Inclusive language is about more than not offending people. It&rsquo;s about taking an active role in making people feel welcome and included in the workplace.
Transitioning to a more inclusive way of speaking may feel daunting, but with a few changes you can make an impact. 
<h2 style="text-align: center;">What Is Inclusive Language?</h2>
<a href="https://blog.hubspot.com/marketing/inclusive-language#:~:text=Inclusive%20language%20is%20the%20words,%2C%20socioeconomic%20status%2C%20and%20ability." rel="follow noopener" target="_blank">Inclusive language</a> is using words that aim to include people in a statement, rather than exclude them. It is used to avoid bias and discrimination against people based on their sex, gender, race, ability, etc.
For example, if you&rsquo;re writing a job posting that reads, &ldquo;The best candidate for this role is a proficient Microsoft Word user and he or she should feel comfortable training others,&rdquo; that is an example of non-inclusive language. &ldquo;He or she&rdquo; doesn&rsquo;t capture the full breadth of human pronouns.&nbsp;
In order to write inclusively, you would update the sentence to &ldquo;The best candidate for this role is a proficient Microsoft Word user and they should feel comfortable training others.&rdquo;
Creating a culture of inclusive language also often moves beyond protected identities, like gender and race. It can mean avoiding things like jargon or slang that may not be known by everyone on the team to avoid making anyone feel excluded. 
<h2 style="text-align: center;">How To Embrace Inclusive Language in the Workplace</h2>
<h3> Understand the Difference Between Intent and Impact</h3>
When it comes to inclusive language, it&rsquo;s important to understand that intent and impact are two different things.&nbsp;
While it may not have been your intent to hurt someone by saying that you&rsquo;re &ldquo;<a href="https://www.rethink.org/news-and-stories/blogs/2021/10/ocd-is-not-an-adjective-or-a-quirk-so-let-s-all-stop-using-it-as-one/" rel="follow noopener" target="_blank">just so OCD</a>&rdquo; about the order of company files, the impact is that the person on your team who recently got diagnosed with OCD is feeling uncomfortable.
When we&rsquo;re learning a new skill it can feel uncomfortable when you get told that something you said hurt someone. Understanding that many language mistakes come from an unintended impact, not from malicious intent, can help you understand and correct those mistakes with the right attitude.
<h3> Create a Company Acronym and Inclusive Language Guide</h3>
Have you ever considered the acronyms that you use everyday as an exclusive language?&nbsp;
Using acronyms like CTA, YTD, EOD, or jargon and terms like &ldquo;boil the ocean,&rdquo; &ldquo;over the wall,&rdquo; or &ldquo;low-hanging fruit&rdquo; can feel like a whole different language to someone who isn&rsquo;t familiar with them.
As part of your onboarding process, consider putting together <a href="https://hbr.org/2022/03/how-to-make-your-organizations-language-more-inclusive" rel="follow noopener" target="_blank">a guide to the acronyms and jargon most commonly used at your organization</a>. It&rsquo;s an easy way to make your language more inclusive and ensure that no one walks away from a meeting more confused.
For some companies, having a list of non-inclusive terms and their more inclusive alternatives can help make inclusive language even easier to embrace. <a href="https://www.linkedin.com/feed/update/urn:li:activity:7051604968671203328/" rel="follow noopener" target="_blank">Here are a few common ones</a>, and <a href="https://www.linkedin.com/company/careercircle/" rel="follow noopener" target="_blank">follow us on LinkedIn</a> as we share more diversity tips!
<h3> Remove Gendered Terminology From Job Postings</h3>
Most companies have shifted to using the gender-neutral &ldquo;they&rdquo; pronoun in their job postings which is an incredible first step. If your team hasn&rsquo;t yet, now is the time. It&rsquo;s one of the simplest changes to make and it has a huge impact on the people applying.
To take it a step further <a href="https://www.allegisglobalsolutions.com/en/workforce-insights/podcasts/unconscious-bias-in-hiring" rel="follow">consider how the terms you use may have a gendered bias</a>.
While individual words in English may not have a gender,&nbsp;<a href="https://www.careercircle.com/blog/post/how-to-recruit-a-diverse-workforce-in-2023" rel="follow noopener" target="_blank">they can have a gendered tone to them</a>. Consider how terms like ruthless and aggressive feel versus collaborative or dependable and how using each could affect who applies to your roles.
<h3> Acknowledge the Need for Nuance</h3>
Inclusivity relies on a balance of equality and equity. As an organization, you need to be able to give people what they need to feel welcomed and successful, while still creating an equal expectation amongst your company.
Take people-first language for example.
While <a href="https://www.nih.gov/about-nih/what-we-do/science-health-public-trust/perspectives/writing-respectfully-person-first-identity-first-language" rel="follow noopener" target="_blank">people-first language (terms like &ldquo;person with autism&rdquo;) was written into law in the Americans with Disabilities Act</a>, in recent years, some in the disability community have voiced their preference for <a href="https://autisticadvocacy.org/about-asan/identity-first-language/" rel="follow noopener" target="_blank">identity-first language</a> (terms like &ldquo;autistic person&rdquo;).
When you are creating your inclusive language guide, open the conversation publicly to allow everyone&rsquo;s voice (especially those within the communities you&rsquo;re referencing) to be heard before making a final call. But remember that you will likely have some employees who use different terms to refer to themselves and there isn&rsquo;t anything wrong with that.&nbsp;
<h3> Be Ready To Make Mistakes and Know How To Correct Them</h3>
Adopting inclusive language is all about learning together and holding each other accountable. You&rsquo;re going to make mistakes and that&rsquo;s okay, what matters is how you face them.

When you&rsquo;ve said something that has caused offense:
<ul>
<li>Recognize and own up to your mistake and apologize. Don&rsquo;t spend too long diving into your apology as that can turn the attention towards making people feel obligated to say, &ldquo;It&rsquo;s okay&rdquo; when, in reality, it&rsquo;s not.</li>
<li>Thank the person who raised their concerns to you for taking the time to educate you. Shifting directly from the apology to gratitude for the education helps to get the conversation on track.</li>
<li>Make a plan to do better in the future. You can do this part internally, but consider where your mistake came from and what words you can use instead in the future.&nbsp;</li>
</ul>
Here&rsquo;s an example to use as a template: &ldquo;I&rsquo;m sorry. I didn&rsquo;t realize that term was offensive, so thank you for taking the time to correct and educate me. I&rsquo;ll do better in the future.&rdquo;

When you hear something non-inclusive:
<ul>
<li>Be careful with calling someone out in front of a room of people. This can feel overwhelming at first, so consider talking to the person privately. As the culture of your company changes, there&rsquo;s nothing wrong with taking the appropriate action to correct in public.</li>
<li>Assume good intent. Chances are the person didn&rsquo;t make the mistake on purpose, so approaching the correction as a judgment could put people on the defensive and no one grows when they&rsquo;re focused on defending themselves.</li>
<li>Call them in rather than calling them out. Consider sharing some resources with them to learn more.</li>
<li>If they continue to use exclusive language, it&rsquo;s likely they aren&rsquo;t the only one making these mistakes so it could be a good opportunity for the organization to learn together. You can always talk with your manager about getting some more training on the calendar.</li>
</ul>
Here&rsquo;s an example to use as a template: &ldquo;I&rsquo;m sure it wasn&rsquo;t your intent, but &lsquo;crazy&rsquo; is often used as an insult and we should aim to use words like that less. I like to use &lsquo;wild&rsquo;&rsquo; instead, but I&rsquo;m always looking for more alternatives if you find any others!&rdquo; 
It&rsquo;s important to remember that using inclusive language in the workplace isn&rsquo;t about reaching a finish line. It&rsquo;s a journey where people learn and grow together, so take your time to make these cultural changes.&nbsp;
Approach these changes with flexibility and compassion as you continue to learn and it won&rsquo;t be long before your team feels more included.

Inclusive language is about taking an active role in making people feel welcome and included in the workplace.

How To Embrace Inclusive Language in the Workplace

Inclusive language is about more than not offending people. It’s about taking an active role in making people feel welcome and included in the workplace.

We recently sat down with recruiters from Google, Publicis Media, and our own team to learn more about what jobseekers need to know when creating their resumes.
<a href="https://www.linkedin.com/in/juan-alberto-montoya-63458278/" rel="follow noopener" target="_blank">Juan Alberto Montoya</a> from Google shared with us, &ldquo;You need to look at your resume as a representative of who you are, so treat it as if it&rsquo;s speaking on your behalf.&rdquo;&nbsp;
If your resume is your story, you need to consider, &ldquo;How do I want to tell my story?&rdquo;
We&rsquo;ve pulled the 5 most important resume tips that recruiters want you to know when you&rsquo;re applying for a new role. Get out that resume of yours and let&rsquo;s make sure that it&rsquo;s polished to perfection! 
<h2 style="text-align: center;">The 5 Resume Tips Recruiters Want You To Know </h2>
<h3 style="text-align: left;">Cover The Basics</h3>
The number one thing the recruiters recommended was making sure that all of your contact information was up-to-date.&nbsp;
Make sure you have your first and last name, email address, and phone number. But it&rsquo;s not enough to just have a phone number&hellip;you need to make sure that your voicemail is available for recruiters to leave a message. As <a href="https://www.linkedin.com/in/jacobschulzsa/" rel="follow noopener" target="_blank">Jacob Schultz</a> from Publicis Media shared, &ldquo;Yes, recruiters still do pick up the phone and call candidates!&rdquo;
Beyond your contact information, your resume should always have your work experience and certificates you&rsquo;ve completed, like a&nbsp;<a href="https://www.careercircle.com/blog/post/why-you-should-earn-a-google-career-certificate" rel="follow noopener" target="_blank">Google Career Certificate</a>, and any technical skills you have, including, but not limited to, particular software you know how to use or programming languages.
<h3> Focus on Relevance AND Impact</h3>
When you&rsquo;re building your resume, be critical about what work experience and skills you add to it. Keep it relevant to the role you&rsquo;re applying for. Many people find it worthwhile to have a main resume that lists out all of their work experience, certificates and credentials, skills, etc. and then pull data from that main resume to <a href="https://www.linkedin.com/feed/update/urn:li:activity:7065399789189750784" rel="follow noopener" target="_blank">build a more tailored resume</a> for each role you apply for.
Remember: If you no longer feel confident using a skill, like a second language or a program you haven&rsquo;t used in years, take it off of your resume. You never know when an interviewer will start asking you questions in Spanish when you haven&rsquo;t actually used your Spanish skills in years, which is what happened to CareerCircle Customer Success Manager, <a href="https://www.linkedin.com/in/emilyjleung/" rel="follow noopener" target="_blank">Emily Leung</a>!
Outside of relevance, you need to show the impact that you&rsquo;ve had in your previous role.
<a href="https://www.linkedin.com/in/juan-alberto-montoya-63458278/" rel="follow noopener" target="_blank">Juan</a> shared what&rsquo;s called the XYZ format. It&rsquo;s a way of reframing how you think about what you do on a day-to-day basis and how you can contextualize it in a resume to build a story.
When you&rsquo;re thinking about a task or project you manage, frame it as &ldquo;I accomplished X as measured by Y by doing Z.&rdquo;
For example, &ldquo;I increased productivity by 15% quarter over quarter as measured by completed projects by implementing an Agile project management framework.&rdquo;
Using the XYZ format helps you to showcase what you did, how you did it, and what impact it had to make sure that every bullet point on your resume contributes to your story effectively.
<h3> Simple Is Better</h3>
While those elaborately designed resumes are certainly beautiful, there&rsquo;s no need for colors, fancy fonts, or photos. In fact, some of those designs could make it more difficult for recruiters to find you in their <a href="https://www.jobscan.co/blog/8-things-you-need-to-know-about-applicant-tracking-systems/" rel="follow noopener" target="_blank">Applicant Tracking System</a> because the software isn&rsquo;t able to parse (or extract the data from) it effectively.
Your resume should be:
<ul>
<li>Single column</li>
<li>PDF or doc file, depending on what the application calls for</li>
<li>No more than 2 pages</li>
</ul>
And have:
<ul>
<li>An easy-to read font like Times New Roman/Arial/Calibri/etc.</li>
<li>At least size 11 font</li>
<li>Clear headings for each section</li>
</ul>
If you want to highlight your creativity, instead of building a graphically designed resume, build a portfolio! This is especially helpful for anyone who is in the creative industry, like web designers or content writers.
<h3> Use the Lingo&hellip;Correctly</h3>
<a href="https://www.linkedin.com/in/jacobschulzsa/" rel="follow noopener" target="_blank">Jacob Schultz</a> of Publicis Media shared with us, &ldquo;I switched from being a career coach to a recruiter and my resume was filled with jargon from my career coach days. I often referred to working with students in my resume, but in recruiting, the people we serve aren&rsquo;t students, they&rsquo;re potential candidates. So I had to learn how to translate my resume and change some of those keywords. Once I started using that HR lingo, I started getting interview requests all over the place so sometimes it&rsquo;s just about changing your language.&rdquo;
When you&rsquo;re looking for a role in a particular industry, and especially if you&rsquo;re transitioning into that industry, learn the terminology they use so you can reflect that language on your resume. Then when a recruiter is using keywords to search their ATS, you&rsquo;ll come up as a candidate who knows what they&rsquo;re talking about!
<h3> Highlight Your Professional Development Efforts</h3>
One of the most frequently asked questions we see is, &ldquo;How should I talk about my Google Career Certificate on my resume?&rdquo;
For most people, you&rsquo;ll have a section on your resume for &ldquo;Education&rdquo; or &ldquo;Certificates&rdquo; and your Google Career Certificate would fall under that category. Some people like to put this section at the top of their resume to make sure it stands out at first glance and that can be a great option if you don&rsquo;t have a ton of work experience in your chosen field.
You can also take time to highlight the particular skills you learned. For example, if you have completed the Google Data Analytics Career Certificate, consider adding skills like:
<ul>
<li>SQL</li>
<li>Data Visualization</li>
<li>Predictive modeling</li>
<li>Statistical Analysis</li>
</ul>
You can also format the project you completed during your program into a portfolio on a website or in a PDF deck to help support your skills.
When we talked to one of the Google Employer Consortium members, they told us that they love seeing who has completed a Google Career Certificate because it shows them that these people have dedicated themselves to their professional development and gained the skills needed to be successful&hellip;so don&rsquo;t be afraid to highlight that certificate on your resume!

If you&rsquo;re feeling overwhelmed even getting started, we&rsquo;ve got your back. Our&nbsp;<a href="https://www.careercircle.com/resume-builder" rel="follow noopener" target="_blank">Resume Builder</a> will get you set up with a professional resume in minutes!

Top resume tips from Google, Publicis Media, and experts. Learn how to polish your resume and stand out to recruiters.

The 5 Resume Tips Recruiters Want You to Know

The 5 Resume Tips Recruiters Want You To Know

When <a href="https://www.linkedin.com/in/sebastino-annamaria/">AnnaMaria Sebastino</a>, our Strategic Partnerships Executive for non-profit organizations, was growing up, she dreamed of being a special education teacher. She wanted to make a difference in the world and lives around her.
She may not be in the classroom today, but she is certainly making a difference.
Here&rsquo;s how she got to where she is today. 
<h2 style="text-align: center;">Investing in Education in More Ways Than One&nbsp;</h2>
 While AnnaMaria had a pretty traditional start to her career journey (getting an after-school job at McDonald&rsquo;s), her education journey was less-than-traditional. When she was set to become a junior in high school, she actually started her freshman year of college.
&ldquo;I moved into my first dorm when I was just 15, so I went to college early and that was mainly to get out of my small hometown and high school just wasn&rsquo;t very challenging for me,&rdquo; she shared when asked about her start to college.
Before long, she decided to transfer to the University of Alabama where she began working towards her goal to work in education and become the special education teacher she had dreamed of being since she was a little girl.
She began working at a children&rsquo;s center which had a community autism intervention program for students who were facing roadblocks being placed in traditional classroom settings.
&ldquo;I worked full-time there while I was going to school and then I also worked in their intensive residential treatment program on the weekends. Looking back now, I see how much trauma was in that space. These are 13-year-olds who had been left behind and were known for lashing out. I was only 18, 19-years-old when I worked there. It was a great experience to be there for those kids, but it was rough and I was constantly bringing my work home.&rdquo;
She worked hard to stay on top of her job and her degree, and she believed that she was doing everything right to work a job that aligned with her degree.
Then it came time to do her practicums. 
<h2 style="text-align: center;">Unexpected Roadblocks to Success</h2>
 Even though AnnaMaria&rsquo;s job aligned with her degree and what she wanted to do in her career, her work didn&rsquo;t count because, rather than simply observing, she was being paid to work at the children&rsquo;s center.
&ldquo;At the time, I was at a loss. I was 90 credits into my degree. I was a first-generation college student on student loans. I didn&rsquo;t have the money to just quit my job to be able to do free work. So I turned to my advisor about what to do and they suggested I transfer into Human Environmental Sciences, a Bachelors of Science degree similar to what I was doing that didn&rsquo;t require practicums, but took me away from education.&rdquo;
A tip for you: Roadblocks will always pop up in your career journey and what&rsquo;s important is to remember that you are able to carve a new path. When you stumble, give yourself time to feel what you need to feel and then find a support group to get you back on your feet.
After changing her major, she became a research assistant looking at studies of different nonprofit organizations. Seeing what nonprofits were doing was when she realized that it was time to truly move away from her goals of teaching.
&ldquo;I was just, like, &lsquo;OK, I don&rsquo;t think being in the classroom is right for me. Like, I love it and I&rsquo;m good at it, but <a href="https://www.careercircle.com/blog/post/the-power-of-a-leap-of-faith-a-careercircle-career-journey" rel="follow noopener" target="_blank">just because you&rsquo;re good at something doesn&rsquo;t mean it&rsquo;s what you&rsquo;re supposed to do</a>. So it was time for a pivot and I needed to find a new path.&rdquo;
Her skills from her time in education training were by no means wasted, she took everything she had learned and became a program coordinator for multiple departments at the Massachusetts College of Liberal Arts.
Despite often working over 40 hours a week, AnnaMaria didn&rsquo;t qualify for the benefits she needed because her role was grant funded which led to her working a few hours in one department under one grant, and different hours in a different department under a different grant. She advocated tirelessly for a change, but was met with resistance at every step.
&ldquo;A better position would open that I had the on-the-job experience to do, but I didn&rsquo;t qualify because I didn&rsquo;t have my degree yet, so I was kind of stuck.&rdquo;
It was this position that helps AnnaMaria bring the empathy she brings to every nonprofit organization she partners with. She knows how difficult it is to live in a grant funded world and understands the expectations for those organizations. 
<h2 style="text-align: center;">Making a Pivot That Changed More Than Her Life</h2>
 In 2021, AnnaMaria and her family moved and she began again in finding a new role that could support her. As a mom, she knew she needed a role with flexibility that allowed her to continue to make a difference in the way she always wanted to.&nbsp;
&ldquo;I think just having determination and feeling like I didn&rsquo;t have a choice to fail helped me stay focused. I needed to finish my degree, I needed to get a new job, and I needed to provide for my daughter. It was a lot of nights of no sleep, a lot of crying, and while I often celebrate the work I did, it&rsquo;s still important to acknowledge that it was really rough. I missed a lot of my daughter&rsquo;s childhood because of working and I needed to make a change.&rdquo;
Thanks to her research skills from her research assistant past, AnnaMaria took to Google and began to look for scholarship programs for moms to help her get the training she needed to get a flexible, remote job that would allow her to do her work and be there for her family.
It wasn&rsquo;t long before she found <a href="https://work.themomproject.com/rise" rel="follow noopener" target="_blank">RISE from The Mom Project</a>, an organization that aims to get moms and people of color certified in tech in six months or less at no cost to the student and partners with CareerCircle to help place graduates and learners in new roles while they complete their certificate. She applied and during the enrollment call when she was talking through the different certificate options, she learned about Project Management.
&ldquo;This was the work I had been doing. I had done all of this work before, but had no idea that Project Management was an actual industry. I knew that formalizing my skills was the way to go so I started the Google Project Management Career Certificate. About two months into my program, I began applying for roles on the CareerCircle platform where I could use what I learned in my certificate.&rdquo;
She ended up not just getting a job from the CareerCircle job board&hellip;she got a job with CareerCircle!
&ldquo;I&rsquo;ve loved so many of the jobs that I&rsquo;ve worked at, but working at CareerCircle and partnering with nonprofit organizations, like&nbsp;<a href="https://work.themomproject.com/rise" rel="follow noopener" target="_blank">RISE</a> and <a href="https://transtechsocial.org/" rel="follow noopener" target="_blank">TransTech Social Enterprises</a>, has allowed me to use every single skill I&rsquo;ve learned in my career and bring them to people who need them.&rdquo;
Now, she spends her days reaching out to and working with nonprofits who are helping their members get the upskilling they need to be competitive in today&rsquo;s job market. Her day-to-day consists of things like pitch meetings, working with the cohort members to help them complete their course, and more.
One of the parts of her job that she excels at is connecting with members and guiding them through their upskilling and career journey so we had to ask what advice she shares with everyone she works with. 
<h2 style="text-align: center;">Advice for You</h2>
 &ldquo;I always tell people to find someone that is doing a job that they would like to do or think they would like to do and reach out to them. Create a LinkedIn. Go to networking events in your area. Look at what programs are available in your area to guide you. Get really good at using Google and researching everything you can.&rdquo;
AnnaMaria also highlighted the importance of having a mentor who can help you find yourself and advocate for your skills in your job search.
&ldquo;Find someone who will help you identify your transferable skills and give you the language to speak to them. There were so many times in my career that I stumbled simply because I didn&rsquo;t know how to explain how prepared I was to take on a role.&rdquo;
&ldquo;Most importantly,&rdquo; she shared, &ldquo;remember that if you&rsquo;re not happy with what you&rsquo;re doing and you want to make a career change, if you put determination behind it and you say, &lsquo;OK, this isn&rsquo;t going to be my story. I&rsquo;m not going to stay stuck,&rsquo; you&rsquo;ll be unstoppable. Believe in yourself and affirm your skills because you are valuable and capable and you always have been.&rdquo;
A tip for you: It may feel silly at first, but don&rsquo;t underestimate the power of affirmations when you&rsquo;re feeling overwhelmed. Remind yourself that you are capable of all of the successes you are looking for. <a href="https://www.indeed.com/career-advice/career-development/positive-affirmations" rel="follow noopener" target="_blank">Here are some great ones to start with</a>.
AnnaMaria&rsquo;s career journey is the perfect example that relentless effort truly can lead you to a role that will give you everything you&rsquo;ve been hoping for and we hope that it has inspired you to tackle your next step with energy and care.&nbsp; 
If you&rsquo;re ready to take the next step on your career journey, <a href="https://www.careercircle.com/candidates" rel="follow noopener" target="_blank">join the CareerCircle community here</a>.
For more career journey stories from the CareerCircle team, check out our posts with <a href="https://www.careercircle.com/blog/post/careercircle-career-journey-cecily-guggisberg" rel="follow noopener" target="_blank">Cecily Guggisberg</a> and <a href="https://www.careercircle.com/blog/post/the-power-of-a-leap-of-faith-a-careercircle-career-journey" rel="follow noopener" target="_blank">Daniel Pugh</a>.

AnnaMaria’s story is the perfect example that relentless effort can lead you to a role that will give you everything you’ve been hoping for.

Writing Your Own Story: A CareerCircle Career Journey

AnnaMaria’s career journey is the perfect example that relentless effort truly can lead you to a role that will give you everything you’ve been hoping for.

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Staff Writer

142 Articles

How To Embrace Inclusive Language in the Workplace

The 5 Resume Tips Recruiters Want You To Know

Writing Your Own Story: A CareerCircle Career Journey