WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered, and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training. This role will cover varied shift times from week to week. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. <ul> <li>Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.</li> <li>Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.</li> <li>Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.</li> <li>Manages cross-training and new hire training process.</li> <li>Actively participates in improving operations and implementing best practices.</li> <li>Handles escalations while utilizing the documented processes as outlined.</li> <li>Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.</li> <li>Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.</li> <li>Participates in leadership team's skill development through role playing</li> <li>Able to have conversations with routers and dispatchers about process and procedure</li> <li>Performs other duties as assigned.</li> </ul> III. Supervisory Responsibilities This job does not have supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience <ul> <li>Education: High School Diploma or G.E.D (accredited).</li> <li>Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).</li> <li>Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.</li> </ul> B. Certificates, Licenses, Registrations or Other Requirements <ul> <li>None required.</li> </ul> C. Other Knowledge, Skills or Abilities Required <ul> <li>Computer skills with ability to handle multiple programs and systems</li> <li>Industry knowledge</li> <li>Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices</li> <li>Training and development skills</li> </ul> Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. The expected pay range for this position is $23.27 - $29.08 per hour. The specific compensation offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. If this sounds like the opportunity that you have been looking for, please click Apply."

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Swing, Dispatcher/Router

I. Job Summary Safely operates a heavy-duty truck to perform assigned duties on swing routes. Safely drives a heavy-duty Commercial vehicle into a variety of environments; Residential, Commercial, and Construction. II. Essential Duties and Responsibilities <ul> <li>Operates vehicle in accordance with Occupational and Safety Health Act (OSHA) and Department of Transportation (DOT) requirements as well as all local, state and federal requirements and Company expectations for the Fleet; maintains a clean and safe vehicle.</li> <li>Performs pre- and post-trip inspections of assigned vehicle using utilizing standard DVIR (Driver Vehicle Inspection Report); notes all issues on DVIR form for corrective review/repair.</li> <li>Immediately reports any unsafe situations or service calls to Route Manager or Dispatch before attempting service.</li> <li>Participates and cooperates in all scheduled training, briefings, and meetings as required by Route Manager.</li> <li>Works closely with Route Managers to improve route efficiencies and identify problem or unsafe accounts.</li> <li>Performs all duties as scheduled by Route Manager or Dispatch, assisting other company drivers as directed.</li> <li>Notifies Route Manager of any incidents, accidents, injures, or property damage.</li> <li>Notifies Dispatch or Route Manager of issues as prescribed by Service Machine protocol, including blocked containers, potential missed pick-ups or problems that arise on the route.</li> <li>Communicates customer requests or issues to Dispatch or Route Manager.</li> <li>Completely dumps all containers and leaves the customer's location clean and free of debris. </li> <li>Completes and submits customer tickets when excess yardage must be removed.</li> <li>Positions containers on the customer's property in a manner that ensures lids are properly replaced, containers are set in an upright position, and containers do not block driveway entrances or traffic.</li> <li>Follows route assignments throughout the day and completes all documentation when checking-in at the end of the route.</li> </ul> A. Required Qualifications <ul> <li>2 years operating a vehicle requiring a CDL or</li> <li>Equivalent military driving experience within the last 7 years</li> <li>Must be at least 18 years of age</li> <li>Legally eligible to work in the country where the position is located</li> <li>(CDL)-Class B Commercial Drivers License</li> </ul>B. Preferred Qualifications<ul> <li>High School or GED (accredited)</li> </ul>IV. Physical Demand / Work Environment Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.<ul> <li>Required to exert physical effort that will include but is not limited to frequent standing, walking, lifting, pushing, pulling, crouching, and; Constantly sitting and; Occasionally grasping, climbing, balancing, and kneeling.</li> </ul>V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply."

Swing, Driver

Equal Opportunity Employer: Minority/Female/Disability/Veteran Shift: Monday-Friday with occasional weekends What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. We Are Committed to Growth: 100% tuition paid for benefits eligible employees and their family, and established career progression. We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Who are we? #WeAreWM Ready to roll with us? Click Apply to join the WM team today (formerly Waste Management) I. Job Summary Safely operates a heavy-duty truck to perform assigned duties on swing routes. Safely drives a heavy-duty Commercial vehicle into a variety of environments; Residential, Commercial, and Construction. II. Essential Duties and Responsibilities <ul> <li>Operates vehicle in accordance with Occupational and Safety Health Act (OSHA) and Department of Transportation (DOT) requirements as well as all local, state and federal requirements and Company expectations for the Fleet; maintains a clean and safe vehicle.</li> <li>Performs pre- and post-trip inspections of assigned vehicle using utilizing standard DVIR (Driver Vehicle Inspection Report); notes all issues on DVIR form for corrective review/repair.</li> <li>Immediately reports any unsafe situations or service calls to Route Manager or Dispatch before attempting service.</li> <li>Participates and cooperates in all scheduled training, briefings, and meetings as required by Route Manager.</li> <li>Works closely with Route Managers to improve route efficiencies and identify problem or unsafe accounts.</li> <li>Performs all duties as scheduled by Route Manager or Dispatch, assisting other company drivers as directed.</li> <li>Notifies Route Manager of any incidents, accidents, injures, or property damage.</li> <li>Notifies Dispatch or Route Manager of issues as prescribed by Service Machine protocol, including blocked containers, potential missed pick-ups or problems that arise on the route.</li> <li>Communicates customer requests or issues to Dispatch or Route Manager.</li> <li>Completely dumps all containers and leaves the customer's location clean and free of debris. </li> <li>Completes and submits customer tickets when excess yardage must be removed.</li> <li>Positions containers on the customer's property in a manner that ensures lids are properly replaced, containers are set in an upright position, and containers do not block driveway entrances or traffic.</li> <li>Follows route assignments throughout the day and completes all documentation when checking-in at the end of the route.</li> </ul> A. Required Qualifications <ul> <li>2 years operating a vehicle requiring a CDL or</li> <li>Equivalent military driving experience within the last 7 years</li> <li>Must be at least 18 years of age</li> <li>Legally eligible to work in the country where the position is located</li> <li>(CDL)-Class B Commercial Drivers License</li> </ul>B. Preferred Qualifications<ul> <li>High School or GED (accredited)</li> </ul>IV. Physical Demand / Work Environment Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.<ul> <li>Required to exert physical effort that will include but is not limited to frequent standing, walking, lifting, pushing, pulling, crouching, and; Constantly sitting and; Occasionally grasping, climbing, balancing, and kneeling.</li> </ul>V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply."

Swing, Driver Residential

What is the Value of a WM Job? The value of a WM job is more than a paycheck. We are committed to your Growth: 100% tuition paid for you and your family We are People First: We foster an environment where all teammates feel welcomed, valued, and seen We are Stable: Our employees are home every day and perform essential and meaningful work We are Investing in You: Amazing Medical, Dental & Vision, 401k with match, Discounted Stock options, Dependent Day Care, and more! #WeAreWM #WMCareers I. Job Summary Operates the Landfill Tipper and performs other utility duties as required. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.<ul> <li>Operates Landfill Tipper in compliance with the company operating procedure. </li> <li>Verifies that the Landfill Tipper is in working order, e.g., tooling, safety mechanisms.</li> <li>Performs daily maintenance, cleaning activities, and other utility duties as required. </li> </ul> III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience <ul> <li>Education: None required. </li> <li>Experience: Minimum of two (2) years of relevant experience.</li> </ul> B. Certificates, Licenses, Registrations or Other Requirements <ul> <li>None required. </li> </ul> C. Other Knowledge, Skills or Abilities Required <ul> <li>Ability to learn and follow specific directions and safety procedures. </li> </ul> V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. <ul> <li>Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; </li> <li>Required to exert physical effort in handling objects less than 30 pounds part of the work day; </li> <li>Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; </li> <li>Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements often; </li> <li>Normal setting for this job is: outdoor/Landfill </li> </ul> Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.

Tipper Operator - Landfill Landfill

Pay Range: $21-$25.61 per hour, based on experience Schedule: Tuesday-Saturday 6:00 am-4:30 pm Preferred: High-volume, Heavy-Duty Truck/Trailer Tire repair/replacement experience Quarterly Tool Allowance Available: $250 per Quarter Work Boot Allowance Available: $150 twice a year What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. We Are Committed to Growth: 100% tuition paid for benefits eligible employees and their family, and established career progression. We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Who are we? #WeAreWM Ready to roll with us? Click Apply to join the WM (Formerly Waste Management) team today. I. Job Summary Maintains and repairs tires in accordance with Waste Management Total Tire Maintenance (TTM) Program and all local, state, and federal guidelines. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. <ul> <li>Maintains tires in compliance with Waste Management Total Tire Maintenance standards.</li> <li>Manages site TTM plan. </li> <li>Completes paperwork associated with repairing vehicles, documenting parts usage, and accounting for applied times.</li> <li>Conducts out of service tire review and analysis.</li> <li>Performs or assigns tire road calls as necessary.</li> <li>Inspects scrap and obsolete tires.</li> <li>Reviews failed tires for warranty consideration.</li> <li>Inspects quality of retread and repairs.</li> <li>Performs tire checks on company vehicles and equipment as required.</li> <li>Maintains tire records.</li> <li>Monitors servicing standards of suppliers.</li> <li>Performs fleet survey.</li> <li>Maintains a clean, safe work area in compliance with Corporate / OSHA Standards.</li> <li>Performs all work in accordance with established safety procedures.</li> </ul> III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Non required. Experience: No prior work experience required. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required None required. V. Work Environment Listed below are key points regarding the physical requirements, and work environment of the job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with arm, hand, finger, and leg dexterity. Required to exert physical effort in handling objects more than 50 pounds frequently. Requires pushing, pulling, bending, twisting and lifting up to 50 lbs. Normal setting for this job is outdoors and/or driving a video/GPS monitored vehicle. Will be exposed to a physical environment, which involves dirt, odors, noise, weather extremes or similar elements most of the workday. Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply."

Tire Repair Worker-PTO, Paid Tuition, Tool Allowance!

This is a non-union position located at our Forest Grove transfer station. Starting Wage: 23.72/hr. Start time: 8 am - 5 pm Shift: Mondays - Fridays I. Job Summary Serves as the first point of contact for customers depositing waste at a Waste Management Facility; calculates payments, checks loads, and ensures the safety of the customer and other employees through observation of safety rules and regulations. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. <ul> <li>Greets customers, directs customers and other traffic, and answers questions accurately.</li> <li>Correctly calculates payments for customers.</li> <li>Ensures that incoming garbage loads are safe and do not contain any inappropriate material.</li> <li>Ensures that customers and employees conduct all business in a safe manner and wear all required Personal Protective Equipment (PPE).</li> <li>Provides general upkeep of the Scale House.</li> <li>Completes all administrative tasks including regular filing, and completes required reports.</li> <li>Keeps immediate supervisor fully informed of all problems or matters requiring his/her attention.</li> <li>Attends company sponsored training and meetings as directed.</li> <li>Works overtime as needed.</li> <li>Performs other duties as assigned, including data entry and minor customer service responsibilities.</li> <li>Approaches all encounters with employees, customers and vendors in a friendly, service oriented manner.</li> </ul> III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience <ul> <li>Education: High School Diploma or G.E.D (accredited)</li> <li>Experience: No prior work experience required.</li> </ul> B. Certificates, Licenses, Registrations or Other Requirements <ul> <li>None required.</li> </ul> C. Other Knowledge, Skills or Abilities Required <ul> <li>Past experience balancing a till would be an asset. </li> </ul> V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.<ul> <li>Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;</li> <li>Required to exert physical effort in handling objects less than 30 pounds occasionally;</li> <li>Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) occasionally;</li> <li>Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day;</li> </ul>Normal setting for this job is: scalehouse. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.

Transfer Station Scalehouse Attendant

What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. We Are Committed to Growth: 100% tuition paid for benefits eligible employees and their family, and established career progression. We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Who are we? #WeAreWM - Ready to roll with us? Click Apply to join the Waste Management team today. I. Job Summary Under direct supervision, assists with basic truck shop cleaning and maintenance-related duties. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Carries tools and equipment to and from storage and working areas. Cleans work area, tools, and equipment. Performs other duties as assigned. III. Supervisory Responsibilities No supervisory responsibilities required. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Not required. Experience: Four years of relevant work experience. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required None required. V. Work Environment Listed below are key points regarding the physical requirements, and work environment of the job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with arm, hand, finger, and leg dexterity. Required to exert physical effort in handling objects more than _ pounds frequently. Requires pushing, pulling, bending, twisting and lifting up to _ lbs. Will be exposed to a physical environment, which involves dirt, odors, noise, weather extremes or similar elements most of the workday. Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.

Utility Worker

Utility Worker-PTO, Paid Tuition! Pay Rate: $18 per hour Shift: Monday-Friday 8:00 am - 4:30 pm What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. We Are Committed to Growth: 100% tuition paid for benefits eligible employees and their family, and established career progression. We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Who are we? #WeAreWM Ready to roll with us? Click Apply to join the WM team today (Formerly Waste Management) I. Job Summary Under direct supervision, assists with basic truck shop cleaning and maintenance-related duties. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Carries tools and equipment to and from storage and working areas. Cleans work area, tools, and equipment. Performs other duties as assigned. III. Supervisory Responsibilities No supervisory responsibilities required. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Not required. Experience: Four years of relevant work experience. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required None required. V. Work Environment Listed below are key points regarding the physical requirements, and work environment of the job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with arm, hand, finger, and leg dexterity. Required to exert physical effort in handling objects more than 50 pounds frequently. Requires pushing, pulling, bending, twisting and lifting up to 50 lbs. Will be exposed to a physical environment, which involves dirt, odors, noise, weather extremes or similar elements most of the workday. Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.

Utility Worker-PTO, Paid Tuition!

Job Summary This position leads the Customer Experience organization to provide innovative experience solutions and is responsible for the strategic vision and guardianship over the customer experience. This role is responsible for developing and delivering the company's customer experience strategy and roadmap, including end-to-end customer journey management incorporating the role of technology, AI, and the collection and customer experience insights for strategic advantage, growth, and other business goals. This highly collaborative position will engage across operations, back-office functions, dispatch and field operations. Oversees all components of the customer journey to shepherd its alignment with WM's customer-centric focus value and supporting WM's growth goals. This role is based in Houston, TX. Essential Duties and Responsibilities<ul> <li>Strategy and Roadmap - Develop and deliver the company's customer experience strategy and roadmap, including end-to-end customer journey management, the role of technology, AI, and data, and the collection and application of customer experience insights for strategic advantage, growth, and other business goals.</li> <li>Customer Journey and Experience Orchestration - Collaborate with cross-function business leaders to design and optimize the E2E Customer Journey, and the business functions and processes, capabilities and technology, and data required to orchestrate a more seamless, automated, and elevated customer experience.</li> <li>Work with each Center Of Excellence / Expertise Hub across the Company to align their commitment to customer-centricity, i.e. why customers care and how each Center Of Excellence can make a difference for customers and/or customer touch-points.</li> <li>Customer Insights and Analytics - Utilize data and analytics to gain deep insights into customer behavior, implement and oversee customer feedback mechanisms to continuously gather and analyze customer input, and identify trends and opportunities to inform customer experience priorities.</li> <li>Team Leadership - Lead and mentor a high-performing customer experience team, set clear goals and expectations for team members, provide regular feedback, and promote a collaborative work environment that attracts and retains top talent. </li> <li>Work with all functional groups to ensure integration and alignment within the organization to support the customer experience.</li> <li>Manage relationships with Regional Leadership, including Regional Vice-Presidents to drive customer service and customer engagement programs. </li> <li>Change Management - Champion change management and elevated customer-focus across the organization, shifts in operating model to facilitate future state customer experience, and ownership of change management execution for core customer functions: Marketing, Sales, and Customer Service.</li> <li>Customer Product Ownership and Initiative Execution - Lead CX product and program teams in collaboration with cross-journey business and digital partners through the execution of transformation initiative(s) in alignment with strategic roadmap and business outcome goals.</li> <li>Performance Management - Establish key performance indicators and metrics to measure the effectiveness of customer experience initiatives, monitor and report on customer experience metrics and progress towards business goals and outcomes.</li> <li>Customer Advocacy - Act as the voice of the customer within the organization, advocate for customer needs and ensure they are prioritized in decision-making processes and transformation programs, develop and maintain strong relationships with key customers and business leaders.</li> </ul>Qualifications<ul> <li>Bachelor's Degree in Business, Marketing, Finance or similar area of study. MBA preferred. </li> <li>10+ years of relevant work experience in a service business (in addition to education requirement. </li> <li>Experience must include specific focus on customer service.</li> </ul>Knowledge, Skills and Abilities<ul> <li>Process Design Capabilities</li> <li>Analytical and problem-solving skills</li> <li>Change Management </li> <li>Coaching & developing others</li> <li>Experience in leading/motivating a large, diverse workforce</li> <li>Must be able to build camaraderie/trust</li> <li>Strategic influence</li> <li>Cross-functional collaboration</li> <li>Growth mindset</li> <li>Innovation</li> <li>Compelling communication</li> <li>Leadership / executive presence</li> <li>Driving execution</li> </ul>Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. If this sounds like the opportunity that you have been looking for, please click "Apply".

Vice President, Customer Experience

What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. We Are Committed to Growth: 100% tuition paid for benefits eligible employees and their family, and established career progression. We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Who are we? #WeAreWM Ready to roll with us? Click Apply to join the Waste Management team today. Pay Rate: $23-$27/hr depending on experience Shift Days/Times: Monday-Fridays, 4-5 days/week, 6a-4:30pm Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. Tired of just doing preventative maintenance or working only on engines? Are you ready to take the next step and work on equipment that requires a high level of skill - hydraulics, electrical, diagnostics - using modern maintenance practices and technologies? Are you looking for that right opportunity which will allow you to use and be rewarded for your skills and ability, and provide opportunity for growth? Our technicians are trained to provide superior maintenance on both diesel equipment and, at some locations, on our growing fleet of CNG trucks. We care about our technician's safety and show it by demanding solid safety practices of all our technicians and managers. Pride, safety, training, growth, opportunity, great benefits, rewards � check us out, we may be the company for you. I. Job Summary Operates sewage treatment, sludge processing, and disposal equipment in wastewater (sewage) treatment plant to control flow and processing of sewage. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. <ul> <li>Monitors control panels and adjusts valves and gates manually or by remote control to regulate flow of sewage.</li> <li>Observes variations in operating conditions and interprets meter and gauge readings and tests results to determine load requirements.</li> <li>Starts and stops pumps, engines, and generators to control flow of raw sewage through filtering, settling, aeration, and sludge digestion processes.</li> <li>Maintains log of operations and records meter and gauge readings.</li> <li>Collects sewage sample and conducts laboratory tests.</li> <li>Operates and maintains power generating equipment to provide steam and electricity for plant.</li> </ul> III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience <ul> <li>Education: High school diploma or G.E.D (accredited).</li> <li>Experience: No prior work experience.</li> </ul> B. Certificates, Licenses, Registrations or Other Requirements\ <ul> <li>None required.</li> </ul> C. Other Knowledge, Skills or Abilities Required <ul> <li>None required.</li> </ul> V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.<ul> <li>Normal setting for this job is: office setting and/or landfill/outdoor.</li> </ul> Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.�

Wastewater Plant Technician

I. Job Summary Performs a variety of general manual labor tasks under direct supervision. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. <ul> <li>Performs general manual labor tasks including, but not limited to, <ul> <li>lifting and moving materials,</li> <li>loading and unloading vehicles,</li> <li>digging and refilling holes,</li> <li>and other activities in a helping or assisting mode.</li> </ul></li> <li>Conducts other duties and tasks as assigned.</li> </ul> III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: None required. Experience: No prior work experience required. B. Certificates, Licenses, Registrations or Other Requirements Licenses as required by Local, State, Federal, Environmental and/or Health/Safety Regulatory agencies. C. Other Knowledge, Skills or Abilities Required None required. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.<ul> <li>Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) occasionally ;</li> <li>Required to exert physical effort in handling objects less than __ pounds most of the work day ;</li> <li>Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) occasionally; </li> <li>Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally ;</li> <li>Normal setting for this job is: manual labor. </li> </ul> Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply."

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