DescriptionAnswers and handles inbound calls to the Service Departments, scheduling appointments and providing assistance as necessary2.	Obtains detailed, accurate and specific customer, vehicle and service information3.	Monitors appointments, contacting no-shows daily to reschedule4.	Proactively contacts customers and conducts other outbound calls as necessary5.	Retrieves and handles after-hours voicemails appropriately6.	Brings any potential customer dissatisfaction issues to the attention of the Service Customer Care Center7.	Ensures the dealership meets or exceeds the manufacturer’s national average for customer satisfaction8.	Maintains safe work environment9.	Completes all other projects and duties as assignedSkillsCustomer service, call center, dealerships Additional Skills &amp; Qualificationshigh school diploma or equivalent 2+ years of call center experience car dealership experience a plusExperience LevelIntermediate Level

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Service Coordinator

DescriptionWe are seeking an experienced and highly organized Service Coordinator III to join our team. The ideal candidate will coordinate and oversee the execution of service tasks, ensuring the highest level of customer satisfaction and efficient operations. This role requires excellent communication skills, a solid understanding of google, and the ability to collaborate effectively with different teams.Responsibilities:• Manage and coordinate service requests and projects from initiation to completion, ensuring timely and accurate delivery of services.• Serve as a point of contact for customers. Address customer inquiries and issues promptly and professionally.• Work closely with Customer Success Managers, Project Managers, technicians, and other team members to allocate resources and resolve service-related issues.• Request and manage all necessary documentation related to service contracts, including reports, forecast, and purchase orders.• Identify and implement process improvements and best practices to enhance service delivery and operational efficiency.• Assist in handling payment and billing issues with partners and vendors. Ensure timely and accurate processing of invoices.• Work with the Service Contracts team for contract loading, renewals, and change requests. Manage changes within customer contracts. Close out monthly Install Agreements.• Handle customer escalations and provide effective solutions to ensure customer satisfaction.• Coordinate quarterly team meetings. Skills &amp; Qualifications• Bachelor’s degree in business administration or a related field.• 3-5+ years of experience in business service coordination, administrative or a related role.• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, and other relevant software.• Excellent verbal and written communication skills. Ability to convey information clearly and effectively to both customers and team members.• Exceptional organizational and multitasking skills. Ability to prioritize tasks and manage time efficiently.• Strong analytical and problem-solving abilities. Capacity to handle complex service issues and provide effective solutions.• Strong relationship-building skills with a focus on teamwork and customer satisfaction.• Basic financial knowledge, including cost management and revenue forecasting.• Salesforce experienceExperience LevelEntry Level

Description<ul><li>Troubleshooting and Problem Solving:<ul><li>Diagnose and resolve hardware and software issues on desktops, laptops, and other devices. </li><li>Identify and resolve network connectivity problems. </li><li>Troubleshoot software applications and operating systems. </li></ul></li><li>User Support:<ul><li>Provide technical assistance to users via phone and email.</li><li>Answer user questions and address their IT-related concerns. </li><li>Document issues and solutions in a ticketing system. </li></ul></li><li>Hardware and Software Management:<ul><li>Install, configure, and maintain computer hardware and software. </li><li>Perform routine maintenance and upgrades on computer systems. </li><li>Set up new user accounts and devices. </li></ul></li><li>Other Responsibilities:<ul><li>Train users on computer hardware and software applications. </li><li>Maintain accurate inventory of hardware and software. </li><li>Follow established procedures and protocols for IT support. </li><li>Stay up-to-date with the latest technology and best practice</li></ul></li></ul> SkillsHelp desk, Troubleshooting, Active directory, Technical support, service now, Office 365, Windows, ITSM, helpdesk troubleshootingTop Skills DetailsHelp desk, Troubleshooting, Active directory, Technical supportAdditional Skills &amp; QualificationsWindows and Mac experience is a plus for this role. Working and supporting windows PCs, Mac PCsExperience Levelentry level - 6 months IT experience preferred

Service Desk Analyst

Description<ul><li>Troubleshooting and Problem Solving:<ul><li>Diagnose and resolve hardware and software issues on desktops, laptops, and other devices. </li><li>Identify and resolve network connectivity problems. </li><li>Troubleshoot software applications and operating systems. </li></ul></li><li>User Support:<ul><li>Provide technical assistance to users via phone, email, or in-person. </li><li>Answer user questions and address their IT-related concerns. </li><li>Document issues and solutions in a ticketing system. </li></ul></li><li>Hardware and Software Management:<ul><li>Install, configure, and maintain computer hardware and software. </li><li>Perform routine maintenance and upgrades on computer systems. </li><li>Set up new user accounts and devices. </li></ul></li><li>Other Responsibilities:<ul><li>Train users on computer hardware and software applications. </li><li>Maintain accurate inventory of hardware and software. </li><li>Follow established procedures and protocols for IT support. </li><li>Stay up-to-date with the latest technology and best practice</li></ul></li></ul> Top Skills DetailsHelp desk, Troubleshooting, Active directory, Technical supportAdditional Skills &amp; QualificationsWindows and Mac experience is a plus for this role. Working and supporting windows PCs, Mac PCs, Apple devices.. “we can build from there.”Experience LevelLevel 2

Required Skills:<ol><li>1+ years of helpdesk support experience</li><li>Windows OS</li><li>Office 365</li><li>Active Directory</li><li>Chat support (plus but not required)</li></ol> Job Description:Client is looking to hire a Service Desk Analyst. Team is currently doubling in size due to higher call volume and incoming tickets. While supporting daily IT related tasks and projects, technician will also have opportunities to grow technical skills by learning new technologies that keep clients centers up and running! Responsibilities include, but are not limited to:<ul><li>100% IT phone and chat support</li><li>Networking support (DNS, DHCP, TCP/IP, etc.)</li><li>Troubleshoot in a multi-user high volume environment</li><li>Troubleshoot PC&#39;s, printers, etc.</li><li>Support Windows based devices</li><li>Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.</li><li>Triage high impact events</li><li>Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions</li><li>Managing local technical projects</li><li>Maintain or create policies, procedures, and processes</li><li>Identify root-causes of operational issues and process inefficiencies</li><li>Working with limited supervision in a customer-facing service role</li><li>Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms</li></ul>

Description
					The Service Desk Analyst is responsible for providing telephone and remote support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment.


ESSENTIAL JOB DUTIES &amp; RESPONSIBILITIES
•	Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
•	Apply expert knowledge of “STB applications”, such as MS Windows 10, Outlook, MS Office, Worksite, Diaries, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems
•	Educate users and team members on software and support issues
•	Communicate clear, concise, step-by-step procedures to users
•	Escalate Firm-wide system problems according to Department guidelines
•	Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support
•	Prioritize issues based on urgency and according to Department guidelines
•	Follow up with users to ensure issues have been satisfactorily resolved
•	Document troubleshooting steps to share with User Support and others as appropriate
•	Make suggestions for departmental technical procedures and troubleshooting knowledgebase
•	Troubleshoot with vendor support to resolve technical issues
•	Understand all methods of accessing the Firm’s systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
•	Configure, test, troubleshoot smartphones and other devices for domestic and international use ensuring that secured and adequate connectivity is available at the traveler’s destination
•	Assist with laptop imaging and configuration, wipe devices according to Department guidelines and restore laptop to original configuration upon return
•	Troubleshoot and resolve basic telephone equipment problems
•	Perform other duties as assigned
EDUCATION 
REQUIRED
•	High School diploma or GED equivalent required
PREFERRED
•	TECHNICAL SKILL COURSEWORK PREFERRED


SKILLS AND EXPERIENCE
REQUIRED
•	2 to 4 years of relevant experience required
•	Ability to present information effectively verbally and in writing
•	Ability to communicate step-by-step procedures to users in a clear and concise manner
•	Basic math skills: addition, subtraction, multiplication, division
•	Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops
•	Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
•	Strong attention to detail, analytical and problem solving skills
•	Strong customer service skills
•	Ability to master functionality of new Firm applications quickly and effectively
PREFERRED
•	N/a
					Skills
					legal service desk, Windows OS, MS Office, document management, Citrix/VPN, iManage, Intune, ServiceNow
					Top Skills Details
					legal service desk,Windows OS,MS Office,document management,Citrix/VPN
					Additional Skills &amp; Qualifications
					Candidates must have excellent customer service and problem solving/troubleshooting ability.
					Experience Level
					Expert Level

Description
					One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications.
 
In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user requests
• Answer calls or e-mail contacts within the required service level time frame
• Triage requests to ensure accurate transfers and escalation
• Track open tickets and monitor ticket progress and close ticket items when problems are resolved
• Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
• Identify problems for submission to problem management process
					Skills
					Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
					Top Skills Details
					Service Desk, Help Desk, Helpdesk,Support,Troubleshooting,Customer service,Windows,Technical support,Desktop,Servicenow
					Additional Skills &amp; Qualifications
					Customer service, Strong work ethic and ability to multi task. Type above 40 words per minute, utilize https://10fastfingers.com/typing-test/english to test potential candidates.
					Experience Level
					Expert Level

Description Core Responsibilities ● Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience. ● Triage Support: Provide initial technical support, gathering information and attempting to resolve issues. ● Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems. ● Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context. ● Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system. ● Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations. ● Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs. Requirements:Required Skills and Qualities● Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.● Experience with mobile device operating systems, including iOS and Android, is highly desirable.● Adept at problem-solving, expectation management, and customer care.● Effective communicator with good written, verbal, and problem-solving abilities.● Familiarity with help desk ticketing systems, and remote support tools.● A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience. Certifications and LicensesThough not required, certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL, would be a plus.Skillsmac, windows, hardware troubleshooting, calendaring, software troubleshooting, mobileTop Skills Detailsmac,windows,hardware troubleshooting,calendaring,software troubleshootingAdditional Skills &amp; QualificationsNotes from the manager on non-negotiable skills: Technical &amp; Hardware Proficiency	Experienced in both Windows and Mac operating systems, with a strong aptitude for learning network infrastructure and business software applications. Proficient in mobile device management across iOS and Android platforms. Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories. Software and Applications 	Familiarity with using and supporting productivity suites, including Microsoft 365 and Google Workspace (G Suite), and ServiceNow for help desk ticketing systems and remote support tools is crucial for efficiently managing client support requests and maintaining accurate records of interactions and issues. Problem-Solving and Customer Service Skills	Adept at problem-solving, expectation management, and customer care. Effective communication skills with good written, verbal, and problem-solving abilities.Experience LevelIntermediate Level

DescriptionThe Service Desk Analyst is responsible for providing telephone and remote support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment. ESSENTIAL JOB DUTIES &amp; RESPONSIBILITIES•	Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues•	Apply expert knowledge of “STB applications”, such as MS Windows 10, Outlook, MS Office, Worksite, Diaries, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems•	Educate users and team members on software and support issues•	Communicate clear, concise, step-by-step procedures to users•	Escalate Firm-wide system problems according to Department guidelines•	Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support•	Prioritize issues based on urgency and according to Department guidelines•	Follow up with users to ensure issues have been satisfactorily resolved•	Document troubleshooting steps to share with User Support and others as appropriate•	Make suggestions for departmental technical procedures and troubleshooting knowledgebase•	Troubleshoot with vendor support to resolve technical issues•	Understand all methods of accessing the Firm’s systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN•	Configure, test, troubleshoot smartphones and other devices for domestic and international use ensuring that secured and adequate connectivity is available at the traveler’s destination•	Assist with laptop imaging and configuration, wipe devices according to Department guidelines and restore laptop to original configuration upon return•	Troubleshoot and resolve basic telephone equipment problems•	Perform other duties as assignedEDUCATION REQUIRED•	High School diploma or GED equivalent requiredPREFERRED•	TECHNICAL SKILL COURSEWORK PREFERRED SKILLS AND EXPERIENCEREQUIRED•	2 to 4 years of relevant experience required•	Ability to present information effectively verbally and in writing•	Ability to communicate step-by-step procedures to users in a clear and concise manner•	Basic math skills: addition, subtraction, multiplication, division•	Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops•	Ability to effectively prioritize and plan work to meet deadlines in high pressure environment•	Strong attention to detail, analytical and problem solving skills•	Strong customer service skills•	Ability to master functionality of new Firm applications quickly and effectivelyPREFERRED•	N/aSkillslegal service desk, Windows OS, MS Office, document management, Citrix/VPN, iManage, Intune, ServiceNowTop Skills Detailslegal service desk,Windows OS,MS Office,document management,Citrix/VPNAdditional Skills &amp; QualificationsCandidates must have excellent customer service and problem solving/troubleshooting ability.Experience LevelIntermediate Level

Call center involves handling customer inquiries, resolving issues, providing product/service information, taking orders, and processing payments, all while maintaining a positive and professional demeanor. Key Responsibilities of a Call Center Agent:<ul><li>Answering Inbound Calls: Addressing customer questions and concerns via phone. </li><li>Providing Information: Offering details about products, services, and company policies. </li><li>Resolving Issues: Addressing customer complaints and finding solutions to problems. </li><li>Taking Orders: Processing customer orders and ensuring accurate information. </li><li>Processing Payments: Handling payment transactions and ensuring secure and accurate billing. </li><li>Customer Service: Maintaining a positive and professional attitude, demonstrating empathy and patience. </li><li>Active Listening: Understanding customer needs and concerns through attentive listening. </li><li>Problem Solving: Identifying and resolving customer issues creatively and efficiently. </li><li>Documentation: Accurately documenting customer interactions and resolutions. </li><li>Following Procedures: Adhering to company policies and procedures. </li><li>Using Technology: Utilizing call center software and other tools to manage calls and customer information. </li></ul>

Description
					Job Description
General Description: The Service Desk Analyst provides support for basic technology-related incident resolution and requests reported to the IT&amp;S service desk. Responsibilities include initial assessment, triage, research, and resolution of basic IT incidents and requests regarding the use of application software products and/or infrastructure components, including desktops, mobile devices and related peripherals. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other service resources or escalate to the proper IT team.

Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Uses the appropriate CTI categories for logging incidents and requests.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
• Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.
• Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.
• Provides after hours and on-call support as needed.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.

General Responsibilities:
• Performs other duties as assigned
					Skills
					Help desk, Service desk, Troubleshooting, Windows 10, Active directory, Office 365
					Top Skills Details
					Help desk,Service desk,Troubleshooting,Windows 10,Active directory,Office 365
					Additional Skills &amp; Qualifications
					Epic and ServiceNow are nice to haves
					Experience Level
					Expert Level

Our client is looking for a Service Desk Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal. Candidate must be local the Columbus, OH area.Hybrid shift, 3 days in office per week, must have ability to work remote.Core business hours M-F (7a-4p or 8a-5p EST).

Service Desk Technician

Description-Preferably we would like folks local to the Columbus, OH area-hybrid shift, 3 days in office per week -Core business hours M-F (7a-4p or 8a-5p EDT).• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.• Handle tickets coming in through the self-service portal and answer incoming chat requests.• Manage personal ticket load and ensure timely resolution.• Stay current with all products and services by attending trainings, meetings, and reading all provided documentation. - Customer service is key.- contact center or anywhere they did phone/email support is a plus.- Familiarity using ticketing system.. Ex: share well, ServiceNow, Spice works.- Filling out tickets and doing computer based application work.- Based on a Microsoft and Windows platform- Tech experience is a plus but not required.- Degree not required but one/two years of relevant experience or combination of education. Top Skills DetailsHelp desk, Help desk support, Troubleshooting, Support, Service desk, Technical supportAdditional Skills &amp; Qualificationscertifications: A+contact center experienceSchedule flexibilityIT DegreeExperience LevelEntry Level

Description:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications. In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:• Receive, prioritize, document and actively resolve end user requests• Answer calls or e-mail contacts within the required service level time frame• Triage requests to ensure accurate transfers and escalation• Track open tickets and monitor ticket progress and close ticket items when problems are resolved• Follow escalation an paging proceduresProvide support and service to end users, seeking to resolve as many calls as possible at level 1• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.• Identify problems for submission to problem management process SkillsService Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support

DescriptionClient is looking for a Service Desk Technician to join their team supporting a Windows/MAC environment to troubleshoot issues over the phone. They primarily will be working with Microsoft OS, (Windows 10). They will be tasked to handle end user calls, provide a high level of customer service and remediation any software or hardware related issues via remote assistance. They will be responsible for password resets, troubleshooting, documenting, and escalating any issues. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users.SkillsMoves, PC set up, Deployment, Migration, Remote Support,, Password ResetTop Skills DetailsMoves, PC set up, Deployment, MigrationAdditional Skills &amp; QualificationsCommunication and customer service are as important as the technical background of these candidates. They must have a good demeanor around anyone they encounter and over the phone.Experience LevelExpert Level

Service Desk TechnicianSummary TEKsystems is seeking a Service Desk Technician to join a team that provides Tier 1 and Tier 2 technical support for our client based out of Frankfort, KY. The team consists of over 20 professionals handling a wide variety of calls and emails, often in a fast-paced and high-pressure environment. New staff members should be prepared to adapt to consistently high call volumes and dynamic situations. Required Traits and Skills<ul><li>At least 1 year of IT experience in Help Desk or Desktop Support roles, including performing desktop support and troubleshooting.</li><li>Excellent attendance and reliability.</li><li>Outstanding customer service skills and temperament, including:<ul><li>Polite and respectful language.</li><li>Ownership and accountability.</li><li>Empathy and patience with upset or angry customers.</li><li>Strong communication abilities.</li><li>Critical thinking and troubleshooting skills.</li><li>Ability to explain technical concepts simply and clearly.</li><li>Initiative and a self-starting attitude.</li></ul></li></ul>Preferred Competencies<ul><li>Experience in customer service roles.</li><li>Familiarity with IT-related tasks, such as desktop support, operating system functionality, and application troubleshooting.</li><li>Experience in phone center or help desk work.</li><li>Adaptability to dynamic and ever-changing environments.</li><li>Team collaboration and multi-tasking capabilities.</li><li>Clear and concise documentation skills.</li><li>Knowledge of remote support and account management processes.</li></ul>Position Details This is a long-term, stable opportunity with our premium benefits included. The assigned hours for this position are Monday through Friday, 9:00 a.m.–6:00 p.m., with occasional Saturday shifts. Experience Level Intermediate

DescriptionOur team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space. Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will: - Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.- Escalates complex problems to higher tiers as required.- Documents all customer interactions within a ticketing system. SkillsHelp desk support, Service desk, Support, Customer service, Windows 10, Windows, Phone support, Windows 7, Technical support, Ticketing system, Customer support, Help Desk, ServiceNow, Troubleshooting, Secret Clearance, Security + CE Top Skills DetailsHelp Desk Support, Service Desk, Support, Customer service, Windows 10, Windows, Phone support, Windows 7, Technical Support, Ticketing System, Customer Support Additional Skills &amp; Qualifications- This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance.- Past DOD experience will be a plus.- Communication, ability to work well with a team will be very important for this position.- Intellectual curiosity, agents who come in wanting to learn will prosper- Transitioning veterans and Military spouses have had tremendous success in the organization. Experience LevelJunior Level ·       This position requires an active DoD Clearance Secret or the ability to be obtain an Interim Secret·       Because an active or interim DoD clearance is required, U.S. Citizenship is required

Security Clearance Required. We can sponsor a clearance if you are a U.S. Citizen and have a clean background. DescriptionOur team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space. Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will: - Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.- Escalates complex problems to higher tiers as required.- Documents all customer interactions within a ticketing system.Skillshelp desk support, Service desk, Support, Customer service, Windows 10, Windows, Phone support, Windows 7, Technical support, Ticketing system, Customer support, Help Desk, Servicenow, Troubleshooting, Secret Clearance, Security + CETop Skills Detailshelp desk support,Service desk,Support,Customer service,Windows 10,Windows,Phone support,Windows 7,Technical support,Ticketing system,Customer supportAdditional Skills &amp; Qualifications- This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance.- Past DOD experience will be a plus.- Communication, ability to work well with a team will be very important for this position.- Intellectual curiosity, agents who come in wanting to learn will prosper- Transitioning veterans and Military spouses have had tremendous success in the organization.Experience LevelEntry Level

Description <ul><li>Support financial professionals and clients by providing service related to incoming paperwork, account information and distributions</li><li>Communicate operational and financial industry policies and procedures</li><li>Research issues and resolve inquiries in a timely manner</li><li>Develop understanding of the policies and procedures to execute them in daily work</li><li>Adapt and adhere to Cambridge policies and core values</li><li>Collaborate with internal associates to improve procedures and templates to streamline processes</li><li>Organize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client</li></ul> #centralpriority25

Service Experience Specialist

Job DescriptionWill be responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. Job duties will include order entry and management of sales orders for domestic customers, analysis and management of inventories throughout the distribution network and analysis of customer demand data. This position runs through their busy season. Most candidates will get hired in other areas after peak season. •	Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts•	Analysis of inventory and customer demand - meetings with customers to get forecast and enter into SAP•	Partner with Sales in support of customer needs - Working closely with Demand Planner and Logistics Team •	Manage customer records and report customer information•	Build relationships with customers and internal partners•	Working w/ 3rd Party Warehouses and staying close to customer shipments to make them aware of any delays or if shipment is on time• This position is very email heavy / rarely making phone calls but still in a phone queue SkillsCustomer Service, Business Management, Supply Chain, Logistics, Marketing, Account Management, Order tracking, order entry, Customer Satisfaction, multi-tasking, organized Additional Skills &amp; Qualifications<ul><li>Bachelors Degree Required, preferably in business, marketing or finance. Qualifications include, strong prioritization, planning and analytical skills.</li><li>Must work well under pressure and with time demands.</li><li>Must be self-motivated, extremely organized, able to multi-task, and have the ability to work well with others. </li><li>Excellent oral, written and computer skills, including Excel and Word. </li><li>1-2 years relevant previous sales, customer service (retail/restaurant), supply chain or manufacturing experience.</li><li>SAP is desired but not required (this will be taught in training)</li></ul>

Service Support Representative

DescriptionThis job is suitable for someone either:1. With Alarm installation/servicing experience - they would be used for Service ticket work2. Entry level cabling and construction experience - they would be used for simple install work Qualifications:People who have come from a background or education where they have worked with their hands and are mechanically sound provided customer service and worked outside typically work out much better than people with an office background. They will install Add-On devices to existing customer security systemsIf they possess Security Alarm experience already they will be used to address service tickets for customers Day-to-day duties:First week will involve completing training classes - while on site at an branch officeSecond week will be a field training week - they will watch a senior tech perform the workThird week they will get their hands on the equipment, perform installations while being trained by a senior technicianForth and fifth week will be continued training until the new hire is able to perform the work independantly. After training they will be doing the following work: 1. Installation and programming of Burglar Alarms, CCTV (IP &amp; Analog), DVRs, and Access Control Systems for residential customers.2. Installing window breaks, door units, and smoke detectors.3. Troubleshooting signal issues to ensure the alarm functions properly if needed.4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.5. Test and verify signals for equipment6. Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.).7. Completing necessary customer paperwork for each job.8. Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center.9. Maintaining accurate truck inventory of products.10. Provide top-quality customer service.11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.Skillscustomer service skills, Install, Cat6, Wiring, Low voltage, Cable, Telecom, Construction, Mounting, Alarms, Cabling, Cable puller, Service, Troubleshooting, Support, Customer service, Security system, cat5, electrical, electronics, Security, Alarm systems, Installation, Cctv, Access control, Alarm installationTop Skills Detailscustomer service skills,Install,Cat6,Wiring,Low voltage,Cable,Telecom,Construction,Mounting,Alarms,Cabling,Cable puller, Service, Troubleshooting, Support, Customer service, Security systemAdditional Skills &amp; QualificationsMust have Great Communication skills. This is very important along with being reliable and an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the residential customer, and have a solution-oriented, customer-centric attitude. It&#39;s important to give the customer confidence that their issue will be resolved. Tools Needed: 6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation) PPE Kit: Personal Protective Equipment will be provided by TEKsystems uniform polo shirts will be provided by TEKsystems A reliable Vehicle: FAQ: What radius are they traveling to?They are going to try and keep them within a 2 hr driving radius, but most work will be within the metro area FAQ: Is there mileage etc.?Once out of training, they will be able to reimburse $100 per week for gas (Submit receipts) If they drive over 300 miles per week they can claim the additional miles over 300 on an expense report submitted to their TEKsystems Delivery Management team Recruiting FAQs: FAQ: Is there weekend work?Yes, the schedule can vary from Mon-Fri or Tue - Sat Working overtime is allowed. Working OT and a sixth day each week is not enforced for contractors, but it is sometimes allowed, and requested.The daily hours - stay until the customers job is completed whether it&#39;s 5pm, 6pm or later FAQ: Do they get to expense a ladder/tools?They do NOT get to expense the equipment/they have to provide their own ladder and tools and a foldable ladder is highly suggested because they fit in a smaller car. They do not have to have their tools on day oneExperience LevelExpert Level

Service Tech For Alarm  (Augusta, GA)

DescriptionThis job is suitable for someone either:1. With Alarm installation/servicing experience - they would be used for Service ticket work2. Entry level cabling and construction experience - they would be used for simple install work Qualifications:People who have come from a background or education where they have worked with their hands and are mechanically sound provided customer service and worked outside typically work out much better than people with an office background. They will install Add-On devices to existing customer security systemsIf they possess Security Alarm experience already they will be used to address service tickets for customers Day-to-day duties:First week will involve completing training classes - while on site at an branch officeSecond week will be a field training week - they will watch a senior tech perform the workThird week they will get their hands on the equipment, perform installations while being trained by a senior technicianForth and fifth week will be continued training until the new hire is able to perform the work independently. After training they will be doing the following work: 1. Installation and programming of Burglar Alarms, CCTV (IP &amp; Analog), DVRs, and Access Control Systems for residential customers.2. Installing window breaks, door units, and smoke detectors.3. Troubleshooting signal issues to ensure the alarm functions properly if needed.4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.5. Test and verify signals for equipment6. Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.).7. Completing necessary customer paperwork for each job.8. Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center.9. Maintaining accurate truck inventory of products.10. Provide top-quality customer service.11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.Skillscustomer service skills, Install, Cat6, Wiring, Low voltage, Cable, Telecom, Construction, Mounting, Alarms, Cabling, Cable puller, Service, Troubleshooting, Support, Customer service, Security system, cat5, electrical, electronics, Security, Alarm systems, Installation, Cctv, Access control, Alarm installationTop Skills Detailscustomer service skills,Install,Cat6,Wiring,Low voltage,Cable,Telecom,Construction,Mounting,Alarms,Cabling,Cable puller, Service, Troubleshooting, Support, Customer service, Security systemAdditional Skills &amp; QualificationsMust have Great Communication skills. This is very important along with being reliable and an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the residential customer, and have a solution-oriented, customer-centric attitude. It&#39;s important to give the customer confidence that their issue will be resolved. Tools Needed: 6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation) PPE Kit: Personal Protective Equipment will be provided by TEKsystems Uniform polo shirts will be provided by TEKsystems A reliable Vehicle: FAQ: What radius are they traveling to?They are going to try and keep them within a 2 hr driving radius, but most work will be within the metro area FAQ: Is there mileage etc.?Once out of training, they will be able to reimburse $100 per week for gas (Submit receipts) If they drive over 300 miles per week they can claim the additional miles over 300 on an expense report submitted to their TEKsystems Delivery Management team Recruiting FAQs: FAQ: Is there weekend work?Yes, the schedule can vary from Mon-Fri or Tue - Sat Working overtime is allowed. Working OT and a sixth day each week is not enforced for contractors, but it is sometimes allowed, and requested.The daily hours - stay until the customers job is completed whether it&#39;s 5pm, 6pm or later FAQ: Do they get to expense a ladder/tools?They do NOT get to expense the equipment/they have to provide their own ladder and tools and a foldable ladder is highly suggested because they fit in a smaller car. They do not have to have their tools on day oneExperience LevelExpert Level

DescriptionThis Service Technician will focus on various commercial projects across Tulsa and NE OK. The primary responsibilities will include servicing, troubleshooting, and inspecting a variety of Fire, Security, CCTV, Access Control, and Intrusion systems. Service Techs will communicate directly with the customer on-site and will then start the diagnostic process. Most of the jobs will be in the Tulsa metro area, but they do cover NE OK. The tech should expect to work on 1-3 tickets daily on average, depending on the scope. This will be a CTH position with the opportunity to convert to an FTE at the 6-month mark. During the contract portion, this person will use their vehicle and will receive mileage after the first and last 30 minutes of the commute. There is a chance for early conversion for a strong technician.Skillsfire alarm, fire alarm system, access control, cctv, security alarm, security alarm systems, Alarms, Troubleshooting, Alarm systems, Alarm installation, Service, fire alarm installation, cat5, cat6, wiring, Security system, Ip networkingAdditional Skills &amp; QualificationsThis person needs to have soft skills when communicating with the customer while being on a customer site. Must be comfortable using their vehicle while on contract.Experience LevelIntermediate Level

Service Technician

Description
					The Service Technician will be responsible for providing service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems
As a Service Technician, this person is expected to be a highly proactive and skilled individual and, at all times, maintain performance consistent with their core values
Drive to commercial client sites with a company-issued vehicle to perform service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
Including, but not limited to: Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems
Troubleshoot system installations in such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
Apply all necessary documentation for tracking of service-related issues
Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
Establish and maintain effective working relationships with both internal and external customers
Provide phone and on-line remote diagnostic support
Perform other duties as assigned by Operations Management
					Skills
					Access control, Cctv, Alarms, Service, Security, Troubleshooting, Customer service, Fire alarm, lenel, milestone, bosch, Alarm systems, Low voltage, softwarehouse, AMAG, Symetry
					Top Skills Details
					Access control,Cctv,Alarms
					Additional Skills &amp; Qualifications
					NICET 1 certification or willingness to obtain
2-3 years experience servicing a variety of commercial electronic security systems: access control, video management, intrusion detection, and fire systems/alarms
Ability to be on-call on a rotational basis to respond to emergency service calls
Strong troubleshooting skills and mechanical and electronic aptitude
Capable of lifting up to 50lbs and work on ladder heights of up to 16’
Valid State Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
High School Degree, Vocational School or equivalent is required
Positive customer service; Excellent verbal and written communication skills for effective interaction with internal &amp; external customers
Be able to work independently or as a member of a team
Ability to meet deadlines and work in a fast-based environment with minimum direction
Understanding of Windows operating systems and overall IT network topology
Highly proactive and skilled individual, and at all times maintain performance consistent with their core values
					Experience Level
					Expert Level

DescriptionSecurity 101 is looking for a Service Technician that has experience servicing, troubleshooting, programming, and testing enterprise security systems. Need to have system knowledge access control, IP cameras, intrusion, and visitor management. Troubleshoot and program networked IP video and Access control. Servicing commercial alarm systems and IoT systems. The Service Techs will need to be able to work onsite or remote access depending on the repair or task at hand. They need to be comfortable being customer facing and have knowledge of dealing with people. Current certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus: Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.Intrusion: Vista, DSC, Bosch &amp; DMP.Security 101 will invest in training for the right candidate. Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.Intrusion: Vista, DSC, Bosch &amp; DMP.Security 101 will invest in training for the right candidate.SkillsInstallation, Cctv, Security, Access control, Alarm systems, Electrical, Service, TroubleshootingTop Skills DetailsInstallation,Cctv,Security,Access control,Alarm systemsAdditional Skills &amp; QualificationsCurrent certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus: Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.Intrusion: Vista, DSC, Bosch &amp; DMP.Security 101 will invest in training for the right candidate.

Service Technician- Jacksonville

DescriptionLooking for a Service Technician that has experience servicing, troubleshooting, programming, and testing enterprise security systems. Need to have system knowledge access control, IP cameras, intrusion, and visitor management. Troubleshoot and program networked IP video and Access control. Servicing commercial alarm systems and IoT systems. The Service Techs will need to be able to work onsite or remote access depending on the repair or task at hand. They need to be comfortable being customer facing and have knowledge of dealing with people. Current certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus: Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.Intrusion: Vista, DSC, Bosch &amp; DMP.Will invest in training for the right candidate. Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.Intrusion: Vista, DSC, Bosch &amp; DMP.Will invest in training for the right candidate.SkillsInstallation, Cctv, Security, Access control, Alarm systems, Electrical, Service, TroubleshootingTop Skills DetailsInstallation,Cctv,Security,Access control,Alarm systemsAdditional Skills &amp; QualificationsCurrent certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus: Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.Intrusion: Vista, DSC, Bosch &amp; DMP.Will invest in training for the right candidate.Experience LevelExpert Level

DescriptionSecurity 101 is looking for a Service Technician that has experience servicing, troubleshooting, programming, and testing enterprise security systems. Need to have system knowledge access control, IP cameras, intrusion, and visitor management. Troubleshoot and program networked IP video and Access control. Servicing commercial alarm systems and IoT systems. The Service Techs will need to be able to work onsite or remote access depending on the repair or task at hand. They need to be comfortable being customer facing and have knowledge of dealing with people. Current certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus: Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.Intrusion: Vista, DSC, Bosch &amp; DMP.Security 101 will invest in training for the right candidate.SkillsAccess control, Security, Troubleshooting, programming, ip camera, remote supportTop Skills DetailsAccess control,Security,Troubleshooting,programmingAdditional Skills &amp; QualificationsSelf starterLeadershipPresentable Programming

Service Technician- Tampa

DescriptionJob DescriptionWe are working on a monumental DOD project to upgrade communication protocols. We are looking for several ServiceNow Developers. Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification. As Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. Primary Responsibilities•	Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.•	Create and maintain Forms, Reports, Views, Workflows, Groups and Roles•	Create, maintain and enhance Dashboards and reporting, including scheduled reports•	Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)•	Coordinate and support application and platform upgrades•	Assist with design, creation and cataloging of business process flows•	Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies•	Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs•	Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow•	Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance•	Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts•	Developing, configuring, and customizing the ServiceNow platform to fit business requirements.•	Troubleshoot and resolve problems.•	Orchestrate and automate tasks.•	Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.•	Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.•	Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.•	Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.•	Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.•	Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.•	Support data migration as needed.•	Design and implement solutions following established Configuration Management policies and standards.•	Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.•	Works with and mentors junior developers to guide and coach them throughout each project. Basic Qualifications•	Requires a US Citizenship.•	Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)•	Must hold an active DoD Secret clearance.•	Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support•	Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.•	At least 6 years of experience with the design, development, and support of technology infrastructure.•	At least 4 years of ServiceNow development.•	Experience with ServiceNow upgrades.•	The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.•	Ability to multi-task and self-assign work in a fast-paced environment.•	Strong communication skills that enable proactive and effective collaboration with a virtual team, includingthe ability to clearly articulate status and present to both customers and program leadership. Candidateshall have the ability to develop and present management level briefings.•	Demonstrate potential and willingness to learn and adapt to rapid changes in technology.•	Willing to assist and train junior developers. Preferred Qualifications•	ServiceNow Certified Application Developer•	Experience or familiarity with Agile development and testing methodology•	Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.•	Experience with JIRA, Git and Confluence.•	Understanding of ITIL foundation or ITIL certified.•	AWS cloud and ServiceNow certifications.•	Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline•	Experience working with large software systems including hardware integration and test.•	Experience working with multi-disciplinary technical development teams.•	Experience using SAFe as the agile development methodology.•	Experience moving from a legacy application to a new application •	Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.•	Experience using Kanban to improve flow on support teams.•	Experience with DevOps/DevSecOps and CI/CD implementation.

ServiceNow Developer

Job DescriptionOur client is seeking a dynamic and innovative professional to join their team, supporting frontline and second-line risk audit technology related to ServiceNow. This role is perfect for someone who thrives in a highly customized environment and enjoys developing and configuring within the GRC Modules of ServiceNow. Top Skills Details<ul><li>ServiceNow</li><li>Development</li><li>JavaScript</li><li>Scripting</li><li>ITSM</li><li>HRSD</li><li>CMDB</li><li>Node.js</li></ul>Responsibilities<ul><li>Develop and configure GRC Modules within ServiceNow.</li><li>Collaborate with cross-functional teams to ensure seamless integration.</li><li>Provide technical support and troubleshooting for ServiceNow applications.</li><li>Implement best practices for ServiceNow development and configuration.</li></ul>Qualifications<ul><li>Proven experience with ServiceNow development and configuration.</li><li>Strong proficiency in JavaScript and scripting.</li><li>Expertise in ITSM, HRSD, CMDB, and Node.js.</li><li>Relevant certifications in ServiceNow or related fields are a plus.</li></ul>

DescriptionThis position is 100% remote! The Marketing team is seeking a Social Media Strategist whose primary responsibilities would be supporting the Head of Social Media with organic strategy development, process implementation, and content development across multiple social media channels. The Social Media Strategist will be responsible for the development and implementation of a compelling, on-brand strategic vision across our social media platforms, tailored to the unique audiences to which each brand engages. We’re looking for an experienced social media strategist who is creative, process-oriented and data-driven – possessing equal parts “creative brain” and “strategic brain.” This role is a unique opportunity to become an important part of the growing Marketing team. A successful candidate will have 6-8 years of relevant experience developing a social media strategy for a brand, ideally in the asset management or insurance industry. The Social Media Strategist will have experience growing social media communities, while developing and executing best-in-class social content programs. The ideal candidate will understand social media algorithms and best practices for brands to optimize their social media strategy to reach their existing communities. Daily Duties:Set the strategic direction for social media content for social media and drive alignment with its overall business strategy.Assess existing social media strategy and provide recommendations for optimizations.Establish KPIs across all social media programs and assess performance.Work within Marketing organization, including Brand, Content Strategy, Creative, Digital, and Client Marketing to understand broader team objectives and develop engaging campaigns to help achieve their goals.Partner with Global Communications team to amplify key news and press appearances.Manage content development process from ideation, production, reviews and approvals, to publishing.Develop a living Social Operations Playbook that outlines process for publishing, social creative specifications, engagement guidelines, etc. to standardize our social media operations across all channels.Build and implement social media strategy to align with business goals and needs and focusing on brand objectives and KPI’sCollaborate with content creators to develop a content calendar that ensures consistent and engaging brand presence.Identify specific KIP’s and measurement framework for all social channelsOversee the execution of all social media posts and campaigns including, development, editing, approval and monitoring across all owned social channelsAdvise on social media accounts’ design to ensure brand consistency of SEM’s involved in executive LinkedIn programSuggest and implement new features to increase brand awareness and engagementPerform research on current benchmark trends and audience preferences, design tools and applicationsWork closely with various corporate and business partners to communicate process and to ensue alignment and shared understandingDevelop an engagement model and process for all social content from inception to execution Additional Skills &amp; Qualifications4 year college degree6-8 years of experience developing a social media strategyProven success in growing and engaging social media audiences.Experience working with social media publishing and listening tools (Sprinklr, etc.).Ability to develop, execute, and measure success of a cross-channel social media strategy.Strong personal initiative and desire to succeed in an entrepreneurial environmentAbility to learn quickly with strong attention to detail.Excellent communication and presentation skills.Search engine marketing experience

Social Media Manager

The Social Media Strategist will be responsible for the development and implementation of a compelling, on-brand strategic vision across our social media platforms, tailored to the unique audiences to which each brand engages. We’re looking for an experienced social media strategist who is creative, process-oriented and data-driven – possessing equal parts “creative brain” and “strategic brain.” This role is a unique opportunity to become an important part of the growing Marketing team, responsible for promoting the brands among external stakeholders. Daily Duties:<ul><li>Set the strategic direction for social media content for our client&#39;s social media and drive alignment with its overall business strategy.</li><li>Assess existing social media strategy and provide recommendations for optimizations.</li><li>Establish KPIs across all social media programs and assess performance.</li><li>Work within their Marketing organization, including Brand, Content Strategy, Creative, Digital, and Client Marketing to understand broader team objectives and develop engaging campaigns to help achieve their goals.</li><li>Partner with Global Communications team to amplify key news and press appearances.</li><li>Manage content development process from ideation, production, reviews and approvals, to publishing.</li><li>Develop a living Social Operations Playbook that outlines process for publishing, social creative specifications, engagement guidelines, etc. to standardize our social media operations across all channels.</li><li>Build and implement social media strategy to align with business goals and needs and focusing on brand objectives and KPI’s</li><li>Collaborate with content creators to develop a content calendar that ensures consistent and engaging brand presence.</li><li>Identify specific KIP’s and measurement framework for all social channels</li><li>Oversee the execution of all social media posts and campaigns including, development, editing, approval and monitoring across all owned social channels</li><li>Advise on social media accounts’ design to ensure brand consistency of SEM’s involved in executive LinkedIn program</li><li>Suggest and implement new features to increase brand awareness and engagement</li><li>Perform research on current benchmark trends and audience preferences, design tools and applications</li><li>Work closely with various corporate and business partners to communicate process and to ensue alignment and shared understanding</li><li>Develop an engagement model and process for all social content from inception to execution</li></ul>A successful candidate will have 6-8 years of relevant experience developing a social media strategy for a brand, ideally in the asset management or insurance industry. The Social Media Strategist will have experience growing social media communities, while developing and executing best-in-class social content programs. The ideal candidate will understand social media algorithms and best practices for brands to optimize their social media strategy to reach their existing communities. Additional Skills &amp; Qualifications<ul><li>4 year college degree</li><li>6-8 years of experience developing a social media strategy</li><li>Proven success in growing and engaging social media audiences.</li><li>Experience working with social media publishing and listening tools (Sprinklr, etc.)</li><li>Ability to develop, execute, and measure success of a cross-channel social media strategy</li><li>Strong personal initiative and desire to succeed in an entrepreneurial environment</li><li>Ability to learn quickly with strong attention to detail</li><li>Excellent communication and presentation skills</li><li>Search engine marketing experience</li></ul>PREFER:<ul><li>Social media experience in asset management or insurance</li><li>Agency experience</li></ul>Experience LevelExpert Level

Seeking a Social Media Strategist to work remotely with a growing financial organization. The Social Media Strategist will be responsible for the development and implementation of a compelling, on-brand strategic vision across social media platforms, tailored to the unique audiences to which each brand engages. Seeking an experienced social media strategist who is creative, process-oriented and data-driven – possessing equal parts “creative brain” and “strategic brain.” This role is a unique opportunity to become an important part of the growing Marketing team, responsible for promoting brands among external stakeholders. A successful candidate will have 6-8 years of relevant experience developing a social media strategy for a brand, ideally in the asset management or insurance industry. The Social Media Strategist will have experience growing social media communities, while developing and executing best-in-class social content programs. The ideal candidate will understand social media algorithms and best practices for brands to optimize their social media strategy to reach their existing communities. Seeking candidates with prior Sprinklr expertise. APPLY NOW for immediate consideration.

Social Media Strategist

A local bank on island is seeking someone who wants to become an Enterprise/Solutions Architect to join their team. This candidate will be migrating enterprise-level applications from on-premises to SaaS platforms and integrating various systems. This role requires a deep understanding of data flow between applications and platforms, as well as the ability to communicate effectively with business stakeholders to document and design comprehensive solutions. Must be able to work on site. If interested, please apply, and a recruiter will contact you. Responsibilities:<ul><li>Lead the migration of enterprise applications from on-premises to SaaS platforms.</li><li>Design and implement integration solutions to ensure seamless data flow and data integrity between systems.</li><li>Collaborate with business stakeholders to understand their requirements and translate them into technical solutions.</li><li>Document and design comprehensive technical solutions, including architecture and data flow diagrams.</li><li>Provide technical guidance and support to the development team throughout the project lifecycle.</li><li>Stay up-to-date with the latest industry trends and best practices in cloud computing and integration.</li></ul>Qualifications:<ul><li>Bachelor&#39;s degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience as a DevOps Engineer or similar role, with a focus on migrating applications to SaaS platforms.</li><li>Strong understanding of integration patterns, data flow, and data integrity.</li><li>Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.</li><li>Experience with cloud platforms such as AWS, Azure, or Google Cloud.</li><li>Proficiency in designing and documenting technical solutions, including architecture and data flow diagrams.</li></ul>

Software Architect

DescriptionCurrently seeking senior level Software Developer to support of multiple contract wins. The candidates need to have 3-10 years&#39; experience. They need to have an understand of military simulations experience in C++. The development will be in the .NET Framework within Visual Studio. Previous Windows desktop application development experience using Visual Studio would be nice to have.This person will need expert experience with object-oriented programming (OOP). Experience with SQL databases or knowledge of modeling and simulation are a significant plus. Skillsc++, c programming, object-oriented programming, visual studio, Software development, eclipse, simulation and modeling software, C#, linear programming Top Skills Detailsc++, c programming, object-oriented programming, visual studio, Software development, eclipse, simulation and modeling software, C#, linear programming Additional Skills &amp; QualificationsGood communication skills necessary so they can communicate at meetings and with other members of the team. Leadership and training ability needed too.

Software Developer

DescriptionSr. IT Business Analyst Top Skills: 1. 8 years of Sr. BA/Systems analyst experience (working within software applications) 2. HealthCare experience is a plus 3. Support overlapping project tasks, issue management, meeting facilitation, document control and monthly status reporting. 4. Must be able to prepare written communications on technical and non-technical matters for various levels of management. 5. Must clearly and concisely be capable of presenting project trends and forecast performance reports to management and to make recommendations on strategies to resolve project issues is required. 6. Highly preferred knowledge of SQL Server and Data integration. 7. Experience in executing functional test cases and serve as QA. 8. Database skills are a plus OverviewWorks closely with business users and IT to write business requirements, test plans, implementation plans, and other project documentation. Understands and supports users with applications and assists in trouble shooting issues. Usually works on small to medium size projects but may work on larger projects depending on the situation. May assist the Senior IT Business Analyst on more complex projects.Responsibilities•	Gains in-depth knowledge of the PHC systems and processes from user perspectives.•	Works with business users to solve application issues or provide training to users on a particular function.•	Confers with functional or technical experts to develop requirements or resolve issues.•	Analyzes business needs, processes, and requirements, and develops software requirement specifications.•	Collects business requirements and creates flow charts to illustrate the process flow.•	Under the direction of the Senior IT Business Analyst or Manager, works on complex business problems, analyzing and documenting current business processes and systems to determine process or system needs that will improve performance and/or increase efficiency.•	Assists in developing department business processes, procedures, and policies.•	Communicates system changes and processes to appropriate personnel, documenting any processes as necessary.•	Creates ad-hoc reports and dashboards.•	Troubleshoots and resolves issues or assigns issues to the appropriate internal expert.•	Follows up with external and internal business users on status of open issues.•	Answers general user questions, troubleshoots system bugs, and resolves system problems.•	Performs other tasks as assigned to ensure integrity of data and accurate reporting.•	Participates in special projects as needed.•	Other duties as assigned.QualificationsEducation and Experience	Associate’s degree in Computer Science or a related field, or equivalent experience; two (2) years of Business Analysis experience; experience in healthcare a plus; or equivalent combination of education and experience. Special Skills, Licenses andCertifications	Knowledge of Microsoft Office tools. Excellent communication and documentation skills with the ability to communicate with technical and non-technical staff. Performance Based Competencies	Ability to quickly acquire in-depth knowledge of PHC systems, software, applications, processes, and managed care issues. Strong written and oral communication skills with ability to interpret and understand technical requirements. Excellent analytical skills to troubleshoot and resolve systems problems. Work Environment And Physical Demands	More than 50% of work time is spent in front of a computer monitor. May be required to bend, stoop, kneel, crawl, or work in other non-standing and non-sitting positions to install cabling, systems hardware, and other related equipment. All employees are expected to: •	Provide the highest possible level of service to clients;•	Promote teamwork and cooperative effort among employees;•	Maintain safe practices; and•	Abide by the policies and procedures, as they may from time to time be updated. IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Software Development Business Analyst

Description***Active U.S. government issued TS/SCI security clearance is required prior to start date*** As a Senior Software Engineer, you have the opportunity to directly impact the world around you and contribute to classified programs and technologies you are passionate about. Our small agile teams adapt to evolving customer and warfighter needs. What You Will Do• Design, develop, test, deliver, and maintain software for cutting-edge satellite ground systems.• Work with talented teams of engineers, architects, and leaders in an Agile environment. What You Will Learn• A breadth of advanced software technologies and techniques including multi-tiered architectures, AWS web services, and microservice software design.• Modern DevSecOps and Continuous Integration/Continuous Delivery techniques.• Software lifecycle practices for large-scale defense projects.• Satellite ground system technologies including command &amp; telemetry, flight dynamics, planning and scheduling, and spacecraft operations. Qualifications You Must Have• Typically requires a Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and 2-5 years of relevant software engineering experience.• Experience developing object-oriented software using Java.• Software development lifecycle experience using the Agile methods.• Active and transferable U.S. government issued TS/SCI security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. SkillsJava, Agile, object-oriented programming, Python, C++, Aws, cicd, docker, kubernetes, springboot Top Skills DetailsJava, Agile, object-oriented programming Additional Skills &amp; QualificationsQualifications We Prefer• Experience with some area of satellite ground system software such as mission management, planning and scheduling, command and telemetry, satellite operations, or flight dynamics models.• Interest in software leadership roles.• Experience developing software using C++ and Python.• Experience with microservices in an AWS environment using Docker and Kubernetes.• Experience with Test Automation, DevSecOps, and CI/CD processes.• Experience working with a large-scale legacy software system.• Experience with tools such as Confluence, Eclipse, Jira, Jenkins, Junit, Kafka, and Spring BootWe reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: <ul><li>Medical, dental &amp; vision </li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D) </li><li>Short and long-term disability </li><li>Health &amp; Dependent Care Spending Accounts (HSA &amp; DCFSA) </li><li>Transportation benefits </li><li>Employee Assistance Program </li><li>Time Off/Leave (PTO, Vacation or Sick Leave)  </li></ul>D

Software Engineer - Cleared

MUST SIT IN ATLANTA, GA DescriptionJob Description: The candidate for this role will be part of the Software License Monitoring (SLM) Licensing Compliance and Optimization team. Overall responsibility is to extract key software licensing terms and conditions and enter the data into the, Flexera Network Management Suite (FNMS). This includes 1) analyze contracts and extract key licensing terms and conditions, Incensing metrics, limitations of use, and reporting requirements; 2) Input extracted contract data into Flexera Network Management Suite; 3) Search purchase orders associated with the software contract and products. Required Job Skills: • Strong organizational skills, including the ability to manage multiple responsibilities • Strong communication skills (including verbal, written, presentation and active listening) • Strong time management skills • Ability to analyze, interpret, and match data from multiple data sources • Ability to facilitate meetings • Attention to detail and delivery of a high quality work product • Ability to work well in a team environment and independently • Ability to navigate in a complex organization and operate effectively in a dynamic environment Desired Job Skills: • Knowledge and experience with software contracts negotiation, software sourcing, and/or software procurement • Knowledge and experience in executing purchases for various license metric types • Knowledge and experience with ARIBA Contracts, • Contract Law, Paralegal, or Supply Chain Management schooling preferred • Usage of a Software License Management Tools i.e. - Flexera Network Management Suite (FNMS), Aspera, Snow, IBM Tivoli, or HP Asset Manager preferred. SkillsReporting, Written and communication skills, Contract, Software License

Software Licensing Analyst

Description
					Job Description: 
The candidate for this role will be part of the Software License Monitoring (SLM) Licensing Compliance and Optimization team. Overall responsibility is to extract key software licensing terms and conditions and enter the data into the, Flexera Network Management Suite (FNMS). This includes 1) analyze contracts and extract key licensing terms and conditions, Incensing metrics, limitations of use, and reporting requirements; 2) Input extracted contract data into Flexera Network Management Suite; 3) Search purchase orders associated with the software contract and products. 

Required Job Skills: 
• Strong organizational skills, including the ability to manage multiple responsibilities 
• Strong communication skills (including verbal, written, presentation and active listening) 
• Strong time management skills 
• Ability to analyze, interpret, and match data from multiple data sources 
• Ability to facilitate meetings 
• Attention to detail and delivery of a high quality work product 
• Ability to work well in a team environment and independently 
• Ability to navigate in a complex organization and operate effectively in a dynamic environment 

Desired Job Skills: 
• Knowledge and experience with software contracts negotiation, software sourcing, and/or software procurement 
• Knowledge and experience in executing purchases for various license metric types 
• Knowledge and experience with ARIBA Contracts, 
• Contract Law, Paralegal, or Supply Chain Management schooling preferred 
• Usage of a Software License Management Tools i.e. - Flexera Network Management Suite (FNMS), Aspera, Snow, IBM Tivoli, or HP Asset Manager preferred.
					Skills
					Reporting, Written and communication skills, Contract, Software License
					Top Skills Details
					Reporting,Written and communication skills
					Additional Skills &amp; Qualifications
					contract review
software licensing
					Experience Level
					Intermediate Level

Must reside in one of the following states to qualify to work remote: Colorado ,Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Michigan, Missouri, Nebraska, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming Essential functions:Provides technical support via telephone, email and chat.Educates customers on the use of products.Assists in testing new and enhanced products.Accurately records and maintains incidents in accordance with department standards.Champions customer issues from feedback stage through delivery of solution.Assists Development and Implementation staff in resolving product issues.Validates and reports customer submitted bug reports.Participates in department team meetings.Assists in special projects and other duties as assigned. Preferred Skills:1 year of technical support experienceAbility to type a minimum of 50 wpm, prefers 60 wpmExcellent written and verbal communication (includes being a good speller)Ability to learn quickly.

Software Support Analyst

DescriptionJob Description:The Splunk Engineer will be responsible for designing, implementing, and maintaining Splunk solutions to support the NY MECM project security and monitoring needs.Key responsibilities:• Setting up data sources to collect logs, events, and metrics from various systems (EC2, applications, network devices) into the Splunk cloud• Defining data collection strategies, including data parsing and field extraction rules• Developing complex Splunk search queries to identify trends, patterns, and anomalies in data• Creating custom visualizations (charts, graphs, tables) to effectively present data insights on dashboards• Utilizing Splunk&#39;s search functions to troubleshoot issues, investigate incidents, and perform root cause analysis• Configuring real-time alerts based on specific search criteria to proactively notify teams of critical events• Managing alert thresholds and escalation procedures• Monitoring Splunk system health and performance• Designing and building interactive dashboards to provide key performance indicators (KPIs) and insights to stakeholders• Customizing dashboard layouts and access controls for different user groups• Managing Splunk user accounts and permissions to ensure data security and compliance• Defining roles and assigning appropriate access levels for different user groupsRequired Skills:• Strong understanding of Splunk search language (SPL) and data manipulation techniques• Experience with data collection methods and data ingestion pipelines• Proficiency in creating visualizations and dashboards within Splunk• Knowledge of IT operations, system logs, and network protocols• Ability to troubleshoot issues related to data processing and analysis within Splunk• Familiarity with cloud computing concepts and potentially experience with AWS (preferred) or other cloud platformsQualifications:• Bachelor&#39;s degree in Computer Science, Information Technology, or a related field (or equivalent experience)• Proven experience as a Splunk Engineer with a focus on Splunk SaaS• Strong knowledge of Splunk architecture, components, and deployment methodologies• Experience with Splunk Enterprise Security (ES) and IT Service Intelligence (ITSI) is a plus• Proficiency in creating and managing Splunk dashboards, reports, and alerts• Familiarity with scripting languages (e.g., Python, Bash) and automation tools• Excellent problem-solving skills and the ability to troubleshoot complex technical issues• Strong communication and interpersonal skills, with the ability to work effectively in a team environment• Splunk certifications (e.g., Splunk Certified Admin, Splunk Certified Architect) are preferred.SkillsSplunk, Aws, Security, Git, ScriptingTop Skills DetailsSplunk,Aws,SecurityAdditional Skills &amp; QualificationsIf they can come to Albany NY once a quarter, that would be ideal.Experience LevelIntermediate Level

Splunk Engineer

DescriptionWe are looking to hire multiple Sprinkler Helpers that will be able to work with and learn from the Sprinkler Fitter on the installation and service of fire suppression and maintenance of safety systems. Our ideal candidate will have a strong desire to learn and grow, be customer and safety focused, and be able to work diligently as part of a team. Assist Fitter on install and service jobs, traveling to job sites as required by the specific assignment.Interact with customers on a daily basisFollow Safety rules and requirementsOther duties may be required.Skillssprinkler system, conduit bending, cable puller, Scissors lift, Cable, good attitude, ability to learnTop Skills Detailssprinkler system,conduit bending,cable pullerAdditional Skills &amp; QualificationsCapable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.Read and understand construction blueprints, diagrams, and specifications used in installation activitiesAbility to work flexible hours.Minimum 0-1 year of experience.Excellent administrative, organizational and computer skills.Good mechanical aptitude.Ability to adapt to changing needs and provide excellent customer service.Ability to communicate effectively both verbally and writtenAbility to transport equipment and tools weighing up to 40 lbs.Valid Driver&#39;s License with clean driving record Experience LevelEntry Level

Sprinkler Technician

ALOHA!!SQL Database Administrator in Honolulu, Hawaii.FTE work employment.Monday-Friday, 8:00 am- 5:00 pm.5 days Onsite in Downtown Honolulu DescriptionResponsible for the overall performance, reliability and security of data, databases and related systems. Ensures that databases and processes are performing at optimum levels and that all data, databases, and related systems are recoverable. Performs preventative maintenance measures. Regularly monitors database and ETL operations to ensure successful completion. Provides after-hour support and troubleshooting activities for all databases and ETL processes, as needed to ensure 24/7 system availability. After-hours monitoring of systems and processes as needed to resolve production issues.Performs system and server administrative duties, including software installations, upgrades, configuration, and migrations.Implements data strategy to secure, restore and archive databases while remaining compliant with the Bank’s information security policies.Leads and manages technical projects of moderate complexity.Develops, administers and maintains the EDW, data marts, application interfaces, data virtualization layers, reports, dashboards, data extracts, and ETL platforms. Ensures appropriate controls over the EDW to ensure that it is a highly controlled and auditable environment.Executes appropriate testing and validation activities for all platforms. Documents test results and ensures that all open issues are resolved. Creates and maintains design documents, application overview documents, data flow diagrams, procedures, standards, and other technical documents.Installs and configures MS SQL servers for standalone and failover cluster environments.Dell Compellant storage management across databases; creates volumes, monitors the space and provides capacity planning based on the growth of the databases.Administers Denodo Data Virtualization tool including designing databases, and creating base views to deploy across environments. Troubleshoot issues and support to Business for accessing the views.Develops T-SQL scripts, stored procedures, views, triggers and indices.Creates and maintains MS SQL Agent jobs, alerts, and security all SQL server instances.Designs and implements SSIS packages and SSRS reports.Assists with production incidents and resolutions, including root cause analysis and recommendations.Develops PowerShell scripts.Support Developers with tuning SQL queries, debugging, and troubleshooting.Fosters a positive, learning and collaborative team environment. Proactively documents and cross-trains teammates to promote knowledge transfer and to ensure adequate coverage.SkillsSql, Database administrator, Performance tuning, batch processing, Sql database, snowflake Additional Skills &amp; QualificationsGreat communication skills, Ability to come on-site and be on rotation for 2 week sprints

Sql Database Administrator

Top Skills&#39; Details: 100% Onsite in Evansville, IN. 10 hour shifts working 2nd shift. Operates on a rotating three week schedule listed below. • Mainframe and CA7 experience• Monitoring experience of zOS Servers and iSeries prod activities• Monitor system consoles and environmental equipment, make schedule adjustments to maintain performances.• Perform training and documentation.• Monitor daily production schedule• Create incident tickets when critical batch processes fail• Participate in annual D/R test.• Ensure security, regulatory (SOX) and corporate standards and policies are enforced. DescriptionDuties:• Monitor and resubmit file transmissions (FTP&#39;s)• Monitor all zOS server and iSeries prod activities on shifts• Monitor system consoles and environmental equipment, make schedule adjustments to maintain performance• Print checks and reports, sort, and distribute• Perform training and documentation• Record and perform accurate shift turnovers• Monitor daily production schedule.• Engage support when critical issues occur• Create Incident tickets when critical batch processes fail• Interact with programmers and Production Services• Ensure security, regulatory (SOX) and corporate standards and policies are enforced• Ensure batch all batch SLA are closely monitored for completion.• Monitor critical systems across the Enterprise for issues.• Participate in bridge calls when needed• Participate in annual D/R test.• Update documentation and procedures as needed. Work Environment: Rotating Three Week Schedule Example• Week 1 - Monday - Thursday• Week 2 - Tuesday, Friday - Sunday• Week 3 - Monday, Wednesday - Friday SkillsData center operations, Ibm z/os operating systems, Mainframe, iseriesTop Skills DetailsData center operations,Ibm z/os operating systems,Mainframe,iseriesExperience LevelIntermediate Level

Sr Computer Operator

Description
					Duties:
• Monitor and resubmit file transmissions (FTP&#39;s)
• Monitor all zOS server and iSeries prod activities on shifts
• Monitor system consoles and environmental equipment, make schedule adjustments to maintain performance
• Print checks and reports, sort, and distribute
• Perform training and documentation
• Record and perform accurate shift turnovers
• Monitor daily production schedule.
• Engage support when critical issues occur
• Create Incident tickets when critical batch processes fail
• Interact with programmers and Production Services
• Ensure security, regulatory (SOX) and corporate standards and policies are enforced
• Ensure batch all batch SLA are closely monitored for completion.
• Monitor critical systems across the Enterprise for issues.
• Participate in bridge calls when needed
• Participate in annual D/R test.
• Update documentation and procedures as needed.
					Skills
					Data center operations, Ibm z/os operating systems, Mainframe, iseries
					Top Skills Details
					Data center operations,Ibm z/os operating systems,Mainframe,iseries
					
					
					Experience Level
					Intermediate Level

Sr Data Center Computer Operator

Top Skills&#39; Details100% Onsite in Evansville, IN. 10 hour shifts working 2nd shift. Operates on a rotating three week schedule listed below. • Mainframe and CA7 experience• Monitoring experience of zOS Servers and iSeries prod activities• Monitor system consoles and environmental equipment, make schedule adjustments to maintain performances.• Perform training and documentation.• Monitor daily production schedule• Create incident tickets when critical batch processes fail• Participate in annual D/R test.• Ensure security, regulatory (SOX) and corporate standards and policies are enforced. DescriptionDuties:• Monitor and resubmit file transmissions (FTP&#39;s)• Monitor all zOS server and iSeries prod activities on shifts• Monitor system consoles and environmental equipment, make schedule adjustments to maintain performance• Print checks and reports, sort, and distribute• Perform training and documentation• Record and perform accurate shift turnovers• Monitor daily production schedule.• Engage support when critical issues occur• Create Incident tickets when critical batch processes fail• Interact with programmers and Production Services• Ensure security, regulatory (SOX) and corporate standards and policies are enforced• Ensure batch all batch SLA are closely monitored for completion.• Monitor critical systems across the Enterprise for issues.• Participate in bridge calls when needed• Participate in annual D/R test.• Update documentation and procedures as needed. Rotating Three Week Schedule Example• Week 1 - Monday - Thursday• Week 2 - Tuesday, Friday - Sunday• Week 3 - Monday, Wednesday - Friday SkillsData center operations, Ibm z/os operating systems, Mainframe, iseriesTop Skills DetailsData center operations,Ibm z/os operating systems,Mainframe,iseriesExperience LevelIntermediate Level

Description**Candidates must be local to Redmond, Washington****Hybrid role (onsite Tuesday/Thursday)** Based in Redmond, Washington, this client serves as headquarters for their operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. Drive the development, research, analysis and presentation of consumer insights across a variety of data sources (primary, secondary, social media derived, as well as behavioral data) to support business objectives, increase understanding of consumers, and evaluate business performance. DESCRIPTION OF DUTIES:This team is seeking a Sr Data Engineer to help increase analytics and make more informed decisions on how users are interacting with their games. They are looking for this person to bring strong data engineering/software engineering fundamentals and experience. They will be working to stand up DBT on their Snowflake databases and shift the pipelines to prepare for a new product launch later this year. 	• Standing up DBT on Snowflake and shifting the data pipelines right now. 	• Need to build out new data to prepare for new product launch.	• Also need to understand their inventory and get more visibility on it. 	• Would like to deliver more with more people. 	• Technologies:		○ Nice to have to read python code. 		○ SQL based. DBT			More understanding the concepts			Building data in a UAT and orchestrated pipelines			No stored procedures more macros. 		○ Matillion not super important but used as a super-orchestrator above the system	• Seniority level: minimum of 5 years of experience.SkillsPython, DBT, Big query, Snowflake, ETL, Data warehouseTop Skills DetailsPython, DBT, GCP Big query, Snowflake, ETLExperience Level5 years min

Sr Data Engineer

Top Skills&#39; Details• 3+ years of production experience supporting Snowflake• 5+ years developing critical platform infrastructure• 8+ years of database development support• Demonstrated proficiency of query plan optimization and analysis required• Support cross region and cross account replication, data shares ensuring business continuity in DR scenario• Develop and support automation for all related deployment, auditing and maintenance activities• Familiar with public cloud security and object storage architectures including IAM, S3, Data Lake• Strong scripting abilities in bash, python• Experience in version control systems, Git and CI/CD• Excellent communication skills. Outstanding problem solving and analytical skills• Bachelor’s Degree in Computer Science/Engineering, Management Information Systems or equivalent.• Diligent standards in providing documentation and building repeatable processes• Knowledge of and experience implementing DevOps principles including Infrastructure-as-code Duties:•	Provide production support, solutions and expertise for Cloud Database Platforms•	Partner with engineering teams, business units to design, develop and deploy AWS Relational, NoSQL and Data Lake architectures•	Ability to troubleshoot difficult issues quickly, deliver RCA and resolve in a 24x7 production environment•	Support performance testing and application benchmarking activities•	Provide recommendations and guidance for improvements of our design•	Collect, monitor and alert on system health metrics •	Ability to work off hours/weekends as required for maintenanceSkillsSnowflake, Platform Infrastructure Development, Database Development SupportTop Skills DetailsSnowflake,Platform Infrastructure Development,Database Development SupportAdditional Skills &amp; QualificationsNice to haves•	Platform certification in Snowflake, AWS•	Experience in data migration strategies to public cloudExperience LevelExpert Level

Sr Database Engineer, Snowflake - Public Cloud

DescriptionTEKsystems is seeking a Integration Engineer who will perform systems/data analysis, architect, design and programming for integrating our customers applications. This position will report directly to the Director, Software Development &amp; Engineering Full time role. Top Skills Detailsadfs,c#,azure,ssis,integration Additional Skills &amp; QualificationsYou have a BS or BA degree from accredited college or university in computer science or related field and eight (8) plus years of Integration Development experience in Microsoft platform.***You have experience developing integration solutions using C# Azure functions, ADF/Data Flows, and SSIS.*******You have a strong understanding in Git, Azure Architecture, Object Oriented Programming, and RESTful API .****You can balance multiple projects, manage daily workload, and prioritize tasks.

Sr Integrations Engineer

Top Skills&#39; Details:1. End to End UX Design for consumer facing digital experiences (E-Commerce strongly preferred) - 5+ years: ranging from User Research, Usability Testing, Wireframes, Prototypes, and high-fidelity designs2. Strong Communication Skills: ability to communicate design concepts and rationale effectively to stakeholders.3. Experience with user research, A/B testing and data-driven design.4. Responsive and mobile-first design.5. Online portfolio website required DescriptionWe are seeking a top-notch UX Designer to join our dynamic team and help shape the future of eCommerce. In this role, you will play a pivotal part in enhancing our eCommerce platform by creating intuitive, user-centered designs. You will collaborate closely with cross-functional teams, including product managers, developers, and marketers, to deliver seamless and engaging user experiences. Your work will directly impact on customer satisfaction and drive business growth. The ideal candidate is a creative and strategic thinker with a passion for user experience and eCommerce. They should have a strong understanding of user-centered design principles and be able to translate complex requirements into intuitive and engaging designs. The ideal candidate is also a proactive problem solver, a strong communicator, and a collaborative team player who thrives in a fast-paced environment. Responsibilities include: Utilize Design Thinking or other processes to drive thought leadership and work across disciplines to define new user experiences that are innovative, solve real customer problems, and have a significant impact on the business. Lead the design of user interfaces for our eCommerce platform, ensuring a consistent and cohesive user experience across all touchpoints. Conduct user research, including surveys, interviews, and usability testing, to gather insights and inform design decisions. Create wireframes, prototypes, and high-fidelity designs that effectively communicate design ideas and solutions. Collaborate with cross-functional teams, including product managers, developers, and marketers, to ensure designs are aligned with business goals and technical constraints. Manage individual scoping and planning availability for all design activities you lead. Stay up-to-date with industry trends and best practices in UX design and eCommerce. Qualifications include: Minimum 5+ years experience in UX design, preferably in the eCommerce industry. Strong portfolio showcasing your design process and problem-solving skills. Excellent understanding of user-centered design principles and best practices. Strong analytical and problem-solving skills. Ability to communicate design concepts and rationale effectively to stakeholders. Experience with user research, A/B testing and data-driven design. Experience with responsive and mobile-first design. Strong proficiency in Adobe CS and/or Figma. Proficiency in HTML, CSS a plus. A BA or advanced design degree or relevant work experience is a must.

Sr UX/UI Designer (Experimentation)

Top Must-Have Skills:<ul><li>Strong foundation in routing, switching, and WAN/LAN -- (7 years preferred)</li><li>Cisco Wireless experience - 4+ years is preferred</li><li>Microsoft Azure experience: Supporting the network and troubleshooting</li></ul>Description<ul><li>Our client is seeking a Sr Network Engineer to administer and support our global data communications network.</li><li>This role involves designing, developing, and optimizing network systems, ensuring all designs are documented and supportable.</li><li>As the network expert, you will handle engineering, configuration, deployment, and maintenance across various technologies, including Azure, Campus, Plant LAN, Wireless, WAN/SD-WAN, and Datacenter LAN.</li><li>You will troubleshoot complex network issues, communicate maintenance and downtime, and develop business continuity and disaster recovery plans.</li><li>Key responsibilities include analyzing network needs, contributing to design and installation, leading project implementations, ensuring security compliance, and monitoring network performance.</li></ul>

Sr. Cisco Network Engineer (No C2C, W2 Only)

Top Must-Have Skills:<ul><li>Strong foundation in routing, switching, and WAN/LAN -- (7 years preferred)</li><li>Cisco Wireless experience - 4+ years is preferred</li><li>Microsoft Azure experience: Supporting the network and troubleshooting</li></ul>Description<ul><li>Our client is seeking a Sr Network Engineer to administer and support our global data communications network.</li><li>This role involves designing, developing, and optimizing network systems, ensuring all designs are documented and supportable.</li><li>As the network expert, you will handle engineering, configuration, deployment, and maintenance across various technologies, including Azure, Campus, Plant LAN, Wireless, WAN/SD-WAN, and Datacenter LAN.</li><li>You will troubleshoot complex network issues, communicate maintenance and downtime, and develop business continuity and disaster recovery plans.</li><li>Key responsibilities include analyzing network needs, contributing to design and installation, leading project implementations, ensuring security compliance, and monitoring network performance.</li></ul>

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