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Description and Requirements Role Value Proposition: Our Regional & Small Business Solutions team is responsible for strategy, sales, underwriting, account management and overall profitability. The Underwriter will provide group underwriting services for new business and renewals of dental, disability, life, and voluntary products for customers generally having 2-5,000 eligible employees. The Underwriter is responsible to evaluate risk characteristics inherent in group insurance plans for prospects (new business) as well as renewals (existing business). This person will conduct a detailed analysis to establish profitable and competitive rates and plan characteristics given the unique circumstances and needs of each group customer. Key Responsibilities: <ul><li> Analyzes risk by running manual rate calculations and/or preparing experience-rated quotes; works with Sales team and other partners to ensure the final proposal will meet the needs of the group customer. </li><li> Underwrites new business quotes of requirements by analyzing plan design, demographics, and experience information to decide whether to accept risk and establish profitable and competitive premium levels. </li><li> Underwrites renewals by reviewing current plan's premium history, claims history, and company financial condition to determine appropriate renewal action. </li><li> Prices and offers plan changes, produces experience analysis, and responds to inquiries from the Sales team, broker, customer, and other partners. </li><li> Works proactively and collaboratively with internal and external partners to make sound decisions that will continue to build MetLife's book of group insurance business. </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> Bachelor's degree. </li><li> Excellent communication skills (verbal, written, listening). </li><li> Excellent analytical skills and problem solving capabilities. </li><li> Ability to work under pressure and meet tight deadlines. </li><li> Strong customer service skills. </li><li> High level of organizational skill and the ability to prioritize and multi-task. </li><li> Team player: works well with other underwriters and business partners. </li><li> Working knowledge of Microsoft products such as Excel and Word. </li></ul> Preferred: <ul><li> 1+years of underwriting experience or related insurance industry experience (claims, product, or marketing). </li><li> Working knowledge of underwriting policies and procedures, underwriting guidelines and philosophies. </li><li> College degree in Math, Business, Finance, or the Financial Services industry. </li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

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Underwriter

Description and Requirements Role Value Proposition: MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible .Join us! This position is responsible for GAAP and Statutory financial reporting and analysis in the Retirement Income Solutions segment to support U.S. Business Controllers and Retirement Income Solutions requirements. Key Responsibilities: <ul><li> Responsible for accounting and reporting of Stable Value </li><li> Reporting of GAAP and Statutory monthly/quarterly financial results, including income statements, balance sheets and earnings by source in a timely and accurate manner to support U.S. Business Controllers and Corporate financial reporting requirements. </li><li> Analysis of financial results including comparisons to prior periods and projections, Provide data and analysis to Product management to support projections, business plan, actuals etc, </li><li> Support the completion of the Retirement Income Solutions Quarterly Financial Supplement (QFS) - including Stable Value </li><li> Work on special projects, i.e. STATUTORY/GAAP Reconciliation by products. </li><li> Work closely with other units including Valuations, Product Management, SOX, Internal and external auditing to provide accurate and timely data and analysis. </li><li> Work on metrics to support analytics </li><li> Support MD&A process for different entities by creating support files as needed </li><li> Work on any other special projects assigned </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> 5+ years of experience in Accounting, Finance or an applicable field of expertise </li><li> General Ledger functional knowledge and proficiency </li><li> Knowledge of Essbase and Hyperion Financial Management (HFM) </li><li> Ability to work independently on projects from start to finish with a sense of urgency behind all tasks </li><li> Strong Excel skills with Pivots and Vlookups </li><li> Strong accounting knowledge required </li><li> Excellent verbal and written communication skills </li></ul> Preferred: <ul><li> Bachelor's degree in Accounting, Finance or an applicable field of expertise </li><li> CPA/MBA or working towards it, is a plus </li><li> Proficient in US GAAP and STAT </li><li> Insurance industry experience is a plus </li><li> Ability to analyze facts and develop logical conclusions </li><li> Strong proficiency in Microsoft Office software packages (Excel and Word) </li><li> Effective time management and prioritization </li><li> Ability to work within tight time constraints and multiple priorities </li><li> Excellent interpersonal skills, teamwork and collaboration </li><li> Ability to work independently on projects from start to finish with a sense of urgency behind all tasks </li><li> Self-motivated, ambitious and dedicated </li><li> Detail Oriented, analytical, and organized </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Stable Value Controller - Sr Analyst

Description and Requirements Role Value Proposition: In Legal Affairs, we strive to attract, develop, and retain diverse talent with the potential to be future leaders of our department and of MetLife as a whole. We seek legal and compliance professionals who demonstrate high intellectual capacity to understand complex matters facing our company, combined with strong leadership competencies to motivate and inspire higher performance by all our professionals. We take an active role in developing the skills of our talent and guiding their professional growth. By promoting skill development and career advancement for our professionals we are better positioned to serve our internal business partners. Key Responsibilities: &bull; Acting as legal counsel to Corporate Development Mergers & Acquisitions and supporting business growth by advising on potential domestic and international mergers and acquisitions and other strategic transactions and initiatives. &bull; Preparing detailed legal analysis in connection with potential strategic opportunities. &bull; Providing legal services necessary to support global enterprise growth initiatives. &bull; Assisting in managing MetLife's approach to all phases of Mergers & Acquisitions (M&A) transactions globally, from initial consideration of opportunities, engagement letters, confidentiality agreements, due diligence, bid letters, and purchase and sale agreements through to closing, including by leading and coordinating the M&A-related work of domestic and international lawyers from other units and sections. &bull; Working closely and proactively in partnership with internal business partners and outside counsel to identify issues and develop practical solutions. &bull; Keeping business partners and colleagues apprised of relevant M&A issues and developments. &bull; Assisting in negotiating outside counsel fees, effectively assisting in managing their performance and thoroughly reviewing invoices and reporting information on outside counsel spend to other M&A attorneys and Unit Manager. Essential Business Experience, Technical/Knowledge Skills: Required: &bull; Law degree (J.D. or equivalent) and bar admission required with a minimum of five years of M&A and other corporate legal experience, preferably with a strong record of in-house or law firm success. &bull; Highly collaborative, proactive business partner. &bull; Strong leadership, interpersonal, communication and negotiation skills; performs well under pressure. &bull; Ability to combine proficiency in M&A and corporate law and craft with understanding of strategic and business objectives and to deliver clear, concise and crisp legal advice in terms useful to non-lawyers &bull; Some knowledge of international privacy and personal information protections laws/regulations desirable. Preferred: &bull; Law degree (J.D. or equivalent) and bar admission required with a minimum of five years of M&A and other corporate legal experience, preferably with a strong record of in-house or law firm success. &bull; Some experience drafting and negotiating reinsurance treaties and related documentation desirable. The salary range for applicants for this position is 135500 - 200900. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Senior Counsel - M&A

Description and Requirements Title: Lead Software Engineer Department: Engineering Reports To: Director of Engineering Summary: We are seeking a highly skilled Lead Software Engineer with expertise in Java and React to lead a team of talented developers in designing, developing, and implementing cutting-edge software applications. As a Lead, you will be responsible for technical leadership, mentoring team members, and driving the successful delivery of high-quality software products. Responsibilities: <ul><li>Technical Leadership:</li></ul> Provide technical direction and guidance to the team, ensuring the implementation of best practices and industry standards. <ul><li>Software Development:</li></ul> Design, develop, and maintain high-quality, scalable, and performant software applications using Java and React. <ul><li>Architecture:</li></ul> Contribute to the architecture and design of software systems, ensuring scalability, maintainability, and performance. <ul><li>Code Review:</li></ul> Conduct code reviews to ensure code quality, consistency, and adherence to coding standards. <ul><li>Mentorship:</li></ul> Mentor and coach junior developers, fostering their growth and development. <ul><li>Project Management:</li></ul> Collaborate with project managers and stakeholders to ensure projects are delivered on time and within budget. <ul><li>Problem Solving:</li></ul> Identify and resolve complex technical issues, providing innovative and effective solutions. <ul><li>Testing:</li></ul> Implement comprehensive testing strategies to ensure software quality and reliability. <ul><li>Continuous Improvement:</li></ul> Continuously evaluate and improve software development processes and practices. Required Skills: <ul><li>Bachelor's degree in computer science or related field.</li><li>5+ years of overall experience in software development and full stack experience. </li><li>Highly skilled in software development using Java and Node.js.</li><li>2-3 years of experience in front-end development using React.</li><li>Strong understanding of software design principles, patterns, and algorithms.</li><li>2-3 years of experience in leading and mentoring software development teams.</li><li>Strong analytical and problem-solving skills.</li></ul> Preferred Skills: <ul><li>Experience with Spring Boot framework.</li><li>Experience with cloud technologies (AWS, Azure, etc.).</li><li>Experience with microservices architecture.</li><li>Experience in SQL or Oracle technologies.</li><li>Experience with CI/CD pipelines.</li><li>Experience with Agile development methodologies.</li></ul> Benefits: Competitive salary and benefits package, Opportunity to work on challenging and impactful projects, Professional development opportunities, and Collaborative and innovative work environment. The salary range for applicants for this position is $116,500 - $170,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Lead Software Engineer

Description and Requirements Role Value Proposition: As part of the Global Technology Audit team and reporting into the Global Technology Audit Team Lead, the IT Audit Manager position is expected to effectively deliver and participate in key strategic, enterprise and global level IT related internal audits, including audits of; projects, technical reviews, IT General Controls Reviews, business integrated audits and data analytics reviews as needed. The role also includes relationship management responsibilities, including maintaining effective communications with senior leaders and preparing communication for relevant stakeholders. Key Responsibilities: <ul><li> Assists the IT Audit management team in executing complex and strategically significant audit assignments and projects as part of a team </li><li> Communicates effectively in both written and verbal communications, proficiently listens and interviews senior business management </li><li> Effectively communicates audit findings and develops resolutions with key stakeholders within IA and business management </li><li> Maintains a positive working relationship with auditees and sustains an ongoing relationship with key business contacts </li><li> No direct HR reporting responsibilities. However, this role will be required to supervise or provide work direction to other associates on specific audit assignments </li></ul> Essential Business Experience and Technical Skills: <ul><li> Strong understanding of IT General Controls </li><li> Strong understanding of Technology processes (Security, Applications, Engineering, SDLC, Infrastructure) </li><li> Highly developed influencing skills and the ability to discuss complex issues across all levels of the organization </li><li> Good understanding of the insurance industry and standard insurance business cycles, ideally including an understanding of MetLife's business </li><li> Technical knowledge of accepted best practices for managing IT processes such as ITIL or COBIT </li><li> Good understanding of relevant ISO standards such as ISO27001, ISO 2231, and ISO 24762 </li><li> The use of CAATS in support of internal audit engagements (financial and non-financial) </li><li> Programme assurance experience or large-scale transformation programmes </li><li> A Bachelor's degree, along with a professional audit certification required (one or more of ACA, ACCA, CPA, CISA, CISSP or equivalent) </li><li> 5-8 years audit or financial services industry experience </li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

IT Audit Manager

Description and Requirements The Team You Will Join You will join a team of account managers and client service consultants to support the Metro New York East sales team. The Opportunity MetLife Group Operations has a keen focus on delivering exceptional customer service to our group benefit customers. The Account Management Consultant role is a key component of our service delivery model. The Account Management Consultant is the main point of contact for our brokers. In addition, the Account Management Consultant will provide key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities <ul><li> Directly aligned with 1 to 2 sales partners and maintain overall responsibility for the designated sales partners' book of business </li><li> Facilitate weekly natural work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met </li><li> Serve as the initial point of contact for service-related customer escalations and work with internal partners to resolve all concerns </li><li> Request and analyze reports related to customer plan experience as well as broker commissions </li><li> Organize and attend various customer and broker facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed </li><li> Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers </li><li> Ensure proper licensing, appointment and commission paperwork is in good order for writing agents </li><li> Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) </li><li> Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers </li><li> Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, notify internal partners of plan design changes to initiate the amendment process </li><li> Mentor newly hired associates and assist with process training </li><li> Perform other duties as assigned or required </li></ul> What You Need to Succeed (Required Qualifications) <ul><li> High School diploma </li><li> 5-7 years account management experience </li><li> Excellent presentation skills, oral and written communication skills </li><li> Strong insurance product knowledge and underwriting skills </li><li> Proficient in PowerPoint </li><li> Must obtain state Life, Accident and Health license within 90 days of date of hire </li></ul> What Can Give You an Edge (Additional Skills) <ul><li> Bachelor's degree </li><li> State Life, Accident and Health license </li><li> 5+ years related customer service experience </li><li> Proficient in MS Excel and Salesforce </li><li> Proven ability to manage complex situations </li><li> Strong focus on customer satisfaction and obtaining results </li></ul> The salary range for applicants for this position is 71,600 to 95,500. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Group Account Management Consultant

Description and Requirements The Team You Will Join: The EDI Specialist position sits within the Dental product team in Group Benefits. This team is focused on strategy execution, leading from ideation to agile team design and build. The Opportunity: The EDI Specialist is responsible for the Electronic Data Interchange (EDI) processes, operations, and integrations. This is a hybrid business / technology role, focused on understand and translating between data formats within EDI standards like X12, EDIFACT, XML, and JSON. The EDI Specialist is responsible for developing, enhancing, and implementing EDI policies and procedures regarding data security, backup, recovery, and error handling. They will be accountable for troubleshooting and resolving EDI issues and errors with the technical counterparts, as well as communicating internally and externally to resolve any concerns. They set the vision and priorities for the EDI solutions built by the Dental ARTs, and work with other ART leaders to ensure alignment to the objectives and key results (OKRs) for the ART. In particular, the EDI Specialist will be guiding the modernization of legacy technology, creating partnerships with vendors, associations, and Dental Service Organizations. Additionally, they will be responsible for understanding compliance and reporting requirements for Medicare Advantage and individual states. Communication, collaboration, customer service, and technical skills should be balances to ensure priorities are executed accordingly. Key Responsibilities: The Work: <ul><li>Understand and continuously update existing EDI flows, identifying areas of improvement or adjustments based on HIPAA regulations, Medicare Advantage, or other state agencies</li><li>Ensure solutions are identified with a maximum value, aligned with product strategy, roadmap, and key milestones</li><li>Help refine, prioritize, and accept the work delivered across the agile release train to ensure the outcomes meet the defined customer and business needs</li><li>Ensure all features are delivered whole, and released to customers as a product to be proud of </li><li>Lead new EDI integrations, establishing setup and testing, ensuring data security standards are met</li><li>Develop specific Objectives and Key Results (OKRs) related to the EDI process, tracking progress throughout</li><li>Make decisions to solve product related problems, trade-off discussions, to stay on track to committed outcomes (acceptance, prioritizing, making trade-offs, etc.)</li></ul> The Interactions: <ul><li>Partner with technology and operations to create viable and sustainable plans that align to business expectations</li><li>Coordinate with regulatory and compliance partners to ensure standards are met</li><li>Set and manage stakeholders' expectations through regular discussions about future needs and iterative demonstrations of completed work</li><li>Identify methods for gathering and incorporating feedback from multiple sources to better define solutions</li><li>Active interaction with external partners on EDI needs and changes required to drive efficient processes </li><li>Interactions with Product Management Associates and Product Owners in service of holistic customer journeys and experiences, ensuring consistency and connectivity</li><li> Work with system architect to understand what is possible and maintain the EDI architectural runway </li></ul> What You Need to Succeed (Required Qualifications): <ul><li>5+ years of business experience specifically with EDI </li><li>Bachelor's degree in Computer Science, Information Technology, Business Administration or equivalent</li><li>Proven history of aligning to HIPAA compliance standards and state requirements</li><li>Ability to understand organization's competitive landscape and constantly keeps abreast of industry trends</li><li>Exceptional strategic, analytical and critical thinking skills</li><li>Outstanding interpersonal skills with the ability to influence and facilitate decision-making among multiple, diverse parties, and present effectively and persuasively to diverse audiences</li><li>Proven track record of building collaborative partnerships and alliances at all levels while holding people accountable</li><li>Excellent communication skills</li><li>Strong organizational skills with ability to prioritize and meet deadlines</li><li>Self-motivated, flexible, visionary</li></ul> What Can Give You an Edge (Preferred Qualifications): <ul><li>8-10 years of related business experience, including but not limited to EDI</li><li>MBA or other advanced degree</li><li> Certification from Electronic Commerce Code Management Association (ECCMA) or Association for Electronic Data Interchange Professionals (AEDIP) </li><li> Proficiency with Agile methodologies, SAFe agile </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. The salary range for applicants for this position is 103,100 to 137,400. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

EDI Specialist

Description and Requirements Role Description: MetLife is one of the leading providers of Group Benefits worldwide and is the premier provider for U.S. Benefits. We have an exciting opportunity to join and lead a dynamic application development team specializing in sales and underwriting where you will play a key role in driving critical business deliverables as well as transform our legacy systems into modern platforms. Your responsibilities will include designing solutions for IT and Business objectives, executing Proof of Concepts to address fast-moving objectives with emerging technologies, and providing end-to-end technical direction for IT product development teams. As a director, this is a hands-on role overseeing multi-phased initiatives, manage onshore and offshore teams, and collaborate closely with Product and Design teams to deliver cutting-edge solutions. This role offers the chance to significantly impact, foster curiosity, and play a critical part in delivering innovative technology and customer solutions. Key Responsibilities: <ul><li>This role will initially focus on the Quote to Sale area consisting of sales, underwriting, and broker compensation for U.S. Group Benefits. Area of focus can change.</li><li>Oversee technical implementation across the product portfolio, including distributed technologies like Java with Spring Boot and / or react, JavaScript / Python, JSON / XML, OpenShift, containers, headless API development, and Azure technologies including DevOps, Cloud implementations, and general software development in Azure.</li><li>Provide solution architecture for various new features in line with modern development practices. </li><li>Develop architectural runway and POCs typically in java-spring boot and react.</li><li>Do technical code and solution walkthroughs.</li><li>Lead technical teams of 50+ resources, including employees and onshore / offshore partner teams.</li><li>Manage people and resources, including hiring, development, talent engagement, upskilling, performance management, and annual reviews.</li><li>Serve as the key technology advisor to the Product Manager.</li><li>Develop and manage an application roadmap that delivers value in the short and long term.</li><li>Integrate site reliability practices into SAFE Agile software development.</li><li>Establish and enforce best practices in software development including code management, security, currency, performance, testing, DevOps practices, application maintainability, and reliability.</li><li>Utilize Agile software development metrics, maintenance metrics, and KPIs to optimize product delivery</li><li>Identify risks and drive audits to conclusion.</li><li>Manage financials and budgets for software and services purchases/renewals.</li><li>Oversee any software and services vendors where applicable.</li></ul> Essential Business Experience and Technical Skills: Required: <ul><li>10+ years of hands-on development experience in full-stack software engineering.</li><li>5+ years of creating technical designs in cloud.</li><li>5+ years in leading/managing a team of technologists.</li><li>5+ years of development experience with one or more programming languages, such as Java, Python, and JavaScript.</li><li>5+ years' experience with databases and data modeling tools.</li><li>Experience in managing effective teams, both onshore and offshore.</li><li>3+ years of experience in the Agile framework, delivery model, and tools.</li><li>Experience in managing production applications, including monitoring, support, and triage of production issues.</li><li>Experience with requirements management (in the form of uses stories, use cases, etc.), functional design, technical design, architecture, and automated testing.</li><li>Knowledge of site reliability practices to reduce churn and overall application overhead.</li><li>Experience with cloud-based technologies, implementation/migrations.</li></ul> Preferred: <ul><li>Person who wants to be hands-on in solving technical challenges.</li><li>Strong analytical and communication skills.</li><li>Bachelor's degree in engineering or equivalent.</li><li>DevOps practices for CI/CD, release management, and automation using Azure DevOps or equivalent.</li><li>Ability to guide teams in detailed analysis, pattern recognition, and diagnosis of issues.</li></ul> The salary range for applicants for this position is $118,700 - $182,100. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Director - Software Development, Underwriting

Description and Requirements Role Value Proposition: MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible .Join us! The MetLife Investment Management Marketing (MIM Marketing) team is tasked with collaborating with the Institutional Client Group and Public Fixed Income, Private Capital and Real Estate investment teams to grow MIM's third-party asset management business. We also support the marketing efforts of our Agriculture Finance business. MIM Marketing is a strategic, client-focused marketing practice that is dedicated to driving business impact in all regions where MIM is offering investment management and commercial lending services. With a focus on client led value propositions, relevant client engagement and fostering a purpose driven brand, the team is committed to enhancing MIM's relationship with its clients and showing clients that MIM is institutional, but far from typical. The Content Production Specialist delivers high-quality marketing collateral to enhance our global marketing and client development efforts. The position partners closely with multiple teams to improve the quality of our content and to build efficient processes. The successful candidate will ensure that all marketing collateral is updated and managed properly. Success in this position requires establishing relationships with our Institutional Client Group, Investment teams, Operations and Legal & Compliance teams, as well as being proactive, collaborative, and having superior attention to detail. Key Responsibilities: <ul><li> Develop and maintain subject matter expertise in relevant investment areas such as fixed maturity and equity securities, mortgages, and real estate </li><li> Accountable for the updating of marketing collateral on a quarter-end basis including pitchbooks, factsheets and other ad hoc materials, as needed </li><li> Function as a point of contact for investment teams and distribution for marketing collateral </li><li> Build an in-depth understanding of the firm's product offerings and investment capabilities </li><li> Commit to improving the quality and efficiency of current processes </li><li> Implement automation and efficiencies through materials leveraging our Marketing portal, Seismic </li><li> Support the development and rollout-out of marketing strategies and programs including sponsored events and thought leadership programs for our investment business. </li><li> Provide support in managing and producing webcasts, videos and podcasts. </li><li> Understand and manage approval workflows to ensure materials follow all applicable rules/regulations and are approved for external distribution. </li><li> Ensure all digital activation components are coordinated with MIM digital team- e.g. Digital activation forms, emails, LinkedIn, graphics and pictures </li></ul> Essential Business Experience and Technical Skills: <ul><li>Strong academic credentials; Undergraduate degree in marketing, communications or finance preferred</li><li>2+ years in a Marketing role at an asset management firm preferred</li><li>Experience across asset classes both public and private</li><li>Ability to work effectively, performing multiple job functions with attention to detail, speed and accuracy without compromising quality of output</li><li>Strong written and verbal communication skills</li><li> Seismic experience preferred</li><li> Microsoft Office skills required, specifically PowerPoint and Excel</li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. #MIM Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Content Production Specialist

Description and Requirements Role Value Proposition: Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform. Key Responsibilities: <ul><li>Coordinates and executes the implementation of Group Insurance Policies </li><li>Coordinates and executes plan change requests and policy amendments </li><li>Coordinates and executes billing inquiries and policy related inquiries </li><li>Executes business testing scripts when new system capabilities are delivered </li><li>Assists with premium reconciliations </li><li>Acts as liaison between client and internal MetLife areas </li><li>Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal) </li><li>Ability to handle high transaction volumes on a daily basis </li><li>Assist with escalated inquiries </li></ul> Essential Business Experience and Technical Skills: <ul><li>2-3+ years of experience </li><li>Ability to communicate clearly, timely and professionally both verbally and in writing </li><li>Ability to provide excellent customer service and relationship management </li><li>Ability to work in a team environment and assist other areas when needed </li><li>Participate in testing of new capabilities </li><li>Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines </li><li>Proficient in Microsoft Office software (Excel, Word, PowerPoint) </li><li>AAS or BS preferred</li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Client Services Consultant II - SBS

Description and Requirements The Team You Will Join The Global Procurement organization is a team made up of more than 350 associates across US, LatAm, EMEA, and APAC. Global Procurement is a key enabler aligned to the Next Horizon strategy leveraging an efficiency mindset to win the future and being accountable for optimizing indirect supply, vendor management and payments for $7B+ USD worldwide. The Opportunity The Consultant is responsible for facilitating a cross-functional process that leverages category insights to drive value and mitigate risk. Will manage the source-to-pay process for each of the assigned projects. Lead negotiations to obtain the best value and terms for the organization while effectively managing relations with suppliers and business stakeholders. This is an exciting opportunity to partner with Global Technology Operations (GTO) and suppliers to drive innovation and technology to deliver value to our customers and community. Success in this role requires problem-solving capabilities and analytical skills. The Consultant is responsible for sourcing and negotiation of IT products and services. You will collaborate closely with various GTO stakeholders, as well as legal and risk partners, in an environment where every contribution is respected and every perspective is heard. How You'll Help Us Build a Confident Future (Key Responsibilities)<ul><li>Lead the sourcing and negotiation process</li><li>Create sourcing strategies</li><li>Oversee the risk assessment process</li><li>Manage sourcing events</li><li>Develop category expertise</li><li>Coordinate business objectives and requirements</li></ul>What You Need to Succeed (Required Qualifications)<ul><li>3-5 years of experience in indirect Procurement \ Supply Chain with a particular focus on IT Procurement and Vendor Management.</li><li>Experience in negotiating commercial and business terms with suppliers.</li><li>Experience in leading RFx sourcing events</li><li>Experience with third-party risk management processes</li><li>Experience with market research and benchmarking</li></ul>What Can Give You an Edge (Additional Skills)<ul><li>Certified Professional Purchaser (CPP) designation / Chartered Institute of Purchasing and Supply (CIPS) or equivalent is a plus.</li><li>Experience with sourcing Artificial Intelligence, generative</li><li>Quick study - able to gain a fact-based understanding of current supplier base, supplier economics, and major trends in relevant markets.</li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Category Management - Consultant

Description and Requirements Title: Regional Sales Director - Pacific Northwest - Group Benefits Location: Seattle, WA ( Bellevue, 225 108th Avenue NorthEast) Setting: Hybrid Reports to title: Regional Vice President-Western Region Travel: 50% The Team You Will Join The Group Benefits organization is responsible for the strategic direction, growth and management of MetLife's industry leading U.S. employee benefits business. Our sales force works directly with customers or through brokers, exchanges, and other third parties to distribute our broad range of Group Life, Dental, Vision, Group Disability, Global Services, Total Absence Management, Accident, Hospital Indemnity, Critical Illness, Pet, HS&SA, and Legal Plan products and services. Group Benefits sells a broad portfolio of insurance solutions to employers and other eligible groups helping to make MetLife the largest provider of group employee benefits in the United States. The Opportunity The Regional Director (RD) will be responsible for sales management within an assigned region for MetLife's Group, Voluntary and Worksite Benefits Sales organization. They will be responsible for a portfolio of 22 products and to maintain a high level of product acumen as the portfolio evolves/grows. They must maintain a strong in-market presence and build a robust customer relationship with the broker/consultant community. The leader manages a sales team that distributes MetLife products directly to employers (100-5,000 lives) and/or through brokers and consultants. The overall objective of the RD is to build and lead a highly productive sales team that increases both top and bottom-line growth of the business. This role handles a territory encompassing Alaska, Hawaii, Idaho, Montana, Oregon, and Washington. How You'll Help Us Build a Confident Future (Key Responsibilities) <ul><li> Direct all sales and growth initiatives for MetLife within his/her region, working closely with the sales team and their brokers and customers along with internal partners </li><li> Recruit, develop and lead a results-oriented sales team, setting objectives for each individual and helping him/her to develop and execute on sales strategies to meet/exceed their goals </li><li> Identify, prioritize and help manage key relationships with targeted clients and brokers to create measurable business results </li><li> Oversee pipeline management within his/her sales team to deliver sales projections to senior leadership </li><li> Support and oversee negotiations with product and underwriting partners to achieve sales growth while meeting persistency and margin expectations </li><li> Collaborate with other Regional Directors and operations partners (including but not limited to product, service and underwriting) to coordinate and support all applicable product, marketing, client service, etc. initiatives </li><li> Serve as an effective leader ensuring that goals are aligned with the rest of the organization, and ongoing training and development initiatives become a key focus for the sales team </li><li> Lead a team of approximately 7 Account Executives </li></ul> What You Need to Succeed (Required Qualifications) Essential Business Experience and Technical Skills : <ul><li> 10+ years of successful sales experience within the Group Insurance Industry. </li><li> Strong understanding of the South Territory preferred. </li><li> Proven success generating top and bottom-line growth. </li><li> Demonstrated success in developing salespeople, fostering innovation and building a team. </li><li> Proven ability to manage and adapt to change </li><li> Strong background in sales management and or leadership within respected competitors in the insurance industry where he/she developed and executed a successful business strategy that led to new </li><li> Must have a player-coach profile with demonstrated excellence in managing and leading a successful sales group </li><li> An undergraduate degree is required. FINRA Series 6, and 26 registrations along with appropriate state licenses including Life, Accident & Health along with Property & Casualty must be obtained (MetLife will support attainment of licenses) </li><li> High standards of ethics, integrity and trustworthiness </li><li> Articulate: excellent presentation and communication skills </li><li> Results oriented with the ability to overachieve business objectives </li><li> An effective team member; highly collaborative. </li><li> Broad thinking business acumen, highly analytical, works well with data and information to draw appropriate conclusions </li><li> Strong management and human relations skills in a style that exhibits maturity, leadership, sensitivity and teamwork </li><li> The ability to work effectively in a large company environment. </li><li> Strong written and verbal skills Leadership Competencies : </li><li> Think Strategically - Set direction aligned to the company's strategy, applying external and global perspective to meet local and global needs. </li><li> Create Partnerships - Authentically build trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives. </li><li> Seize Opportunity - Seek new opportunities and ways to create balanced business growth while improving operational capabilities. </li><li> Grow Talent - Inclusively and pro-actively develop talent, empower individuals and manages diverse teams to drive engagement and performance. </li><li> Focus on Customers - Broker focused and Broker centricity, ensure focus on creating great customer and broker experiences. </li><li> Drive Results - Set aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards. </li></ul> #LI-WRAPJOB The salary range for applicants for this position is $120,000/year base plus incentive compensation. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Regional Sales Director-PNW-Group Ben

Description and Requirements Global Customer Service and Operations serves MetLife's customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs. We are guided by our purpose, putting the customer at the center of everything we do. As one team, we enable global consistency while addressing local needs to best support our markets. And, just like our customers are at the center, so are our people. Our teams' customer journey mindset ultimately fuels a contemporary customer experience, differentiating MetLife in the market. Job Title: Group Life Claim Examiner Location: Central New York - Virtual with in person training. All candidates must be located within a commutable distance of Oriskany, New York. Summary of Responsibilities: Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions. If payable, determine eligible payee(s) and payment amount(s). If not payable, develop detailed letter of explanation based on policy provisions and claim documents. Provides customer service with empathy and patience on incoming and outgoing phone inquiries and provides guidance on life claim processes. ________________________________________________________________________ Functional Responsibilities: <ul><li> Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. </li><li>Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations.</li><li>Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly.</li><li>Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service.</li><li>Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim.</li><li>Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions.</li><li>Handle outbound calls needed regarding Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer.</li><li>Process claims within payment authority. Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.)</li><li>Potentially mentoring new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements.</li></ul> Typical Qualification and Key Competencies : Required: <ul><li> New hires should live a commutable distance from the site the role is posted in . </li><li> Training will be in person for this role. Candidates must be willing to be in office (Oriskany NY) for training (February 3rd to April 18th, Monday through Friday, 8 AM to 4:30 PM. </li><li> Strong data entry skills, PC knowledge (Microsoft Word and Excel), and Confidentiality required. </li><li> Excellent oral and written communication skills. Ability to deal with people in stressful situations. Analytical ability and good judgment in evaluating life claim submissions. Demonstrated outstanding customer service and communication skills both written and verbal. Desire, willingness and ability to learn and perform in a fast-paced environment. </li><li> Projects an attitude of service, empathy, and patience to all customers. Shares information and engages in candid and open dialogue. Expresses self well in conversations and written documents. Takes personal accountability for follow through on customer commitments. </li><li> Ability to work periodic overtime required; can include weekends. </li><li> Uses knowledge of the business and the industry to make the best decisions, weighing the risks of different courses of action. Plans and organizes time and priorities to achieve business results. Works collaboratively with others, shares best practices, and assists teammates with work. </li></ul> Preferred <ul><li>Previous Life insurance experience, claims experience, or relevant job experience. </li><li> Ability to adjust to multiple demands and shifting priorities. Consistently demonstrate the MetLife values. Ability to introduce new ideas to improve work processes. </li><li>College degree (Associates or higher) is desirable. </li></ul> Business Category Global Customer Service & Operations Number of Openings 3 At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers. The salary range for applicants for this position is $41,600 to $47,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Group Life Claim Examiner

Description and Requirements Role Value Proposition : Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on March 3rd, 2025 . After paid training, you will join the in-bound customer service team putting customers at the heart of all you do. Global Customer Service and Operations serves MetLife's customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs. We are guided by our purpose, putting the customer at the center of everything we do. And, just like our customers are at the center, so are our people. We strive to make sure our employees are heard, valued, and inspired to progress. We believe when all of us with our unique backgrounds, skills, perspectives, and voices come together; even more is possible. As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to: <ul><li> Competitive compensation at $20/hour. </li><li> Paid training. </li><li> Dental, medical & life insurance. </li><li> Retirement plans including 401(k). </li><li> Paid time off. </li><li> Paid overtime. </li><li> Programs designed to strengthen and reward your performance. </li></ul> Job Title Customer Care Advocate Job Location Cary, NC. - Virtual. New Hires must live within a commutable distance of Cary, NC. Summary of Responsibilities Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional. With an understanding of the customers' needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position. Group Disability: What You Can Expect Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability , pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing. The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. MetLife has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call. <ul><li>Always remain professional.</li><li>Never place blame on the customer or employer.</li><li> Make a customer connection . </li><li>Continuous Improvement environment- Always looking to improve both individual performance and the processes we have in place for Disability.</li></ul> Principal Responsibilities <ul><li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.</li><li>Respond to customer requests via telephone or email, providing excellent service to MetLife's customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers' needs.</li><li> Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. </li><li> Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. </li><li>Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.</li><li> Support special product and/or service campaigns as needed, or if solicited by the customer. </li><li>Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.</li><li> Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. </li></ul> Required Qualifications <ul><li> New hires should live a commutable distance from the site the role is posted in . </li></ul><ul><li>1+ years of customer service experience.</li><li> Flexible to work specific shifts during hours of operation between 8:00am - 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need. </li><li>Candidates must be available for the full duration of training in office from March 3rd to April 18th. </li></ul> Preferred Qualifications <ul><li>High School diploma or GED equivalent.</li><li>Some college, or professional certification.</li><li>Insurance or Financial Services industry experience or Product specific experience.</li><li>Prior Call Center experience is highly preferred.</li><li>A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.</li><li>A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.</li><li>Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills.</li><li>Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.</li></ul> Business Category Global Customer Service & Operations Number of Openings 14 At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Customer Care Advocate

Description and Requirements Role Value Proposition: The National Accounts Service organization and its Client Service Consultants are responsible for providing consultative service to our large group insurance clients as their day-to-day single point of contact, while also working with the account team, account executive, and other internal partners to manage the customer relationship. Key Responsibilities: <ul><li> Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction.</li><li> Overall accountability for the day-to-day administration of multiple National Accounts clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.</li><li>Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting.</li><li>Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.</li><li>Project leader for the implementation of new clients and addition of MetLife product lines to existing clients. Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts.</li></ul> Essential Business Experience and Technical Skills: Required: <ul><li>5+ years of related experience</li><li>High School Diploma or equivalent</li></ul> Preferred: <ul><li>3+ years of experience and knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management</li><li>Extensive experience managing complex client accounts and relationships.</li><li>Excellent organizational, interpersonal, and communication skills, both written and verbal.</li><li>Works autonomously; effectively handle multiple tasks and prioritizes deadlines appropriately.</li><li>Strong project management skills.</li><li>Self-motivated to learn more about the business and is proactive in personal development.</li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Client Services Consultant II

Description and Requirements Role Value Proposition: MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible .Join us! The associate will contribute to the overall understanding and reporting of MetLife's Corporate & Other results. This candidate will work closely with their manager and other members of the team in support of the financial close processes, which include data integrity, ledger activity and research, and will also interact with various lines of business and functional areas. The Corporate and Other team collectively performs a wide range of tasks in support of GAAP and Statutory reporting requirements. These tasks include, but are not limited to, the involvement of corporate initiatives, reinsurance, enterprise-wide segment eliminations, investment portfolios, capital transactions and other holding company accounting. Key Responsibilities: <ul><li> Support accounting functions to report financial information timely and accurately according to the enterprise-wide close schedules </li><li> Validate financial data with supporting documentation </li><li> Communicates and provides management with reliable information needed to make strategic business decisions </li><li> Prepare reports and perform analysis on multiple periodic views of financial results </li><li> Maintain controlled and efficient processes </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> Excellent communication and critical thinking skills </li><li> Effective cross-team collaboration and relationship building skills </li><li> Strong proficiency in Microsoft Excel and PowerPoint </li><li> Strong analytical and problem-solving skills with attention to detail </li><li> Eager to continually seek opportunities for improvement </li></ul> Preferred: <ul><li> Bachelor's degree in finance or accounting </li><li> Experience with MetLife financial systems (HFM, Cubus/EV, OAC, PeopleSoft) </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Accountant

Description and Requirements Position: VP, HR Business Partner - Financial Management Group, Global Risk Management and Internal Audit Location: 200 Park Ave, New York, NY, OR Bridgewater, NJ Setting: Hybrid (3-days in the office) Reports to: EVP & Chief HR Officer (CHRO) at MetLife The Opportunity: The Vice President, HR Business Partner for the Financial Management Group, Global Risk Management and Internal Audit is the lead HR Business Partner in supporting the MetLife Chief Financial Officer, Chief Risk Officer and Chief Auditor. The incumbent will provide HR leadership, strategic consulting and guidance to these global, senior management teams. This position leads a group of HR Business Partners dedicated to these functions as well as Global Strategy and Enterprise Relationship Management and partners with management on issues related to the insurance industry, strategic workforce management, talent management, change management, operating model and organizational design/ development and plays a leading role in the delivery of all change affecting employees. The incumbent will also partner closely with regional HR Business Partners to execute upon the global workforce strategies in a fit-for-purpose way. In addition, this role will collaborate with HR centers of expertise to deliver in the areas of HR data analytics, compensation, learning and development, talent management and acquisition, diversity, equity and inclusion in support of business goals. How You'll Help Us Build a Confident Future (Key Responsibilities): <ul><li> Provide senior level partnership, advice, consultation and intelligence regarding organizational effectiveness to the business leaders and serve as Senior HR Business Partner in relevant leadership teams. </li><li> Develop and implement a talent strategy that supports the achievement of overall business objectives. Stay abreast of the financial, technological, economic, geopolitical, and talent drivers of the business to effectively inform the initiatives necessary to drive results. </li><li> Partner with the business to provide thought leadership, proactive advice and implementation of initiatives to enhance employee engagement and productivity. </li><li> Analyze and present key metrics insights to address business results, goals and objectives and make recommendations to drive targeted actions to address areas of opportunity. </li><li> Ensure policies, procedures and practices are implemented (defined and developed where appropriate) consistently and efficiently across the organization and that the organization is fully compliant with all aspects of the laws pertaining to employment in the workplace. </li><li> Collaborate with HR centers of excellence and HR business partners across markets to execute the enterprise strategy, participate on cross-functional initiatives, and manage core HR deliverables. </li><li> Partner directly and through direct reports with respective leadership team members to strengthen the leadership pipeline and succession planning efforts through coaching, consulting and L&D efforts. </li><li> Lead, develop and coach direct reports to enable them to grow, deliver results and make a positive impact. </li></ul> What You Need to Succeed (Required Qualifications): <ul><li> 10+ years of professional HR experience with a global function in a matrixed environment. </li><li> 10+ years of working globally and familiarity with cultures outside of the US and non-US labor practices. </li><li> Accomplished change management leader, able to operate effectively in a highly-matrixed environment and to exhibit the necessary influence with c-suite executives. </li><li> Ability to build, maintain and influence relationships with senior management and HR leadership team members globally to broker services for clients and to participate positively and actively in the HR global network. </li><li> Strong people management and team leadership skills with the ability to engage, coach and develop a team of HR professionals. </li><li> Strong critical thinking, problem-solving skills and judgement in support of senior management in working through a path to the delivery of goals & initiatives as it relates to people. </li><li> Strong quantitative measurement, budgeting, and management reporting and analytical skills with the ability to translate data into insights to drive decisions. </li></ul> Key Stakeholders: CFO, CRO and Chief Auditor and their leadership teams, Heads of HR for Centers of Expertise, Regional HR Business Partners The salary range for applicants for this position is $209,000 to $278,700. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

VP, HRBP Financial Mgt/Global Risk Mgt/ Audit

Description and Requirements Role Value Proposition: We are seeking a highly motivated and experienced Test Lead to join SBS (Small Business Solutions) ART within the U.S. Group Benefits business. The role requires strong hands-on experience in integration testing across middleware, APIs, and ETL processes, along with the ability to lead and collaborate with technical teams. The ideal candidate will have prior experience in test delivery and management for complex programs and will work closely with development and external teams to ensure end-to-end quality for integrations. Key Responsibilities: <ul><li> Act as the primary onshore point of contact for testing for the Integrations team. </li><li> Understand business objectives and develop test plans & strategies aligned with Agile / SAFe principles and methodologies. Define test objectives, scope, and key deliverables considering sprint cycles, PI plans & release timelines. </li><li> Collaborate closely with Product Owners, Scrum Masters, Architects, and Development teams to analyze Backlog items / User Stories and ensure they are clear, testable, and properly estimated. </li><li> Lead the planning and execution of all testing activities. Serve as a hands-on contributor, stepping into the design, development, and execution of test cases, and scripts when needed. </li><li> Ensure that test artifacts, including test plans, test suites, test results, and defects are organized and up to date. </li><li> Facilitate daily coordination with Offshore testers to monitor progress and address blockers. </li><li> Monitor quality metrics to measure test coverage, test effectiveness, and overall software quality. </li><li> Mentor testers on Agile/SAFe testing practices and methodologies. Promote a culture of learning and continuous improvement. </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> Bachelor's degree in computer science, engineering, or related field. </li><li> Proven experience as a Test Lead / Manager, with a minimum of 7 years in software testing in Agile/Scrum or SAFe environments. Ability to lead a small test team ensuring quality deliverables. </li><li> Extensive hands-on experience in testing APIs and web-based systems, with a focus on end-to-end integration and ensuring seamless user experiences. </li><li> Experience testing middleware integrations such as IBM IIB to validate message flows and message queue integrations. </li><li> Prior experience in testing ETL and EDI processes, including validation of file formats such as XML, JSON, and flat files, and ensuring accurate data mapping and transformation. </li><li> Excellent communication and interpersonal skills. Ability to collaborate with geographically distributed cross-functional teams. </li></ul> Preferred: <ul><li> Awareness of Group Insurance business processes, including policy administration, claims processing, underwriting, billing & payments is desirable. </li><li> Hands-on experience with Azure DevOps tool for test case management, defect tracking, and reporting. </li><li> Experience testing Salesforce integrations, including data flow validation and system workflows would be a plus. </li><li> Relevant certifications (e.g. CSM, SAFe, ISTQB, Insurance). </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Integration Test Lead

Description and Requirements Department: Corporate Systems/Finance Reports To: AVP and Chief Architect of Corporate Systems Job Summary: We are seeking an experienced ERP Architect with a strong technical background in Oracle Fusion/ Workday applications, focusing on financial modules such as General Ledger, Accounts Payable, Fixed Assets, Project Accounting, T&E, Procurement, Expense Allocations, and Reporting. The ideal candidate will have in-depth experience provisioning the systems, designing integrations and reporting solution. Candidate will collaborate with cross-functional teams, provide technical expertise, and design innovative solutions that meet our business requirements and transform our financial processes. Key Responsibilities: ERP System Design and Development: Must ramp up and understand organization's existing systems, processes, and business requirements, with a specific focus on Finance processes. Ability to design and architect global, reliable, and efficient ERP solutions with a focus on minimal customization of financial modules from a technology lense. Align on the thin-ledger strategy (Global CoV for GL/SL), expense allocation redesign with global stakeholders Provide expertise in General Ledger, Accounts Payable, Fixed Assets, Project Accounting, T&E, Procurement, Expense Allocations, and Reporting Guide the Consolidations implementation from technology perspective. ERP System Implementation and Configuration: Develop and maintain documentation for system architecture, design decisions, and processes. Knowledgeable on how to configure the ERP system to align with the organization's specific business processes and requirements Ensure technical solution is compliant with industry best practices, security standards, and regulatory requirements, especially in relation to financial data and processes System Integration and Optimization: Evaluate existing systems and identify opportunities for system integration and optimization to drive operational efficiency Collaborate with internal and external stakeholders to ensure seamless and configurable integration of the ERP system with other applications within the organization's technology landscape to ensure seamless data flow and process efficiency. Stay updated with emerging ERP trends, tools, and technologies and evaluates their potential benefits for the organization Understand and apply MetLife standards and architecture provided patterns to the solutions. Project Management and Leadership: Works closely with cross-functional teams, including IT, finance, operations, and other key stakeholders, to align project objectives and priorities and translate them into technical solution architecture. Provides technical leadership, guidance, and mentorship to junior team members involved in ERP system development and support Collaborates with external vendors or consultants when necessary, ensuring their deliverables meet the organization's requirements and quality standards Mentor and guide team members on Oracle Fusion/ Workday ERP functionalities and technical aspects. Required Skills: <ul><li>Bachelor's or master's degree in computer science, Information Systems, or related field.</li><li>Should have minimum 5+ years proven experience as a technical ERP professional. Should have experience leading Oracle Fusion/ Workday Cloud ERP Solutions in Financial Services, strong experience with large global ERP implementation projects</li><li>Well-versed in product architecture and up-to date with latest product offerings</li><li>In-depth understanding of finance processes and ability to design and configure ERP systems to meet financial reporting, analysis, and compliance requirements.</li><li>Familiarity with financial modules of ERP software, such as general ledger, accounts payable, fixed assets, projects, etc. particularly familiarity with Insurance landscape.</li><li>Knowledge of regulatory frameworks and reporting standards relevant to finance such as GAAP, IFRS, SOX, etc.</li><li>Understanding of financial controls and risk management in the context of ERP systems for insurance and understanding of financial business processes and requirements.</li><li>Global implementation experience is required.</li></ul> Preferred Skills: <ul><li>Ability to influence without authority is needed to be successful.</li><li>Certifications in Oracle Fusion/Workday ERP applications.</li><li> Experience working in the insurance industry. </li><li> Excellent problem-solving, analytical, and communication skills. </li><li> Ability to lead and work collaboratively in a team environment (this position will be an individual contributor role; however, you will be expected to demonstrate leadership in a cross-functional capacity). </li><li>Knowledge of Agile methodologies and project management.</li></ul> What We Offer: <ul><li>A dynamic and supportive work environment.</li><li>Opportunities for professional growth and development.</li><li>Competitive salary and benefits package.</li></ul> The salary range for applicants for this position is $118,700 - $200,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Principal ERP Architect

Description and Requirements AVP, Global CRM Platforms Location: Cary, NC or Clarks Summit, PA The Role: MetLife is seeking an experienced Assistant Vice President (AVP), Global Customer Relationship Management Platforms (GCRM) to be a member of MetLife's Global Enterprise Platforms leadership team. The AVP, GCRM will be responsible for end-to-end management and delivery of CRM capabilities for our global partners. This role will manage our SalesForce strategy and execution across the Sales, Servicing and Marketing business functions, including, but not limited to, architectural frameworks, scaling the COE (Center of Excellence) model globally, secure DevSecOps deployment processes and vendor management. This role also involves the management of other fit-for-purpose CRM platforms (like Creatio) that is used at MetLife. The AVP, GCRM will drive our global teams towards the setup of reusable architectures across various business functions and regions as we look to modernize our CRM footprint for growth. This position will partner closely with our global CIO teams and the associated business functions to evolve our CRM footprint while leveraging a COE model to ensure that we can scale globally using standardized deployment and management CRM architectures. Reporting to the Head of Platforms & Engineering, the AVP, GCRM will lead FTEs and consultants across the CRM engineering, development, DevSecOps, vendor management, COE, delivery and support functions. Key Responsibilities include, but are not limited to: <ul><li>Technology ownership, including strategy, architecture, engineering, ﬁnancials, implementation and operations for the GCRM practice:<ul><li>Salesforce implementations across all LOBs and regions</li><li>Vendor negotiation and contracting</li><li>DevSecOps process and tooling (AutoRABIT)</li><li>Security through partnership with InfoSec, Infrastructure, and application owners</li><li>Operational resiliency through design and execution</li><li>Risk mitigation and vulnerability management</li><li>Management of fit-for-purpose CRM platforms like Creatio</li></ul></li><li>Leadership and talent management for the CRM team</li><li>Driving business value through partnerships with stakeholders</li><li>Solidifying COE practices to ensure consistency in management of non-US deployments</li><li>Drive AI opportunities with inherent capabilities (like Einstein) and MetLife AI platforms</li><li>Leverage Agile development practices for iterative value generation and scale</li></ul> Key Relationships : Reports to: VP, Head of Platforms & Engineering Stakeholders: CIOs of various LOBs; InfoSec; Candidate Proﬁle: This position requires an accomplished CRM leader with a proven track record of leading people, aligning processes and technology in pursuit of strategic business outcomes through scale and optimization of the CRM practice. The ideal candidate will have led an enterprise level SalesForce practice globally across a varied set of business functions, and driven value through the evolution of the end-to-end experience in a customer's journey. In keeping with MetLife's culture, this executive must be a collaborative, hands-on, dynamic leader whose track record buys credibility across the IT function. Qualiﬁcations: <ul><li>15+ years of experience working in global organizations with complex/matrixed environments; preference of experience in the financial / insurance industry</li><li>At least 5-10 years of experience with SalesForce in a large enterprise, with deep insights into scalable architectures</li><li>Ability to build relationships across CIO, business, architecture and security teams to achieve the expected outcomes</li><li>Familiarity with the use of AI to enhance the CRM experience</li><li>Strong proponent of DevSecOps culture and familiarity with associated SalesForce based tooling (like AutoRABIT)</li><li>Serve as a thought leader and strategic trusted partner with key stakeholders and vendor partners.</li><li>Strong leadership skills required to re-imagine and build organizational capability while motivating teams to reach desired outcomes.</li><li>Strong interpersonal, inﬂuencing and collaboration skills.</li></ul> Success Factors: Thinks Strategically - Sets direction aligned to the company's strategy, applying external and global perspective to meet local and global needs. Motivates People - Gains people commitment to achieve business objectives through clear communication of the company's vision and ﬂexing leadership styles to inspire high performance. Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives. Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities. Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance. Models our Values - Creates a culture that promotes the company's values and standards through role modeling, accountability and ownership of decisions. Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!