systems provide accurate and reliable capacity planning and capacity assessments of injects to the operational plan.This position can work remotely in the continental U.S. with occasional business travel.What you'll do:<ul><li>Conducts CoSA and Enterprise specific sophisticated scenario modeling and gap analysis that reflects forecasted workforce variables, projects, and operational objectives including accurate and timely workforce predictions for budgeting, planning and pipeline exercises.</li><li>Gathers, influences, and applies business intelligence from CoSA leaders and support partners as well as emerging trends that drive model injects to improve forecast accuracy.</li><li>Generates CoSA specific short-term and long-term tactical and strategic capacity plans that reflect internally prepared forecasted workforce factors, shrinkage, attrition, and staffing both internal and 3P.</li><li>Provides mentorship and feedback on timely hiring plans reflecting workforce requirements based on forecasted member demand and Enterprise objectives.</li><li>Provides clear mentorship and recommendations demonstrating advanced knowledge of business or contact center operations policy and procedures, including an understanding of service objectives and business or contact center analytics.</li><li>Consults with third party relationship management team and suppliers on demand and supply trends to improve execution of short and long-term capacity plans.</li><li>Leverages sophisticated business/analytical knowledge to participate or lead discussions with internal teams to understand, collaborate and influence solution strategies of complex business objectives.</li><li>Applies advanced knowledge of various forecasting/capacity planning methodologies and performance standards using diverse data applications/visualization tools and techniques. (SAS, Tableau, NICE WFM, Genesys Decisions or capacity modeling tools etc.)</li><li>Delivers analysis/findings in a manner that conveys understanding and insight, influences CoSA and Enterprise business leaders, garners support for recommendations, drives business decisions, and influences business strategy.</li><li>Develops and communicates insights that consistently influence and drive action with business executives by using fact-based, multidisciplinary, and forward-looking perspectives.</li><li>Ensures that critical initiatives are assessed and included in the long-term capacity plan.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's Degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of experience in workforce management to include the utilization of workforce management tools, scenario modeling, data analysis tools, telecommunications tools, contact routing and/or workload delivery systems.</li><li>Demonstrated ability to inspire change vertically and horizontally within Workforce Management team and/or supported business or contact center operations.</li><li>Experience using diverse data applications/visualization tools such as SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tool.</li><li>Demonstrated experience developing models related to staffing, forecasting, and capacity planning with a strong understanding of business or contact center processes, including staffing, queues, schedule bids, data analysis and performance metrics.</li><li>Proven ability to develop business or contact center operations policy and procedures to meet service objectives while understanding employee and business impacts.</li><li>Strong mathematical and statistical abilities to maintain accurate data reporting and analysis.</li><li>Demonstrated expert interpersonal skills to optimally influence and present strategies, opportunities, and mitigate risk.</li><li>Demonstrated experience in turning data into insights.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Intermediate / Advanced skills with Microsoft Excel, Office 365 applications and Tableau.</li><li>Knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics.</li><li>Experience with creating multi-year capacity plans (36mo plans)</li></ul>Compensation range: The salary range for this position is: $77,120 - $138,810.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Capacity Planner Senior

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.We are currently seeking dedicated professionals to work in our Phoenix office (located at 1 Norterra Drive, Phoenix, AZ 85085) for future bank customer service and sales opportunities in 2025. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: <ul><li>Handle inbound member calls in a fast-paced contact center environment</li><li>Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products</li><li>Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition</li><li>Advise and educate members on available USAA digital tools and resources to improve the user experience</li><li>Provide outstanding member service by demonstrating empathy, active listening, and professionalism</li><li>Apply strong time and call management skills in assisting members with banking needs</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members</li></ul>What you have: <ul><li>High School Diploma OR GED</li><li>Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Strong interpersonal and communication skills</li><li>Successful completion of a job-related assessment is required</li></ul>What sets you apart: <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>1 year of customer contact experience in a needs-based sales environment</li><li>Prior experience in a fast-paced contact center environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone</li></ul>Compensation range: The hiring range for this position is: $43,680.00 - $44,680 .00Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service - Bank

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.We are currently seeking dedicated professionals to work in our Colorado Springs office (located at 1855 Telstar Drive Colorado Springs, CO 80920) for future bank customer service and sales opportunities in 2025. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: <ul><li>Handle inbound member calls in a fast-paced contact center environment</li><li>Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products</li><li>Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition</li><li>Advise and educate members on available USAA digital tools and resources to improve the user experience</li><li>Provide outstanding member service by demonstrating empathy, active listening, and professionalism</li><li>Apply strong time and call management skills in assisting members with banking needs</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members</li></ul>What you have: <ul><li>High School Diploma OR GED</li><li>Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Strong interpersonal and communication skills</li><li>Successful completion of a job-related assessment is required</li></ul>What sets you apart: <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>1 year of customer contact experience in a needs-based sales environment</li><li>Prior experience in a fast-paced contact center environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone</li></ul>Compensation range: The hiring range for this position is: $43,680 - $44,680.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.We are currently seeking dedicated professionals to work in our Tampa offices for future bank customer service and sales opportunities in 2025. Our offices are located at: 17200 Commerce Park Blvd, Tampa AND 9257 Delaney Creek Blvd, Brandon. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: <ul><li>Handle inbound member calls in a fast-paced contact center environment</li><li>Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products</li><li>Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition</li><li>Advise and educate members on available USAA digital tools and resources to improve the user experience</li><li>Provide outstanding member service by demonstrating empathy, active listening, and professionalism</li><li>Apply strong time and call management skills in assisting members with banking needs</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members</li></ul>What you have: <ul><li>High School Diploma OR GED</li><li>Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Strong interpersonal and communication skills</li><li>Successful completion of a job-related assessment is required</li></ul>What sets you apart: <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>1 year of customer contact experience in a needs-based sales environment</li><li>Prior experience in a fast-paced contact center environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone</li></ul>Compensation range: The hiring range for this position is: $43,680 - $44,680.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Tampa office ( 17200 Commerce Park Blvd, Tampa, FL 33647) OR ( 9527 Delaney Creek Blvd, Tampa, FL 33619) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service - Property Claims (Unlicensed)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. [We have various schedules ranging from 11:30am MTN to 9:00pm MTN with two days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday.] Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.We are currently seeking dedicated professionals to work in our Colorado Springs office 1855 Telstar Drive, 80920, for future insurance sales and customer service opportunities in 2025. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:<ul><li>Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.</li><li>Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Maintain required Property & Casualty license and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li><li>Ability to prioritize and multi-task, while navigating through multiple business applications</li><li>Ability to apply knowledge and understanding of insurance regulatory and compliance requirements</li><li>Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring</li></ul>​What sets you apart:<ul><li>1 year of customer contact experience in a needs-based sales environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Training Schedule: Monday - Friday8hr shift within the hours of 8:00am – 6:00pmUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.Salary: The hiring range for this position is: $46,400 - $48,900Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Advisor

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts.For new hires starting in April, May or June we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.Along with other Insurance Customer Service Representatives in our Phoenix location, you will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.What you'll do:<ul><li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li><li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.</li><li>Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.</li><li>Use available tools and resources to support members with some assistance.</li><li>Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Maintain required Property & Casualty licenses and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li><li>Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire</li></ul>What sets you apart:<ul><li>1 year of customer contact experience in a needs-based sales environment</li><li>US military experience through military service or a military spouse/domestic partner</li><li>Prior experience in a fast-paced contact center environment</li></ul>Compensation range: The hiring range for this position is: $46,135 - $48,635Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the reassurance to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all auto OR property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by acquiring relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Adopt continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $45,750Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Claims Representative

Customer Service Insurance - Sales

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Director, Retirement Income, you will be primarily leading the Retirement Income teams who support USAA members with annuities and other retirement income products.This role will direct multiple teams of Retirement Income Specialists who are responsible for providing appropriate solutions to our members. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts. Maintains compliance with policies, procedures, and regulatory requirements.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX; Phoenix, AZ; Tampa, FL; Colorado Springs, CO or Plano, TX.   Relocation assistance is not available for this position. What you'll do:<ul><li>Manages and develops a team of Retirement managers, Sales/Solutions Consultants and/or Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Retirement Income areas.</li><li>Provides research and analysis on strategic initiatives and makes recommendations.</li><li>Analyzes existing workflow and processes by organizing and integrating resources and systems for Retirement Income areas.</li><li>Implements changes to promote efficient and effective operations Retirement Income.</li><li>Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process and productivity improvements with Retirement Income.</li><li>Develops, processes and performance standards for Retirement Income.</li><li>Removes obstacles and champion’s change.</li><li>Ensures appropriate coordination and implementation of Life Company specific programs, projects, and initiatives.</li><li>Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 12 years without bachelor’s degree)</li><li>May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry.</li><li>RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry.</li><li>8 or more years of related experience in financial services operations to include process improvement and business analysis.</li><li>4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment.</li><li>Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53)</li><li>Current Life and Health (Group 1) license</li><li>MBA or master’s degree in a financial or business-related field</li><li>CERTIFIED FINANCIAL PLANNER™ (CFP®) designation </li><li>10 or more years of Retirement Planning and/or Annuity experience.</li><li>5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel.</li><li>3 or more years of direct leadership experience over other managers (leader of leaders)</li><li>RICP (Retirement Income Certified Professional) Designation </li><li>Experience managing a team of investment advisors in a call center environment.</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation range: The salary range for this position is:$114,080 - $218,030Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, Retirement Income - Life Company

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Director, Underwriting Research - Operations, you will be responsible for Managing a team of managers and insurance professionals in planning, developing, and executing of frontline underwriting work which supports both corporate and P&C operational performance objectives.  Ensures the evolution of the front-line underwriter role.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position must work hybrid to any of our regional office locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa Campus, FL, Plano Legacy, TX, Chesapeake, VA, or Charlotte, NC. Relocation assistance is not available for this position.What you’ll do: <ul><li>Manages an organization of frontline underwriters. </li><li>Directs the identification, analysis, development, and implementation of complex initiatives that maintain the relevance and integrity of our underwriting policies, processes and programs while balancing operational efficiency, competitiveness, and regulatory compliance. Implementation may include overseeing business configuration efforts, including testing and deployment.</li><li>Directs the development, maintenance and optimization of existing processes and systems to comply with legal and company requirements while delivering maximum ROI.</li><li>Ensures adherence to established policies and effective program support.</li><li>Manages identification and implementation of opportunities to improve processes and systems to increase member conductivity, employee experience, risk mitigation, and operational efficiency.</li><li>Directs the oversight of P&C Underwriting supplier programs leveraging available products to improve risk management and operational efficiency.</li><li>Collaborates cross-functionally to identify/implement P&C Underwriting requirements for new products, services, and data.</li><li>Stays abreast of emerging technology and external factors that may present opportunities for P&C Underwriting. Includes evaluating industry solutions for application to products, programs and processes. Develops business cases and business requirements for identified solutions.</li><li>Directs and oversees multiple initiatives in support of Underwriting and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.</li><li>Leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process.</li><li>Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.</li><li>Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.</li><li>Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you’ll have: <ul><li>Bachelor’s Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of experience in Property & Casualty, Project Management, Process Engineering, Business Process or Risk Management, to include direct experience executing underwriting processes and/or defining underwriting procedures.</li><li>3 years of direct team lead or management experience.</li><li>Advanced knowledge of relevant industry practices, trends, and regulatory requirements.</li><li>Experience reviewing policies and procedures documents and identifying and articulating the risks and opportunities.</li><li>Proven skills in developing strong relationships with peers and business stakeholders and collaborating across the organization.</li><li>Advanced experience in developing and presenting analysis and findings to senior levels of management and key stakeholders to gather support for business initiatives and influence strategy.</li><li>Advanced proficiency using Microsoft Word, Excel, PowerPoint, and/or Access.</li></ul>What sets you apart: <ul><li>Expertise in management systems.</li><li>Expertise in production environments.</li><li>Ability to navigate and influence at all levels of the organization.</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: The salary range for this position is: $127,310-$243,340.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, Underwriting Research- Operations

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Entry Level Auto Claims Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.Training will be held in-office for the first 8 weeks and attendance is 100% mandatory. Training will be Monday - Friday 8 am - 4:30 pm and the working shift after completing training will most likely be Monday - Friday 10 am - 6:30 pm.We are currently seeking dedicated professionals to work in our Colorado Springs, CO office (located at 1855 Telstar Drive, Colorado Springs, CO 80920) as a Entry Level Auto Claims Adjuster. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:<ul><li>Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or equivalent experience or GED</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire</li><li>Successful completion of job-related assessments is required.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Bachelor’s degree</li></ul>Compensation range: The hiring range for this position is: $49,840 to $51,840.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Entry Level Auto Claims Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.We are currently seeking dedicated professionals to work in our Tampa office ( 17200 Commerce Park Blvd, Tampa, FL 33647) OR ( 9527 Delaney Creek Blvd, Tampa, FL 33619) as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:<ul><li>Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or equivalent experience or GED</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire</li><li>Successful completion of a job-related assessment is required.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Bachelor’s degree</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $48,340 to $50,340.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Entry-Level Auto Claims Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityResponsible for the development and implementation of multiple Data and Analytics within Bank Financial Crimes. Working with Fraud and Non-Fraud functions, providing Analytics to help organization solve bank business needs. Using Agile methodologies to help business solve issues. Lead the short-term and long-term strategy and vision of the assigned sub-functions for the Bank, Data and Analytics working with peers to set objectives across the different sub-functions that align with enterprise strategies.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, OR Charlotte, NC<h2>What you’ll do:</h2><ul><li>Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.</li><li>Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.</li><li>Responsible for successful end to end process of information management, analytics and delivery.</li><li>Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.</li><li>Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA.</li><li>Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.</li><li>Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. </li><li>Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2>What you have:</h2><ul><li>Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>10 years data and analytics related experience, driving results in a complex financial services organization.</li><li>4 years of people leadership experience in building, managing and/or developing high-performing teams.</li><li>Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.</li><li>Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.</li><li>Experience leading projects using Agile methodologies.</li><li>Experience conducting large scale data analysis using internal and external data to support business decision making.</li><li>Proven ability to tell a story through data and communicate effectively with senior leadership. </li><li>Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. </li><li>Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results.</li><li>Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.</li></ul><h2>What sets you apart:</h2><ul><li>Fraud and Claims domain knowledge</li><li>Governance and Oversight experience </li><li>Partner with cross functional stakeholders to develop data strategic plan and data roadmap</li><li>Agile data delivery framework </li></ul><h2>What we offer:</h2><h2>Compensation:</h2>The salary range for this position is: $195,230.00-351,410.00.USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.<h2></h2><h2>Benefits:</h2>At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Executive Director – Bank Financial Crimes Data Analytics

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe Bank Data, Analytics and Modeling (BDA&M) organization is responsible for all data, analytics, and modeling functions for USAA Federal Savings Bank (FSB). The org leads identification, development and implementation of data and analytics initiatives for all Product, Marketing, Risk and Operations domains including Data Strategy and Architecture, Data Management, Data Governance, Data Delivery, Analytics & Insights, and AI/ML/GenAI Model Development.The role of Executive Director, BDA&M Strategy and Operations is a critical leadership role reporting directly to the SVP, Chief Analytics, Member and Innovation Officer. As the glue connecting the BDA&M org internally and externally, the role will oversee Cross-Bank Analytics, Data IT Portfolio Management, Strategic Program Management, Chief of Staff functions, and Analytic Tools Strategy. In addition, the role will be responsible for setting the overall strategy for the BDA&M organization, establishing data and analytics capability roadmaps, strategic planning, developing vision and priority documents for consumption by Bank Leadership Team, USAA Executive Committee, and USAA/ FSB Board.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC.<h2>What you’ll do:</h2><ul><li>Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.</li><li>Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.</li><li>Responsible for successful end to end process of information management, analytics and delivery.</li><li>Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.</li><li>Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA.</li><li>Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.</li><li>Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. </li><li>Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2>What you have:</h2><ul><li>Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>10 years data and analytics related experience, driving results in a complex financial services organization.</li><li>4 years of people leadership experience in building, managing and/or developing high-performing teams.</li><li>Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.</li><li>Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.</li><li>Experience leading projects using Agile methodologies.</li><li>Experience conducting large scale data analysis using internal and external data to support business decision making.</li><li>Proven ability to tell a story through data and communicate effectively with senior leadership. </li><li>Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. </li><li>Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results.</li><li>Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.</li></ul><h2>What sets you apart:</h2><ul><li>Experience leading Strategy & Ops teams for large analytical organizations in financial services</li><li>Experience managing and optimizing large IT investments portfolios and budgets within a financial institution</li><li>Experience leading high performing teams with varied skillsets including analytics, project management, portfolio management, and strategy professionals</li><li>Demonstrated ability to partner with cross functional stakeholders to develop strategic plans</li><li>Hands on experience in data management, reporting, business analytics, and modeling</li><li>Experience leading data risk management programs and/ or model governance oversight</li><li>Strategic ability to connect the dots across multiple product and operations areas to identify high-value opportunities</li></ul><h2>What we offer:</h2><h2>Compensation:</h2>The salary range for this position is: $195,230.00-351,410.00.USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.<h2></h2><h2></h2><h2>Benefits:</h2>At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Executive Director, BDA&M Strategy and Operations

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