Position Overview: This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients&#39; right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients&#39; medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures. *** This role is fully on-site within a hospital facility in Somerville, MA! A CV-19 vaccination and flu vaccination (during flu season) is required for this location. Essential Functions:<ul><li>Assists incoming callers with the process of submitting a request for medical records</li><li>Provide status updates regarding requests</li><li>Route calls internally to different hospital departments as needed</li><li>Responsible for Opening and Scanning Incoming Mail</li><li>Other duties as assigned</li></ul>Qualifications:<ul><li>1-year prior experience in a medical records department or like setting preferred</li><li>Minimum of 6 months prior inbound call center experience preferred.</li><li>Strong technical/computer skills</li><li>General working knowledge of Microsoft Word &amp; Excel</li><li>CV-19 vaccine</li><li>Flu vaccine (during flu season)</li><li>Local to Somerville, MA!</li></ul>Details:<ul><li>Pay: $20/hr. </li><li>Pay cycle – weekly | medical, dental &amp; vision benefits offered. </li><li>Schedule: Monday – Friday | 8:00am – 4:30pm</li><li>Onsite position | Monday - Friday (No weekends)</li><li>Free parking or shuttle from the Sullivan T stop</li></ul>

public

Medical Records Specialist

FULLY remote- Contract role DescriptionThe Medical Records Specialist is responsible for managing, preparing, and retrieving patient charts and records to ensure accuracy for billing purposes and compliance with Blue Cross NC&#39;s updated medical record submission requirements. This role involves responding to ROI requests, logging all requests, authorizations, and releases in the system, and ensuring timely and accurate submission of medical records. Will also support physician billing insurance follow-up and working denials if they are low on Medical Records work. Additional Skills &amp; QualificationsMust have EPICMust have Insurance Follow-Up Must have Release of Information/experience uploading medical records for claimsPreferred to have Physician Billing experience

TEKsystems is actively hiring medical schedulers for a healthcare clinic in Chaska, MN! Start Date: May 5th ﻿Job Description<ul><li>Answering 75-100 existing patient&#39;s calls/day.</li><li>Will be scheduling returning appointments over the phone</li><li>Busiest days are Mondays</li><li>Could do other projects on a by need basis, but will predominantly be answering inbound calls.</li></ul> Shift:8:00am-4:30pm CST9:00-5:30pm10:00am-6:30pm 5 days/week, or 4 days/week 8-6:30 with Fridays off. SkillsCall center, Customer service Additional Skills &amp; Qualifications<ul><li>Looking for customer service experience, preferably in an office setting.</li><li>They are open to people who have worked in a retail setting but need to be professional</li><li>Call center experience is preferred</li><li>Healthcare experience is also preferred</li></ul>

Medical Scheduler

Job Description<ul><li>Answering 75-100 existing patient&#39;s calls/day.</li><li>Will be scheduling returning appointments over the phone</li><li>Busiest days are Mondays</li><li>Could do other projects on a by need basis, but will predominantly be answering inbound calls.</li></ul> Shift:8:00am-4:30pm CST9:00-5:30pm10:00am-6:30pm 5 days/week, or 4 days/week 8-6:30 with Fridays off. SkillsCall center, Customer service Additional Skills &amp; Qualifications<ul><li>Looking for customer service experience, preferably in an office setting.</li><li>They are open to people who have worked in a retail setting but need to be professional</li><li>Call center experience is preferred</li><li>Healthcare background is also preferred</li></ul>

Job Description<ul><li>Answering 75-100 existing patient&#39;s calls/day.</li><li>Will be scheduling returning appointments over the phone</li><li>Busiest days are Mondays</li><li>Could do other projects on a by need basis, but will predominantly be answering inbound calls.</li></ul> Shift:8:00am-4:30pm CST9:00-5:30pm10:00am-6:30pm 5 days/week, or 4 days/week 8-6:30 with Fridays off. SkillsCall center, Customer service Additional Skills &amp; Qualifications<ul><li>Looking for customer service experience, preferably in an office setting.</li><li>They are open to people who have worked in a retail setting but need to be professional</li><li>Call center experience is preferred</li><li>Healthcare experience is also preferred</li></ul>

TEKsystems is actively hiring for medical schedulers in Arden Hills! Start Date: May 5th Description:• Promptly answer phone calls (100/day) from patients and referents seeking behavioral health services• Schedule and educate patients on behavioral health services for Minnesota clinics• Process internal and external referrals• Communicate scheduling outcomes with referral sources• Verify and update patient demographic information• Address patient complaints and concerns and escalate to management when appropriate• Attend or review notes/recording for mandatory meetings and trainings• Complete other duties as assigned by the Call Center Management Team Skills:customer service, call center Additional Skills &amp; Qualifications:- 1 year call center experience, does not need to be within healthcare

Job Description<ul><li>Answering 75-100 existing patient&#39;s calls/day.</li><li>Will be scheduling returning appointments over the phone</li><li>Busiest days are Mondays</li><li>Could do other projects on a by need basis, but will predominantly be answering inbound calls.</li></ul>Shift:8:00am-4:30pm CST9:00-5:30pm10:00am-6:30pm 5 days/week, or 4 days/week 8-6:30 with Fridays off. SkillsCall center, Customer service Additional Skills &amp; Qualifications<ul><li>Looking for customer service experience, preferably in an office setting.</li><li>They are open to people who have worked in a retail setting but need to be professional</li><li>Call center experience is preferred</li><li>Healthcare experience is also preferred</li></ul>#centralpriority25

Job Title: Medical Transcriptionist Job Description:We are looking for a Medical Transcriptionist to transcribe medical documents from recorded messages. ED experience is preferred.Responsibilities:<ul><li>Transcribe medical documents accurately.</li><li>Provide online copies for review and signature.</li><li>Ensure proper grammar and familiarity with medical jargon.</li><li>Prepare administrative reports.</li><li>Operate transcription equipment and software.</li><li>Maintain patient confidentiality.</li><li>Review documents for quality assurance.</li><li>Enter data into EHR systems.</li></ul>Skills:<ul><li>Data extraction</li><li>Record keeping</li><li>Patient care</li><li>Transcription</li><li>Medical terminology</li></ul>Qualifications:<ul><li>Fast and accurate typing</li><li>Excellent grammar and computer skills</li><li>Ability to work independently</li><li>High school diploma or equivalent</li><li>2+ years of transcription experience</li><li>Experience with Cerner Millennium is a plus</li></ul>#westpriority25

Medical Scribe

Job Title: Member Experience RepresentativeDescription:Are you passionate about helping others and providing exceptional customer service? Join our team as a Member Experience Representative and make a difference in the lives of our members! We are looking for dedicated individuals who can effectively communicate and resolve inquiries related to coverage, claim status, benefit interpretation, billing, and authorizations.Key Responsibilities:<ul><li>Answer Inquiries: Respond to phone and email inquiries from providers, members, customers, or brokers regarding coverage, claim status, benefit interpretation, billing, and authorizations.</li><li>Specialize in One Line of Business: Be proficient in either Medicare or Group/Marketplace, translating healthcare jargon into clear, understandable communication.</li><li>Document Interactions: Accurately document details of interactions and follow-up actions in our database.</li><li>Align with Our Values: Demonstrate commitment to our philosophy, mission, values, and vision.</li><li>Apply Regulations: Appropriately apply organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies.</li><li>Efficient Call Handling: Answer incoming calls efficiently and respond to inquiries within set timeframes to meet department metrics and contractual standards.</li><li>First Call Resolution: Probe and ask appropriate questions to identify caller needs and ensure first call resolution.</li><li>Follow-Up: Follow up with customers or other departments on outstanding issues and escalate appropriate issues to supervisors or relevant individuals.</li></ul>Additional Details:<ul><li>Support Members: Proactively work to resolve member questions and concerns, striving for first call resolution.</li><li>Utilize Technology: Use dual monitors and computer-based resources to find answers and simplify next steps for members.</li><li>Collaborate: Reach out to internal departments or external resources to help resolve member concerns.</li><li>Continuous Learning: Stay current with our plans, computer systems, and insurance trends in a continuous learning environment.</li><li>Protect Information: Ensure the protection of personal health information of our members.</li></ul>Qualifications:<ul><li>Experience in a customer service-focused industry is strongly desired.</li><li>Call center experience is preferred.</li><li>Knowledge of basic insurance concepts is preferred.</li><li>Strong oral and written communication skills with the ability to listen mindfully and ask appropriate questions.</li><li>Ability to organize work and space to complete tasks within identified timeframes.</li><li>Adaptability to new circumstances and challenges in a fast-paced environment.</li><li>Ability to work independently and as part of a team.</li><li>Strong conflict management skills to resolve and deescalate situations while maintaining service excellence standards.</li></ul>Functional Skills:<ul><li>Ability to handle a high volume of phone inquiries or email messages in a fast-paced environment.</li><li>Capacity to multi-task by navigating multiple computer applications and programs simultaneously.</li><li>Intermediate skills in Microsoft Office, including Outlook, Excel, and Word.</li><li>Ability to comprehend and educate members on multiple lines of business for their inquiries.</li></ul>Why Join Us?<ul><li>Be part of a team that values your contributions and supports your growth.</li><li>Work in a dynamic and fast-paced environment where no two days are the same.</li><li>Enjoy opportunities for career advancement and professional development.</li><li>Make a real impact by delivering exceptional service and solutions.</li></ul>

Member Experience Representative

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL! Position: Member Service Representative Job Description<ul><li>To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation</li><li>Provide information regarding the company&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service</li><li>Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts</li><li>Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction</li><li>Handle a call volume of 80-100+ calls daily</li></ul>Qualifications<ul><li>High School Diploma/ GED required</li><li>1-2 years of recent customer service experience working directly with customers (call center, collections, banking)</li><li>Ability to work in a fast-pace high-volume call center environment</li><li>Willingness to help others and ability to navigate difficult conversations</li><li>Professional written and verbal communication skills</li><li>Strong computer knowledge and data entry/typing skills﻿</li></ul>Schedule (multiple shifts available): Monday-Saturday, 1:30pm - 10:00pm, 2:00 - 11:30pm, 2:30pm - 12:00am<ul><li>Monday-Saturday (Sundays off and 1 rotating off day during the week)</li></ul>Location: Pensacola, FL/ ability to work hybrid after training If you are interested and qualify, please apply with your updated resume.

Member Service Rep

Member Service Rep (Evening Shift)

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL to start in the Account Services Department!Position: Member Service Representative  Job Description<ul><li>To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation</li><li>Provide information regarding the company&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service</li><li>Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts</li><li>Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction</li><li>Handle a call volume of 80-100+ calls daily</li></ul> Qualifications<ul><li>High School Diploma/ GED required</li><li>1-2 years of recent customer service experience working directly with customers (call center, collections, banking)</li><li>Ability to work in a fast-pace high-volume call center environment</li><li>Willingness to help others and ability to navigate difficult conversations</li><li>Professional written and verbal communication skills</li><li>Strong computer knowledge and data entry/typing skills</li></ul> Schedule:Afternoon Shifts <ul><li>Full-time, 40 hours per week, Shift times available range between the hours of 11:00AM - 9:30PM</li><li>Monday-Saturday (All Saturday&#39;s required. Will have 1 rotating off day during the week) **MUST have a 6 day availability to work</li><li>Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.</li><li>Training: Monday- Friday, 7:30am - 4pm CST (NO time off during training) </li></ul> If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests Aston Carter integrated with TEKsystems, effective Jan. 1, 2024

Member Service Representative

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL to start in the Fraud Department!Position: Member Service Representative (Fraud) Job Description<ul><li>To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation</li><li>Provide information regarding the company&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service</li><li>Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts</li><li>Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction</li><li>Handle a call volume of 80-100+ calls daily</li></ul> Qualifications<ul><li>High School Diploma/ GED required</li><li>1-2 years of recent customer service experience working directly with customers (call center, collections, banking)</li><li>Ability to work in a fast-pace high-volume call center environment</li><li>Willingness to help others and ability to navigate difficult conversations</li><li>Professional written and verbal communication skills</li><li>Strong computer knowledge and data entry/typing skills</li></ul> Schedule:Afternoon Shifts <ul><li>Full-time, 40 hours per week, Shift times available range between the hours of 12:00PM - 12:00AM</li><li>Monday-Saturday and Sunday-Friday Availability (1 weekend day is required. Will have 1 rotating off day during the week) **MUST have a 6 day availability to work</li><li>Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.</li></ul> If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests Aston Carter integrated with TEKsystems, effective Jan. 1, 2024

DescriptionTo respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Top Skills DetailsCustomer service, call handling, data entry, inbound and outbound calls, call center Work EnvironmentThe Contact Center is open 24/7/365 to be available for our members around the world any time they need us. We believe in work life balance and want you to accept a shift you can work within reasonable flexibility on your part and without significant negative impact on your personal or family life. Shift Expectations: Onsite RequirementScheduled events such as breaks and meals are to be taken when scheduled. Most shifts are flexible which means that your scheduled start time and end time can vary within a one-hour window. Your hours of availability during the day must be 9.5 hours to account for the one-hour variation in your start and end time. You will be taking back-to-back phone calls for the majority of your shift and could be scheduled to take calls for as long as four hours before your next break.

Member Service Representative (Call Center)

Join Our Team as a Member Service Representative (MSR)! Location: Pensacola, FloridaPay Rate: $17.50 per hourEmployment Type: Contract to HireStart Date: May 12 About Us:Are you ready to make a difference? Join the largest credit union in the world, where we proudly serve the financial needs of our military heroes and their families across the globe! With over 343 branches worldwide, we are committed to delivering exceptional service and support to our members. Your Role:As a Member Service Representative (MSR), you will be the voice of our organization, responding to inquiries and requests from our valued members in a fast-paced, 24/7 contact center. If you have a passion for helping others and thrive in a structured environment, this is the perfect opportunity for you! What You&#39;ll Do:<ul><li>Be the Hero: Provide timely and professional responses to member inquiries, ensuring they feel valued and supported.</li><li>Empower Members: Share information about our diverse range of products and services, helping members make informed financial decisions.</li><li>Make Transactions Smooth: Accurately perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and more.</li><li>Spot Opportunities: Advise members on additional products and services that can enhance their financial journey.</li><li>Deliver Excellence: Maintain policy compliance while ensuring a top-notch customer service experience.</li></ul>What We’re Looking For:<ul><li>Customer Service Champions: Strong customer service skills and a knack for problem-solving.</li><li>Call Center Pros: Previous experience in a call center environment, handling high volume calls with ease.</li><li>Adaptable Team Players: Ability to thrive in a structured environment and adapt to multiple systems.</li><li>Great Communicators: Excellent active listening and communication skills that engage and connect with our members.</li></ul>Bonus Skills (Nice to Haves):<ul><li>Experience in administrative roles, secretarial/receptionist positions, banking/mortgage, or high-volume retail environments.</li></ul>Why Work With Us?<ul><li>Make an Impact: Be part of a mission-driven organization that serves military families around the world.</li><li>Flexible Shifts: Enjoy a work-life balance with flexible scheduling options that fit your lifestyle.</li><li>Supportive Environment: Work in a dynamic and engaging atmosphere where your contributions are valued.</li></ul>Shift Expectations:<ul><li>Most shifts are flexible, with a one-hour variation in start and end times.</li><li>Scheduled breaks and meals are to be taken as assigned.</li><li>Be prepared for back-to-back phone calls, with potential for up to four hours of call time before breaks.</li></ul>Ready to Join Us?If you’re excited about providing exceptional customer service and making a positive impact in the lives of our members, we want to hear from you! Send your resume and a brief cover letter highlighting your experience to jeninamiena.tumabini@teksystems.com. Application Deadline: April 30, 2025Don’t miss this chance to be part of something bigger! Join us in supporting our military families and building a brighter financial future together. We can’t wait to welcome you to our team!

Member Service Representative (MSR)

DescriptionTo respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. #eastpriority25

Member Service Representative- Account Services

Member Service Representative Description: We are seeking a dedicated Member Service Representative to respond to inquiries and requests from members and other individuals within our 24/7 high volume, schedule-driven, and structured contact center operation. The ideal candidate will provide information regarding our products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Responsibilities include performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Additionally, the representative will advise members of other products and services that may fit their needs, providing opportunities for positive member interaction. Basic Qualifications:<ul><li>High School Diploma or GED</li><li>At least 2 years of work experience</li><li>Experience in Call Center, Customer Service or Office Administration</li></ul>Skills Needed:<ul><li>Communication</li><li>Customer Service</li><li>Technical Proficiency</li><li>Problem Solving</li><li>Multitasking</li><li>Attention to Detail</li><li>Data Entry</li></ul>Top Skills Details:<ul><li>Customer service</li><li>Data entry</li><li>Inbound and outbound calls</li><li>Call center operations</li></ul> Additional Qualifications (Preferred but not required)<ul><li>Banking and Mortgage experience</li><li>Experience in high volume retail environment</li></ul>

Member Services Representative

Description: Provide exceptional face-to-face customer service to members visiting the branch. Ensure all member service transactions are conducted efficiently and accurately, including handling cash, creating debit cards, depositing checks, and answering inquiries.Responsibilities:<ul><li>Conduct all member service transactions, including cash handling, creating debit cards, depositing checks, and addressing member questions.</li><li>Build and maintain positive member relationships through excellent service and communication.</li><li>Ensure compliance with internal and external regulations, policies, and procedures.</li></ul>Skills:<ul><li>Customer support</li><li>Cash handling</li><li>Computer skills</li><li>Customer service</li><li>Proficiency in Microsoft Office</li></ul>Top Skills:<ul><li>Customer support</li><li>Cash handling</li><li>Computer skills</li></ul>Additional Skills &amp; Qualifications:Must Haves:<ul><li>2+ years of face-to-face customer service experience in retail or service industry</li><li>Experience handling cash</li><li>GED/Diploma</li><li>Ability to pass a credit check</li></ul>Nice to Haves:<ul><li>Proficiency in Microsoft Office Suite</li><li>Previous experience as a bank teller</li></ul>Soft Skills:<ul><li>Outgoing personality</li><li>Excellent active listening skills</li></ul>

Member Service Representative Description: We are seeking a dedicated Member Service Representative to respond to inquiries and requests from members and other individuals within our 24/7 high volume, schedule-driven, and structured contact center operation. The ideal candidate will provide information regarding our products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Responsibilities include performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Additionally, the representative will advise members of other products and services that may fit their needs, providing opportunities for positive member interaction. Basic Qualifications:<ul><li>High School Diploma or GED</li><li>At least 2 years of work experience</li><li>Experience in Call Center, Customer Service or Office Administration</li></ul>Skills Needed:<ul><li>Communication</li><li>Customer Service</li><li>Technical Proficiency</li><li>Problem Solving</li><li>Multitasking</li><li>Attention to Detail</li><li>Data Entry</li></ul>Top Skills Details:<ul><li>Customer service</li><li>Data entry</li><li>Inbound and outbound calls</li><li>Call center operations</li></ul> Additional Qualifications (Preferred but not required)<ul><li>Banking and Mortgage experience</li><li>Experience in high volume retail environment</li></ul>

Description-Providing onsite face to face customer service for any members who walk in the branch. -Conduct all member service transactions; handling cash, creating debit cards, depositing checks, answering questions -Build and maintain favorable member relations/relationships.-Comply with internal and external regulations, policies and procedures. Shift:On Site in Vernon Hills, ILM-F 8AM-4PM Skills &amp; Qualifications:Must Haves:-2+ years of retail or service industry face to face customer service skills-Experience handling cash-GED/Diploma -Credit Check Nice Haves:-Microsoft Office Suite-Previous bank teller experience Soft Skills:- Outgoing- Great active listening skills Experience LevelEntry Level

Description
					Job Summary: We are seeking a highly skilled Microsoft Exchange Contractor to join our team. The ideal candidate will have extensive experience in building and managing both on-premise and Exchange Online environments. This role requires advanced knowledge of PowerShell for Exchange and a strong understanding of email security and associated tools such as Microsoft Defender, CES, Proofpoint, and others. 
Key Responsibilities: 
•	Design, implement, and manage Microsoft Exchange on-premise environments. 
•	Configure and maintain Exchange Online environments. 
•	Develop and execute PowerShell scripts for automation and management of Exchange environments. 
•	Ensure the security of email systems using tools like Microsoft Defender, CES, Proofpoint, etc. 
•	Monitor and troubleshoot Exchange-related issues. 
•	Collaborate with IT and security teams to ensure seamless integration and operation of email systems. 
•	Provide technical support and guidance to team members and stakeholders.
					Skills
					Exchange, Office 365, Microsoft exchange, Powershell, Powershell scripting, Defender, Exchange online, Proofpoint
					Top Skills Details
					Exchange,Office 365,Microsoft exchange,Powershell,Powershell scripting,Defender,Exchange online,Proofpoint
					Additional Skills &amp; Qualifications
					Qualifications: 
•	Proven experience in building and managing Microsoft Exchange on-premise and Exchange Online environments. 
•	Advanced knowledge of PowerShell for Exchange. 
•	Strong understanding of email security and tools such as Microsoft Defender, CES, Proofpoint, etc. 
•	Excellent problem-solving skills and ability to troubleshoot complex issues. 
•	Strong communication skills and ability to work collaboratively with cross-functional teams. 
•	Relevant certifications in Microsoft Exchange and email security tools are a plus. 
•	Preferred but not required: Experience working with other M365 productivity tools such as SharePoint, Teams, and PowerApps.
					Experience Level
					Expert Level

Messaging Engineer

Job Description: We are seeking a highly skilled Monitoring Analyst to join our team. This role is responsible for performing all monitoring processes and ensuring the data is complete, accurate, and validated by the technical product manager within the software compliance Key Responsibilities:<ul><li>Perform license refresh activities per the agreed schedule.<ul><li>Validate aligned contract, PO, and discovery data to ensure it is valid, applicable in scope, and complete.</li><li>Partner with Technical Product Managers and various stakeholders to clarify contract, purchase discrepancies, or inadequacies.</li><li>Escalate procurement, legal, or business partner concerns.</li><li>Partner with technical teams to understand business needs in support of upcoming contract renewals or terminations (e.g., true-up activities, certifications).</li><li>Ensure all license data and setup is thorough and correct, allowing a compliance position to be determined.</li></ul></li><li>Perform analysis for assigned software portfolio at multiple levels to ensure all risks are identified and business-owned controls are performing as designed.</li><li>Notify product managers/owning teams if optimization opportunities are found.</li><li>Identify and validate all system-triggered risks and transition to remediation within the established SLA timeframe.</li><li>Support all allegation or audit activities for assigned software publishers.</li><li>Support LOB requests for specific license information.</li><li>Verify aligned contract, PO, and discovery data provided is valid and applicable in scope.</li><li>Partner with Technical Product Managers and various stakeholders to clarify contract, purchase discrepancies, or inadequacies.</li><li>Escalate procurement, legal, or business partner concerns.</li><li>Partner with technical teams to ensure software products are discoverable and no gaps exist.</li><li>Ensure all license data and setup is thorough and correct, allowing a compliance position to be determined.</li><li>Update existing license records in FNMS and validate the accuracy of information.</li><li>Ensure identified limitations of use are validated by business partners and acquire controls in place.</li><li>Collect data for undiscoverable applications and specialized license metrics.</li><li>Work independently, with limited direction, and be evaluated through end results.</li><li>Possess extensive functional or professional knowledge.</li></ul>

Monitoring Analyst (Software Licensing)

DescriptionThis role is responsible for following up with the title companies on any missing information and collecting the information to clear the condition to get the loan pushed through. This person will be handling all the closing of deals. Once a loan is cleared to close, they will have to make sure all the taxes are correct. They will be responsible with working closely with our title vendors, then moving our file to the funding department. Responsibilities:• Performing routine data entry and validation tasks• Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)• Reviewing and validating loan documents• Handling routine calls, emails and/or chat responses<ul><li>Role is fully onsite in Plano, TX M-F first shift hours.</li></ul>Skillsmortgage lending, closer, closing, title processing, clearing conditions, loan processing, post closing, loan closing, mortgage processing, fha Additional Skills &amp; Qualifications<ul><li>At least two years of Recent experience working as a mortgage loan closer, especially with working in title. </li><li>The experience must be recent and previous experience in Encompass is a plus. </li><li>Knowledge and experience with commercial lending, as well as FHA, VA, and consumer loans is a plus.</li></ul> #centralpriority25 (#centralpriority25)

Mortgage Closer

DescriptionThis role is responsible for following up with the title companies on any missing information and collecting the information to clear the condition to get the loan pushed through. There will be email communication, and also actually calling the title companies. Additional Skills &amp; QualificationsClosers are tasked with ensuring that all the necessary documentation and financial information are accurate and complete before finalizing a mortgage loan. Any mistakes or oversights in the closing process can lead to delays, financial repercussions, and, in some cases, legal issues. At least two years of experience in the mortgage industry, especially with working in title. The experience must be recent and previous experience in Encompass is a plus. Knowledge and experience with commercial lending, as well as FHA, VA, and consumer loans is a plus. Experience LevelIntermediate Level (#eastpriority25)

DescriptionThis role is responsible for following up with the title companies on any missing information and collecting the information to clear the condition to get the loan pushed through. There will be email communication, and also actually calling the title companies. This person will be handling all the closing of deals. Once a loan is cleared to close, they will have to make sure all the taxes are correct. They will be responsible with working closely with our title vendors, then moving our file to the funding department.Need knowledge with checks and balances, it&#39;s like an auditing and checking balances of our closing space handling refinancing and purchasingChecks and balances - balancing titles and releasing documentation with the title company - need more help on the refinance side Responsibilities• Performing routine data entry and validation tasks• Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)• Reviewing and validating loan documents• Handling routine calls, emails and/or chat responses• Assigning and distributing work loads• Monitoring work queues and intervening as needed• Interacting with multiple departments to expedite processing and/or issue resolution• Performing other related duties as required and assigned• Demonstrating behaviors which are aligned with the organization’s desired culture and values Additional Skills &amp; Qualifications<ul><li>At least two years of experience working as a mortgage loan closer, especially with working in title.</li><li>Previous experience in Encompass is a plus.</li><li>Knowledge and experience with commercial lending, as well as FHA, VA, and consumer loans is a plus.</li></ul> #centralpriority25

Mortgage ProfessionalOnsiteLocation: Tampa, Florida Description:This role is responsible for following up with the title companies on any missing information and collecting the information to clear the condition to get the loan pushed through. There will be email communication, and also actually calling the title companies. • Performing routine data entry and validation tasks• Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)• Reviewing and validating loan documents• Handling routine calls, emails and/or chat responses• Assigning and distributing work loads• Monitoring work queues and intervening as needed• Interacting with multiple departments to expedite processing and/or issue resolution• Performing other related duties as required and assigned Additional Skills &amp; Qualifications:At least two years of experience in the mortgage industry, especially with working in closingThe experience must be recent and previous experience in Encompass is a plus.Knowledge and experience with commercial lending, as well as FHA, VA, and consumer loans is a plus.

Mortgage Closer / Post Closer / Funder

DescriptionMust be flexible to work at the assigned branches on a hybrid capacity. Sometimes 2 to 3 days. Sometimes more and sometimes less. On as needed and by appointment basis. Hours: Monday through Friday 8:30am - 5pm, sometimes on Saturdays. Hourly position, overtime eligible Essential Duties and Responsibilities:- Implements effective strategies and techniques to ensure members have a positive experience with our products and services at every touch point.- Processes new loan applications and performs loan origination activities including accurately reading, interpreting, and applying financial and numerical information to the loan file. Adheres to federal and state regulations; secondary market; and company policies, procedures, and guidelines.- A strong emphasis will be place on consultative phone selling, prospecting and member service. This position will focus on phone mortgage origination via inbound and outbound calling utilizing various lead sources (referrals, call lists, phone queue, self-generated, etc.).- Highly skilled in persuasive sales and effective follow-up to maximize lead pull-through to closing.- Uses a consultative approach and asks high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to offer effective solutions for member needs and cross sell other products and services by focusing on the benefits and value to the member.- Cultivates and maintains external referral sources by attending loan closings, networking events, cold calling, follow up, and referrals to generate business and first mortgage purchases.- Travels throughout branch network to strengthen relationships and collaborate with assigned branch teams in order to increase branch referrals and drive mortgage loan growth. Communicates mortgage updates and provides recommendations for identifying new opportunities. Responds to branch team members in a timely and efficient manner.- Performs follow-up work to achieve conditional approval within established time frames.- Provides consistent and effective feedback and communication informing applicants of loan pre-approval, issues preventing approval, denial, etc. Follows up on cancelled and pre-approved applications.

Mortgage Consultant

Description
					The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.


The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with Penny Mac employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values

Schedule M-F 8:30- 5:30 PM
					Skills
					Customer support, Customer service, Call center, inbound and outbound calls, mortgage industry, financial, mortgage, loan servicing, mortgage loan servicing
					Top Skills Details
					Customer support,Customer service,Call center,inbound and outbound calls,mortgage industry,financial,mortgage,loan servicing,mortgage loan servicing
					Additional Skills &amp; Qualifications
					•	Mortgage Contact Center experience 1 recent year Minimum. (Example 2023-2025).
•	Comfortable with High Volume calls.
•	Inbound *&amp;* Outbound call experience.
•	Strong job tenure, no large gaps or job hopping. Must be close to office max 20 mins with reliable transportation, and childcare.

The VP will be looking for candidates with the following
•	Mortgage Contact Center experience 1 recent year Minimum. (Example 2023-2025).
•	Very focused on quality and detail.
•	Committed to be in the office full time. 
•	Professional demeanor.
					Experience Level
					Intermediate Level

Mortgage Customer Experience Specialist

DescriptionCandidate will work on the Customer Service &quot;Customer Experience Specialist&quot; and will serve as the main point of contact for borrower throughout lending process: Role is 100% in office. - Handle roughly 80 loans in the pipeline at any given time- Candidate will also field any &quot;rollover&quot; calls that are in others&#39; queues, if the primary contact at Pennymac is unable to grab the call- Take any inbound calls from current borrowers to discuss loan status or answer any questions they have. Calls will get routed to assigned associate, and then cascaded to someone with same skill level if POC unavailable. - Make time set outbound calls to customers to update then on current status of the loan or give them future expectations of what they might need to gather to keep loan moving. Those calls are roughly every 7 days.- Make systematic outbound calls to update a status change in the loan and let borrower know the next step their file is moving too. - After every call there will be an email sent to the borrower to verify and confirm conversation and any potential next steps- Document call in client contact system for internal reference purposes- Schedule closing times with borrower and can send out closing disclosures Overview:The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Responsibilities:•	Operate in a Call Center environment as a customer success advocate•	Receive inbound calls and make outbound calls to consumers•	Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers•	Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests. •	Effectively manage a pipeline of up to 75 loans•	Performing routine data entry and validation tasks•	Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &amp;/or authorized 3rd parties•	Monitoring work queues and intervening as needed•	Interacting with multiple departments to expedite processing and/or issue resolution•	Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.•	Must request assistance for escalated and/or more complex issues to department associates or supervisors. •	Meet outlined production and quality standards.•	Follow established Policy and Procedures •	Performing other related duties as required and assigned•	Demonstrating behaviors which are aligned with the organization’s desired culture and values Skillsmortgage, customer service

Mortgage Customer Service Representative

DescriptionCandidate will work on the Customer Service &quot;Customer Experience Specialist&quot; and will serve as the main point of contact for borrower throughout lending process: - Handle roughly 80 loans in the pipeline at any given time- Candidate will also field any &quot;rollover&quot; calls that are in others&#39; queues, if the primary contact at Pennymac is unable to grab the call- Take any inbound calls from current borrowers to discuss loan status or answer any questions they have. Calls will get routed to assigned associate, and then cascaded to someone with same skill level if POC unavailable. - Make time set outbound calls to customers to update then on current status of the loan or give them future expectations of what they might need to gather to keep loan moving. Those calls are roughly every 7 days.- Make systematic outbound calls to update a status change in the loan and let borrower know the next step their file is moving too. - After every call there will be an email sent to the borrower to verify and confirm conversation and any potential next steps- Document call in client contact system for internal reference purposes- Schedule closing times with borrower and can send out closing disclosures Overview:The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Responsibilities:•	Operate in a Call Center environment as a customer success advocate•	Receive inbound calls and make outbound calls to consumers•	Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers•	Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests. •	Effectively manage a pipeline of up to 75 loans•	Performing routine data entry and validation tasks•	Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &amp;/or authorized 3rd parties•	Monitoring work queues and intervening as needed•	Interacting with multiple departments to expedite processing and/or issue resolution•	Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.•	Must request assistance for escalated and/or more complex issues to department associates or supervisors. •	Meet outlined production and quality standards.•	Follow established Policy and Procedures •	Performing other related duties as required and assigned•	Demonstrating behaviors which are aligned with the organization’s desired culture and values Additional Skills &amp; QualificationsQualifications:•	Mortgage and/or financial services call center experience is a plus•	Bilingual Spanish is a plus (not needed) •	General understanding of applicable Federal, State and Local mortgage regulations a plus•	Must be a team player with strong attention to detail and able to work independently•	Proven track record at delivering timely and accurate information in a fast-paced environment •	Excellent critical thinking, problem solving, mathematical skills and sound judgment •	Effective time management skills to deliver work on time•	Capable communicator, written and oral•	Strong negotiation skills with ability to effectively resolve problems•	Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) Experience LevelEntry Level (#eastpriority25)

DescriptionCandidate will work on the Customer Service &quot;Customer Experience Specialist&quot; and will serve as the main point of contact for borrower throughout lending process: Role is 100% in office. - Handle roughly 80 loans in the pipeline at any given time- Candidate will also field any &quot;rollover&quot; calls that are in others&#39; queues, if the primary contact at Pennymac is unable to grab the call- Take any inbound calls from current borrowers to discuss loan status or answer any questions they have. Calls will get routed to assigned associate, and then cascaded to someone with same skill level if POC unavailable. - Make time set outbound calls to customers to update then on current status of the loan or give them future expectations of what they might need to gather to keep loan moving. Those calls are roughly every 7 days.- Make systematic outbound calls to update a status change in the loan and let borrower know the next step their file is moving too. - After every call there will be an email sent to the borrower to verify and confirm conversation and any potential next steps- Document call in client contact system for internal reference purposes- Schedule closing times with borrower and can send out closing disclosures Overview:The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Responsibilities:•	Operate in a Call Center environment as a customer success advocate•	Receive inbound calls and make outbound calls to consumers•	Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers•	Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests. •	Effectively manage a pipeline of up to 75 loans•	Performing routine data entry and validation tasks•	Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &amp;/or authorized 3rd parties•	Monitoring work queues and intervening as needed•	Interacting with multiple departments to expedite processing and/or issue resolution•	Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.•	Must request assistance for escalated and/or more complex issues to department senior associates or supervisors. •	Meet outlined production and quality standards.•	Follow established Policy and Procedures •	Performing other related duties as required and assigned•	Demonstrating behaviors which are aligned with the organization’s desired culture and values Additional Skills &amp; QualificationsQualifications:•	Mortgage and/or financial services call center experience is a plus•	Bilingual Spanish is a plus (not needed) •	General understanding of applicable Federal, State and Local mortgage regulations a plus•	Must be a team player with strong attention to detail and able to work independently•	Proven track record at delivering timely and accurate information in a fast-paced environment •	Excellent critical thinking, problem solving, mathematical skills and sound judgment •	Effective time management skills to deliver work on time•	Capable communicator, written and oral•	Strong negotiation skills with ability to effectively resolve problems•	Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) #eastpriorty25

DescriptionThis role is responsible for following up with the title companies on any missing information and collecting the information to clear the condition to get the loan pushed through. There will be email communication, and also actually calling the title companies. Additional Skills &amp; QualificationsAt least two years of experience in the mortgage industry, especially with working in title. The experience must be recent and previous experience in Encompass is a plus. Knowledge and experience with commercial lending, as well as FHA, VA, and consumer loans is a plus. Experience LevelIntermediate Level (#eastpriority25)

Mortgage Funding Specialist

Description The Home Loan Specialist will: Perform routine data entry and validation tasksInitiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)Review and validate loan documentsHandle routine calls, emails and/or chat responsesMonitor work queues and intervening as neededPerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organization’s desired culture and valuesSkillsCustomer service, Data entry, Administration support, Mortgage, Mortgage loan, Loan operation, Banking, Financial services, encompass, Closing, funding loansTop Skills DetailsCustomer service,Data entry,Administration supportAdditional Skills &amp; QualificationsAssociate’s degree or equivalent work experienceProficiency in Microsoft OfficeFinancial Services and, if possible, mortgage industry experience preferredGeneral understanding of applicable Federal, State and Local regulations PAY: $24-26/hr

Mortgage Loan Processor

Description•	Examine loan applications and supporting documents for completeness and accuracy •	Ensure file contains all required documentation and meets acceptable Underwriting (DU, LQA and Fraud)(TRID &amp; RESPA) standards and complies with established guidelines•	Use inventory checklist to ensure loan files and complete and accurate•	Accurately review loan documentation and collateral files•	Verify accuracy of data between documents and systems•	Achieve a minimum of 95% Productivity, 85% Quality, 90% completion within SLA What you need to have:•	3-5 year’s of recent Mortgage Experience within processing, closing, condtions and or review •	Experience in reviewing Underwriting Summaries•	Proficiency in all areas of loan documentation, loan policies/guidelines, and procedures understanding of current mortgage lending•	Must be a self-starter and self -motivated to meet job expectations and goals•	Ability to thrive in a fast paced, multi-tasking environment and to manage multiple deadlines•	Ability to identify and solve problems with strong attention to detail with a focus on data accuracy and integritySkillsloan processing, loan origination, post close, encompass, detail oriented FULLY ONSITE IN IRVING, TX

Mortgage Loan Review Specialist

Job Description:We are seeking an experienced Mortgage Title Specialist to join our team. This role requires a deep understanding of title review, lien clearance, property taxes, and the overall mortgage loan process. The ideal candidate will have recent experience in the mortgage industry, specifically working with title, and be capable of handling files from application to closing. Key Responsibilities:• Conduct title review and identify any potential issues, including liens, encumbrances, and title defects.• Verify property taxes to ensure they are current, and manage delinquent tax issues.• Handle lien clearance, including understanding lien positions, payoffs, and when additional support is needed.• Set up property taxes in loan files, including reviewing and incorporating tax documents provided by the title company.• Work closely with title companies, mortgage lenders, and closing teams to ensure files are accurately processed and ready for closing.• Utilize Encompass or similar loan origination systems (training available if needed).• Manage loans from application to closing, ensuring a smooth transition through each stage.• Assist with closing processes, including reviewing final documents and ensuring compliance with regulations. Qualifications:• Minimum 2 years of recent experience in the mortgage industry, specifically in title processing.• Strong knowledge of property taxes, lien clearance, and title-related processes.• Experience with mortgage loan processing, understanding the full progression from application to closing.• Prior experience with closing transactions within a mortgage lender, title company, or related field.• Familiarity with Encompass is preferred but not required (training available).• Experience with commercial lending, FHA, VA, and consumer loans is a plus.• Strong attention to detail and ability to manage multiple files efficiently.

Mortgage Openings!

DescriptionThe Mortgage Post Closer plays a crucial role in the closing process of mortgage loans, ensuring all documentation is accurate and compliant with relevant regulations. This position requires a thorough understanding of the closing process, strong organizational skills, and the ability to work collaboratively with various stakeholders in the financial services industry.Responsibilities<ul><li>Review and validate loan documentation for accuracy, completeness, and compliance with guidelines.</li><li>Conduct thorough audits of closed loans to verify adherence to requirements.</li><li>Prepare and deliver complete closed loan packages as assigned.</li><li>Collaborate with internal teams (processing, Account Manager) to resolve discrepancies or issues in loan files.</li><li>Prioritize workload to meet rate lock expirations and delivery deadlines.</li><li>Prepare final closing documents and coordinate with title companies and lenders for timely delivery.</li><li>Maintain organized records of closed loans and related documentation.</li><li>Provide excellent customer service to internal and external stakeholders, including communication with clients and borrowers.</li><li>Perform additional tasks as assigned.</li></ul>Skills<ul><li>Post-closing</li><li>Mortgage lending</li><li>Mortgage banking</li><li>FHA loans</li><li>Refinancing</li><li>Mortgage industry</li></ul>Additional Skills &amp; Qualifications<ul><li>Minimum 3-5 years of post-closing mortgage experience</li><li>Strong knowledge of mortgage lending regulations and compliance requirements</li><li>Excellent attention to detail and organizational skills</li><li>Proficiency in mortgage software and Microsoft Office Suite</li><li>Strong analytical and problem-solving abilities</li><li>Ability to work under pressure in a fast-paced environment</li><li>Effective written and verbal communication skills</li></ul>Education, Certification, and License Requirements<ul><li>High school diploma or GED</li></ul>

Mortgage Post Closer

Mortgage Processing Assistant Start Date: April 28th Pay Rate: 19/hr (paid weekly)Location: Scottsdale, AZ, 85256Schedule: Monday to Friday, 7 am to 5 pm Job Description<ul><li>Mortgage Processing Assistants will assist the Processing teams with all administrative tasks (scanning, filing, putting paper work together).</li><li>They will be reaching out to internal employees via phone for information on borrowers. They will be working in multiple systems and working a large pipeline of loans.</li><li>Communicating with third party companies for loan information retrieval.</li><li>Ordering home owner insurance.</li><li>Ordering and receiving documents.</li><li>Check verification of employment for potential home owners/borrowers.</li><li>Entering different mortgage documents in the database.</li><li>Reaching out via phone to internal employees for information on the borrowers.</li><li>Scanning, filing, putting paperwork together.</li></ul>Additional Skills &amp; Qualifications<ul><li>1 year of any financial services experience.</li><li>3+ yeas of administrative/date entry skills.</li><li>Strong professional writing skills.</li><li>Ability to move from system to system.</li><li>Strong attention to detail.</li><li>Ability to operate independently from task to task.</li><li>Financial/Banking background (not needed, but huge plus).</li><li>Ability to work in fast paced environment.</li></ul>Work Environment<ul><li>Schedule will be M-F between 7-5</li><li>In office in Scottsdale, AZ 85256.</li><li>Work Hard/Play Hard culture.</li><li>Zen Room/ VIP Room filled with free drinks &amp; Snacks.</li><li>Arcade Games throughout floor.</li></ul>Thank you for your consideration and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems Recruiter to discuss the next steps in our hiring process!

Mortgage Processing Clerk

TEKsystems is actively hiring for mortgage recording specialists in Saint Paul! **Looking for people with recent mortgage experience!** Start Date: ASAP DescriptionThe candidate will be responsible for receiving mortgage files from the field (from notary or client) from lenders such as Citi and Countrywide. Will go through each file and audit the package. Responsible for going through a checklist to ensure QC requirements, updating reports, auditing documents and making corrections as necessary, interacting with notary to clear exceptions and telephone or email correspondence with the client. Will be responsible for 25 files per day (and 150-250 files during busy times). Must be a self-starter, will be hitting the ground running from day one with little formal training. Strong Leadership skills, experience with mortgage document recognition especially knowledge of recordable documents, someone who has the ability to work in a fast paced environment while maintaining accuracy, and a positive attitude. Experience from a settlement or title company is a must. Schedule: 7:30 AM-4:30 PM (must be flexible on this). Skillsfinancial services, post closing, Post, Closing, Title, MortgageTop Skills Detailsfinancial services, post closing Additional Skills &amp; QualificationsMust haves: * 3-6 Months related experience in financial services * High School Graduate or General Education Diploma (GED)Candidate should be from a Title, settlement agent shop or from a National vendor management company with knowledge of mortgage closing documents.

Mortgage Recording Specialist

Working 100% onsite in Kansas City MOShift: overnights 11:30pm-7:30am M-F Top Skills - Must Haves<ul><li>noc</li><li>network operations</li><li>lan wan</li><li>fiber optic cabling</li><li>cisco routers switches</li><li>Network monitoring</li><li>Tcp/ip</li><li>Network troubleshooting</li></ul> Top Skills&#39; Details- Open to all candidates - Experienced NOC Techs is preferred or a junior level candidates who have Networking certifications.- Networking, Provisioning, NOC, MPLS, DWDM, Layer 1-3, Cisco, NokiaSecondary Skills - Nice to Haves<ul><li>Ccna</li><li>mpls</li><li>dwdm</li><li>sonet</li></ul> PRIMARY RESPONSIBLILITES:• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required• Trouble ticket management and documentation• Troubleshooting DWDM, MPLS, and SONET network equipment• Read and interpret CLR/DLRs• Perform remote resolution of faults through various Network Management Systems (NMS)• Monitor network performance after maintenance and network/DC changes• Work closely with Operations and Engineering to ensure quick circuit activation• Provide network assistance to Data Center technicians.• Correspond with customers with ticket updates and technical support• Interpret and implement MOPs for Network changes and upgrades SKILLS AND ABILITIES:• Familiarity with trouble ticking systems• Strong customer service skills• Knowledge of LAN/WAN technologies.• DWDM and/or MPLS fundamentals.• Must be able to work a flexible schedule in a 24x7 environment• Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.• Multi-task and maintain composure in a demanding work environment.• Nokia, ADVA, Ekinops and MRV experience, preferred• Familiarity with trouble ticking systems, preferred• Knowledge of Fiber optic fundamentals, preferred• Experience performing circuit testing procedures and test equipment, preferred Skillsnoc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting Additional Skills &amp; QualificationsEDUCATION AND EXPERIENCE:• High school diploma or equivalent• Minimum 1 year in telecommunications or equivalent technical training• Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred

NOC Technician

There&#39;s current a Network Admin/Engineer opportunity available with a large healthcare client in Duluth, MN. This will be a 6 month contract with the intention for hire full-time, and will site 100% onsite in Duluth, MN. Feel free to apply if you&#39;re interested in learning more. DescriptionThis person will be the one and only Networking resource on-site in Duluth, MN so we&#39;re looking for someone who can work independently, and not be micromanaged. This role will be about 75% Network Administration and about 25% Network Engineering. On-site in Duluth with about 5-10% travel. Majority of any travel would be throughout the state of MN with maybe a one off visit to Wisconsin. Top Skills the client is looking for:1. Cisco Switches - 9300, 9200, 38502. Routers - SD WAN3. Handling tickets/troubleshooting4. Tracking IPs and Network Remediation

Network Admin/Engineer

DescriptionThis is will be the only Networking resource for our client at this location. They are doing a 6-month contract with intention to hire. This role will be about 75% Network Administration and about 25% Network Engineering. This will be the one and only Networking resource on-site in Duluth, so a person who can work independently, and problem solve is preferred. On-site in Duluth with about 5-10% travel. Majority of any travel would be throughout the state of MN with maybe a one off visit to WisconsinSkillscisco switches, cisco routers, Firewall, Network engineering, Wan, wireless access pointTop Skills Detailscisco switches,cisco routers,Firewall,Network engineering,Wan,wireless access pointAdditional Skills &amp; QualificationsaboveExperience LevelIntermediate Leve

DescriptionOur client is looking for a Sr. Network Administrator or Network Engineer to bring on to their Infrastructure team. This role will be about 75% Network Administration and about 25% Network Engineering. This will be the one and only Networking resource on-site in the Duluth area, so a person who can work independently, and problem solve is preferred. On-site in Duluth with about 5-10% travel. Majority of any travel would be throughout the state of MN with maybe a one off visit to Wisconsin. Skillscisco switches, cisco routers, Firewall, Network engineering, WAN, wireless access points Top Skills Detailscisco switches, cisco routers, Firewall, Network Engineering, WAN, wireless access points Experience LevelIntermediate Level

MUST HAVE AN ACTIVE SECURITY CLEARANCE DescriptionWe seek a Network Administrator with an active Secret (S) clearance to support and maintain a Wireless LAN environment for the U.S. Navy in Norfolk, VA. This on-site role will focus on monitoring, troubleshooting, and optimizing a complex network infrastructure built primarily on Aruba technology. The ideal candidate will possess in-depth experience with Aruba ClearPass, WLAN Controllers, CX Switching, and EdgeConnect, along with a strong background in firewalls and general networking.Key Responsibilities:• Monitor and manage the Aruba Wireless LAN environment, ensuring optimal performance and security.• Configure, maintain, and troubleshoot Aruba ClearPass for network access control (NAC) and policy enforcement.• Deploy, configure, and maintain Aruba WLAN Controllers and Aruba CX Switching solutions.• Support and troubleshoot network connectivity issues, VLAN configurations, and security policies.• Administer firewalls, including pfSense and Palo Alto, ensuring proper security rules, VPN configurations, and network segmentation.• Manage Aruba EdgeConnect for SD-WAN optimization and ensure reliable connectivity across naval networks.• Implement and maintain network security best practices in compliance with DoD and Navy cybersecurity policies.• Work closely with IT and cybersecurity teams to enhance network performance and security posture.• Document network configurations, changes, and troubleshooting procedures for future reference.Required Qualifications:• Active Secret (S) clearance required.• 5+ years of experience in network administration with a focus on wireless networking and security.• Strong expertise in Aruba technologies, including:o Aruba ClearPasso Aruba WLAN Controllerso Aruba CX Switchingo Aruba EdgeConnect• Experience with firewall administration, including pfSense and Palo Alto.• Solid understanding of TCP/IP, VLANs, VPNs, routing protocols (BGP, OSPF), and network security principles.• Familiarity with DoD network security standards and compliance requirements.• Ability to troubleshoot complex network issues in high-security environments.• Strong communication skills with the ability to collaborate across teams and provide technical guidance.SkillsFirewall, aruba wireless, edgeconnect, clearpass, palo alto, Cisco routers, Cisco switchesTop Skills DetailsFirewall,aruba wireless,edgeconnect,clearpass,palo altoAdditional Skills &amp; QualificationsPreferred Qualifications:• Aruba Certified Network Professional (ACNP) or Aruba Certified ClearPass Professional (ACCP) certification.• Palo Alto Networks Certified Network Security Administrator (PCNSA) certification.• Experience with Navy or DoD networks and STIG compliance.• Experience with automating network tasks via scripting (Python, Ansible, etc.).Work Environment &amp; Conditions:• Onsite position in Norfolk, VA at a U.S. Navy facility.• May require on-call support and occasional travel to naval installations.Experience LevelIntermediate Level

Network Administrator

DescriptionOur Engineering customer is looking for someone to add to there Newark DE location to provide support to an office of approximately 140 people consisting construction inspectors, land development, water resources etc. Most are in the field but about 2 dozen are in the office. There&#39;s also a component of supporting surrounding offices in Dover, Georgetown, Haines Point on occasion. This person will be &quot;the IT person&quot; to support this location and others as outlined above. Because of that you are expected to handle helpdesk tickets, PC hardware issues (broken screen, missing keys), password resets to networking, DHCP, DNS, replace switch&#39;s, support Meraki wireless access points, Windows servers etc. This is a hybrid cloud environment, some things are on prem., some are in the cloud. This is a Microsoft shop. Duties as outlined:•	Supporting multiple locations nationwide with additional IT staff. The ability to work in a fast-paced environment is a must. Detail-oriented, skilled at problem resolution and documentation. Exceptional customer service and communication skills are required. Supporting the day-to-day environment and longer-term projects. •	Provide timely and helpful customer service positively and professionally •	Log all Help Desk interactions in a timely manner •	Follow standard Help Desk procedures •	Answer Help Desk phone/email and resolve Tier 1/Tier 2 PC/Server/network issues. •	Comply with all KCI policies and procedures •	Respond to requests for technical assistance in person, via phone or electronically •	Diagnose and resolve technical hardware and software issues •	Research questions using available information resources •	Solve more advanced problems beyond the scope of basic Help Desk•	Advise employees on appropriate action•	Redirect problems to correct resource •	Identify and escalate situations requiring urgent attention•	Track and route problems and requests and document resolutions•	Educate and empower employees with IT training •	Stay current with system information, changes, and updates•	Perform routine network management of servers and networking equipment •	Management of Windows Environment supporting Desktop/Server hardware/software and accessories. •	Active Directory, Exchange, Teams User account administration. •	Active Directory implementation and management. •	Communication &amp; Documentation of troubleshooting steps, installation procedures, and support agreements. •	Work with vendors to address service issues.•	5+ years in a Windows Environment supporting hardware/software associated with PCs &amp; Servers preferred. Ability to manage Windows Server, Active Directory, DHCP, DFS, and DNS. Management of switches and routers. •	Ability to work off hours to troubleshoot and perform upgrades or implementations as needed.•	The ability to lift 50 lbs. and be able to crawl under a desk or climb a ladder is a must. •	Overnight travel is required a few times a year with advanced notification. All travel expenses are paid for.•	Reliable Transportation is required.Skillsswitches, Troubleshooting, windows server, active directory administration, Router, Active Directory, DNS Additional Skills &amp; QualificationsExperience supporting Autodesk and Bentley CADD software is a plus.PowerShell experience is a plus.High School diploma required. MCITP, Net+, A+, and HDI certifications desired.

(This position is fully on-site in Montgomery, AL) DescriptionOur Router, Boundary Protection, and DNS Teams oversee an enterprise DoD environment supporting the USAF that requires a unique and dynamic skill set that is expected to complete associated training programs and/or actively pursue professional development/cross-training opportunities. All team members expected to provide continuity for 24/7/365 operations regardless of their current assigned shift. Manages the gateway, routers and switches for the program. Resolves network problems; operate network analyzers, WAN test equipment, and network simulators. Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate. Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures. Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary. Performs Tier 1-2 problem determination. Interfaces with users and/or network vendors. Implements associated projects. SkillsNetwork engineering, Router, CCNA, cisco routers, cisco switches, security clearance Top Skills DetailsNetwork engineering, Router, CCNA Additional Skills &amp; Qualifications•	Three to four years of progressively responsible network engineering hands-on experience with Cisco platforms. •	Candidate must have CCNA and Security+ CE certifications.•	Applicant must possess refined critical thinking skills, should be a self-starter, may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred.•	Experience with EIGRP, OSPF, BGP and multicast. Experience LevelIntermediate Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: §  Medical, dental &amp; vision §  Critical Illness, Accident, and Hospital §  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available §  Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) §  Short and long-term disability §  Health Spending Account (HSA) §  Transportation benefits §  Employee Assistance Program §  Time Off/Leave (PTO, Vacation or Sick Leave)

Network Administrator *Clearance & Certifications Required*

DescriptionOur customer is in need of a Network Architect to join their team on a contract basis. This is mostly remote (95%). Day to day: He or she will be doing discovery into their environment to determine where the gaps are, any redundancies and opportunities for efficiency. Mostly discovery efforts and planning This person will play a critical role in helping to shape, design, and plan for transitioning over to the organizations environment. They want this person to come in and take the bull by the horns from a network architectural perspective. Helping with WAN upgrades, LAN connectivity, routing connectivity, internet connectivity, generally what you would see from an CCNP type of a resource. Someone with their CCIE, but someone who still rolls their sleeves up. Someone with strong architectural experience to where they designed networks for other organizations. They have 5 facilities that comprise the legacy network environment. They have 3 data centers in their environment. Must be strong with cisco products, but from an architect perspective. The OSI model would ideal for this position. For security, they use Cisco ASA, palo alto in their environment. Someone who has led architectural designing in the past, helping other engineers to understand the environment. SkillsNetwork engineering, Ccna, Cisco routers, Wan, Cisco switches, Palo alto, Troubleshooting, Ccnp, Lan, Firewall, SwitchesTop Skills DetailsNetwork engineering, Ccna, Cisco routers, Wan ,Cisco switches, Palo alto, Troubleshooting, Ccnp, Lan, Firewall, SwitchesAdditional Skills &amp; QualificationsHybrid role – Mostly remote, about 90-95% of the time. They would like this resource to be available, should they need to go on-site to help with something. If they were to go on-site, which is rare, it would likely be the main location.Experience LevelEntry Level

Network Architect

DescriptionSenior Level Network Architect to work within their cyber, OTSGP and arch group. They are creating a secure data communications link between the aggregator companies and their own Realtime grid network. They must have DER project experience setting up and designing a Network, firewall and cyber security technologies. Cisco, Palo and Data communications arch experience. Info for DER project....seeking a technical architect/SME to support a DER Network project. Duration: 2 years and would like to on-board someone within the month ASAPFirst deliverable is June 2026 (end of June)Location? Remote but may need to travel quarterly for meetingsResponsibilities:Technical Architect/SMEDER experience that has built a DER network at another Utility or driving designs and collaborating with.Understanding of SASE, Palo Alto, FirewallsAbility to take requirements and develop into a design.Security services knowledge Understand what is required to prevent an attack from the cloud. ester Lead (end of 2025) SkillsNetwork engineering, Firewall, Router, Cisco routers, Paloalto, architecture, DER, DERMS, Smart Grid, Cisco switches, Routing, firewall arch Top Skills DetailsNetwork engineering,Firewall,Router,Cisco routers,Paloalto,architecture,DER,DERMS,Smart Grid Additional Skills &amp; QualificationsBuilding infrastructure to allow third-party Distributed Energy Resource (DER) aggregators to connect to their network securely.This is a new initiative, as their current Utility Enterprise Network (EUN) does not allow direct internet access.The DER aggregators will combine various distributed energy sources (solar, wind, electric vehicle charging, etc.) and provide data on the status and generation of these resources.Looking for an experienced network architect who understands energy delivery architecture and security protocols to help design and implement this new network environment.The project is in the early planning stages, and internal teams have been working on the requirements, but they need someone to coordinate and validate the approach.The design phase is estimated to be an 18-month project, with the architect needed for the first 9 months.Open to considering candidates with experience in smart grid or utility network architecture, even if they don&#39;t have direct DER experience, as long as they understand network operations and security.The budget for the architect role is still to be determined, and TEKsystems will provide a proposal based on their market research. Experience LevelExpert Level

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