<h2><strong>Job Description</strong></h2><p>We are seeking a dedicated Cost Accountant who will be responsible for various accounting tasks, including reconciliation, journal entries, inventory management, and cost analysis. This position offers an excellent opportunity to train directly with an experienced professional in plant accounting, making it a great fit for someone looking to advance their career in cost accounting.</p><p><br></p><h2>Responsibilities</h2><ul><li>Perform account reconciliations to ensure accuracy and completeness.</li><li>Record journal entries in accordance with accounting principles.</li><li>Manage inventory and conduct cost analysis to support financial decision-making.</li></ul><h2>Essential Skills</h2><ul><li>Proficiency in reconciliation and journal entry processes.</li><li>Strong understanding of inventory management and cost analysis.</li><li>Bachelor&#39;s degree in Accounting or Finance.</li><li>At least 2 years of experience reconciling accounts.</li><li>At least 2 years of experience recording journal entries.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Bachelor&#39;s degree in Accounting or Finance.</li><li>Ability to work effectively in a team and independently.</li><li>Strong analytical and problem-solving skills.</li></ul><h2>Work Environment</h2><p>This position is onsite, allowing you to work closely with experienced professionals in a supportive and collaborative environment.</p>

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Cost Accountant

<h1><strong>Cost Accountant | Clearwater, FL</strong></h1><p><br></p><h2>Job Description</h2><p>Responsible for supporting company goals and objectives through the maintenance and improvement of the cost accounting system, general accounting functions, providing data to support business decisions, and other special projects.</p><p><br></p><h2>Responsibilities</h2><ul><li>Plan, collect, and analyze data to determine costs of business activity.</li><li>Perform daily/weekly review of job costs and cost journals in the General Ledger (GL) and continually monitor and correct job costs through variance analysis.</li><li>Maintain fixed assets in the ERP system, Construction in Progress, and account for new additions or disposition of assets and reporting.</li><li>Support the annual budgeting and planning process and participate in periodic audits as scheduled.</li></ul><h2>Essential Skills</h2><ul><li>Cost accounting</li><li>General ledger</li><li>Variance analysis</li><li>Budgeting</li><li>Fixed assets accounting</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Bachelor&#39;s degree in Accounting</li><li>Five+ years in Accounting</li><li>Strong knowledge of ERP software skills, Great Plains/Microsoft Dynamics and Exact preferred</li><li>Working knowledge of Microsoft Office Suite</li></ul><h2>Work Environment</h2><p>Fully on-site. The team includes VP, Assistant Accountant, General Accountant, and this Cost Accountant role. The environment is at the company headquarters.</p>

<h1 style="font-weight: 700;">Job Title: Cost Accountant</h1><br><h2>Job Description</h2><p>We are looking for a dedicated and detail-oriented Cost Accountant to join our team. This role involves performing periodic physical to perpetual inventory reconciliations, preparing analysis of cost variances, and collaborating with various departments to improve profitability. The ideal candidate will have significant experience in cost accounting within a manufacturing environment and be proficient in advanced Excel and ERP systems.</p><br><h2>Responsibilities</h2><ul><li>Perform periodic physical to perpetual inventory reconciliations and research variances and discrepancies as needed.</li><li>Work closely with Inventory Control to resolve costing and inventory variances.</li><li>Collaborate with the Operations team to help identify improvements that will increase profitability.</li><li>Prepare and provide analysis of cost variance for material; estimate vs. actual.</li><li>Prepare analysis of fixed spending by department, comparing actual costs vs. budget, and identify and explain variances; advise team on improving efficiency.</li><li>Implement and apply cost accounting policies and procedures.</li><li>Analyze and explain manufacturing cost activity and gross margin by division.</li><li>Develop new labor and overhead rates annually and update AX 2012 ERP system; reconcile monthly between ERP &amp; actual to absorption balance.</li><li>Assist in preparation of monthly financial forecasts and annual operating budget utilizing AX 2012 historical data.</li><li>Prepare monthly inventory and COGS schedules and post necessary journals.</li><li>Prepare profitability reports monthly by product and customer for reporting to management.</li><li>Prepare reports on inventory and costs for the Management Review Meetings (MRM).</li><li>Ensure compliance with accounting policies and procedures.</li><li>Assist in the preparation of all inventory and cost information necessary for audits, both internal and external.</li><li>Serve as a point of escalation for all inventory and cost issues before escalating further.</li><li>Assist and prepare any special financial projects as requested.</li><li>Review accounts payable postings for inventory and manufacturing expenses for correctness and prepare any reclassifications as necessary.</li><li>Perform other related duties as assigned by management.</li><li>Provide backup to other accounting functions.</li></ul><h2>Essential Skills</h2><ul><li>Strong understanding of income statements, debits, credits, financial statement analysis, and reporting.</li><li>Experience in cost of goods analysis, cost accounting, and inventory management.</li><li>Proficient in Excel, including advanced functions.</li><li>Experience with bill of materials, labor costing, and general ledger reconciliation.</li><li>Strong skills in variance analysis, forecasting, and balance sheet management.</li><li>Experience with fixed asset and inventory accounting.</li><li>Degree in accounting or finance.</li><li>7+ years of experience in a costing role.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Experience with a similar size ERP system.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li></ul><h2>Work Environment</h2><p>You will report to the controller and be part of a team of 6. You will be the only cost accountant for 3 divisions. The role involves heavy Excel work and uses the AX 2012 ERP system.</p><br>

<p>We are seeking a dedicated Cost Accountant who will be responsible for various accounting tasks, including reconciliation, journal entries, inventory management, and cost analysis. This position offers an excellent opportunity to train directly with an experienced professional in plant accounting, making it a great fit for someone looking to advance their career in cost accounting.</p><p><br></p><h2>Responsibilities</h2><ul><li>Perform account reconciliations to ensure accuracy and completeness.</li><li>Record journal entries in accordance with accounting principles.</li><li>Manage inventory and conduct cost analysis to support financial decision-making.</li></ul><h2>Essential Skills</h2><ul><li>Proficiency in reconciliation and journal entry processes.</li><li>Strong understanding of inventory management and cost analysis.</li><li>Bachelor&#39;s degree in Accounting or Finance.</li><li>At least 2 years of experience reconciling accounts.</li><li>At least 2 years of experience recording journal entries.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Bachelor&#39;s degree in Accounting or Finance.</li><li>Ability to work effectively in a team and independently.</li><li>Strong analytical and problem-solving skills.</li></ul><h2>Work Environment</h2><p>This position is onsite, allowing you to work closely with experienced professionals in a supportive and collaborative environment.</p>

<h1 style="font-weight: 700;">Job Title: Accountant</h1><br><h2>Job Description</h2><p>This position primarily supports operations and is heavily involved in month-end close processes. The accountant will be responsible for analyzing monthly financial results and assisting managers in understanding and interpreting these results.</p><br><h2>Responsibilities</h2><ul><li>Analyze monthly financial results and assist managers in interpreting them.</li><li>Support Service Centers, Equipment Build, and Sealant operations management teams with financial tools, job cost information, profitability analysis, and hours worked supporting jobs/capital projects.</li><li>Develop and monitor cost management and reduction strategies with the operations management team.</li><li>Perform inventory control, including obsolescence monitoring, reporting, and inventory turn analysis.</li><li>Travel to different sites as needed, mostly day trips.</li><li>Conduct data mining using Power BI, extracting and transforming data as needed.</li></ul><h2>Essential Skills</h2><ul><li>Strong accounting skills</li><li>Experience with month-end close processes</li><li>Proficiency in cost analysis and bill of materials</li><li>Ability to perform journal entries and variance analysis</li><li>Bachelor&#39;s degree in accounting</li><li>4-6 years of experience in accounting, ideally within manufacturing/cost accounting</li><li>Ability to work directly with engineering and operations personnel</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Fresh ideas and collaborative mindset to help change processes</li></ul><h2>Work Environment</h2><p>The accountant will work onsite from Monday to Friday in Aurora, where the controller is based. The company is growing, providing ample opportunities to learn.</p><br>

<h1 style="font-weight: 700;">Job Title: Accounting Analyst</h1><br><h2>Job Description</h2><p>We are seeking a detail-oriented and experienced Accounting Analyst to join our team. The ideal candidate will be responsible for performing accurate setup, maintenance, and inactivation of jobs, phases, cost codes, budgets, contracts, and other related tasks. The role also involves analyzing material, labor, and other expenses to determine productivity and margin, and assisting project managers and the accounting team with timely work order/job setups and updates.</p><br><h2>Responsibilities</h2><ul><li>Perform accurate setup, maintenance, OCIP/CCIP designation, and inactivation of jobs, phases, cost codes, budgets, contracts, and other related tasks.</li><li>Ensure contract, change orders, exemption certificates, and OCIP/CCIP insurance documents are saved in the master folders.</li><li>Review contracts to ensure correct tax status and proper wording.</li><li>Analyze material, labor, and other expenses to determine productivity, margin, and project-related data.</li><li>Capture and classify cost data to determine accurate project costs.</li><li>Analyze job cost changes and their impact on margin.</li><li>Assist project managers and the accounting team with timely work order/job setups and updates for month-end close and PM reviews.</li><li>Prepare required reports and graphs, and monitor unallocated labor on jobs.</li><li>Perform daily/monthly accounting duties including troubleshooting differences and errors through data mining, detailed analysis, and research.</li><li>Prepare journal entries to ensure financial transactions are properly recorded and compliant with GAAP.</li><li>Perform inventory support to ensure accuracy of transactions and internal controls.</li><li>Coordinate physical inventory count, reconciliation, and analysis of fab shop inventory (if applicable).</li><li>Validate accuracy of pcard costs to work orders/jobs.</li><li>Process inventory transfers for job costing as required, and maintain accurate cost and quantities of inventory.</li><li>Maintain accurate written procedures for inventory control processes and functions.</li></ul><h2>Essential Skills</h2><ul><li>3+ years of Cost Analyst experience.</li><li>3+ years of Accounting experience within construction.</li><li>2+ years of AIA billing experience.</li><li>2+ years of intermediate Excel experience (pivot tables, v-lookups).</li><li>Bachelor&#39;s Degree in Accounting, Finance, or related field (not required if the candidate has 5+ years of industry accounting experience).</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Experience using CMIC is preferred.</li></ul><h2>Work Environment</h2><p>This position offers a hybrid work environment, with the opportunity to work out of any of our locations including St. Paul (MN), Phoenix, Las Vegas (NV), Concord (CA), Idaho, Maryland, Washington, Virginia, and Utah. While historically remote, we are transitioning to a hybrid Return-to-Office plan, which will require candidates to work from the office a couple of days each week. We offer a supportive and flexible work environment with opportunities for career growth and development.</p><br>

Cost Accounting Analyst

<h1 style="font-weight: 700;">Job Title: Cost Analyst</h1><br><h2>Job Description</h2><p>We are seeking a dedicated Cost Analyst to provide cost analysis and estimating support in developing cost models for estimating program resource requirements. The ideal candidate will prepare recommendations for program objectives, operating schedules, resource requirements, and overall program plans, including DoD mandated documents such as the Cost Analysis Requirements Document (CARD), Program Office Estimates (POE), and Life Cycle Cost Estimates (LCCE).</p><br><h2>Responsibilities</h2><ul><li>Provide cost analysis and estimating support in developing cost models for estimating program resource requirements.</li><li>Prepare recommendations for program objectives, operating schedules, resource requirements, and overall program plans, including DoD mandated documents such as CARD, POE, and LCCE.</li><li>Develop and maintain Automated Cost Estimating Integrated Tools (ACE-IT) cost models and files.</li><li>Assist in the development of cost estimates for work packages and Independent Government Cost Estimates (IGCEs).</li><li>Participate in program/budget scheduling and planning activities, formulating both broad and specific guidelines for planning program elements and sub-elements, including preparation of the Program Objective Memorandum (POM) and budget year documentation.</li><li>Analyze Program Office contracts earned value management data to identify discrepancies, areas of ambiguities, and significant cost variations.</li><li>Assist program teams in preparing annual Procurement and Research, Development, Test and Evaluation (P&amp;R) forms.</li><li>Prepare and support Program of Record Affordability Assessments with higher headquarters.</li></ul><h2>Essential Skills</h2><ul><li>Expertise in cost accounting, cost analysis, and cost models.</li><li>Experience with CARD, POE, and life cycle cost analysis.</li><li>Knowledge of program objective memorandum (POM) and ACE-IT.</li><li>Ability to perform financial analysis, forecasting, and reporting.</li><li>Proficient in developing cost estimates.</li><li>Secret Clearance.</li><li>DoD program experience.</li><li>6+ years of relevant experience.</li><li>Bachelor’s degree preferably in Engineering, Statistics, Mathematics, or a related discipline.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Experience in an acquisition program office or similar organization.</li><li>Army experience.</li></ul><h2>Work Environment</h2><p>This role is fully onsite and co-located with the customer and other contractors in Government office spaces.</p><br>

Cost Analyst

<h1 style="font-weight: 700;">Job Title: Accounting Manager</h1><br><h2>Job Description</h2><p>We are seeking an experienced and dedicated Accounting Manager to join our team. In this role, you will be responsible for developing new financial systems and maintaining, monitoring, and enhancing existing systems. You will ensure compliance with FASB, IASB, IRS, and SEC regulations for General Accounting and Cost Accounting within Manufacturing Operations. Your expertise will contribute to the integrity and accuracy of financial reporting and analysis for both US and non-US manufacturing operations.</p><br><h2>Responsibilities</h2><ul><li>Develop new financial systems and maintain, monitor, and enhance existing systems.</li><li>Evaluate the adequacy of financial systems and implement improvements in accordance with regulatory standards.</li><li>Manage and input complex accounting or financial transactions.</li><li>Oversee cost accounting and related financial analysis staff.</li><li>Ensure integrity and accuracy in financial reporting and analysis for manufacturing operations.</li><li>Evaluate the effectiveness of the cost accounting function and implement improvements.</li><li>Direct the development of manufacturing-related financial systems in accordance with accounting principles.</li><li>Interpret external requirements and determine their applicability to the business.</li><li>Produce standard costs following best practices and policies across all factories.</li><li>Communicate manufacturing variance analysis to management.</li><li>Develop forward-looking product costing estimates for new business analysis and annual planning.</li><li>Manage transfer pricing between factories in accordance with agreements.</li><li>Implement and enhance financial systems and processes.</li><li>Identify weaknesses in existing processes and implement improvements.</li><li>Manage cost accounting staff and financial analyst activities supporting operations.</li><li>Ensure accounting and reporting processes comply with policies for non-US plants.</li><li>Maintain consistent cost accounting and financial reporting processes between plants.</li><li>Highlight operational issues to financial management.</li><li>Integrate cost accounting with general accounting activities.</li><li>Develop, maintain, and monitor financial transactions and internal controls.</li><li>Prepare complex financial and statistical reports and analyses.</li><li>Represent the department with internal and external customers to resolve non-routine problems.</li></ul><h2>Essential Skills</h2><ul><li>10+ years of experience in accounting or finance.</li><li>Bachelor&#39;s degree in Accounting, Finance, or related field.</li><li>5+ years of cost accounting experience.</li><li>Experience in the medical device or manufacturing industry.</li><li>Strong understanding of general accounting and its impact on manufacturing operations.</li><li>Previous management experience in cost accounting.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Pro-active and self-motivated.</li><li>Problem-solving skills and experience with cost-saving initiatives.</li><li>Energetic and enthusiastic approach to work.</li></ul><h2>Work Environment</h2><p>This is an onsite role located in Littleton, with some flexibility to work 1-2 days remotely in the future. You will have one direct report, a <span style="color: rgb(8, 7, 7); background-color: none;"><span style="color: rgb(8, 7, 7); background-color: none;">Senior</span></span> Financial Analyst, who also works in Littleton and requires development as they are new to the role. The work environment fosters collaboration and offers a supportive team dynamic.</p><br>

Cost Finance Manager

<h1><strong>Job Title: Credit Administrator</strong></h1><p><br></p><h2>Job Description</h2><p>We are looking for a Credit Administrator to work as a credit analyst in a $2bn manufacturing company. The selected candidate will act as a &#39;floater&#39; assisting other collectors with their portfolios and addressing accounts that are severely past due (&gt;180 days). This role involves reading through contracts to understand billing/collections for each customer, reaching out for payment, updating invoice status, credit status/limits, and account status in Cforia (the AR system). The candidate will also manage vague invoices, determine the appropriate business unit, and ensure proper payment acceptance. Interaction with the AR and sales teams will be necessary to reconcile accounts involving partial payments, double payments, or clients taking credit more than once.</p><p><br></p><h2>Responsibilities</h2><ul><li>Assist collectors with their portfolios and manage accounts severely past due (&gt;180 days).</li><li>Read and understand contracts for billing and collections.</li><li>Reach out to customers for payment and update invoice, credit, and account status in Cforia.</li><li>Manage vague invoices, determine the appropriate business unit, and accept payments properly.</li><li>Interface with AR and sales teams for account reconciliation.</li><li>Reconcile accounts involving partial payments, double payments, or clients taking credit more than once.</li></ul><h2>Essential Skills</h2><ul><li>Relevant work experience or recent Bachelors Degree in Business, Accounting, or Finance.</li><li>1+ years of experience with Microsoft Excel, specifically using vlookups, pivot tables, and running reports.</li><li>1+ years of experience in reconciling accounts.</li><li>1+ years of experience communicating with clients to release orders, judge credit status, and increase/update credit limits.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>1+ years of collection experience without specific credit experience will be considered.</li></ul><h2>Work Environment</h2><p>Candidates will train in the office for approximately 4 weeks, though this may vary based on the candidate&#39;s performance. After 2-3 months, when the candidate is able to work independently and contingent upon performance, remote work will be possible. The company incentivizes performance with floating paid holidays and half-days based on collection goals. Successful performance may allow for remote work in the subsequent month. The company offers strong upward mobility for committed individuals, having successfully converted contractors to permanent roles.</p>

Credit Administrator

<h1><strong>Credit and Collections Specialist needed in Miami FL! This is a 3 days a week on site role and 2 days work from home. This role is located in the Doral, FL area. </strong></h1><p><br></p><h2>Job Description</h2><p>Responsible for managing, researching, and answering credit card disputes and chargeback cases. Manages and monitors outstanding debts for the company. Works in conjunction with the collection agency to obtain payment and provide assistance to the collection agency to speed up the collection process. Serves as a liaison between the credit card companies, concessionaires, and internal departments to ensure cases are resolved in the most effective manner, providing excellent customer service to both our internal and external clients.</p><p><br></p><h2>Responsibilities</h2><ul><li>Research, analyze, and answer disputes and chargeback cases for different credit card types.</li><li>Compose letters to respond to cases in accordance with the Credit Card Association guidelines and company terms and conditions.</li><li>Manage all outstanding bills, promissory notes, and payments for the company.</li><li>Facilitate and track the payment of outstanding notes from different sources within the company and incoming from third parties.</li><li>Maintain the Direct Promissory Notes report with weekly additions and updates for payments collected and unsuccessful closed cases.</li><li>Follow up with credit card companies on answered cases and monitor case results.</li><li>Track and maintain a low record of lost cases.</li><li>Maintain the dispute/chargeback cases log up to date.</li><li>Prepare schedules and analyses for credit card transactions.</li><li>Act as a liaison between credit card companies, collection agency, and internal departments.</li><li>Collect funds due to the company using excellent customer service skills to maintain the company&#39;s image.</li><li>Review and maintain collection agency files on a monthly basis.</li><li>Perform other accounting operations duties as required by management.</li><li>Perform other job-related functions as assigned.</li></ul><h2>Skills &amp; Qualifications</h2><ul><li>Credit card chargeback experience a Must</li><li>Associate&#39;s Degree or higher education level in Accounting/Business field preferred.</li><li>Minimum of two years of experience in accounting operations, customer service, hospitality, and/or claims resolution.</li></ul><h2>Work Environment</h2><p>The work schedule is Monday to Friday, with the option to work from home on Wednesday and Fridays, totaling 40 hours per week from 8:30 AM to 5:00 PM. </p>

Credit And Collections Specialist

<h1><strong>Credit and Collections Specialist</strong></h1><p><br></p><h2>Job Description</h2><p>Responsible for managing, researching, and answering credit card disputes and chargeback cases. Manages and monitors outstanding debts for the company. Works in conjunction with the collection agency to obtain payment and provide assistance to the collection agency to speed up the collection process. Serves as a liaison between the credit card companies, concessionaires, and internal departments to ensure cases are resolved in the most effective manner, providing excellent customer service to both our internal and external clients.</p><p><br></p><h2>Responsibilities</h2><ul><li>Research, analyze, and answer disputes and chargeback cases for different credit card types.</li><li>Compose letters to respond to cases in accordance with the Credit Card Association guidelines and company terms and conditions.</li><li>Manage all outstanding bills, promissory notes, and payments for the company.</li><li>Facilitate and track the payment of outstanding notes from different sources within the company and incoming from third parties.</li><li>Maintain the Direct Promissory Notes report with weekly additions and updates for payments collected and unsuccessful closed cases.</li><li>Follow up with credit card companies on answered cases and monitor case results.</li><li>Track and maintain a low record of lost cases.</li><li>Maintain the dispute/chargeback cases log up to date.</li><li>Prepare schedules and analyses for credit card transactions.</li><li>Act as a liaison between credit card companies, collection agency, and internal departments.</li><li>Collect funds due to the company using excellent customer service skills to maintain the company&#39;s image.</li><li>Review and maintain collection agency files on a monthly basis.</li><li>Perform other accounting operations duties as required by management.</li><li>Perform other job-related functions as assigned.</li></ul><h2>Skills &amp; Qualifications</h2><ul><li>Credit card chargeback experience a Must</li><li>Associate&#39;s Degree or higher education level in Accounting/Business field preferred.</li><li>Minimum of two years of experience in accounting operations, customer service, hospitality, and/or claims resolution.</li></ul><h2>Work Environment</h2><p>The work schedule is Monday to Friday, with the option to work from home on Wednesday and Fridays, totaling 40 hours per week from 8:30 AM to 5:00 PM. The work environment is professional and collaborative, offering an opportunity to work with a great team and company.</p>

Credit And Collections Specialist (Chargebacks)

<h1><strong>Job Title: Credit/Collections Specialist</strong></h1><h2>Job Description</h2><p>Support the credit department by collecting on past due accounts receivables. Monitor certain A/R accounts and utilize customer portals for information. Assist in reconciling open cash and credit memo items. Assist in compiling and processing customer’s credit information. Maintain customer files within the content server.</p><p><br></p><h2>Responsibilities</h2><ul><li>Work within customer portals to obtain and resolve payment issues</li><li>Contact customers via phone and email to resolve invoice issues and collect funds</li><li>Record accounts payable contacts and collections notes within collection software</li><li>Research open cash items and credit memos for resolution</li><li>Initiate credit file updates with existing customers by requesting updated credit applications and financial statements</li><li>Monitor credit inbox</li><li>Contact new customers via email and/or phone to verify bank and trade information is complete</li><li>Process credit information via email, phone, and fax</li><li>Order DNBi, Credit Risk Monitor, Seafax, and F&amp;D reports on customers</li><li>Compile credit files and send to credit analyst, manager, or director for review and decision</li><li>Update collection software and accounting software with updated credit decisions</li><li>Complete credit reference requests</li></ul><h2>Essential Skills</h2><ul><li>1+ years of AR/Collections experience</li><li>Accounts receivable, collection, and credit &amp; collections experience</li><li>B2B credit experience</li><li>Good customer service skills</li><li>Detail-oriented and good at problem-solving</li><li>Analytical and problem-solving skills</li><li>SAP experience</li><li>Excel proficiency</li><li>Accounts payable knowledge</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>High School Diploma/GED</li><li>2 years general accounting, customer service, office, or credit experience</li><li>Quality oriented with technical and professional competency</li><li>Strong organizational skills</li><li>Effective communication skills, both verbal and written</li><li>Ability to multi-task</li><li>Team player</li></ul>

Credit/Collections Specialist

Credit/collections Specialist

<h2>Work Environment</h2><p>Location: the person, IL - Hybrid required - Will be onsite Monday through Wednesday and work from home Thursday through Friday</p><p>Hours: 8am to 5pm </p><p>The work environment is customer-centric. The team is dedicated to improving experiences, advancing processes, services, and initiatives, and providing long-term care through various channels, including online chat.</p><p><br></p><h2>Qualifications:</h2><ul><li><u>Bachelor&#39;s Degree minimum </u></li><li><u>5+ years of experience handling projects related to customer enablement/experience</u></li><li><u>Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders</u></li><li><u>Excellent interpersonal and communication skills for effective collaboration with diverse teams</u></li></ul><p><br></p><h2>Responsibilities</h2><ul><li>Will focus on projects related to improving customer experience. </li><li>Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.</li><li>Assist in the Brand/Indication Launch Management by coordinating tasks, timelines, and resource allocation for successful launches.</li><li>Oversee and implement brand mix changes across Customer Engagement, ensuring alignment with strategic goals and market demands.</li><li>Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience.</li><li>Develop and publish communication plans for the project’s deployment.</li><li>Develop and maintain training and user documentation.</li><li>Create and communicate status updates to appropriate stakeholders.</li><li>Maintain and update distribution lists for Customer Engagement, ensuring accurate and timely communication across teams.</li><li>Coordinate translation services with TransPerfect and LiveOps to ensure the highest-quality services.</li><li>Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.</li><li>Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.</li><li>Support knowledge management initiatives by organizing and making available critical information and resources.</li><li>Manage the iEngage Specialty and Complete licenses, ensuring compliance and efficient utilization across the organization.</li></ul>

Customer Experience Project Manager

<p><br></p><p><strong>Monday-Friday </strong></p><p><strong>Start Time would be 4:00 am or 5:00 am </strong></p><p><br></p><p><strong>As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Your responsibilities will include:</strong></p><p><br></p><ul><li>Order Management: Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.</li><li>Account Support: Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.</li><li>Data Entry: Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.</li><li>Quality Assurance: Ensure the accuracy of outgoing orders, verifying all details before final submission.</li><li>Office Support: Operate as an integral part of the office support staff, assisting with various administrative tasks.</li><li>Reception Duties: Serve as a receptionist when necessary, greeting visitors and managing incoming calls with professionalism.</li><li>Document Management: Scan, file, and upload documents to maintain organized and accessible records.</li><li>Office Supplies Management: Order and manage office supplies to ensure the office runs smoothly.</li><li>Scheduling Assistance: Assist with scheduling appointments and managing calendars to optimize efficiency.</li></ul><p><strong>Qualifications:</strong></p><p><br></p><ul><li>Strong attention to detail and accuracy.</li><li>Excellent organizational and multitasking skills.</li><li>Proficient in data entry and office software.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficient in Microsoft Office Suite</li></ul>

Customer Experience Representative

<p><strong>Monday-Friday </strong></p><p><strong>Start Time would be 8:00 am-5:00 pm</strong></p><p>Pay Rate $21.00</p><p><br></p><p><strong>As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Your responsibilities will include:</strong></p><p><br></p><ul><li>Order Management: Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.</li><li>Account Support: Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.</li><li>Data Entry: Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.</li><li>Quality Assurance: Ensure the accuracy of outgoing orders, verifying all details before final submission.</li><li>Reception Duties: Serve as a receptionist when necessary, greeting visitors and managing incoming calls with professionalism.</li><li>Document Management: Scan, file, and upload documents to maintain organized and accessible records.</li><li>Answer and route calls. </li><li>Scheduling Assistance: Assist with scheduling appointments and managing calendars to optimize efficiency.</li></ul><p><strong>Qualifications:</strong></p><p><br></p><ul><li>Strong attention to detail and accuracy.</li><li>Excellent organizational and multitasking skills.</li><li>Proficient in data entry and office software.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficient in Microsoft Office Suite</li></ul>

<h2>Job Description</h2><p>We are seeking a dynamic and customer-focused Account Relationship Manager to join our team. This role involves building and maintaining strong relationships with key personnel at assigned accounts, working collaboratively with a team of account representatives, and driving customer success through exceptional service and problem-solving skills.</p><p><br></p><h2>Responsibilities</h2><ul><li>Establish and nurture relationships with key personnel at 50-80 assigned accounts.</li><li>Work independently to solve problems and meet customer needs.</li><li>Collaborate with a team of 4 other account representatives to collectively work the market.</li><li>Attend events and conferences, both within Southern California and occasionally out of state, to meet new people and represent the company.</li><li>Conduct presentations and training sessions for customers.</li><li>Coordinate and lead customer account review meetings.</li><li>Collaborate cross-functionally with internal and external teams.</li><li>Provide exceptional customer service and support.</li><li>Utilize critical thinking skills to address customer challenges and opportunities.</li></ul><h2>Essential Skills</h2><ul><li>Ability to work independently and solve problems effectively.</li><li>Team player with a collaborative mindset.</li><li>Extroverted personality or willingness to engage with new people.</li><li>Willingness to travel within Southern California, including some overnight trips.</li><li>Availability for limited weekend work and occasional out-of-state travel for conferences (4-5 per year).</li><li>Strong presentation and training skills.</li><li>Quick learner with a customer service focus.</li><li>Excellent critical thinking and problem-solving abilities.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Sales experience is a plus, but not required.</li><li>Program management experience.</li><li>Proficiency in Excel pivot tables.</li><li>Ability to run, review, and analyze data.</li><li>Provide recommendations to leadership based on data analysis.</li><li>Ability to write emails effectively to internal/external stakeholders.</li><li>Identify and develop processes and procedures.</li><li>Bachelors degree (preferred)</li></ul><h2><br></h2>

Customer Sales Specialist

<h1><strong>Job Title: Customer Care Representative</strong></h1><p><br></p><h2>Job Description</h2><p>The candidate will be responsible for assisting customers from their initial online inquiries or phone calls through to the point of sale, ensuring they are highly involved in the sales process.</p><p><br></p><h2>Responsibilities</h2><ul><li>Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet daily.</li><li>Answer customer responses and reply to customer emails daily.</li><li>Promptly respond to incoming sales calls and customer inquiries as they are received.</li><li>Determine vehicle needs by asking questions and listening to customer needs.</li><li>Recommend alternate vehicle choices when necessary.</li><li>Stay updated on new products, features, accessories, and recommend them to customers.</li><li>Make follow-up calls to customers daily according to a predetermined work plan.</li><li>Maintain a follow-up system to encourage repeat and referral business, contributing to customer satisfaction.</li><li>Maintain and consistently implement a prospect development system.</li><li>Set appointments with prospects to visit the showroom or meet at a location of their choice.</li><li>Meet with prospects during appointment times, review vehicle choices and features, work through all steps to the sale, and finalize purchases and paperwork with customers and dealership staff.</li><li>Establish, implement, and maintain personal income goals consistent with dealership productivity standards.</li><li>Occasionally move vehicles from the lot to the front of the store for customers to test drive and accompany them on test drives.</li></ul><h2>Essential Skills</h2><ul><li>2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.</li><li>Proficiency with Microsoft Office.</li><li>Professional demeanor and willingness to engage with customers via email, telephone, and in person.</li><li>Comfortable with data entry work, recording customer information into the customer service database.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Ability to answer incoming customer inquiries via phone and email.</li><li>Collaborate with management teams to stay updated on new products, services, and policies.</li><li>Record customer information within the customer service database.</li><li>Engage with clients in a friendly and professional manner while actively listening to their concerns.</li></ul><h2>Work Environment</h2><p>The candidate will work at the dealership in Horsham, PA, and will have their own cubicle with a phone and computer setup. They will be part of a team of about five other people, including other customer service representatives and a sales manager. The dress code is business casual. The work hours are as follows: two days a week from 9 AM to 5 PM, two days a week from 9 AM to 8 PM, and every Saturday from 9 AM to 5 PM. The candidate will have one day off during the week, which can be coordinated with management.</p>

Customer Service Administrative Assistant

<h1 style="font-weight: 700;">Job Title: Customer Service Administrative Assistant</h1><br><h2>Job Description</h2><p>The candidate will be responsible for assisting customers from their initial online inquiries or phone calls through to the point of sale, ensuring they are highly involved in the sales process.</p><br><h2>Responsibilities</h2><ul><li>Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet daily.</li><li>Answer customer responses and reply to customer emails daily.</li><li>Promptly respond to incoming sales calls and customer inquiries as they are received.</li><li>Determine vehicle needs by asking questions and listening to customer needs.</li><li>Recommend alternate vehicle choices when necessary.</li><li>Stay updated on new products, features, accessories, and recommend them to customers.</li><li>Make follow-up calls to customers daily according to a predetermined work plan.</li><li>Maintain a follow-up system to encourage repeat and referral business, contributing to customer satisfaction.</li><li>Maintain and consistently implement a prospect development system.</li><li>Set appointments with prospects to visit the showroom or meet at a location of their choice.</li><li>Meet with prospects during appointment times, review vehicle choices and features, work through all steps to the sale, and finalize purchases and paperwork with customers and dealership staff.</li><li>Establish, implement, and maintain personal income goals consistent with dealership productivity standards.</li><li>Occasionally move vehicles from the lot to the front of the store for customers to test drive and accompany them on test drives.</li></ul><h2>Essential Skills</h2><ul><li>2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.</li><li>Proficiency with Microsoft Office.</li><li>Professional demeanor and willingness to engage with customers via email, telephone, and in person.</li><li>Comfortable with data entry work, recording customer information into the customer service database.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Ability to answer incoming customer inquiries via phone and email.</li><li>Collaborate with management teams to stay updated on new products, services, and policies.</li><li>Record customer information within the customer service database.</li><li>Engage with clients in a friendly and professional manner while actively listening to their concerns.</li></ul><h2>Work Environment</h2><p>The candidate will work at the dealership in Horsham, PA, and will have their own cubicle with a phone and computer setup. They will be part of a team of about five other people, including other customer service representatives and a sales manager. The dress code is business casual. The work hours are as follows: two days a week from 9 AM to 5 PM, two days a week from 12 PM to 8 PM, and every Saturday from 9 AM to 5 PM. The candidate will have one day off during the week, which can be coordinated with management.</p><br>

<h1 style="font-weight: 700;">Job Title: Customer Service Representative I</h1><br><h2>Job Description</h2><p>The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client&#39;s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.</p><br><h2>Responsibilities</h2><ul><li>Resolve customers&#39; service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.</li><li>Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.</li><li>Refer unresolved customer grievances to designated departments for further investigation.</li><li>Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.</li></ul><h2>Essential Skills</h2><ul><li>Verbal and written communication skills</li><li>Attention to detail</li><li>Customer service skills</li><li>Interpersonal skills</li><li>Ability to work independently and manage one&#39;s time</li><li>Ability to accurately document and record customer/client information</li><li>Previous experience with computer applications such as MS Outlook or data entry software</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>High school diploma or GED preferred</li><li>0-2 years of customer service-related experience required</li><li>Experience with receptionist duties</li><li>Knowledge of medical terminology</li><li>Experience handling phones</li></ul><h2>Work Environment</h2><p>The work environment includes a call center setting where customer interactions are handled via phone. The role may involve working independently and managing one&#39;s time effectively. Familiarity with computer applications such as MS Outlook or data entry software is necessary.</p><br>

Customer Service Rep. I

<h1><strong>Job Description</strong></h1><p>You will serve as an expeditor and logistics point of contact, ensuring effective and timely communication with customers and managing assigned customer accounts.</p><p><br></p><h2>Responsibilities</h2><ul><li>Serve as the first point of contact for customers when processing orders and requests.</li><li>Manage customer complaints, returns, and invoices in a timely manner.</li><li>Respond to customer requests for product information and samples.</li><li>Ensure proper corrective actions are taken for customer complaints, documenting information appropriately.</li><li>Provide training and mentoring for Customer Service Coordinators as needed.</li><li>Manage customer portals, including recovering PO’s and re-entering invoice data.</li><li>Collaborate with internal teams such as Supply Chain and Sales to manage situations impacting the customer.</li><li>Escalate any urgent issues to sales and management as appropriate.</li><li>Obtain required approvals to issue customer credits.</li><li>Track shipments for customers and provide assistance in expediting.</li><li>Manage consignment process for approved customers, questioning any discrepancies in inventory.</li></ul><h2>Essential Skills</h2><ul><li>Customer Service experience in a manufacturing environment.</li><li>Experience in order management and managing customer accounts.</li><li>Effective and timely communication skills.</li><li>Proficiency in Microsoft Word, Excel, and PowerPoint.</li><li>Team player mentality.</li><li>Ability to determine the quickest, most effective ways to answer customer questions and find solutions.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Experience in logistics, customer service, data entry, and inventory management.</li><li>Knowledge of supply chain processes.</li><li>Strong customer support skills.</li></ul><h2>Work Environment</h2><p>This role operates Monday to Friday from 8:00 AM to 4:30 PM, with three days in-office (Tuesday to Thursday) and two days remote (Monday and Friday). Initial training will be on-site from 8:30 AM to 5:00 PM for 3-4 weeks. This is an excellent opportunity to get your foot in the door with the company, with potential for internal mobility after six months in the contract role.</p>

Customer Service Representative

<p style="text-align: center;"><strong>Customer Service Representative in Tempe</strong></p><p><br></p><p><strong>Job Description</strong></p><p>As a Customer Service Representative, you will support thousands of drivers across the country using two-way audio and video communication. You will verify</p><p>necessary specifications on trucks, coordinate and communicate updates daily, and assist with arrivals, loading, unloading, and departures at warehouses,</p><p>facilities, and distribution centers. This role requires extreme attention to detail, the ability to work in a fast-paced environment, and strong computer skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support drivers using two-way audio and video communication</li><li>Verify and identify necessary specifications on trucks and trailers</li><li>Coordinate and communicate updates with all parties involved in warehouse and distribution center operations</li><li>Manage gate operations to allow onsite associates to focus on their tasks</li><li>Communicate clearly with approximately 200 drivers daily</li></ul><p><strong>Essential Skills</strong></p><ul><li>Customer service skills and awareness</li><li>Proficiency in Microsoft Office</li><li>Strong phone etiquette</li><li>Great customer skills and awareness</li><li>Excellent communication and people skills</li></ul><p><strong>Qualifications</strong></p><ul><li>One year or more of high-volume customer support experience (call center preferred)</li><li>Experience in retail customer service</li><li>Ability to follow standard operating procedures and strong problem-solving skills</li><li>Proficiency in Microsoft Excel</li><li>Ability to multi-task and work on multiple projects</li><li>Quick learning capability and ability to work in a fast-paced environment</li></ul><p><strong>Work Environment</strong></p><p>Training is in person and on-site for 3 weeks normally from Monday to Friday, 8 am - 4:30 pm. After training, the schedule is to be determined, but candidates must be open to working 5 days a week, any day of the week, including weekends. Regular schedules outside mandatory overtime are 6 am - 2:30 pm or 8:30 am - 5:00pm. Shifts can cover any hours from 6am - 6pm (10-hour shifts) after training. This role is onsite 5 days per week with no work-from-home or hybrid</p><p>options. Overtime is necessary from October through January. Candidates must be open to working holidays and flexible with shift patterns, including Thursday - Monday, Friday - Tuesday, Saturday - Wednesday, or Sunday - Thursday.</p><p><br></p><p>#azjobs2025</p>

<p><strong>Description</strong></p><p>On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers.</p><p>• We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.</p><p>• This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed.</p><p>• On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.</p><p><strong>Skills</strong></p><p>phone etiquette, ms office suite, customer service, Logistics, Transportation, Freight, Supply chain, Dispatch, Third-party logistics</p><p><strong>Top Skills Details</strong></p><p>phone etiquette,ms office suite,customer service</p><p><strong>Additional Skills &amp; Qualifications</strong></p><p>Qualifications:</p><p>•	1+ year of high volume (Call Center) customer support experience</p><p>-      Will consider strong retail customer service from companies such as SBUX or Restaurant industry. </p><p>•	Strong job tenure required.</p><p>•	Someone who can follow an SOP – strong problem-solving skills is a must!</p><p>•	Experience with Microsoft Excel and keyboard short cuts. Must be proficient in computers!</p><p>•	Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment.</p><p>•	We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.</p><p><strong>Experience Level</strong></p><p>Entry Level</p><h2><span style="font-size: 11pt; font-family: Aptos, sans-serif;">#azjobs25</span></h2><p><br></p>

<p style="text-align: center;"><strong style="color: rgb(68, 68, 68); font-size: 14pt;">Job Description</strong></p><p><br></p><p><span style="color: rgb(68, 68, 68);">Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with</span></p><p><span style="color: rgb(68, 68, 68);">various delays or disruptions that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call</span></p><p><span style="color: rgb(68, 68, 68);">center using multiple internal systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their</span></p><p><span style="color: rgb(68, 68, 68);">colleagues.</span></p><p><span style="color: rgb(68, 68, 68);"> </span></p><p><strong style="color: rgb(68, 68, 68); font-size: 14pt;">Responsibilities</strong></p><ul><li>Deliver an outstanding carrier and driver experience while providing solutions in a call center environment.</li><li>Research and problem-solve transportation issues, setting appropriate expectations.</li><li>Work in a fast-paced environment, adhering to schedules for start and stop times and breaks</li><li>Make outbound calls to understand and resolve transportation issues.</li><li>Support workload surges and weather-related operations with significant overtime during peak season from October to January each year</li><li>Use internal systems to gather data from multiple sources for reporting.</li><li>Work with cross-functional teams.</li><li>Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.</li></ul><p><strong style="color: rgb(68, 68, 68); font-size: 14pt;">Essential Skills</strong></p><ul><li>One year of call center experience required preferably in logistics, collections, escalations, or help desk support</li><li>Aptitude and ability to work through ambiguous situations</li><li>Deep dive each issue by using critical thinking skills, de-escalation skills, then finding resolution</li><li>Ability to navigate multiple systems and tools while supporting customers</li><li>Adaptability is critical as processes can change often </li></ul><p><strong style="color: rgb(68, 68, 68); font-size: 14pt;">Job Type</strong></p><p><span style="color: rgb(68, 68, 68);">This is a Contract-to-Hire position.</span></p><p><span style="color: rgb(68, 68, 68);"> </span></p><p><strong style="color: rgb(68, 68, 68); font-size: 14pt;">Work Environment</strong></p><p><span style="color: rgb(68, 68, 68);">This role requires all employees to work onsite 5 days per week. The shift hours are from 9:30 am to 6:00 pm MST. All employees must be available to work</span></p><p><span style="color: rgb(68, 68, 68);">weekends. Shift patterns are five consecutive days of work and two days off, except when in mandatory overtime which is from October to January each year.</span></p><p><br></p><p>#azjobs2025</p>

<p style="text-align: center;"><strong>Customer Service Representative</strong></p><p><br></p><p><strong>Job Description</strong></p><p>Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various delays or disruptions that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Deliver an outstanding carrier and driver experience while providing solutions in a call center environment.</li><li>Research and problem-solve transportation issues, setting appropriate expectations.</li><li>Work in a fast-paced environment, adhering to schedules for start and stop times and breaks</li><li>Make outbound calls to understand and resolve transportation issues.</li><li>Support workload surges and weather-related operations with significant overtime during peak season from October to January each year</li><li>Use internal systems to gather data from multiple sources for reporting.</li><li>Work with cross-functional teams.</li><li>Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.</li></ul><p><strong>Essential Skills</strong></p><ul><li>One year of call center experience required preferably in logistics, collections, escalations, or help desk support</li><li>Aptitude and ability to work through ambiguous situations</li><li>Deep dive each issue by using critical thinking skills, de-escalation skills, then finding resolution</li><li>Ability to navigate multiple systems and tools while supporting customers</li><li>Adaptability is critical as processes can change often</li></ul><p><strong>Job Type</strong></p><p>This is a Contract-to-Hire position.</p><p><br></p><p><strong>Work Environment</strong></p><p>This role requires all employees to work onsite 5 days per week. The shift hours are from 9:30 am to 6:00 pm MST. All employees must be available to work</p><p>weekends. Shift patterns are five consecutive days of work and two days off, except when in mandatory overtime which is from October to January each year.  </p>

<p><strong>Job Title:</strong> Customer Service Representative</p><p><br></p><p><strong>Worksite Location</strong>: Tempe, Arizona, 85284</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Deliver outstanding carrier and driver experience/solutions.</li><li>Research and problem-solve issues related to the transportation network.</li><li>Make outbound calls to understand and resolve transportation issues.</li><li>Support workload surges and weather-related operations, including significant overtime during high-volume peaks.</li><li>Use internal systems to gather data from multiple sources for reporting.</li><li>Work with cross-functional teams.</li><li>Support field teams in driver assignment, load acceptance, and driver/equipment availability.</li></ul><p><strong>Work Environment</strong>: <span style="color: rgb(68, 68, 68);"> 5 days fully onsite, and the working hours could range from 9:30am - 6:00pm MST. Must be available to work at least 1 weekend day, possibly </span></p><p><br></p><p><strong>Essential Skills</strong></p><ul><li>Experience taking 60-80 calls per day</li><li>Ability to work in unscripted environments and solve problems quickly</li><li>Critical thinking and de-escalation skills</li><li>Ability to navigate multiple systems and tools</li><li>Adaptability to changing rules and processes</li><li>Performance-driven role experience</li><li>Self-sufficiency</li></ul>

<p style="text-align: center;"><br></p><p style="text-align: center;"><strong>Customer Service Representative in Tempe</strong></p><p><br></p><p><strong>Job Description</strong></p><p>As a Customer Service Representative, you will support thousands of drivers across the country using two-way audio and video communication. You will verify</p><p>necessary specifications on trucks, coordinate and communicate updates daily, and assist with arrivals, loading, unloading, and departures at warehouses,</p><p>facilities, and distribution centers. This role requires extreme attention to detail, the ability to work in a fast-paced environment, and strong computer skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support drivers using two-way audio and video communication</li><li>Verify and identify necessary specifications on trucks and trailers</li><li>Coordinate and communicate updates with all parties involved in warehouse and distribution center operations</li><li>Manage gate operations to allow onsite associates to focus on their tasks</li><li>Communicate clearly with approximately 200 drivers daily</li></ul><p><strong>Essential Skills</strong></p><ul><li>Customer service skills and awareness</li><li>Proficiency in Microsoft Office</li><li>Strong phone etiquette</li><li>Great customer skills and awareness</li><li>Excellent communication and people skills</li></ul><p><strong>Qualifications</strong></p><ul><li>One year or more of high-volume customer support experience (call center preferred)</li><li>Experience in retail customer service</li><li>Ability to follow standard operating procedures and strong problem-solving skills</li><li>Proficiency in Microsoft Excel</li><li>Ability to multi-task and work on multiple projects</li><li>Quick learning capability and ability to work in a fast-paced environment</li></ul><p><strong>Work Environment</strong></p><p>Training is in person and on-site for 3 weeks normally from Monday to Friday, 8 am - 4:30 pm. After training, the schedule is to be determined, but candidates must be open to working 5 days a week, any day of the week, including weekends. Regular schedules outside mandatory overtime are 6 am - 2:30 pm or 8:30 am - 5:00pm. Shifts can cover any hours from 6am - 6pm (10-hour shifts) after training. This role is onsite 5 days per week with no work-from-home or hybrid</p><p>options. Overtime is necessary from October through January. Candidates must be open to working holidays and flexible with shift patterns, including Thursday - Monday, Friday - Tuesday, Saturday - Wednesday, or Sunday - Thursday. </p>

Customer Service Representative (RGM)

<h1 style="text-align: center;"><strong>((Job Title: Sales Administrative Assistant </strong></h1><p><br></p><h2>Job Description</h2><p>We are seeking a dedicated Sales Administrative Assistant  to join our team. In this role, you will be responsible for entering all orders into the system, improving customer service experience, creating engaged customers, and facilitating organic growth. You will take ownership of customer issues and follow problems through to resolution, answer high inbound volume phone calls, and assist customers with order status, inventory inquiries, and entering orders. Additionally, you will answer questions regarding warranty.</p><p><br></p><h2>Responsibilities</h2><ul><li>Enter all orders into the system.</li><li>Improve customer service experience and create engaged customers.</li><li>Facilitate organic growth.</li><li>Take ownership of customer issues and follow problems through to resolution.</li><li>Answer high inbound volume phone calls.</li><li>Assist customers with order status, inventory inquiries, and entering orders.</li><li>Answer questions regarding warranty.</li></ul><h2>Essential Skills</h2><ul><li>Order entry</li><li>Customer service oriented</li><li>Data entry</li><li>Account management</li><li>Sales support</li><li>Proficiency in Microsoft Office</li><li>Order processing</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Proficiency in Spanish</li></ul><h2>Work Environment</h2><p>This position is on-site from Monday to Friday, 8am to 5pm. You will work within a team of 5 members, alongside 1 manager. The work environment includes having your own desk equipped with double monitors.</p>

Customer Service Supervisor

<h2>Job Description</h2><p>Provide comprehensive administrative support for multiple delivery stations across the US, ensuring the health and wellbeing of the site and its surrounding Company partners. The role involves tracking delays, delivery errors, and partner technical issues, and includes end-of-day reporting to the manager on package misses and escalations. You will holistically own the site performance of a delivery station while sitting in the office and following up on partners that are flagging or need support. Communication with the team and Business Partners in need of support is key.</p><p><br></p><h2>Responsibilities</h2><ul><li>Monitor and analyze data to track key quality metrics.</li><li>Perform audits, assessments, and deep dives of field processes and procedures.</li><li>Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.</li><li>Communicate any quality problems or concerns that are impacting the customer experience.</li><li>Verify potential access codes and delivery instructions for assigned addresses and update records as needed.</li><li>End-of-day reporting to manager on package misses and escalations.</li><li>Track delays, delivery errors, and partner technical issues.</li><li>Support communication with team and Business Partners.</li></ul><h2>Essential Skills</h2><ul><li>Administrative support</li><li>Customer service</li><li>Reporting</li><li>Microsoft Excel</li><li>Technical support</li><li>Client communication</li><li>Customer support</li><li>Salesforce</li><li>2+ years in a Customer Success, Account Management, or Sales Support role</li></ul><p><br></p><h2>Additional Skills &amp; Qualifications</h2><ul><li>Tech-savvy, able to solve basic technical support questions from partners</li><li>Customer focus mindset</li><li>Bilingual (Spanish or Mandarin) - nice to have</li></ul>

Customer Service Technical Support

<h1><strong>Job Title: Administrative Support</strong></h1><p><strong><em>Location: Austin, TX</em></strong></p><p><strong><em>Schedule: On-site (4 Ten hours shifts)</em></strong></p><p><br></p><h2>Job Description</h2><p>We are looking for a dedicated individual to provide administrative support for servicing hub delivery across multiple delivery stations in the US. The role involves owning the site performance of a delivery station, ensuring the health and wellbeing of the site and its surrounding Hub Delivery Small Business partners. You will track delays, delivery errors, and technical issues for partners, solving them via phone follow-ups, and report end-of-day package misses and escalations to the manager. Additionally, you will track Salesforce data, communicate with the Hub Delivery team and Business Partners, monitor and analyze key quality metrics, and perform audits and deep dives of field processes and procedures.</p><p><br></p><h2>Responsibilities</h2><ul><li>Own the site performance of a delivery station.</li><li>Ensure the health and wellbeing of the site and surrounding Hub Delivery Small Business partners.</li><li>Track delays, delivery errors, and technical issues for partners and solve them via phone follow-ups.</li><li>Report end-of-day package misses and escalations to the manager.</li><li>Track Salesforce data and follow up on partners needing support.</li><li>Communicate with the Hub Delivery team and Business Partners.</li><li>Monitor and analyze data to track key quality metrics.</li><li>Perform audits, assessments, and deep dives of field processes and procedures.</li><li>Identify potential areas for improvement using logical thinking, analytical, and problem-solving skills.</li><li>Communicate any quality problems or concerns impacting the customer experience.</li><li>Verify potential access codes and delivery instructions for assigned addresses and update records as needed.</li></ul><h2>Essential Skills</h2><ul><li>Customer service</li><li>Microsoft Excel</li><li>Phone support</li><li>VLookup</li><li>Pivot tables</li><li>Customer support</li><li>Technical support</li><li>Administrative support</li><li>Account management</li><li>Salesforce</li><li>2+ years in Customer Success, Account Management, Quality Assurance, or Sales Support</li><li>Experience reporting in MS Excel (VLookup/Pivot Tables)</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Tech-savvy, able to solve basic technical support questions from Hub Partners</li><li>Customer-focused mindset</li><li>Bilingual (Spanish or Mandarin) - Nice to have</li></ul><h2>Work Environment</h2><p>The role is on-site in Austin. The work schedule is Sun-Weds from 7:30 am to 6 pm, or Weds-Sat from 7:30 am to 6 pm.</p>

Customer Service Technical Support [Austin, TX]

<h1><strong>Job Title: Customer Service/Marketing Support Associate</strong></h1><h2>Job Responsibilities:</h2><ul><li>Maintain and update CRM Opportunities</li><li>Liaison with PPI Representatives and Distributors</li><li>Handle sample requests and run reports</li><li>Coordinate with the technical team</li><li>Cross-reference daily sales activity with reference tables</li><li>Update PPI Datasheets</li><li>Create and update PDFs</li><li>Manage document control processes</li><li>Execute email blasts, press releases, and social media posts (LinkedIn and Facebook)</li><li>Manage and maintain Constant Contact account and lists</li><li>Schedule and create advertisements, and submit monthly ads</li><li>Maintain PPI website SEO and Google Ads</li><li>Manage Google Ads and SEO</li><li>Oversee Google Analytics for passiveplus.net and passiveplus.com</li><li>Serve as the liaison between marketing and engineering for the CAP program</li></ul><h2>Skills &amp; Qualifications:</h2><ul><li>Bachelor&#39;s Degree in any discipline</li><li>Familiarity with Database CRM systems</li><li>Strong computer knowledge</li><li>High level of accuracy</li></ul>

Customer Service/marketing Support Associate

<h1 style="text-align: center;"><strong>Customer Solutions Associate</strong></h1><p><br></p><p><strong><u>Job Description</u></strong></p><p>We are seeking a dedicated and detail-oriented Associate to join our team. The ideal candidate will have a strong business acumen and be eager to work hard, gain experience, and get their foot in the door. This role involves managing order processes, resolving customer issues, and ensuring efficient logistical operations.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><p>Demand Capture:  </p><ul><li>Identify and resolve demand capture failures within defined Service Level Agreement (SLA)</li></ul><p>Order Filter:</p><ul><li>Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence</li><li>Collaborate with customer or cross functional business partners to resolve blocked orders within SLA</li><li>Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)</li></ul><p>Order Fulfillment: </p><ul><li>Contact customer when required due to Out of Stock or Stock Allocation issues</li><li>Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block)</li><li>Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)</li></ul><p>Returns and Refusals:</p><ul><li>Be principal customer contact for capturing, creating and registering all return requests</li><li>Assess compliance of Return Requests according to Market Return Policy Conditions</li><li>Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds</li><li>Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value</li><li>Coordinate destruction or donation of goods when physical return is not warranted</li><li>Ensure refusals created by the OS&amp;D team in Transportation contain appropriate order reason code and correct pricing prior to billing</li><li>Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future</li></ul><p>BILLING:</p><ul><li>Collaborate with Billing in the resolution of billing issues that require customer contact</li></ul><p><strong><u>ADDITIONAL RESPONSIBILITIES:</u></strong></p><ul><li>Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs</li><li>Provide 360° visibility on status of orders to customers and internal teams</li><li>Apply appropriate root cause reason codes following global Reason Code Methodology</li><li>Identify, analyze and initiate the escalation process based on escalation criteria</li><li>Drive and encourage continuous improvement mindset applying NCE methodology</li><li>Participate in NCE operational review meetings</li></ul><p><strong><u>Essential Skills</u></strong></p><ul><li>Strong Excel skills, including pivot tables and VLOOKUP.</li><li>Strong attention to detail and communication skills.</li><li>Analytical and problem-solving skills.</li><li>Proficiency in Microsoft Office.</li><li>Experience in customer care.</li></ul><p><strong><u>Additional Skills &amp; Qualifications</u></strong></p><ul><li>Bachelor&#39;s Degree in accounting, finance, or supply chain is preferred. Other degrees will also be considered.</li><li>Strong business acumen.</li><li>Experience with SAP is a plus but not necessary.</li><li>Personality traits: eager to learn, hardworking, and keen to gain experience.</li></ul>

Customer Solutions Associate

<p><strong>Hiring multiple Customer Support Reps in Tempe, AZ for Fortune 500 company! Please apply directly:</strong></p><p><br></p><p><strong>Job Description</strong></p><p>On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers.</p><p>• We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.</p><p>• This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed.</p><p>• On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.</p><p><br></p><p><strong>Skills</strong></p><p>phone etiquette, ms office suite, customer service, Logistics, Transportation,</p><p><br></p><p><strong>Top Skills Details</strong></p><p>phone etiquette,ms office suite,customer service</p><p><br></p><p><strong>Additional Skills &amp; Qualifications</strong></p><p>Qualifications:</p><p>•	1+ year of high volume (Call Center) customer support experience</p><p>-      Will consider strong retail customer service from companies such as SBUX or Restaurant industry. </p><p>•	Strong job tenure required.</p><p>•	Someone who can follow an SOP – strong problem-solving skills is a must!</p><p>•	Experience with Microsoft Excel and keyboard short cuts. Must be proficient in computers!</p><p>•	Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment.</p><p>•	We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.</p><p><br></p><p>#azjobs2025</p>

Customer Support Coordinator

<p><strong>Hiring multiple Customer Support Reps for a large innovative Tech company! Must work in Tempe, AZ.  Please apply directly if interested: </strong></p><p><br></p><p><strong>Job Description</strong></p><ul><li>Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network</li><li>Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches</li><li>Will be making outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue</li><li>Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks</li><li>Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC &amp; YMS)</li><li>Work with cross-functional teams.</li><li>Provide support to field teams in driver assignment, load acceptance and driver/equipment availability</li></ul><p><strong>Skills</strong></p><p>customer service, call center, Tech Savvy, Transportation</p><p><br></p><p><strong>Top Skills Details</strong></p><p>customer service,call center,Tech Savvy</p><p><br></p><p><strong>Additional Skills &amp; Qualifications</strong></p><p>-Call Center <span style="background-color: none; color: rgb(8, 7, 7);"><span style="color: rgb(8, 7, 7); background-color: none;">background</span></span> required; making 60-80 calls per day</p><p>-Aptitude  and ability to work in &quot;the grey&quot; These calls are not scripted and associate must be able to solve problems quickly</p><p>-Deep diving each issue, use critical thinking, de-escalate and ultimately find a resolution</p><p>-Ability to navigate multiple systems and tools to find a path to a solution </p><p>-Adaptability as rules and processes can change often </p><p>-Experience and successful in a performance driven role; heavy metrics driven role</p><p>-Self sufficient</p><p> </p><p><strong> PREFERRED SKILLS</strong></p><p> * 2 years work experience in logistics/transportation industry</p><p> * A completed Bachelors Degree from an accredited university</p><p> * Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data</p><p> * Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to fulfillment network 24 hours/day 7 days/week</p>

Customer Support Representative

<p><strong>Description</strong></p><p>SERVICES TO BE PERFORMED</p><p><br></p><p>Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network </p><p>Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches </p><p>Will be making outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue</p><p>Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks </p><p>Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC &amp; YMS) </p><p>Work with cross-functional teams.</p><p>Provide support to field teams in driver assignment, load acceptance and driver/equipment availability</p><p><strong>Skills</strong></p><p>customer service, call center, Tech Savvy, Transportation, Intermodal, logistics, Supply Chain, Driver</p><p><strong>Top Skills Details</strong></p><p>customer service,call center,Tech Savvy</p><p><strong>Additional Skills &amp; Qualifications</strong></p><p>-Call Center experience required; making 60-80 calls per day</p><p>-Aptitude  and ability to work in &quot;the grey&quot; These calls are not scripted and associate must be able to solve problems quickly</p><p>-Deep diving each issue, use critical thinking, de-escalate and ultimately find a resolution</p><p>-Ability to navigate multiple systems and tools to find a path to a solution </p><p>-Adaptability as rules and processes can change often </p><p>-Experience and successful in a performance driven role; heavy metrics driven role</p><p>-Self sufficient</p><p><br></p><p>REQUIRED SKILLS</p><p> * A completed Bachelors Degree from an accredited university or 2 years Amazon work experience or 4 years work experience in the logistics/transportation industry</p><p> * Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data</p><p> * Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to Amazons fulfillment network 24 hours/day 7 days/week</p><p> </p><p> PREFERRED SKILLS</p><p> * 2 years work experience in logistics/transportation industry</p><p> * A completed Bachelors Degree from an accredited university or 2 years Amazon work experience or 4 years work experience in the logistics/transportation industry</p><p> * Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data</p><p> * Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to Amazons fulfillment network 24 hours/day 7 days/week</p><p><strong>Experience Level</strong></p><p>Entry Level</p>

Customer Support Specialist

<h1><strong>Job Title: Customer Support Specialist</strong></h1><p><br></p><h2>Job Description</h2><p>Coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products, or related services. Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.</p><p><br></p><h2>Responsibilities</h2><ul><li>Coordinate responses to customer inquiries for spare parts requirements.</li><li>Facilitate delivery problem resolution.</li><li>Collect and process supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products, or related services.</li><li>Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>1+ year of experience in a related field</li><li>High school diploma, or equivalent</li></ul><h2>Work Environment</h2><p>100% Onsite. Shift: First Shift. Start time: 7 am. End time: 4 pm. 1 hour lunch break with 15-minute breaks twice a day. </p>

<h1 style="font-weight: 700;">Job Title: Customer Support Specialist</h1><br><h2>Job Description</h2><p>Coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products, or related services. Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.</p><br><h2>Responsibilities</h2><ul><li>Coordinate responses to customer inquiries for spare parts requirements.</li><li>Facilitate delivery problem resolution.</li><li>Collect and process supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products, or related services.</li><li>Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.</li></ul><h2>Essential Skills</h2><ul><li>Customer service</li><li>Data entry</li><li>Customer support</li><li>Proficiency in Excel</li><li>Strong verbal and written communication skills</li><li>Project management skills</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>0-3 years of experience in a related field</li></ul><h2>Work Environment</h2><p>100% Onsite. Shift: First Shift. Start time: 7 am. End time: 4 pm. 1 hour lunch break with 15-minute breaks twice a day. Overtime is possible but not confirmed. The duration is through December 2025.</p><br>

<p><strong>Hiring Customer Support Representatives for a large Fortune 500 company! Please apply directly.</strong></p><p><br></p><p><strong>Job Description</strong></p><p>On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers.</p><p>• We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.</p><p>• This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed.</p><p>• On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.</p><p><br></p><p><strong>Skills</strong></p><p>phone etiquette, ms office suite, customer service, Logistics, Transportation, Freight, Supply chain, Dispatch, Third-party logistics</p><p><br></p><p><strong>Additional Skills &amp; Qualifications</strong></p><p>Qualifications:</p><p>•	1+ year of high volume (Call Center) customer support experience</p><p>-      Will consider strong retail customer service from companies such as SBUX or Restaurant industry. </p><p>•	Strong job tenure required.</p><p>•	Someone who can follow an SOP – strong problem-solving skills is a must!</p><p>•	Experience with Microsoft Excel and keyboard short cuts. Must be proficient in computers!</p><p>•	Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment.</p><p>•	We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.</p><p><br></p>

Customer Support/Logistics Coordinator

<p><strong>Description</strong></p><p>About Us: Opportunity to work with a leading provider of Cured-In-Place Pipe (CIPP) lining technology. Our Client specializes in trenchless pipeline repair solutions, ensuring the durability and efficiency of pipeline infrastructure.</p><p><br></p><p>Position Overview: We are seeking a detail-oriented Video &amp; Data Analyst to join our team. This role involves working directly with a Process Engineer to review video footage of underground pipes. The primary objective is to create a spreadsheet documenting &quot;seam ripples&quot; in field installations over time.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Review current week&#39;s video files to document any &quot;seam ripples.&quot;</p><p>Analyze older video files once the current week&#39;s files are completed.</p><p>Document occurrences of &quot;ripples&quot; and crosscheck to determine the lot of material the product came from.</p><p>Collaborate with the Process Engineer to ensure accurate documentation and analysis.</p><p><strong>Skills</strong></p><p>microsoft excel, Data entry, Inspection, Pivot table, Vlookup, V-lookups, quality control, quality inspection</p><p><strong>Top Skills Details</strong></p><p>microsoft excel,Data entry,Inspection</p><p><strong>Additional Skills &amp; Qualifications</strong></p><p>Proficiency in Microsoft Excel (V-lookups and Pivot Table experience is a plus).</p><p>Experience reviewing video footage and documenting findings (faults, errors, etc.).</p><p>Strong verbal and written communication skills.</p><p>Quality control experience is beneficial.</p><p><strong>Experience Level</strong></p><p>Entry Level</p>

Data & Video Analyst

<p><strong>Job Description</strong></p><p>The ideal candidate will have knowledge in ETL processes, SQL queries, and data</p><p>integration, combined with strong scripting and reporting skills. This role</p><p>focuses on extracting, transforming, and loading (ETL) data from various</p><p>sources, and creating custom reports to meet client-specific requirements. You</p><p>will be responsible for taking customer data from the previous vendor&#39;s</p><p>databases and migrating it into our database, ensuring data is as clean as</p><p>possible.</p><p><strong>Additional Information</strong></p><p>-Manager&#39;s team handles the law enforcement side of this project. Manager&#39;s team is taking data from their vendors databases and migrating it into the Client</p><p>database. Manger&#39;s needs someone that has analytical/problem solving abilities to migrate the data and clean it up as much as possible </p><p>- pull data and migrate it into the right areas, doing analysis to ensure it is migrated correctly, manage scripts.</p><p>- SQL,SQL database management, database administration, QA testing, managing scripts, data conversion </p><p>- 5+years of relevant experience</p><p>-Bachelor&#39;s or associate&#39;s preferred, but can also consider someone with technical school experience and work experience </p><p>-Technical schooling or certifications can be considered as well </p><p>-Looking for a go-getter and someone who is excited about this opportunity. Open to someone more green if they have these soft skills</p><p><strong>Responsibilities</strong></p><ul><li>Understand and implement ETL processes.</li><li>Extract data from various sources, transform it to meet business needs, and load it into target systems.</li><li>Work with a variety of database and file formats, including SQL Server, dBase, Advantage, Excel, and text files.</li><li>Develop and execute SELECT, UPDATE, INSERT, DELETE, and ALTER queries and stored procedures for data cleansing and transformations.</li><li>Utilize SSIS for importing and managing data in test, development, and production environments.</li><li>Familiarity with core SSIS components such as Control and Data Flow tasks, OLEDB and Flat File Sources, OLEDB Destinations, Derived Column, Data Conversion, Sort, Lookup tasks, and Parameters.</li><li>Use Crystal Reports and Visual Studio to customize reports tailored to specific requirements.</li><li>Work with VB, SQL, XML, and JSON to create and modify import scripts.</li><li>Analytical and detail-oriented, ability to identify patterns and trends, and ensure accuracy in setting up Windows scheduled tasks.</li><li>Create SQL Queries and test cases to validate post conversion data.</li></ul><p><strong>Essential Skills</strong></p><ul><li>Excellent verbal and written communication.</li><li>Excellent time management skills.</li><li>Experience in a client-facing role.</li><li>Experience in stakeholder management.</li><li>Experience working in a diverse and challenging environment.</li><li>Ability to determine estimates of effort and impacts on a variety of solutions.</li><li>Ability to manage rapid change in a fast-paced environment.</li><li>Ability to manage deliverables and provide support to multiple projects.</li><li>Data Conversion experience.</li><li>Knowledge of Microsoft Windows applications.</li><li>Developed analytical and problem-solving skills.</li><li>Meticulous attention to detail.</li><li>Experience in testing and validation of output data including reports.</li><li>Minimum of two years of experience with SQL.</li></ul><p><strong>Additional Skills &amp; Qualifications</strong></p><ul><li>Bachelor’s or Associate&#39;s degree in Information Technology or related field, or equivalent experience.</li><li>Technical schooling/Certifications can be considered as well.</li><li>Experience in County/municipal Government software operations and processes a plus.</li><li>5 years of relevant work experience.</li></ul><p><strong>Work Environment</strong></p><p>100% remote - will need to be open to traveling to Temple, GA for around 2 weeks of training</p>

Data Conversion Specialist

<p><strong>Job Description</strong></p><p>The ideal candidate will have knowledge in ETL processes, SQL queries, and data integration, combined with strong scripting and reporting skills. This role</p><p>focuses on extracting, transforming, and loading (ETL) data from various sources, and creating custom reports to meet client-specific requirements.</p><p><strong>Additional Information</strong></p><p>(2 positions) Manager&#39;s team handles the courts side of the projects</p><p>- 1 person more of a lead (5-8+ years of experience)</p><p>- 1 person more junior/intermediate (at least 5 years of relevant experience) </p><p>- 100% remote - even for training</p><p>-Manager&#39;s team handles the law enforcement side of this project. Manger&#39;s team is taking data from their vendors databases and migrating it into the Client</p><p>database. Manger needs someone that has analytical/problem solving abilities to migrate the data and clean it up as much as possible - pull data and migrate it</p><p>into the right areas, doing analysis to ensure it is migrated correctly, manage scripts.</p><p>- SQL,SQL database management, database administration, QA testing, managing scripts, data conversion </p><p>-Bachelor or associate&#39;s preferred, but can also consider someone with technical school experience and work experience </p><p>-Looking for a go-getter and someone who is excited about this opportunity. Open to someone more green if they have these soft skills</p><p><strong>Responsibilities</strong></p><ul><li>Understand and implement ETL processes.</li><li>Extract data from various sources, transform it to meet business needs, and load it into target systems.</li><li>Work with a variety of database and file formats, including SQL Server, dBase, Advantage, Excel, and text files.</li><li>Develop and execute SELECT, UPDATE, INSERT, DELETE, and ALTER queries and stored procedures for data cleansing and transformations.</li><li>Utilize SSIS for importing and managing data in test, development, and production environments.</li><li>Familiarity with core SSIS components such as Control and Data Flow tasks, OLEDB and Flat File Sources, OLEDB Destinations, Derived Column, Data Conversion, Sort, and Lookup tasks, and Parameters.</li><li>Use Crystal Reports and Visual Studio to customize reports tailored to specific requirements.</li><li>Work with VB, SQL, XML, and JSON to create and modify import scripts.</li><li>Identify patterns and trends, ensure accuracy, and set up Windows scheduled tasks.</li><li>Create SQL Queries and test cases to validate post conversion data.</li></ul><p><strong>Essential Skills</strong></p><ul><li>Knowledge in ETL processes</li><li>Minimum of 2 years of experience with SQL</li><li>Experience in data integration and conversion</li><li>Strong scripting and reporting skills</li><li>Experience in a client-facing role</li><li>Experience in stakeholder management</li><li>Excellent verbal and written communication</li><li>Excellent time management skills</li><li>Ability to determine estimates of effort and impacts on a variety of solutions</li><li>Ability to manage rapid change in a fast-paced environment</li><li>Ability to manage deliverables and provide support to multiple projects</li><li>Experience in testing and validation of output data including reports</li><li>Knowledge of Microsoft Windows applications</li><li>Developed analytical and problem-solving skills</li><li>Meticulous attention to detail</li></ul><p><strong>Additional Skills &amp; Qualifications</strong></p><ul><li>Bachelor’s degree in Information Technology or related field, or equivalent experience</li><li>Experience in County/municipal Government software operations and processes is a plus</li></ul><p><strong>Work Environment</strong></p><p>This role is 100% remote, allowing you to work from the comfort of your own home.</p>

<p><strong>Job Description</strong></p><p>The ideal candidate will have knowledge in ETL processes, SQL queries, and data integration, combined with strong scripting and reporting skills. This role</p><p>focuses on extracting, transforming, and loading (ETL) data from various sources, and creating custom reports to meet client-specific requirements.</p><p><strong>Additional Information</strong></p><p>(2 positions) Manager&#39;s team requires candidates who have experience writing scripts from scratch. Some developer/programmer experience will be helpful (we</p><p>do not want a full blown programmer or developer</p><p>- just someone that has experience in this area). Manager also is looking for someone that has a good understanding of financial/accounting principles since his team works a lot with financials.</p><p>-Knowledge in ETL processes</p><p>-Minimum of 5 years experience with SQL</p><p>-Experience writing scripts from scratch</p><p>-Understanding of accounting principles such as debits and credits or experience in data conversion from a financial or accounting industry </p><p>-Experience within the justice industry preferred but not required </p><p>- Data integration and conversion </p><p>-Strong reporting skills</p><p>- Some programming or developer experience is highly preferred</p><p><strong>Responsibilities</strong></p><ul><li>Knowledge of ETL processes.</li><li>Ability to write conversion scripts with an understanding of accounting/financial principles.</li><li>Some programming or developer experience is highly preferred.</li><li>Extract data from various sources, transform it to meet business needs, and load it into target systems.</li><li>Work with a variety of database and file formats, including SQL Server, dBase, Advantage, Excel, and text files.</li><li>Develop and execute SELECT, UPDATE, INSERT, DELETE, and ALTER queries and stored procedures for data cleansing and transformations.</li><li>Utilize SSIS for importing and managing data in test, development, and production environments.</li><li>Familiarity with core SSIS components such as Control and Data Flow tasks, OLEDB and Flat File Sources, OLEDB Destinations, Derived Column, Data Conversion, Sort, and Lookup tasks, and Parameters.</li><li>Use Crystal Reports and Visual Studio to customize reports tailored to specific requirements.</li><li>Work with VB, SQL, XML, and JSON to create and modify import scripts.</li><li>Analytical and detail-oriented, ability to identify patterns and trends, and ensure accuracy.</li><li>Set up Windows scheduled tasks.</li><li>Create SQL Queries and test cases to validate post-conversion data.</li></ul><p><strong>Essential Skills</strong></p><ul><li>Ability to write conversion scripts with an understanding of accounting/financial principles.</li><li>Excellent verbal and written communication.</li><li>Excellent time management skills.</li><li>Experience in a client-facing role.</li><li>Experience in stakeholder management.</li><li>Experience of working in a diverse and challenging environment.</li><li>Ability to determine estimates of effort and impacts on a variety of solutions.</li><li>Ability to manage rapid change in a fast-paced environment.</li><li>Ability to manage deliverables and provide support to multiple projects.</li><li>Data Conversion experience.</li><li>Knowledge of Microsoft Windows applications.</li><li>Developed analytical and problem-solving skills.</li><li>Meticulous attention to detail.</li><li>Experience in testing and validation of output data including reports.</li><li>Must have a minimum of two years of experience with SQL.</li></ul><p><strong>Additional Skills &amp; Qualifications</strong></p><ul><li>Bachelor’s degree in Information Technology, Accounting/Finance/Economics or related field, or equivalent experience.</li><li>Experience in County/municipal Government software operations and processes is a plus.</li><li>Minimum of 5 years experience with SQL.</li><li>Experience writing scripts from scratch.</li><li>Understanding of accounting principles such as debits and credits or experience in data conversion from a financial or accounting industry.</li><li>Experience within the justice industry preferred but not required.</li></ul><p><strong>Work Environment</strong></p><p>100% remote</p>

<p><strong>Description</strong></p><p>This individual will be using Microsoft products such as Outlook and Excel on a daily. They will be answering a few calls as they come in, but the phone system is easy to learn. This is a 2nd shift 3PM - 11PM. They will work with monitors in an office based area. They will be fielding incoming calls and directing them to the right departments or internal employee. They will be adding service tickets. </p><p><br></p><p>There will be 6 weeks of training with the manager, once that is completed they can expect a dollar to two dollars increase.</p><p><strong>Skills</strong></p><p>Customer service, Microsoft office, Microsoft excel, Sop, Clerical, Typing, Outlook, Order entry, Data entry</p><p><strong>Top Skills Details</strong></p><p>Customer service,Microsoft office,Microsoft excel</p><p><strong>Additional Skills &amp; Qualifications</strong></p><p>This needs to be a dependable and reliable person that will show up daily as they have had the last couple leave unexpectedly.</p><p><strong>Experience Level</strong></p><p>Entry Level</p>

Data Entry (2nd Shift| 3pm-11pm)

<h1 style="font-weight: 700;">Job Title: Data Entry Clerk</h1><br><h2>Job Description</h2><p>The Data Entry Clerk will be responsible for a lot of data entry into the company&#39;s system. This role involves taking work orders and entering the information into different programs/systems depending on the customer. There are rules and exceptions for each customer that the candidate must learn and abide by as well. It is very important that data is entered accurately. This is a fully onsite position, working Monday-Friday from 7:30am to 4:00pm.</p><br><h2>Responsibilities</h2><ul><li>Enter data into the company&#39;s system accurately</li><li>Take work orders and enter information into different programs/systems based on the customer</li><li>Learn and adhere to rules and exceptions for each customer</li></ul><h2>Essential Skills</h2><ul><li>Experience with Microsoft Office</li><li>Some data entry experience</li><li>Comfortable utilizing computer programs</li><li>Excel experience is a big plus</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Good organizational skills and attention to detail</li><li>Effective multitasking skills</li><li>Ability to work in a fast-paced, rapidly changing environment</li><li>Sense of urgency and the ability to work under pressure</li><li>Ability to work in an open office setting</li></ul><h2>Work Environment</h2><p>This role will be in a cubicle environment with around 30 people on the team. The dress code is business casual (jeans are okay).</p><br>

Data Entry Clerk

<p><strong>Description</strong></p><p>• Perform Filing and Scanning</p><p>• Extensive Data Entry</p><p>• All other duties as assigned</p><p><br></p><p><strong>Skills</strong></p><p>administrative support, Data entry, Clerical</p><p><strong>Top Skills Details</strong></p><p>administrative support,Data entry,Clerical</p><p><br></p><p><strong>Experience Level</strong></p><p>Entry Level</p>

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