*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

<div> Area Customer Service Coordinator Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance. POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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Customer Service Floater

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

<div> Area Customer Service Coordinator Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance. POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Corporate HR Specialist <div> Field Representative I, Fulfillment POSITION PROFILE Provides operations functions in a fulfillment center for one or more of the following areas: operates high volume printing equipment (segment 5) to produce large volume print jobs on a previously calibrated machine, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Job Duties and Responsibilities �&bull; Runs high volume printing equipment, which may include high production in a mechanically sophisticated print environment and performs binding and finishing work. �&bull; Has the ability to setup and run all applications on all equipment. �&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. �&bull; Performs all repair service on customer copier equipment. �&bull; Maintains records for management reports and inventories of supplies needed. �&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. �&bull; Calculates charges for jobs performed and maintains some billing logs. �&bull; Responds to and coordinates all service calls required by customer. �&bull; May perform filing duties in conjunction with specific customer requests. �&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. �&bull; Maintains daily meter and service logs. �&bull; May travel between customer's buildings. �&bull; Answers customer questions regarding status or feasibility of job requests. �&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. �&bull; Performs duties related to the shipping and receiving of materials. �&bull; May perform meeting room and conference room set ups. �&bull; May perform building occupant moves within assigned facilities. �&bull; May perform re-lamping and light maintenance duties as assigned. �&bull; May perform occasional cleaning duties as needed. �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. �&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. �&bull; Performs filing duties, which may include �purging' and archiving old documents. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and2-3 years of related work experience. �&bull; Some related copy job experience, preferably in a high production, mechanically sophisticated print environment, is preferred. �&bull; Requires valid driver's license and minimum levels of auto insurance coverage per policy. �&bull; Requires ability to learn complex production and/or communication systems, such as client-specific mainframe applications. KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Fulfillment Specialist

<div> Mail Services POSITION PROFILE Provides operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, scanning equipment, operate low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and first call response for customer site equipment. May also perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Operate MS Office and Email systems</li> <li>Perform basic scanning responsibilities</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Performs furniture/conference room set up</li> <li>Performs Fulfillment functions</li> <li>Calculates charges for jobs performed and maintains logs.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>May travel between customer's buildings.</li> <li>Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping and/or receiving of materials in a mailroom type environment</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include purging' and archiving old documents.</li> <li>Understanding of Ricoh Services Portfolio & Technology</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Required:<ul> <li>Requires high school diploma, GED, or equivalent work experience.</li> <li>Some related copy job experience is preferred.</li> <li>May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.</li> <li>Demonstrated competency in basic computer skills including proficiency in MS Office Suite.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Technical aptitude with printers, copy and postage machines and other office equipment</li> <li>Good customer service skills</li> <li>Good organization skills</li> <li>Able to communicate effectively with internal and external customers</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Mail Services Specialist

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Area Customer Service Coordinator

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume sorting, mailing, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/packages, as well as applies necessary postage, and scanning. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Performs duties of scanning and /or imaging documents</li> <li>Distributes packages and mail to company personnel and/or designated drop-off points as required.</li> <li>Maintains logs and may generate reports.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Maintains daily van and buggy service logs.</li> <li>May travel between customer's buildings using company vehicle(s).</li> <li>Performs duties related to the shipping of materials.</li> <li>Performs duties related to the receiving of materials.</li> <li>May occasionally perform shipping, receiving and dock work in a mailroom type environment</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include purging and archiving old documents.</li> <li>Understanding of Ricoh Services Portfolio & Technology</li> <li>Ensures data for Ricoh MOR, SPG and job logs are captured</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires high school diploma or GED and1-2 years of related work experience.</li> <li>May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.</li> <li>Demonstrate competency in basic computer skills including proficiency in MS Office Suite</li> </ul> KNOWLEDGE, Skills And Abilities<ul> <li>Requires knowledge and understanding of shipping/receiving procedures.</li> <li>Basic electronics knowledge is preferred.</li> <li>Possesses ability to work independently and flexibly to complete projects.</li> <li>Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.</li> <li>Possesses ability to comprehend instructions concerning mail delivery.</li> <li>Possesses troubleshooting and problem solving skills.</li> <li>Possesses excellent customer relations skills and excellent verbal communication skills.</li> </ul>Working Conditions, MENTAL AND PHYSICAL DEMANDS<ul> <li>Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.</li> <li>Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.</li> <li>Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 40 lbs., in order to move for repairs. Walking between buildings may be necessary.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Shipping and Receiving Associate

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities �&bull; Runs high volume/production copy machines and performs binding and finishing work. �&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. �&bull; Perform basic equipment troubleshooting and escalate calls to technicians �&bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) �&bull; Performs duties of scanning and /or imaging documents �&bull; May perform Reception services on temporary/occasional basis �&bull; Maintains records for management reports and inventories of supplies needed. �&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. �&bull; Calculates charges for jobs performed and maintains logs and may generate reports. �&bull; Responds to and coordinates all service calls required by customer. �&bull; May perform filing duties in conjunction with specific customer requests. �&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. �&bull; Maintains daily meter and service logs. �&bull; May travel between customer's buildings. �&bull; Answers customer questions regarding status or feasibility of job requests. �&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. �&bull; Performs duties related to the shipping of materials. �&bull; Performs duties related to the receiving of materials. �&bull; May perform meeting room and conference room set ups. �&bull; May perform building occupant moves within assigned facilities. �&bull; May perform light maintenance, and cleaning duties as assigned. �&bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. �&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. �&bull; Performs filing duties, which may include �purging' and archiving old documents. �&bull; Understanding of Ricoh Services Portfolio & Technology �&bull; Ensures data for Ricoh MOR, SPG and job logs are captured �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and1-2 years of related work experience. �&bull; Some related copy job experience is preferred. �&bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. �&bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Office Services Specialist

<div> Field Representative II, Concierge Hospitality POSITION PROFILE This position will work closely with office administration to ensure we represent the customer's culture to the external world. This position includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail. This position reports directly to Site Manager or Assist Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES �&bull; Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary �&bull; Serve as company concierge in regards to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc. �&bull; Coordinate catering for meetings with support staff and caterers �&bull; Maintain and update company phone & speed dial lists �&bull; Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times �&bull; Assist with audio visual equipment for meetings �&bull; Back up clerical support for Executive Assistants �&bull; Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities �&bull; Assist in daily management of facilities �&bull; Perform other duties as assigned �&bull; Creation of proposals in customer systems and well as print production environment �&bull; Support Executive Level client facing staff �&bull; Vendor procurement and coordination for special projects �&bull; Represent the culture of both Ricoh and the customer as required QUALIFICATIONS (Education, Experience and Certifications) Typically Requires: �&bull; Requires high school diploma or equivalent �&bull; Requires 1-3 years of experience in the field or in a related area. �&bull; Experience working in Headquarters environment preferred KNOWLEDGE, SKILLS AND ABILITIES �&bull; Outstanding organization and coordination skills �&bull; Demonstrated customer service skills �&bull; Good PC inclusive of Microsoft suite skills �&bull; Good problem-solving skills �&bull; Ability to use audio visual equipment �&bull; Minimum supervision/oversight required WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �&bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level �&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information �&bull; Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Field Representative II, Concierge Hospitality

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities<ul><li>Runs high volume/production copy machines and performs binding and finishing work.</li><li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li><li>Perform basic equipment troubleshooting and escalate calls to technicians</li><li>Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)</li><li>Performs duties of scanning and /or imaging documents</li><li>May perform Reception services on temporary/occasional basis</li><li>Maintains records for management reports and inventories of supplies needed.</li><li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li><li>Calculates charges for jobs performed and maintains logs and may generate reports.</li><li>Responds to and coordinates all service calls required by customer.</li><li>May perform filing duties in conjunction with specific customer requests.</li><li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li><li>Maintains daily meter and service logs.</li><li>May travel between customer's buildings.</li><li>Answers customer questions regarding status or feasibility of job requests.</li><li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li><li>Performs duties related to the shipping of materials.</li><li>Performs duties related to the receiving of materials.</li><li>May perform meeting room and conference room set ups.</li><li>May perform building occupant moves within assigned facilities.</li><li>May perform light maintenance, and cleaning duties as assigned.</li><li>May occasionally perform shipping, receiving and dock work in a mailroom type environment</li><li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li><li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li><li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li><li>Performs filing duties, which may include purging' and archiving old documents.</li><li>Understanding of Ricoh Services Portfolio & Technology</li><li>Ensures data for Ricoh MOR, SPG and job logs are captured</li><li>Performs other duties as assigned.</li></ul>Qualifications (Education, Experience and Certifications)<ul><li>Requires high school diploma or GED and 1-2 years of related work experience.</li><li>Some related copy job experience is preferred.</li><li>May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.</li><li>Demonstrate competency in basic computer skills including proficiency in MS Office Suite</li></ul> KNOWLEDGE, Skills And Abilities<ul><li>Working knowledge of copier and other related equipment and repair is preferred.</li><li>Requires knowledge and understanding of shipping/receiving procedures.</li><li>Basis electronics knowledge is preferred.</li><li>Possesses ability to work independently and flexibly to complete projects.</li><li>Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.</li><li>Possesses ability to comprehend instructions concerning mail delivery.</li><li>Possesses troubleshooting and problem solving skills.</li><li>Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.</li><li>Possesses excellent customer relations skills and excellent verbal communication skills.</li></ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul><li>Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.</li><li>Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.</li><li>Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.</li><li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li><li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Mail Associate

<div> Legal On-Site Services Specialist POSITION PROFILE Provides operations functions in one or all of the following areas within a Legal office/environment: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Runs high volume copy machines and performs binding and finishing work.</li> <li>Handle highly sensitive and confidential documents that may be time sensitive</li> <li>Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment</li> <li>Operate high volume scanners.</li> <li>Operate image handling software</li> <li>Operate MS Office and Email systems</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Calculates charges for jobs performed and maintains some billing logs.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>May travel between customer's buildings.</li> <li>Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping and/or receiving of materials.</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include purging' and archiving old documents.</li> <li>Performs duties of scanning, file conversion and file naming</li> <li>Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD</li> <li>Manage TOC (Table of Contents)first page of electronic file</li> <li>Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search</li> <li>Perform file formatting for printing/Excel files</li> <li>Assist with coordinating projects that will be completed off site (BIS or Smart Source)</li> <li>Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners</li> <li>Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Required:<ul> <li>Requires high school diploma, GED, or equivalent work experience.</li> <li>Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements</li> <li>Some related copy job experience is preferred.</li> <li>Minimum of 1 year of experience in the Legal Industry is strongly desired</li> <li>Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills</li> <li>May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.</li> <li>Demonstrated competency in basic computer skills including proficiency in MS Office Suite.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Technical aptitude with printers, copy and postage machines and other office equipment</li> <li>Good customer service skills</li> <li>Good organization skills</li> <li>Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow</li> <li>Requires knowledge and understanding of shipping/receiving procedures.</li> <li>Basis electronics knowledge is preferred.</li> <li>Possesses ability to work independently and flexibly to complete projects.</li> <li>Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.</li> <li>Possesses ability to comprehend instructions concerning mail delivery.</li> <li> Possesses troubleshooting and problem solving skills.</li> <li>Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.</li> <li>Possesses excellent customer relations skills and excellent verbal communication skills</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of</li> <li>temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Legal Office Support

Corporate HR Specialist <div> Legal Senior Onsite Service Specialist POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager. Job Duties and Responsibilities LEGAL ENVIRONMENT JOB RESPONSIBILITIES �&bull; Possess the legal background to understand client matter work flow, such as: �&bull; Charge back to firm and/or clients for work, supplies, hours, etc. �&bull; Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.). �&bull; Familiar with legal records management processes. �&bull; Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system. �&bull; Assists with scheduling needed equipment, labor, and supplies for offsite trial(s). OTHER DUTIES AND RESPONSIBILITIES �&bull; Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners. �&bull; Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism. �&bull; Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer. �&bull; Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler. �&bull; Handles time sensitive documents that are confidential in nature. �&bull; Works to provide quality and accurate reproduction, scanning, or project work. �&bull; Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task. �&bull; Provide imbedded support to specific floors or integrated practice groups. �&bull; Assist with coordinating projects that will be completed off site. �&bull; Maintains logs for billing and assists in calculating charges for work or jobs performed. �&bull; Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies. �&bull; Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions. �&bull; Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location. �&bull; Deliveries and pickups may require travel between offices or another office location. �&bull; Performs duties related to the shipping and receiving of materials and packages. �&bull; Performs filing duties in conjunction with specific customer requests, which may include �purging' and archiving old documents. �&bull; Performs duties of scanning, file conversion, file naming, and encryption. �&bull; Performs FTP (File Transfer Protocol) between computers and files for printing. �&bull; Manage TOC (Table of Contents) �&bull; first page of electronic file. �&bull; Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search. �&bull; Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro. �&bull; Performs daily quality checks on convenience copiers to ensure proper functionality. �&bull; Responds to errors or troubled copy machines. Also works to clear paper jams. �&bull; Maintains daily meter and service logs. �&bull; Stocks and organizes convenience copier areas. �&bull; Straightens, organizes, and manages firm conference and meeting rooms. �&bull; Assists facilities with box moves, office moves, and occupant moves. �&bull; Assists facilities with light maintenance duties. �&bull; May perform occasional cleaning duties. �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and 1-2 years of related work experience. �&bull; Minimum of 2 years' experience in legal industry is preferred. �&bull; Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills. �&bull; May require a violation free, valid driver's license and minimum levels of auto insurance coverage per RICOH Policy. KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Legal Senior Onsite Service Specialist

<div> Field Representative II, MS Onsite Technical Support POSITION PROFILE May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. Job Duties and Responsibilities �&bull; Follows Ricoh Service Excellence performance requirements. �&bull; Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services. �&bull; Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. �&bull; Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work. �&bull; Achieves Time Productive statistics by meeting standards established by the facility. �&bull; Maintains all required reporting tools. �&bull; Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals. �&bull; Demonstrates the ability to transfer files electronically by sending files from the network to color equipment. �&bull; Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location. �&bull; Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment. �&bull; Troubleshoots all hardware and software issues with equipment. �&bull; Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure. �&bull; Presents professional appearance to clients by dressing in a professional attire according to company standards. �&bull; Presents a clean and organized working area. �&bull; Maintains and orders inventories of equipment parts in accordance with company guidelines and processes. �&bull; Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime. �&bull; Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies. �&bull; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. �&bull; Demonstrates required digital competencies associated with assigned products and level assignments. �&bull; Performs troubleshooting and repairs or replaces equipment components as necessary. �&bull; Completes technical training on new equipment as assigned. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically Required: �&bull; Requires high school diploma or equivalent. �&bull; Requires minimum of 3 years of related experience; 5 years is preferred. KNOWLEDGE, Skills And Abilities �&bull; Excellent customer service skills �&bull; Good organizational skills and ability to prioritize �&bull; Ability to use, calibrate and troubleshoot office and complex technical equipment, Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level �&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information �&bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Document Imagining Specialist

Mailroom Services

Corporate HR Specialist <div> Field Representative II, Field Services Support POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. Job Duties and Responsibilities �&bull; Achieves expected productivity levels associated with assigned workload and level of experience. �&bull; Manages territory, inventory, and customer relationships. �&bull; Demonstrates excellent technical and customer relation skills. �&bull; Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. Demonstrates technical expertise �&bull; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment. �&bull; Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. �&bull; Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. �&bull; Demonstrates required digital competencies associated with assigned products and level assignment. �&bull; Completes technical training on new equipment as assigned. Manages territory �&bull; Effectively executes all required territory management and call handling procedures. �&bull; Works closely with sales partners to maximize equipment leads and upgrade opportunities. �&bull; Maintains and manages own parts inventory with a high degree of accuracy. �&bull; Adheres to territory back-up plans. �&bull; Completes all required administrative tasks in an accurate and timely manner. �&bull; Complies with all company policies. Customer Service �&bull; Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. �&bull; Provides technical assistance to less experienced technicians. �&bull; Exhibits professional appearance and demeanor at all times. �&bull; Maintains productive, professional relationships with all company personnel. �&bull; Is a positive and contributing team member. �&bull; Responsible for maintaining a "car stock" inventory. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically: �&bull; Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience. �&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business. KNOWLEDGE, Skills And Abilities Typically: �&bull; Requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics and varying levels of digital competency. �&bull; Possesses a methodical approach to resolving problems. �&bull; Possesses strong interpersonal and verbal communications skills. �&bull; Possesses excellent customer service skills including ability to follow up to ensure closure of issues. �&bull; Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications. �&bull; The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the particular problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed. �&bull; Possesses working knowledge of and application of PC's and associated software applications. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. �&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions. �&bull; Working conditions regularly expose individuals to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners. �&bull; Shift work, overtime, stand-by and/or on-call may be required. �&bull; Requires daily internal contact with the service call center via telephone and wireless to receive and provide instructions concerning service requests. �&bull; Routinely requires direct contact with parts department to receive parts ordered. Also, routinely requires direct contact with the Field Technology Service Manager to review work, receive direction and discuss customers' concerns and problems. �&bull; Requires daily external contact with customers (typically office / IT managers and machine operators) for the purpose of investigating and resolving equipment problems. �&bull; The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent. �&bull; Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers. �&bull; Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. �&bull; Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. �&bull; In the case of technicians assigned a walking territory, extensive foot travel is necessary. �&bull; A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. <div> Additional Pay Details: <div> Compensation range is $22.00-$23.00 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Field Representative II, Field Services Support

<div> Field Specialist I, Advanced CIP POSITION PROFILE This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical �&bull; Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services. �&bull; Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues. �&bull; Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations. �&bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. �&bull; Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. Customer Services �&bull; Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels. �&bull; Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule. �&bull; Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. Manage Workload �&bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements. �&bull; Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Administrative �&bull; Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. �&bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application. �&bull; Performs administrative duties as assigned including maintaining required logs, processes and reports. �&bull; Completes all required administrative tasks in an accurate and timely manner. �&bull; Accounts for all time and activity by recording information through the proper tracking system. �&bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results �&bull; Achieves expected productivity levels associated with assigned workload and level of experience. �&bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. �&bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) �&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. �&bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. �&bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. �&bull; Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 KNOWLEDGE, SKILLS AND ABILITIES �&bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others. �&bull; Effectively handles information of a highly confidential nature. �&bull; Possesses advanced multi-tasking and prioritizing skills. �&bull; Identifies problems, opportunities and develops solutions. �&bull; Possesses required organizational, interpersonal, and verbal communication skills. �&bull; Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. �&bull; Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. �&bull; Occasional overnight travel may be required. �&bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. �&bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). �&bull; Shift work, overtime, stand-by and/or on-call may be required. �&bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Field Specialist I, Advanced CIP

Multi Site Customer Service Coordinator

<div> Site Manager POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership Job Duties and Responsibilities<ul> <li>Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports</li> <li>Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.</li> <li>Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.</li> <li>Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.</li> <li>Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.</li> <li>Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.</li> <li>Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service</li> <li>Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and</li> <li>Deadline standards and compliance, utilizing tools and best practices.</li> <li>Ensures that location is properly staffed by matching employee skills and equipment with production demands.</li> <li>Motivates employees and recognizes their accomplishments in a timely manner leveraging the</li> <li>Ricoh Recognizes programs.</li> <li>Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.</li> <li>Identify training and performance planning targets through the development of assigned staff</li> <li>through Individual Development Plan Management</li> <li>Responsible for evaluating team member performance and providing career development and training opportunities.</li> <li>Maintains formal contact with the customer on a daily basis</li> <li>Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM or NOM.</li> <li>Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met</li> <li>Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.</li> <li>Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is: $18.94-$31.25 QUALIFICATIONS (Education, Experience, and Certifications Typically Requires:<ul> <li>High school or GED is required.</li> <li>3-5 years of work experience in a related field (B2B and/or technical).</li> <li>Previous 2 years of managerial work experience strongly preferred.</li> <li>Previous 3-5 years Customer facing work experience required.</li> <li>Demonstrated high level knowledge and understanding of technology.</li> <li>Off 360 proficient user</li> <li>KNOWLEDGE, Skills And Abilities</li> <li>Strategical thought processor of issues</li> <li>Ability to present to a medium sized group</li> <li>Complex Problem-Solving Skills</li> <li>Professional Customer Service skills</li> <li>Professional Technical aptitude</li> <li>Professional Written and Verbal Communication skills</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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