DescriptionRequirements:Capture data from projects including check-in/out times, time on site, and validating work completion documentation.Provide troubleshooting support to field techs via phone, bridge calls, and emails.Implement, change, and create processes for different project needs when they arise.Working with technicians in the field to troubleshoot cabling/network issues.Configure and program hardware remotely.Ability to execute and or create programs and scripts.Remotely configure/verify port configurations and network settings.Assist with any other technical needs that we can meet for the teams as they arise.Perform any other duties not specifically stated herein, but which your supervisor may assign.Adhere to all required project safety requirements.High school Diploma or equivalent required.1-year of voice, data, security, or electrical field experience.Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.Excellent written and verbal communication skills.Exceptional problem-solving skills.Strong attention to detail, organizational, and follow-up skills.Efficiently read and decipher manufacturer instructions.Knowledge of Analog / IP, Switch, Wireless and CCTV.Must type at least 40 WPM.Experience with Network switch programming.IP camera programming experience.CCNA Certification preferred but not required.Familiar with ticketing systems (SNOW preferred but not required) and Active Directory useFamiliar with troubleshooting access points, and any network issues on routers, cables, etc. via phone, email, or chat. Skills:Help desk support, Troubleshooting, Customer service, Support, network troubleshooting, network support, Help desk, Service desk, Active directory, Phone support, Ticketing system, Office 365 Top Skills Details:Help desk support, Troubleshooting, Customer service, Support, network troubleshooting, network support Experience Level:Intermediate Level

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Help Desk Technician

DescriptionThe position&#39;s primary responsibility will be to act as the tier-one helpdesk technician for the entire organization. They will see a variety of tickets come in, with the majority of those being password reset requests. They may also resolve issues with Office 365, Active Directory, or the &quot;blue screen of death&quot;. On average, this technician will take 20 tickets /day via email and phone support. They will work hand in hand with other technicians and engineers to work on projects and resolve issues. This role will be onsite Monday to Friday 8-5 pm SkillsHelp desk support, Help desk, Troubleshooting, Customer service, Windows 10, Active Directory, Phone support, Ticketing system, Windows, Support, Technical supportTop Skills DetailsHelp desk support, Help desk, Troubleshooting , Customer service ,Windows 10, Active Directory ,Phone support, Ticketing system Additional Skills &amp; QualificationsLooking for candidates who want to grow and advance in their career. Promotes from within and will help technicians grow in their careerExperience LevelEntry Level

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingTop Skills DetailsWindows 10,Windows 7,call center support, Troubleshooting

Helpdesk Support Technician

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingTop Skills DetailsWindows 10,Windows 7,call center support, Troubleshooting

There&#39;s currently a couple Helpdesk Support Technician positions with a large client in St. Cloud, MN. Looking for individuals with previous configuration and help desk support experience. Ideally these individuals would have 1+ years of experience, but open to all tenure of experience. This will be 100% onsite in St. Cloud, MN and will be a 6 month contract to hire. Feel free to apply if you&#39;re interested in learning more. Top Skills&#39; Details• Strong communication skills, especially over the phone.• Knowledge of hardware setup and imaging tasks.• Familiarity with Active Directory, Microsoft Exchange, and PC administration DescriptionKey Responsibilities:1.	Driver Support:•	Provide tablet support to approximately 1300 drivers.•	Contact drivers, schedule support sessions when they are off the road.•	Troubleshoot and remediate issues with driver apps and tablets.2.	Active Directory Administration:•	Manage group memberships by adding and deleting users.3.	Microsoft Exchange Administration:•	Forward mailboxes to users during vacations and perform various administrative tasks.4.	PC Administration:•	Hold administrative rights on all workstations.•	Troubleshoot and resolve user issues.5.	Ticket Queue Management:•	Utilize ServiceDeskPlus from Zoho to manage ticket queues.•	Handle approximately 70 tickets daily, with peak activity in the mornings.6.	Team Collaboration:•	Work effectively within a fast-paced team environment.•	Contribute to team efforts and assist colleagues as needed.7.	Endpoint Central Management:•	Use Zoho/ManageEngine’s cloud-based computer management tools.•	Perform remote control tasks.8.	Phone Support:•	Provide excellent phone support skills.•	Communicate effectively with users via email and phone.9.	Imaging and Setup:•	Perform imaging tasks for Windows 10.•	Set up new employees with necessary hardware.•	Knowledge of end-user computing hardware, including monitor and docking station setup. Additional Skills &amp; QualificationsQualifications:•	Proven experience in a helpdesk or technical support role.•	Familiarity with Active Directory, Microsoft Exchange, and PC administration.•	Experience with ticketing systems, preferably ServiceDeskPlus from Zoho.•	Strong communication skills, especially over the phone.•	Ability to work in a fast-paced team environment.•	Knowledge of hardware setup and imaging tasks.

Our Client is seeking a Help Desk Agent that will provide professional and courteous customer service to the Client&#39;s Business regarding their Network connectivity and Extranet Support for various shifts. Responsibilities May Include: - Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues. - Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues. - Facilitating customer supply requests based on guidelines developed by Customer Supply Management CSM. - Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation. - Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role. Requirements Include: - 1 or more years of Information Systems Help Desk / Support experience - High School Diploma or GED equivalent - Willing and able to be available for any current shift including overnight 8pm to 8am evenings weekends and holidays - Familiarity with POS equipment preferred - Knowledge of communication devices/methods such as Broadband VSAT and DSL - Intermediate knowledge of all Microsoft Office software applications To be considered, email resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Houston. Pre-employment background check and drug test will be administered upon candidate&#39;s offer acceptance.

Helpdesk Technician

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingTop Skills DetailsWindows 10,Windows 7,call center support, Troubleshooting

ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company. PAY: $21/hour START: 5/05 SCHEDULE: Must be available for an 8-hour shift Monday - Sunday between 5:00am - 10:00pm. Mandatory 10 hours of Overtime per week. REQUIREMENTS: 1+ year of Customer Service in Call Center or Office Setting HIRING PROCESS: Hire off resume and test scores (NO CLIENT INTERVIEW) JOB DESCRIPTION: This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up. Representatives will be taking up to 80 calls a day from either Medicare Part D, Member or Physician/Pharmacy

Hiring Now: Customer Service Representative

NOW HIRING FOR A LARGE HOTEL COMPANY!!!FULLY WORK FROM HOME **MUST LIVE IN PHOENIX AREA** Remote Customer Relations Rep Job Description:<ul><li>Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests.</li><li>Resolves guest and member issues to satisfaction.</li><li>Will handle some calls involving angry or upset customers</li><li>Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures.</li><li>Assists in retaining customers for the brand in order to provide future revenue for the members.</li></ul>Remote Customer Relations Rep Location:<ul><li>FULLY REMOTE (must live in Phoenix area)</li></ul>Remote Customer Relations Rep Pay:<ul><li>$20/hour</li><li>Bonus potential $200-$400 a month</li><li>$50 a month towards Wi-Fi Bill</li><li>All equipment provided</li></ul>Remote Customer Relations Rep Hours:Must have open Schedule availability. Will work weekends. 7am-8pm Monday-Friday7am-5pm Saturday-Sunday Remote Customer Relations Rep Experience:<ul><li>Call Center</li><li>Customer service</li><li>Inbound calls</li><li>Data Entry</li><li>Dealing with upset customers</li></ul>2 days off consecutive during the week (5 On 2 Off) #westpriority25

Hiring Now: Inbound Escalations Representative

DescriptionHours: Monday through Friday 8:30am to 5pm with 30 minute lunch We are seeking Home Equity Processors to join our Lending Team in Troy, MI. These individuals will be doing full cycle home equity processing. HOme equity processing is a lot less simpler than mortgage processing. Responsible for:- Managing 25 to 30 files per person (once fully trained)- Processing home equity loans from start to finish- Reviewing income information (ie. Pay stubs)- Orderging appraisals if needed- Ordering flood certification- Gathering payoff information - Reviewing mortgagee clause- Preparing files for closing and sending to underwriting- Arrange closing Additional Skills &amp; QualificationsMUST HAVE:- at least 1 to 2 years full cycle mortgage or home equity PROCESSING experience. If they have a combination of processing and underwriting, they will consider.- Willingness to learn - the processing experience is still very manual. - High member contact - this role has a big customer service focus to it. must be willing to talk to the member throughout the process- One team approach - be willing to help each other out. someone who wants to individually process their loans will not work. They must be willing to help each other out to decrease the pipeline. Nice to Have:- direct or indirect lending experience- credit union or banking experience- Semitar or encompass experience Experience LevelEntry Level

Home Equity Loan Processor

DescriptionHours: Monday through Friday 8:30am to 5pm with 30 minute lunch These individuals will be doing full cycle home equity processing. Home equity processing is a lot less simpler than mortgage processing. Responsible for:- Managing 25 to 30 files per person (once fully trained)- Processing home equity loans from start to finish- Reviewing income information (ie. Pay stubs)- Ordering appraisals if needed- Ordering flood certification- Gathering payoff information - Reviewing mortgagee clause- Preparing files for closing and sending to underwriting- Arrange closing Additional Skills &amp; QualificationsMUST HAVE:- at least 1 to 2 years full cycle mortgage or home equity PROCESSING experience. (underwriters are over qualified. Closers and originators are under qualified). If they have a combination of processing and underwriting, they will consider. NO QUICKEN, ROCKET, TITLE SOURCE or UWM. They don&#39;t do full cycle.- willingness to learn - the processing experience at MSGCU is still very manual. - high member contact - this role has a big customer service focus to it. must be willing to talk to the member throughout the process- one team approach - be willing to help each other out. someone who wants to individually process their loans will not work. They must be willing to help each other out to decrease the pipeline. Nice to Have:- direct or indirect lending experience- credit union or banking experience DQ’s:- job tenure, less than 1 year in each role- unable to complete the contract- must be willing to work onsite #eastpriority25

Home Equity Processor

Seeking Home Equity Processors to join our Lending Team. These positions are contract roles until the end of the year, with the potential for extension or conversion to full-time employment if openings arise. As a Home Equity Processor, you will be responsible for the full cycle of home equity loan processing, which is simpler than mortgage processing. Your duties will include: <ul><li>Managing 25 to 30 files per person once fully trained.</li><li>Processing home equity loans from start to finish.</li><li>Reviewing income information (e.g., pay stubs).</li><li>Ordering appraisals if needed.</li><li>Ordering flood certifications.</li><li>Gathering payoff information.</li><li>Reviewing mortgagee clauses.</li><li>Preparing files for closing and sending them to underwriting.</li><li>Arranging closings.</li></ul><h4>Additional Skills &amp; Qualifications:</h4><ul><li>1+ years of full cycle mortgage or home equity processing experience</li><li>High School Diploma </li></ul><h4>Work Environment:</h4><ul><li>Great environment with a newly renovated building.</li><li>2nd floor cubicles with about 20-30 people on the floor at all times.</li><li>Business casual dress code (no leggings, sandals, or jeans).</li><li>Nice cafeteria and break room available.</li></ul><h4>Employee Value Proposition (EVP):</h4><ul><li>Opportunity to join a supportive team with a one-team approach.</li><li>Potential for growth within the company if positions become available.</li></ul>If you have the required experience and are looking for a role with high member contact and a supportive team environment, we encourage you to apply!

<h3>Job Description: Home Equity Processor</h3>Hours: Monday through Friday, 8:30 AM to 5:00 PM with a 30-minute lunch break.We are seeking dedicated Home Equity Processors to join our Lending Team on a contract basis until the end of the year, with potential for extension or conversion to a full-time position.Responsibilities:<ul><li>Manage 25 to 30 files per person (once fully trained)</li><li>Process home equity loans from start to finish</li><li>Review income information (e.g., pay stubs)</li><li>Order appraisals if needed</li><li>Order flood certification</li><li>Gather payoff information</li><li>Review mortgagee clause</li><li>Prepare files for closing and send to underwriting</li><li>Arrange closings</li></ul>Must Have:<ul><li>1 to 2 years of full-cycle mortgage or home equity processing experience (underwriters are overqualified; closers and originators are underqualified)</li><li>Willingness to learn, as the processing experience is still very manual</li><li>High member contact; must be willing to communicate with members throughout the process</li><li>Team-oriented approach; must be willing to help each other out to decrease the pipeline</li></ul>Nice to Have:<ul><li>Direct or indirect lending experience</li><li>Credit union or banking experience</li></ul> Employee Value Proposition:<ul><li>Great company culture with a close-knit, family-like team</li><li>Manager with 10 years of experience at the company</li><li>Amazing benefits once converted</li><li>Pay increases and growth opportunities</li></ul>Work Environment:<ul><li>Newly renovated building with cubicles on the 2nd floor</li><li>Business casual dress code (no leggings, sandals, or jeans)</li><li>No cell phone usage due to handling of financial information</li><li>Nice cafeteria and break room</li><li>Onsite branch for convenient banking</li></ul>Business Drivers/Customer Impact:<ul><li>Position opened due to an influx of mortgage volume and a home equity rate special running until the end of the year</li><li>High pipeline and longer close times; goal is to reduce close times to 15-30 days</li></ul>Join our team and be part of a supportive environment where your contributions make a significant impact!

DescriptionHours: Monday through Friday 8:30am to 5pm with 30 minute lunch We are looking for Home Equity processors to join our Lending Team. These positions will go contract until the end of the year. The contract can get extended or convert if there is a FTE opening. These individuals will be doing full cycle home equity processing. Responsible for:<ul><li>Managing 25 to 30 files per person (once fully trained)</li><li>Processing home equity loans from start to finish</li><li>Reviewing income information (ie. Pay stubs)</li><li>Ordering appraisals if needed</li><li>Ordering flood certification</li><li>Gathering payoff information </li><li>Reviewing mortgagee clause</li><li>Preparing files for closing and sending to underwriting</li><li>Arrange closing</li></ul>

DescriptionLooking for Home Equity Underwriters to join their Lending Team. Hours: Monday through Friday 8am to 5pm or 8:30am to 5:30pm or 9am to 6pm &lt;-- Flexible These individuals will be doing full cycle home equity Underwriting. Responsibilities:- Analyzes applicants&#39; financial status, credit, and property evaluations to make sound, consistent, and logical decisions on loan applications within established time frames.- Applies consistent decisions across all products and without bias or discrimination. Makes decisions consistent with federal and state regulations and investor policies and procedures in collaboration with other members of the underwriting team.- Sufficiently documents files/systems so members and team members fully understand the reasons for approval, denial, or counteroffer.- Analyzes loan documentation, personal and business financial statements, and any other financial information needed to support loan decisions.- Researches and explains loan calculations within all systems, and assists others as a subject matter expert on home equity products and maintains general knowledge of all loan products.- Applies in-depth knowledge of custom and credit scoring models and knows when to override the models.- Maintains an awareness of current market forces and conditions that affect loan underwriting, such as real estate secondary markets, local and national economy, competitor rates and products, membership product/service wants and needs, and local and regional housing market trends.- Identifies and suggests process or efficiency improvements related to area of responsibility.- Maintains confidentiality and security of applicant information and data at all times. Skills &amp; Qualifications- 2+ years full cycle mortgage or home equity UNDERWRITING experience. - Experience in Home Equity, FHA, VA or Conventional Mortgages- attention to detail- Encompass system experience a plus

Home Equity Underwriter

Job Description:The Home Loan Specialist is an entry-level position dedicated to supporting various channels within our organization. As a Home Loan Specialist, you will play a crucial role in ensuring efficient and effective processes that align with our business and customer service objectives.Key Responsibilities:<ul><li>Perform routine data entry and validation tasks to maintain accurate records.</li><li>Initiate and manage third-party orders, including title, appraisal, hazard, flood certification, credit checks, and more.</li><li>Review and validate loan documents to ensure compliance and accuracy.</li><li>Handle routine communications via calls, emails, and chat responses, providing excellent customer service.</li><li>Monitor work queues and intervene as necessary to maintain workflow efficiency.</li><li>Perform additional related duties as required and assigned.</li><li>Exhibit behaviors that reflect the organization’s culture and values.</li></ul>Required Skills:<ul><li>Strong understanding of mortgage and financial services.</li><li>Proficiency in Microsoft Office Suite.</li><li>Excellent communication skills, both written and verbal.</li><li>Detail-oriented with strong organizational skills.</li></ul>Preferred Qualifications:<ul><li>Associate’s degree or equivalent work experience.</li><li>Previous experience in the financial services or mortgage industry is highly desirable.</li></ul>Experience Level:<ul><li>Entry Level</li></ul>

Home Loan Specialist

DescriptionThe Home Loan Specialist is an entry level role supporting various client channels. As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. -Perform routine data entry and validation tasks-Initiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)-Review and validate loan documents-Handle routine calls, emails and/or chat responses-Monitor work queues and intervening as needed-Perform other related duties as required and assigned-Demonstrate behaviors which are aligned with the organization’s desired culture and values Qualifications-Associate’s degree or equivalent work experience OR entry level Bachelor&#39;s Degree in relevant studies -Proficiency in Microsoft Office-Financial Services experience required-Mortgage industry experience HIGHLY preferred! ﻿HoursM-F 7:30a-4:30p or 8:00a-5:00p Office is open from 6a-8p, so there is some flexibility on working hours. Fully In-Office M-F - candidate will receive equipment in case they need to work from home due to bad weather, or if they need to work OT on the weekends. No hybrid flexibility.

Our client, a leading North American mortgage originator and servicing company, is looking to add Home Loan Specialists to their St. Louis, MO team. DescriptionThe Home Loan Specialist is an entry level role supporting various Channels. As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. The Home Loan Specialist will: Perform routine data entry and validation tasksInitiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)Review and validate loan documentsHandle routine calls, emails and/or chat responsesMonitor work queues and intervening as neededPerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organization’s desired culture and values Skills &amp; QualificationsAssociate’s degree or equivalent work experienceProficiency in Microsoft OfficeFinancial Services experience and, mortgage industry experience preferred

DescriptionThis role is an entry level role that they will train them on the skills necessary to perform the task.They will either go to the funding group, closing group, low doc, or LSR. Each group is a part of the loan process and they train them on it. Experience LevelIntermediate Level (#eastpriority25)

Home Loan Specialist (Closing)

Job Description: Loan Closing Specialist Position Overview: The Loan Closing Specialist is responsible for managing the final stages of the loan process, ensuring all documentation is accurate and complete for a successful closing. This role requires attention to detail, strong organizational skills, and a thorough understanding of mortgage regulations. Key Responsibilities:<ul><li>Prepare closing documents: Ensure all necessary documents are ready for closing.</li><li>Review loan files: Verify accuracy and completeness of loan files.</li><li>Coordinate with third parties: Work with title companies, attorneys, and other parties involved in the closing process.</li><li>Schedule closings: Arrange and confirm closing dates with all parties.</li><li>Conduct final reviews: Perform final checks on documents and compliance with regulations.</li><li>Resolve issues: Address any discrepancies or issues that arise during the closing process.</li><li>Communicate with clients: Provide updates and guidance to clients throughout the closing process.</li><li>Maintain records: Keep detailed records of all closing activities and documentation.</li></ul>Required Skills:<ul><li>Attention to detail: High level of accuracy in reviewing documents.</li><li>Organizational skills: Ability to manage multiple closings simultaneously.</li><li>Communication skills: Clear and effective communication with clients and third parties.</li><li>Problem-solving: Ability to resolve issues quickly and efficiently.</li><li>Knowledge of mortgage regulations: Understanding of relevant laws and regulations.</li></ul>Preferred Qualifications:<ul><li>Experience in loan closing: Previous experience in a similar role.</li><li>Title process knowledge: Familiarity with title procedures.</li><li>TRID regulations: Understanding of TILA-RESPA Integrated Disclosure regulations.</li></ul>Education:<ul><li>Bachelor’s degree: Preferred, or equivalent work experience.</li></ul>Technical Skills:<ul><li>Proficient in Microsoft Office: Essential for daily tasks.</li><li>Loan processing software: Experience with relevant software tools.</li></ul>Experience:<ul><li>Financial services experience: Preferred, especially in mortgages.</li><li>Regulatory understanding: Knowledge of relevant regulations.</li></ul>Experience Level:<ul><li>Mid-level: Suitable for those with some experience in the field.</li></ul>

Home Loan Specialist Closer

As the Hospital Authorization SpecialistIf you’re ready to explore the next step in your career: You’ll enjoy…Career Opportunities – Tons of growth opportunities for your careerStandard Hours – 100% onsite. Monday-Friday (9:00 am - 5:00 pm)Competitive Pay - $20.00+ an hourExpedited Interviews – Access to additional Resume support and pre-interview questionsGreat Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)  A day in the role…<ul><li>Complete full financial clearance of upcoming scheduled visits (insurance verification, pre-registration and authorization)</li><li>Will submit authorization request, including applicable clinicals, to payer authorizing services.</li><li>Will also be responsible for follow up with payer to receive a determination on authorization, escalating as necessary to ensure pre- service approval.</li><li>The Authorization Specialist will be responsible for completing full financial clearance for upcoming scheduled visits, including insurance verification, pre-registration, and authorization. </li><li>Duties include submitting authorization requests with applicable clinical documentation to payers, following up for determinations, and escalating cases as necessary to ensure pre-service approvals.</li></ul> Necessary Skills and Strengths:Insurance Payer Knowledge | Insurance Authorization | Insurance Verifications | Medical Terminology | Prior Authorizations | Proof of Medical Necessity | EMR Systems | Insurance Portals | Patient Registration | Hospital Experience Core Experience:<ul><li>1 + Years of Authorization Experience</li><li>Insurance Authorizations (Submission and Coordination)</li><li>Understands patient registration.</li><li>Knowledge of insurance verification and precertification.</li><li>Prior usage of insurance portals.</li><li>Minimum Experience required: High School/GED required</li></ul>

Hospital Authorization Specialist

Hospital Authorization Specialist 1(Onsite - Morristown, NJ) Why Work here?•	Opportunity to gain experience in the health and medical field, supporting a leading hospital network•	Valuable exposure to top hospital networks.•	Balanced work-life schedule. Qualifications:•	Minimum 1 year of hospital authorization verification experience•	Familiarity with patient registration, insurance verification, and precertification processes•	Prior experience using insurance portals.•	High school diploma or GED•	Medical screenings Required Position Purpose: The Authorization Specialist will be responsible for completing full financial clearance for upcoming scheduled visits, including insurance verification, pre-registration, and authorization. Duties include submitting authorization requests with applicable clinical documentation to payers, following up for determinations, and escalating cases as necessary to ensure pre-service approvals. Work Environment:•	Department: Patient Financial Services Pre-registration &amp; Insurance Verification•	Monday to Friday, 8:00 AM to 4:00 PM (37.5 hours/week)

As the Hospital Authorization SpecialistIf you’re ready to explore the next step in your career: You’ll enjoy…Career Opportunities – Tons of growth opportunities for your careerStandard Hours – 100% onsite. Monday-Friday (9:00 am - 5:00 pm)Competitive Pay - $20.00+ an hourExpedited Interviews – Access to additional Resume support and pre-interview questionsGreat Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)  A day in the role…<ul><li>Complete full financial clearance of upcoming scheduled visits (insurance verification, pre-registration and authorization)</li><li>Will submit authorization request, including applicable clinicals, to payer authorizing services.</li><li>Will also be responsible for follow up with payer to receive a determination on authorization, escalating as necessary to ensure pre- service approval.</li><li>The Authorization Specialist will be responsible for completing full financial clearance for upcoming scheduled visits, including insurance verification, pre-registration, and authorization. </li><li>Duties include submitting authorization requests with applicable clinical documentation to payers, following up for determinations, and escalating cases as necessary to ensure pre-service approvals.</li></ul> Necessary Skills and Strengths:Insurance Payer Knowledge | Insurance Authorization | Insurance Verifications | Medical Terminology | Prior Authorizations | Proof of Medical Necessity | EMR Systems | Insurance Portals | Patient Registration | Hospital Experience Core Experience:<ul><li>1 + Years of Authorization Experience</li><li>Insurance Authorizations (Submission and Coordination)</li><li>Understands patient registration.</li><li>Knowledge of insurance verification and precertification.</li><li>Prior usage of insurance portals.</li><li>Minimum Experience required: High School/GED required</li></ul>

Our client is looking to bring an HR Admin to their team. On a day to day basis, this person will be responsible for assisting HR operations by providing administrative support to their current staff. They will be responsible for a variety of tasks, which may include the following on any given day:- Serve as a point of contact at the Business School for anyone needing HR assistance- Participate in hiring and onboarding new student employees- Help make changes to employee status, extending dates of employment, and timekeeping- Keep up with the leave system to make sure supervisors are approving time sheets in a timely manner for hourly employees- Hosting workshops and trainings for members of the school Top Skills:Experience working in an HR position or a degree in Human ResourcesProficient in Microsoft Office Suite Contract to Hire Role Must go onsite in downtown Columbia

Human Resources Coordinator

Description:You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be:Provide information regarding Client&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Hybrid Banking Service Representative

Hybrid Customer Service Representative

Our client is looking for a NetIQ SME to join their IAM Team! Please apply for more details. DescriptionNetIQ tools:1.	Identity Manager &amp; Edir (IDM) - Must have2.	Access Manager (NAM) &amp; Advanced Authentication - Nice to have3.	Identity Governance - Nice to have Qualifications•	Customer focused•	Strong verbal and written communications•	Outstanding problem solving and decision making•	Excellent collaboration skills and ability to work independently•	Strong task and time management skills•	Follows SDLC best practices•	Availability for scheduled afterhours production change support

IAM Engineer (NetIQ)

We are looking for an IDF/MDF Field Technician for a long-term and stable role with our client in Spokane.While most of the work will be done in the Spokane area, this Field Tech will also support other locations in Central Washington and Western Montana.Core business hours: M-F: 8am-5pm PST. Qualified candidates must have the following:1. Experience working in IT Data Centers, IDF&#39;s and MDF&#39;s 2. Experience with rack level UPS units (installation, support andconfiguration) (Primarily APC) 3. Experience with Network access layer hardware (switches) and servers 4. Experience with Data Center management tools (DCIM) DescriptionProvides onsite support to ensure the integrity, stability, and efficiency of IS services hosted in our IDF and MDF spaces. The individual technician&#39;s functions will include installing and replacing rack level power resiliency hardware (UPS/ATS/PDU), deploying new equipment, decommission obsolete gear, and low voltage patch cable clean up. This role will be providing onsite support for IT support requests within the Site Engineering and Operations service delivery model. Required Skills:• Experience working in IT Data Centers, IDF’s, and MDF’s• Experience with rack level UPS units (installation, support, and configuration) (Primarily APC)• Experience with rack level Automatic transfer switches (ATS) and Power distribution units (PDU)• Experience with Data Center management tools (DCIM) and data entry• Experience working with Network access layer hardware (Switches)• Experience work with Servers Job Duties/responsibilities:• Responsible for IDF cleanup (rack and equipment), cable management• Check cable issues related to end user PC data sockets, Wireless Access Points, CCTV cameras.• Installation, terminating, splicing, labeling, testing, and troubleshooting of voice, data, and fiber optic.• Install, terminate, test, label &amp;amp;amp; document horizontal, backbone &amp;amp;amp; other cables.• Organizing for pre-termination, form dress cables, determine length, label cables.• Termination for patch panels.• Termination for CAT6, CAT5 and fiber outlets.• Knowledge of using industry standard test equipment.• Handling retrofits works - remove unused cables.• Responsible for UPS battery replacement, Faulty UPS replacement.• Dressing &amp;amp;amp; routing cable into technical rooms, modular furniture &amp;amp;amp; other work area outlets.• Building technical &amp;amp;amp; equipment rooms works.• Testing, troubleshooting, &amp;amp;amp; document test results for cabling.• Possess working knowledge of cabling standards, shop drawings, schematic diagrams, matrixes and labelling schemes applications.• Understands, commits the environmental, health &amp;amp;amp; safety policies.• Handling the required site surveys.• Carry out supervisory responsibilities in accordance with the organization’s policies &amp;amp;amp; applicable laws. Scope of Work: 1. IDF remediation and cleanup:a. Physically replace or remediate all failed UPS and UPS batteriesb. Verify and update device labelc. Add any UPS/ATS/PDU that is not monitored to the Network and DCIMd. Clean up and address any physical cable plant hazards.e. Remove any replaced or failed UPS and UPS batteries to a designated area to be picked up by a vendor provided by PSJH.f. Remove or remediate all combustibles and trash found during the audit to create a clean and safe IDF and place them in a designated area for disposal by PSJH.g. This task will comprise sixty percent (60%) of work. 2. IT Operational Support:a. Provide testing, support and remediation for failure troubleshooting (Copper/Fiber layer 2) (UPS, ATS, PDU)b. Provide support for physical hardware and parts replacement.c. Complete Power Systems Health Checki. Verify and document that network cables are connected to all UPSs, Rack PDUs, and ATSs. Any that do not have network cable connected need to be patched and added to the network, PSJH will provide a resource to provide support.ii. Verify that network connected systems are being monitored in PSJH managed tool.iii. Vendor will be provided with a PSJH point of contact to work with regarding the status of devices in the monitoring tools. Devices not found in the tools should be flagged for remediation.iv. Document any currently active error lights or messages for follow-up remediation.d. This task will comprise five percent (5%) of work 3. IT Hardware Deployment / Decommission:a. Physically install and cable new hardware deployments (Server/SAN/Network)b. Uninstall hardware and cabling from decommissioned systems.c. Provide onsite support to facilitate drive destruction and e-waste services. 4. Power Hardware lifecycle:a. Physical installation and removal of UPS/ATS/PDU devices, as part of a hardware Lifecyle program. (PSJH team to provide coordination services)b. Physical replacement of hot swappable batteries.c. Remove any replaced or failed UPS and UPS batteries to a designated area to be picked up by a vendor provided by PSJH.d. This task will comprise thirty percent (30%) of work. 5. Audit / Inventory:a. Verify or create walking directions to IDF/MDF and upload to site SharePointb. Check room temperature for compliance to PSJH Standards.c. Check security measures for access controld. Check for combustibles or fire hazardse. Cable management hazardsf. Inventory tasks:i. Rack and floor mounted equipmentii. Network or Telecomiii. Server and other powered IS equipmentiv. Power delivery equipment (UPS, PDU, ATS)g. This task will comprise four percent (4%) of workSkillsData center, rack and stack, Cabling, IDF, MDF, Cat5, UPS, DCIM, Server, Networking, Cable tech, Data Center OperationsTop Skills DetailsData center, rack and stack, cabling, IDF, MDF, Cat5, UPS, DCIM, serverAdditional Skills &amp;amp;amp; QualificationsMINIMUM REQUIRED QUALIFICATIONS:• High School Diploma or GED• Minimum of 1-3 years of directly related experience.• MUST be willing to travel locally.• Able to work extended hours (overtime) as needed.• Must be able to work safely following company policy/procedures.Experience LevelIntermediate Level

IDF / MDF Field Technician

TEKsystems is seeking experienced IP and Transport Network Engineers for a Long Term Opportunity This role can sit remotely in the US. Candidates MUST be eligible to work in the US for any employer WITHOUT sponsorship. This is a W2 contract for 6-12 months with a very strong possibility of long term extension or full time conversion.MUST be committed to working Alaskan core business hours - Monday - Friday 8-5pm AKSTCandidates MUST have experience with the top required skills below. TOP REQUIRED SKILLS/EXPERIENCE:Protocols &amp; Standards:BGP IP/MPLS ISIS OSPF EIGRP TCP/IPTransport Technologies:Ethernet SONET TDM Fiber Microwave Satellite Wi-Fi CellularLayer-2 Ethernet Technologies:VLANs STP LACP MC-LAGHighly Preferred Certifications:Nokia NRS I BrocadeArchitecture:WDM (DWDM-CWDM) OTN PON ROADM SONETEquipment:Ciena 6500 Transmode Nokia transport (IXR-SAR) Fiber cables/jumpers Fiber optics Accedian JOB DESCRIPTIONThis position is expected to provide engineering design and implementation services necessary to support the company’s IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services. Will be required to provide technical leadership and escalation support for various operations and engineering groups as well as technical training and mentorship to team members. Requires excellent communication skills to facilitate collaboration with various internal departments to ensure the reliable operation and growth of a converged and scalable carrier network. This is a expert level position and requires the ability to perform highly complex and diverse duties under deadlines and operating constraints. Design, plan, analyze, and implement networks delivering services across multiple company business departments. Must be able to make independent engineering decisions and providetechnical direction for resolution. Responsible for review and provide final engineering design specifications and service requirements. Receives clear direction on assignment objectives, complex features, and possible solutions, supervisory assistance on unusual problems. Capable of performing project engineer on large projects with the ability of mentoring, coordinating, directing, assisting, and providing technical direction to junior engineers and technicians. Comprehensive understanding of standard engineering concepts such as high availability, redundancy, reliability and testing, security, and standards. Superior time management skills to manage multiple complex projects smoothly and professionally on time and on budget. DUTIES PERFORMED AT ALL LEVELS:Essential Duties of All Levels in the Position:<ul><li>Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.</li><li>Able to understand standard engineering concepts of availability, efficiency, redundancy, scalability, and security.</li><li>Able to Identify opportunities for continuous improvement of the current network and/or systems</li><li>facilities.</li><li>Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.</li><li>Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.</li><li>Provides detailed reports on network operational status, and milestones related to project completion.</li><li>Capable of remote site support for off-site personnel and customers.</li><li>Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials.</li><li>Mentors’ junior engineers and technicians.</li></ul>Job Scope:<ul><li>40% Defines, designs, and implements complex projects utilizing standard telco engineering principles and concepts, efficiency, redundancy, availability, security, and scalability, responsible for new systems’ planning and implementation.</li><li>20% Defines KPIs for operational management, provides and updates operational documentation, training, and diagrams.</li><li>20% Works with management and engineering staff to determine future architecture and planning requirements and assures that needs are met by proposed future designs and long-term plans. Project coordination to include facilitating customer sales via technical support and engineering efforts.</li><li>10% Mentors and supports junior engineers and technicians.</li><li>10% Supports and manages escalations to resolution.</li></ul> Job Qualifications:Knowledge, Skills and Abilities:<ul><li>High-level understanding of standard engineering concepts such as high availability, redundancy, reliability, scalability, and security.</li><li>Strong ability to create and edit network drawings using Microsoft Visio application.</li><li>Advanced experience with the configuration of Alcatel/Nokia, Cisco, Brocade, or Juniper routers and switches.</li><li>Advanced understanding of routing protocols such as BGP, MPLS, ISIS, OSPF, EIGRP, etc</li><li>Strong understanding of project management concepts.</li><li>Strong understanding of RSVP, LDP, and PIM.</li><li>Strong understanding of data center network design.</li><li>Strong understanding of common transport technologies such as Ethernet, SONET, TDM, Fiber, Microwave, Satellite, WiFi, cellular, etc.</li><li>Extensive experience with layer-2 Ethernet technologies such as VLANs, STP, LACP, MC-LAG, etc.</li><li>Strong analytic, strategic, interpersonal, and critical thinking skills.</li><li>Self-directed and motivated, highly focused on the company and departmental goals.</li><li>Creative and innovative problem solver.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work collaboratively together towards a common goal.</li><li>Ability to Identify, report, and resolve technical problems in a manner that is consistent with established guidelines.</li></ul> Certifications: Industry specific certifications relevant to the discipline are highly valued and may contribute toward education requirements. (Additional years of applicable experience or previous certification can be used to fulfill this requirement.)· Cisco CCNA / CCNP· Nokia NRS I / NRS II (highly preferred)· Brocade BCNE / BCNP· Juniper JNCIA / JNCIS Minimum Qualifications Required: <ul><li>*A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis</li><li>High School diploma or equivalent.</li><li>Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field. *</li><li>Minimum of six (6) years’ experience in progressive engineering in information technology, design and implementation using engineering principles, complex project management within telecommunications including technology insertion, or related background.</li></ul>*Preferred:<ul><li>Experience within the telecommunications industry.</li><li>Other telecom industry or job specific certifications.</li></ul> Experience LevelExpert Level

IP Network Engineer - Nokia

Description
					****TRAVEL IS REQUIRED FOR THIS ROLE****

Travel to job sites is required for this job. Generally travel is no more that 60 miles. This is considered your normal commute to work. There is no billable mileage, there is no company vehicle. Please make sure candidate are aware of this.

6 month contract to hire: This is for project work. There is no guarantee for permanent hire unless this person proves their worth. Must be proactive, reliable (show up on time), willing to learn and have a positive attitude. 

Reporting to the Low Voltage Services Director, the ISP Technician - 2 is responsible for on-site installation of voice, data, fiber optic cable. A person in this role must follow proper procedures when performing an installation and must have the ability to communicate effectively with customers as it relates to job progress. Looking for technicians at the Tech2 level which is usually 3-5 years of commercial experience in the low voltage cabling industry – which means they can work independently as part of a crew.
					Skills
					Cabling, Cable, Punchdown, blueprint reading, Cat5, cat6, termination testing, data closets, test equipment, fiber optic cabling, rack and stack
					Top Skills Details
					Cabling,Cable,Punchdown,blueprint reading,Cat5,cat6,termination testing
					Additional Skills &amp; Qualifications
					•	Identify and prepare pathways and supports for new cabling system installation
•	Pull copper, coaxial and fiber optic cable in backbone, horizontal and riser environment
•	Terminate various brands of voice and data jacks such as: Hellerman-Tyton, Molex, Signamax, Panduit, Commscope, etc.
•	Terminate data cables on patch panels along with proper dressing techniques
•	Terminate SM and MM fiber optic cable using various connecting methods (crimp-lock, adhesives, Unicams, fusion splicing), with a variety of connector types (SC, LC, ST, etc.)
•	Terminate and test high count feeder cables for voice riser applications
•	Test copper cable installations, and perform basic troubleshooting
•	Assist with testing fiber optic cable with power meter and light source (Fluke), OTDR tester, voltage meter, and other test equipment associated with projects
•	Build out data closets – install ladder rack, cable trays, data racks and rack-mount equipment
•	Read blue prints and identify cabling pathways, maintaining compliance with construction project specifications
•	Train and mentor Level 1 Technicians 
•	Comply with and use industry standard grounding and bonding procedures
•	Utilize approved fire stopping methods and materials
•	Comply with all CableCom, BICSI, building code and safety standards
•	Communicate with Technicians, Supervisors, Managers, other coworkers and customers regarding project status
•	Complete timesheets, expense reports, mileage reports, and other job-related paperwork in an accurate and timely manner
•	Prepare accurate field As-Built drawing upon completion of project 
•	Actively participate in the maintenance of ISP tools, equipment and vehicles owned by the company 
•	Act as a lead for various small to medium projects, as assigned
•	Maintain accurate truck stock
					Experience Level
					Intermediate Level

ISP Cable Technician 2

•	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, Troubleshooting •	5-6 weeks training – Missing more than 1 day can lead to a drop in the program. (internally, will review on a case by case basis)•	First 30 days on the floor – first out for any reason will lead to a final warning with or without a doctor’s note. Providing a note will count as one instance instead of multiple days of absence. (consider this one pass in the first 30 days)•	Planned days off, in advance, would need approval. •	Second time out while on a warning can lead to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case basis. •	NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy. •	After 30 days we will start to measure attendance compliance. This score can not reach below 92.5% meaning you must be at work 92 •	AA or some sort of completed education in Computer Science or related IT field•	obtained 2 Certifications in A+, Security+, Net+ or CCNA.

ISP Technician

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assigned

Description****TRAVEL IS REQUIRED FOR THIS ROLE**** Travel to job sites is required for this job. Generally travel is no more that 60 miles. This is considered your normal commute to work. 6 month contract to hire: This is for project work. There is no guarantee for permanent hire unless this person proves their worth. Must be proactive, reliable (show up on time), willing to learn and have a positive attitude. Reporting to the Low Voltage Services Director, the ISP Technician - 2 is responsible for on-site installation of voice, data, fiber optic cable. A person in this role must follow proper procedures when performing an installation and must have the ability to communicate effectively with customers as it relates to job progress. Looking for technicians at the Tech2 level which is usually 3-5 years of commercial experience in the low voltage cabling industry – which means they can work independently as part of a crew.SkillsCabling, Cable, Punchdown, blueprint reading, Cat5, cat6, termination testing, data closets, test equipment, fiber optic cabling, rack and stackTop Skills DetailsCabling,Cable,Punchdown,blueprint reading,Cat5,cat6,termination testingAdditional Skills &amp; Qualifications•	Identify and prepare pathways and supports for new cabling system installation•	Pull copper, coaxial and fiber optic cable in backbone, horizontal and riser environment•	Terminate various brands of voice and data jacks such as: Hellerman-Tyton, Molex, Signamax, Panduit, Commscope, etc.•	Terminate data cables on patch panels along with proper dressing techniques•	Terminate SM and MM fiber optic cable using various connecting methods (crimp-lock, adhesives, Unicams, fusion splicing), with a variety of connector types (SC, LC, ST, etc.)•	Terminate and test high count feeder cables for voice riser applications•	Test copper cable installations, and perform basic troubleshooting•	Assist with testing fiber optic cable with power meter and light source (Fluke), OTDR tester, voltage meter, and other test equipment associated with projects•	Build out data closets – install ladder rack, cable trays, data racks and rack-mount equipment•	Read blue prints and identify cabling pathways, maintaining compliance with construction project specifications•	Train and mentor Level 1 Technicians •	Comply with and use industry standard grounding and bonding procedures•	Utilize approved fire stopping methods and materials•	Comply with all CableCom, BICSI, building code and safety standards•	Communicate with Technicians, Supervisors, Managers, other coworkers and customers regarding project status•	Complete timesheets, expense reports, mileage reports, and other job-related paperwork in an accurate and timely manner•	Prepare accurate field As-Built drawing upon completion of project •	Actively participate in the maintenance of ISP tools, equipment and vehicles owned by the company •	Act as a lead for various small to medium projects, as assigned•	Maintain accurate truck stockExperience LevelIntermediate Level

ISP Technician 2

Our client is looking for a Asset Management Lead or Team Lead. This resource will oversee Technology Asset logistics and operations at the Hyattsville, MD Depot. The ideal candidate will have a deskside support and have ServiceNow experience. This person will be a point of contact for TEKsystems and resources that currently work in the depot that perform physical asset IMAC activities (PCs, printers, scanners etc) imaging and logistics documentation in ServiceNow. General Deskside Support experience: o	Incidents – Software break/fixo	IMACs – Installation of software, machine upgrades, etc.o	Refresho	Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readerso	Experience with Windows 10 and Microsoft Officeo	Experience with Deskside support in a hospital environment a plus

IT Asset Management Team Lead

Working 100% onsite in Hyattsville MD Asset Management Analyst or Asset Management Technician with HAM/SAM Top Skills1. 1 to 2 years experience with depot asset management with ServiceNow HAM/SAM tracking experience 2. Experience with ServiceNow asset tracking 3. Customer Service Experience 4. Must be or willing to get fully vaccinated to work onsite  Seeking resources with ServiceNow HAM/SAM experience and Warehouse/Asset Management/Depot experience Job Description§ Receive IT equipment delivered to hardware depot, including logging received equipment, storing it securely, conducting periodic inventories and logging equipment distribution. § Track asset utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures. § Manage and configure Asset Scanners for all It teams who order, receive, and deploy IT hardware assets § Manage ServiceNow hardware asset data, including building reports on ServiceNow hardware assets § Ensure the on-time delivery of equipment to meet project and end user expectations. § Effectively communicate with end users, vendors, IS Project Managers and IS Management. § Maintains an on-hand inventory of IT equipment. § Obtains quotes for hardware and submits order requests for equipment and computer accessories to maintain stockroom inventory levels. § Provide weekly, monthly, and quarterly asset reports.

IT Asset Management Technician

Job Description: <ul><li>Conceptualize, design, and/or build secure information technology (IT) systems, with responsibility for system and/or network development. Perform highly-specialized review and evaluation of incoming cybersecurity information. </li><li>Manage the collection and analysis of information from various application, conduct assessments of threats and vulnerabilities, and develop and/or recommend appropriate mitigation countermeasures.</li><li>Develop, modify, and execute company policies and procedures that affect cybersecurity operations and ensure compliance (e.g. NERC CIP, Sarbanes Oxley).</li><li>Develop cybersecurity indicators to ascertain the status of the operating environment.</li><li>Identity and access management.</li></ul> Desirable Skills: <ul><li>Active Directory Design and Management</li><li>Cloud, Azure, AWS, GCP</li><li>Scripting experience, PowerShell or .NET (VB or C#)</li><li>Security Operations Center (SOC)</li><li>Data security</li><li>Network Access Management, DNS, DHCP</li></ul> Minimum Qualifications: <ul><li>Bachelor’s degree in computer science, computer engineering, software engineering, information technology, computer information systems, MIS, or engineering is preferred. A combination of associate degree, military or professional cybersecurity experience and cybersecurity certification (CISSP, GAIC, MCSE, CEH, GICSP, CSSA, CISM) will be considered.</li><li>2+ years Cybersecurity experience</li></ul> Preferred Qualifications: <ul><li>Cybersecurity certification (CISSP, CISM, OSCP, CCSP, GAIC, MCSE, GICSP, CSSA)</li></ul>

IT Cybersecurity Engineer

Job Description:The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams. Daily Duties:<ul><li>Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems</li><li>Responsible for executive level desktop support, requiring a higher level of service</li><li>Utilizing Active Directory for user management and assigning users to Group Policy Objects</li><li>Responding to and supporting the resolution of server and network issues with Tier 3 support</li><li>Provide 1st level client support through our help desk ticketing system</li><li>Recognizing and escalating more difficult problems to Tier 3 support</li><li>Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365</li><li>Use Remote Monitoring tools and call tracking to log and route tickets</li><li>Imaging and Deploying Desktops and Laptops for end users</li><li>Creating and maintaining client-related documentation</li><li>Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers</li><li>Participate in the maintenance, updates, planning and installation of client computers and application software</li><li>Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes</li><li>Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements</li><li>Facilitate the deployment of new client computer systems and application integration to support business needs</li><li>Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible</li><li>Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements</li></ul>Skills/Experience:<ul><li>This role requires a strong working knowledge of the following:</li><li>Microsoft Windows Operating Systems including M365 Support</li><li>Strong Customer Service techniques in an IT environment</li><li>ITIL framework</li><li>IT Service Management Software (i.e., ServiceNow)</li><li>Proficient in IT procurement processes and procedures</li><li>Strong Incident skills and troubleshooting techniques</li><li>Exceptional work ethic and time management skills</li><li>Ability to work well independently and/or as part of a team</li><li>Strong communication skills and a commitment to customer service at the executive level</li><li>Ability to travel 10% of the time, and on short notice</li><li>Participate in after hours on call rotation as necessary for problem resolution, and project management/installations</li></ul>Skills<ul><li>Windows 10, Troubleshooting, Active directory, Microsoft office, AV, Deployment, Imaging, Customer service, Technical support, Windows</li></ul> Top Skills Details<ul><li>Windows 10,Troubleshooting,Active directory, Microsoft office, AV, Deployment, Imaging</li></ul> Additional Skills &amp; Qualifications<ul><li>An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.</li><li>1 year of experience supporting client-side IT infrastructure and software in an enterprise environment</li></ul> Experience LevelIntermediate Level

IT Desktop Support

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Lansing, MI Pay and BenefitsThe pay range for this position is $16.00 - $24.00 • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

IT Desktop Support Technician

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Pay and BenefitsThe pay range for this position is $19.00 - $24.00/hr.﻿Pay will be negotiable based on experience. Workplace TypeThis is a fully onsite position in Whitehall, MI. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Pay and BenefitsThe pay range for this position is $16.00 - $22.00/hr.﻿Pay will be negotiable based on experience. Workplace TypeThis is a fully onsite position in Grand Rapids, MI. • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Ann Arbor, MI Pay and BenefitsThe pay range for this position is $16.00 - $24.00 • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

A local company in Portland, OR is hiring an Entry Level Field/IT Technician to join the team for a great opportunity! Must have a vehicle and a valid drivers license to drive to different locations around the Portland area. Job Duties:<ul><li>They will primarily be doing 2 things. Assembling Artome technology carts that we are putting together (will have projectors, work stations, voice amp systems), and then testing technology equipment in classrooms that are being upgraded with wall mounted projectors and voice amplification systems.</li><li>Hands on experience with hardware.</li><li>Getting the schools ready for the students and teachers.</li></ul>Qualifications:<ul><li>6 months to 1+ years of IT, Desktop Support, Deployment, PC/AV Technician experience preferred</li><li>A+ Certified, Google Certificate or equivalent or bachelor’s degree in similar field is a plus</li><li>Must have valid Drivers License and own vehicle</li><li>Must be open to varied shifts either Mon-Fri 8-5pm OR 3-10pm on different occasions</li></ul>**If Interested:Please apply to the job application and email Derek at Dmautz @teksystems.com

IT Field Technician (Entry Level)

** 6 month Contract-to-Hire// 3-Days on site in Deerfield, IL// Pick your days on-site** DescriptionThe Analyst, Technology Risk &amp; Compliance assists with TRC activities, including our client&#39;s IT Policy, risk practices, compliance with relevant regulatory and certification requirements, including Health Information Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS), and HITRUST certification requirements. Responsibilities: • Performs analysis on portions of the Technology Risk &amp; Compliance (TRC) programs, which may include: global policy management, risk management, and compliance monitoring for our client. • Assisting in creating detailed IT control testing procedures • With supervision, works with global teams for executing TRC’s Compliance programs within our client&#39;s divisions. • Assists with remediation and risk mitigation planning, execution and oversight. • Participates in risk, control and policy assessments. • Assists with creation and distribution of reports / dashboards • Assists in maintenance of the global scope of IT assets, controls, control owners, risks, etc. that make up the TRC program. • Supports governance processes that oversee TRC programs Education &amp; Experience:• Bachelor&#39;s degree and at least 2 years of experience in IT Compliance, IT Audit and/or IT Security OR High school / GED and at least 4 years of experience in IT Compliance, IT Audit and/or IT Security • Experience establishing &amp; maintaining relationships with individuals at all levels of the organization, in the business community &amp; with vendors. • Knowledge of regulatory and contractual compliance such as: Payment Card Industry (PCI), and Health Information Portability and Accountability Act (HIPAA) • Experience communicating conceptual and technical information both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, external clients). • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. SkillsPCI, HITRUST, HIPPA, GRC, Risk management, Risk analysis

IT GRC Analyst

DescriptionThe Analyst, Technology Risk &amp; Compliance assists with TRC activities, including our client&#39;s IT Policy, risk practices, compliance with relevant regulatory and certification requirements, including Health Information Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS), and HITRUST certification requirements. Responsibilities: • Performs analysis on portions of the Technology Risk &amp; Compliance (TRC) programs, which may include: global policy management, risk management, and compliance monitoring for our client. • Assisting in creating detailed IT control testing procedures • With supervision, works with global teams for executing TRC’s Compliance programs within our client&#39;s divisions. • Assists with remediation and risk mitigation planning, execution and oversight. • Participates in risk, control and policy assessments. • Assists with creation and distribution of reports / dashboards • Assists in maintenance of the global scope of IT assets, controls, control owners, risks, etc. that make up the TRC program. • Supports governance processes that oversee TRC programs Education &amp; Experience:• Bachelor&#39;s degree and at least 2 years of experience in IT Compliance, IT Audit and/or IT Security OR High school / GED and at least 4 years of experience in IT Compliance, IT Audit and/or IT Security • Experience establishing &amp; maintaining relationships with individuals at all levels of the organization, in the business community &amp; with vendors. • Knowledge of regulatory and contractual compliance such as: Payment Card Industry (PCI), and Health Information Portability and Accountability Act (HIPAA) • Experience communicating conceptual and technical information both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, external clients). • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.SkillsPCI, HITRUST, HIPPA, GRC, Risk management, Risk analysisTop Skills DetailsPCI,HITRUST,HIPPA,GRC,Risk management,Risk analysisAdditional Skills &amp; QualificationsNAExperience LevelIntermediate Level

DescriptionThe Analyst, Technology Risk &amp; Compliance assists with TRC activities, including IT Policy, risk practices, compliance with relevant regulatory and certification requirements, including Health Information Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS), and HITRUST certification requirements. Responsibilities: • Performs analysis on portions of the Technology Risk &amp; Compliance (TRC) programs, which may include: global policy management, risk management, and compliance monitoring. • Assisting in creating detailed IT control testing procedures • With supervision, works with global teams for executing TRC’s Compliance programs within WBA divisions. • Assists with remediation and risk mitigation planning, execution and oversight. • Participates in risk, control and policy assessments. • Assists with creation and distribution of reports / dashboards • Assists in maintenance of the global scope of IT assets, controls, control owners, risks, etc. that make up the TRC program. • Supports governance processes that oversee TRC programs Education &amp; Experience:• Bachelor&#39;s degree and at least 2 years of experience in IT Compliance, IT Audit and/or IT Security OR High school / GED and at least 4 years of experience in IT Compliance, IT Audit and/or IT Security • Experience establishing &amp; maintaining relationships with individuals at all levels of the organization, in the business community &amp; with vendors. • Knowledge of regulatory and contractual compliance such as: Payment Card Industry (PCI), and Health Information Portability and Accountability Act (HIPAA) • Experience communicating conceptual and technical information both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, external clients). • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.SkillsPCI, HITRUST, HIPPA, GRC, Risk management, Risk analysisTop Skills DetailsPCI,HITRUST,HIPPA,GRC,Risk management,Risk analysisAdditional Skills &amp; QualificationsNAExperience LevelIntermediate Level

** 6 month Contract-to-Hire// 3-Days on site in Deerfield, IL// Pick your days on-site** DescriptionThe Analyst, Technology Risk &amp; Compliance assists with TRC activities, including our client&#39;s IT Policy, risk practices, compliance with relevant regulatory and certification requirements, including Health Information Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS), and HITRUST certification requirements. Responsibilities: -Assists in the creation and management of an IT compliance program -Assesses IT controls and recommends remediation steps to management -Creates and executes detailed IT control testing procedures -Analyzes IT processes to determine control strengths and weaknesses -Interprets and consults on IT-related regulations and standards. Basic Qualifications: -Education: BA/BS+ at least 3years experience or HS/GED + at least 5 years experience -Experience: IT Compliance, IT Audit, IT Security, Cloud Security SkillsPCI, HITRUST, HIPPA, GRC, Risk management, Risk analysis

IT GRC Analyst 2

6 month contract-to-hire / three days onsite in Deerfield, IL. DescriptionThe Analyst, Technology Risk &amp; Compliance assists with TRC activities, including our client&#39;s IT Policy, risk practices, compliance with relevant regulatory and certification requirements, including Health Information Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS), and HITRUST certification requirements. Responsibilities: -Assists in the creation and management of an IT compliance program -Assesses IT controls and recommends remediation steps to management -Creates and executes detailed IT control testing procedures -Analyzes IT processes to determine control strengths and weaknesses -Interprets and consults on IT-related regulations and standards. Basic Qualifications: -Education: BA/BS+ at least 3years experience or HS/GED + at least 5 years experience -Experience: IT Compliance, IT Audit, IT Security, Cloud SecuritySkillsPCI, HITRUST, HIPPA, GRC, Risk management, Risk analysisTop Skills DetailsPCI,HITRUST,HIPPA,GRC,Risk management,Risk analysisExperience LevelEntry Level

DescriptionThe Analyst, Technology Risk &amp; Compliance assists with TRC activities, including IT Policy, risk practices, compliance with relevant regulatory and certification requirements, including Health Information Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS), and HITRUST certification requirements. Responsibilities: -Assists in the creation and management of an IT compliance program -Assesses IT controls and recommends remediation steps to management -Creates and executes detailed IT control testing procedures -Analyzes IT processes to determine control strengths and weaknesses -Interprets and consults on IT-related regulations and standards. Basic Qualifications: -Education: BA/BS+ at least 3years experience or HS/GED + at least 5 years experience -Experience: IT Compliance, IT Audit, IT Security, Cloud SecuritySkillsPCI, HITRUST, HIPPA, GRC, Risk management, Risk analysisTop Skills DetailsPCI,HITRUST,HIPPA,GRC,Risk management,Risk analysisAdditional Skills &amp; QualificationsNAExperience LevelEntry Level

IT GRC Analyst 2- HYBRID

One of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Helpdesk Team. Ourclient is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This isleading to many areas of growth. Our client is looking for strong techniciansto provide Level 1 and Level 2 Helpdesk phone support toits enterprise environment within Windows Devices.These roles are high paced and our client is looking forcandidates that can handle the high volume of calls. This is also a greatopportunity for someone to grow their skills within the IT support and have theopportunity to advance their careers within IT. They are currently looking foran individual who is looking to grow within their company. This will be a firstshift opportunity. *Please apply if you&#39;re interested in hearing more about theopportunity* *We are looking to set up interviews as early as next week* The following will be day to day responsibilities:Clearly documents client requests by entering information into anITSM Incident System and assigning call incidents appropriately. Based ondocumented procedures, determines severity and impact of request andprioritizes workload appropriately.<ul><li>Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.</li><li>Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.</li><li>Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.</li><li>Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.</li><li>Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.</li><li>Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing</li><li>Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.</li><li>Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.</li><li>Modifies and maintains specific end-user application security.</li><li>Communicates with external vendors related to software and hardware issues and problem solving.</li></ul>Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work inthis building as well as the remote users in the area. Pay and BenefitsThe pay range for this position is $16.00 - $22.00 *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Lansing, MI.<h3> </h3><ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave)</li></ul>

IT Helpdesk Support Technician

Shift / Schedule / Hours:Working Hours: 3:00pm – 12:00am Tuesday - Saturday Training hours: 9am-6pm Monday – Friday for 2-3 weeks before working shift starts Work Environment: 4 days onsite (Ann Arbor, MI) / 1 remote. One of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Helpdesk Team. Ourclient is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This isleading to many areas of growth. Our client is looking for strong techniciansto provide Level 1 and Level 2 Helpdesk phone support toits enterprise environment within Windows Devices.These roles are high paced and our client is looking forcandidates that can handle the high volume of calls. This is also a greatopportunity for someone to grow their skills within the IT support and have theopportunity to advance their careers within IT. They are currently looking foran individual who is looking to grow within their company. This will be a firstshift opportunity. *Please apply if you&#39;re interested in hearing more about theopportunity* *We are looking to set up interviews as early as next week* The following will be day to day responsibilities:Clearly documents client requests by entering information into anITSM Incident System and assigning call incidents appropriately. Based ondocumented procedures, determines severity and impact of request andprioritizes workload appropriately.<ul><li>Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.</li><li>Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.</li><li>Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.</li><li>Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.</li><li>Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.</li><li>Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing</li><li>Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.</li><li>Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.</li><li>Modifies and maintains specific end-user application security.</li><li>Communicates with external vendors related to software and hardware issues and problem solving.</li></ul> Pay and BenefitsThe pay range for this position is $19.00 - $20.00 *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *<h3> </h3><ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave)</li></ul>

IT Helpdesk Support Technician (2nd Shift)

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